Promote UK Reviews 259

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the team's helpfulness and the positive impact on their businesses. Consumers highlight the quality of support, noting that the staff is quick to assist with updates and questions, ensuring satisfaction with the service. People feel they have a solid, professional relationship with the team, which allows for seamless website updates. Many reviewers are happy with the website design and its performance in Google searches. The team is informative, non-pushy, and dedicated to building websites around company branding. Customers also value the team's knowledge and friendly attitude, which makes the entire process smooth and enjoyable. The constant communication and helpful advice are also appreciated.

Based on these reviews

Rated 5 out of 5 stars

"I can't recommend this team enough! The level of support is fantastic—they are always making changes and helping me build my site to my exact spec. They're also incredibly helpful with the strategic... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with Phoebe at Promote, and I can’t recommend her enough! She is incredibly helpful, always ensuring that I’m completely satisfied with the service provided. Whenever I n... See more

Company replied

Rated 5 out of 5 stars

We are now running a hugely successful company. We found in Promote Uk, our equal in professionalism. They said they were good and proved it to us by making sure that we are top in Google Search engin... See more

Company replied

Rated 5 out of 5 stars

Since making these recent changes to our website, we've noticed an immediate impact. The phone hasn't stopped ringing for emergency calls and we are getting email enquiries too. All in our local are... See more

Company replied

Rated 5 out of 5 stars

Claire and the team leave no stone unturned! They are always there to assist and advise and will jump on any changes, upgrades or content that you wish to add to your website. Since Promote I ha... See more

Company replied

Rated 5 