Ploom/EVO just works, last longer, tastes real, yet feels like i am sucking for air after first couple of drags/puffs. Fills the gap left by cigarette, have tired Tan, Bronze and Green Option,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Super fast delivery and a decent taste accordingly with the price. The device is ok as you need to charged quite often and cleaning as well.Like I said good value for money but definitely not the bes... See more
Company replied
Started these last week having previously been using heets. I find that although they don’t last as long they do not leave the smell behind which is a bonus. I don’t mind the caramel smell when just h... See more
Company replied
So I’ve been a ploom user since the very start, but have never had the chance to fully review! These are much better than the more common “heets”, they are much more cheaper, and they are the closest... See more
Company replied
I tried these as have been using heets but find they have a burning smoke flavour. These have much nicer flavour and last longer than heets. Tried quite a lot of different menthol based flavours, so... See more
Company replied
I encountered a representative demonstrating the ploom device next to the cigarette counter in Morrisons supermarket. I’m so glad I didn’t walk on by. As soon as I had a puff of the stick I immediat... See more
Company replied
Very pleased with my Ploom device and the service and experience when ordering online. Buying is fast and seamless, and orders are dispatched promptly. The device itself is the closest alternat... See more
Company replied
Was using another heeted(!) tobacco product. The delivery got worse and worse, and local shops rarely had what I wanted in stock, or limited the amount you could buy. So far, this is great, didn't l... See more
Company replied
I’ve tried many other types of cigarette substitutions, including vapes. I came across eco sticks and thought I’d give them a try. I’d stopped smoking but had many urges to start again. Eco sticks hel... See more
Company replied
After using iqos for several years I was very sceptical about Ploom,but I'm so glad I gave it a chance because it is so much better in my opinion. The taste is better, the price is better and it lasts... See more
Company replied
Shiv has been extremely insightful and professional whilst demonstrating this new(to me) product at quickshop in Watford High street. I bought one pack and pleased with the choice. Manuel
Company replied
Been great so far, used to use IQOS but they kept on price gouging until its almost cheaper to smoke :D I dont like the other tobacco ploom flavours but tobacco gold is perfect
Company replied
As a smoker of some 40 years I was looking for an alternative that is cheaper, less antisocial yet without losing the feeling of having had a cigarette. Ploom has not disappointed and I intend to keep... See more
Company replied
Ploom uses great tech in its devices and the tobacco sticks are great, too! All this top quality for superb value - this is what makes Ploom so good - great quality - great prices. Thank you, Ploom
Company replied
After receiving the ploom as a Christmas gift purchased not from the Ploom online shop I had an issue with the device it wasnt faulty so i never returned it to the store. so contacted them as it is th... See more
Company replied
Had enjoyed the evo sticks at time but sometimes I buy a pack and it doesn't give any hit,hardy get a good puffing ,with lots of effort.Do clean the device regularly but no much difference. Would a... See more
Company replied
Unfortunately not for my wife. She has been trying to give up smoking and doing really well using vapes but every now and again resorts to the odd cigarette. We thought these would be a good rep... See more
Company replied
I met shiv at morrisons Weybridge. I am happy with the service and product.
Company replied
It's a pity Ploom doesn't get its act together and release a worthy competitor to IQOS. There is a huge market out there who I'm very sure would leap at the chance to dump the over-hyped but downgra... See more
Company replied
Disappointed really. First one was faulty, so was sent a replacement which arrived quickly. Sticks don't have much tobacco in them. Half way through a smoke it cuts out. Restarting it is pretty usele... See more
Company replied
I got swayed into buying a ploom device in Tenerife at Siam Mall during my holiday. Was told it was good to avoid the smoke (smell, in hair and nails) as it doesn’t produce smoke. During test trial... See more
Company replied
Abosolutely vile, made me vom Tastes like smoking a wet cigarette but from a dirty puddle. And you get about 3 puffs a go. Scam product, not what they make it out to be. avoid at all costs. Int... See more
Company replied
They have recently changed the ingredients of the purple option they now taste vile and barely release vapor after about 5 puffs... I have decided to quit... First the price increase then the use o... See more
Company replied
Absolutely pointless, they don't give a hit and it gets hot where your lips go. Put straight in the bin and bought some cigarettes
Company replied
Tousif and shehla were amazing with product knowledge i switch from IQos to ploom. Amazing product
Company replied
Company details
About Ploom UK
Written by the company
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
Contact info
United Kingdom
- 0800 876 6594
- [email protected]
- ploom.co.uk
4.3
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A little slow but a positive outcome.
After receiving the ploom as a Christmas gift purchased not from the Ploom online shop I had an issue with the device it wasnt faulty so i never returned it to the store. so contacted them as it is their product and was asked ro return to them. Although I waited almost 6 weeks I was offered a £30 high st vouchers which covered the device and sticks.
8 February 2026
Unprompted review
Reply from Ploom UK
Hi Nicola,
Thanks for taking the time to leave us your review.
We’re really sorry to hear that your experience with Ploom wasn’t a positive one. We’d like to look into this further and understand what may have gone wrong. One of our Ploom advisors will be in touch as soon as possible to see how we can help and improve your experience.
Have a great day,
Panagiota @ The Ploom Team
The only thing that has helped me give…
The only thing that has helped me give up smoking,my experience has been extremely good, delivery was on time, easy to order on a really good website.
17 December 2025
Unprompted review
Reply from Ploom UK
Hello Lyn,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
All the best,
Panagiota @ The Ploom Team
Ploom uses great tech in its devices…
Ploom uses great tech in its devices and the tobacco sticks are great, too! All this top quality for superb value - this is what makes Ploom so good - great quality - great prices. Thank you, Ploom
28 December 2025
Unprompted review
Reply from Ploom UK
Hi Scott,
Thank you so much for your review!
We’re thrilled to hear you’re loving the tech in our devices and the tobacco sticks. It’s great to know the quality and value are hitting the mark.
We hope you keep enjoying your Ploom experience to the fullest!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
Problem solved within 24 hours
very efficient when you have a problem they respond quickly and solve it you don't get meaningless questions it deserves 5 stars
23 December 2025
Unprompted review
Reply from Ploom UK
Hi Marian,
Thanks so much for sharing your experience!
We’re so happy to hear your issue was solved quickly and smoothly. We’ll be sure to share your kind words with the Ploom Care Team, they’ll be thrilled!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
3 years with Ploom and I'm happy.
I've used Ploom for 3 years now and my experience has been good. Communication excellent, prompt delivery and no let-downs.
21 December 2025
Unprompted review
Reply from Ploom UK
Hi Robert,
Thanks so much for your feedback, we really appreciate it!
We hope you keep enjoying your Ploom experience.
All the best,
Panagiota @ The Ploom Team
Ploom/EVO just works, last longer, feels real
Ploom/EVO just works, last longer, tastes real, yet feels like i am sucking for air after first couple of drags/puffs.
Fills the gap left by cigarette, have tired Tan, Bronze and Green Option, Tan and Bronze feel great only the first couple of drags and then it's like nothing but air.
Given the choice between IQOS and Ploom, I might go for Ploom again and that's only due to lack of options.
Fast Delveiry too
10 November 2025
Unprompted review
Reply from Ploom UK
Hi Jayesh,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your feedback on the flavour and airflow too, if there is anything we can do to make your experience better, please let us know.
All the best,
Panagiota @ The Ploom Team
I’ve tried many other types of…
I’ve tried many other types of cigarette substitutions, including vapes. I came across eco sticks and thought I’d give them a try. I’d stopped smoking but had many urges to start again. Eco sticks helped with those urges. Not only are they saving me a lot of money but if I get an urge for a cigarette that I cannot overcome an eco sticks helped suffices.
16 November 2025
Unprompted review
Reply from Ploom UK
Hey Kathy,
Thank you so much for sharing your experience, the Ploom team really appreciate your feedback!
We’re really glad to hear that Ploom has been helping you with those urges and that you’re enjoying the experience.
All the best,
Panagiota @ The Ploom Team
Always a pleasure dealing with Ploom :)…
Always a pleasure dealing with Ploom :) my order literally arrives the next day. Amazing service
12 November 2025
Unprompted review
Reply from Ploom UK
Hi Cindy,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience even better, please let us know.
All the best,
Panagiota @ The Ploom Team
Had enjoyed the evo sticks at time but…
Had enjoyed the evo sticks at time but sometimes I buy a pack and it doesn't give any hit,hardy get a good puffing ,with lots of effort.Do clean the device regularly but no much difference.
Would appreciate if the sticks give satisfaction when using them as I've experienced and enjoyed.
Thanks
20 March 2025
Unprompted review
Reply from Ploom UK
Hey Ibrahima,
Thanks for your feedback.
We’re sorry to hear that your EVO sticks haven’t been giving you the same experience lately. We’ll be in touch as we’d love to learn more and see how we can help.
Alternatively, you can contact our Ploom advisors on:
0800 876 6594, and we’ll be happy to assist.
All the best,
Panagiota @ The Ploom Team
Referral code is a pathetic experience
Referral code which doesn't work makes me feel like a scammer in from of my friends. Pathetic service - three weeks on and the issue not solved. Generate new referral code takes three weeks? Really?
6 October 2025
Unprompted review
Reply from Ploom UK
Hi Max,
Thanks for taking the time to leave us your review. We're really sorry to hear that you've had issues with the referral code and that it has caused frustration. We definitely don't want our customers to feel like that.
We understand how important it is to resolve these things quickly, and we're currently looking into the issue. We’ll be in touch shortly to discuss the situation in more detail and find a solution.
Thanks for your patience, and we appreciate your feedback. Have a great day!
Best regards,
Panagiota @ The Ploom Team
Ploom might just help me stop smoking
I got swayed into buying a ploom device in Tenerife at Siam Mall during my holiday. Was told it was good to avoid the smoke (smell, in hair and nails) as it doesn’t produce smoke. During test trial before buying this was true. Bought one literally used it later that day and it started smoking. Turns out the 2nd time using it, it already had the cigarette stick stuck in it. Have tried to get it out and it’s not completely cleared. Online it says to use tweezers but this hasn’t don’t much to help. I also find that the straight nicotine is giving me headaches after a few uses… I think Ploom will help me stop smoking as the experience hasn’t been great, but have to say this is my first experience using heated tobacco after just smoking usual cigarettes for years. I’m using usual tobacco flavour as well as I didn’t want flavoured tobacco as I don’t enjoy general flavoured vapes. After taste is a bit strange…
Wouldn’t recommend if wanting to continue smoking and want a change, but if need a reason to stop this might be helpful
10 October 2025
Unprompted review
Reply from Ploom UK
Hi Ayu,
Thanks so much for sharing your experience with us, and we’re really sorry to hear that your first try with Ploom didn’t go as smoothly as expected.
It sounds like the device might need a little troubleshooting to get it working properly again and our Ploom Advisors would be happy to help you with that and make sure everything’s sorted.
You can reach us via Ploom.co.uk or by calling 0800 876 6594.
We appreciate your honest feedback, it really helps us understand how we can improve and make sure every experience with Ploom is a positive one.
All the best,
Panagiota @ The Ploom Team
Reply from Ploom UK
Hi John,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy the Ploom experience!
Panagiota @ The Ploom Team
Super fast delivery and a decent taste…
Super fast delivery and a decent taste accordingly with the price. The device is ok as you need to charged quite often and cleaning as well.Like I said good value for money but definitely not the best on the market at the moment.
30 September 2025
Unprompted review
Reply from Ploom UK
Hello Adriana,
Thank you for sharing your feedback with us.
We’re glad to hear that you found the delivery fast and the taste enjoyable. We also appreciate your honest comments regarding the charging and cleaning of the device. Your feedback helps us continue improving our products and services. If there’s anything we can do to make your experience even better, please don’t hesitate to get in touch through our website.
Panagiota @ The Ploom Team
Reply from Ploom UK
Hi P. Morbey,
Thank you for sharing your feedback with us.
We’re sorry to hear that you’ve experienced an issue with the cap on your device. We always want our consumers to enjoy the best possible experience, so your comments are really valuable to us. If there’s anything we can do to improve your experience, please don’t hesitate to get in touch.
Panagiota @ The Ploom Team
Great product
Great product, reasonably priced and customer services get back to you quickly
26 September 2025
Unprompted review
Reply from Ploom UK
Hey Issy,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy your Ploom experience.
Panagiota @ The Ploom Team
ploom heated tobacco experience
So easy to order and very fast delivery top quality too
18 September 2025
Unprompted review
Reply from Ploom UK
Hey Steve,
The Ploom team really appreciates your feedback!
We hope you continue to enjoy your Ploom experience.
Panagiota @ The Ploom Team
Great selection of products
Great selection of products, prompt delivery, and they always have them in stock.
13 September 2025
Unprompted review
Reply from Ploom UK
Hi Madalina,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
Panagiota @ The Ploom Team
As a smoker of some 40 years I was…
As a smoker of some 40 years I was looking for an alternative that is cheaper, less antisocial yet without losing the feeling of having had a cigarette. Ploom has not disappointed and I intend to keep on using it as a truly viable alternative.
19 August 2025
Unprompted review
Reply from Ploom UK
Hi Hester,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Achilleas @ The Ploom Team
Disappointed really
Disappointed really. First one was faulty, so was sent a replacement which arrived quickly. Sticks don't have much tobacco in them. Half way through a smoke it cuts out. Restarting it is pretty useless. Another thing, I burnt my lips and tongue. Sorry, but wouldn't recommend this product to anyone. The replacement I received is faulty as well, it won't charge up. Overall totally useless. A pure pile of shite. Don't buy this item!!!!
4 August 2025
Unprompted review
Reply from Ploom UK
Hi Mr. Parker,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations.
We will be in touch as we would love to know what we can do better.
Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Panagiota @ The Ploom Team
Big shoutout to Eleni from the customer…
Big shoutout to Eleni from the customer service department. What a lovely and happy lady. Super thorough with the issue I am experiencing and very helpful. Sorry for sneezing throughout our conversation. I am definitely not allergic to you.
29 July 2025
Unprompted review
Reply from Ploom UK
Hi Jeanette,
Thanks for sharing your experience with us.
We will pass this on to the Ploom Care Team to let them know to keep up the great work.
Panagiota @ The Ploom Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.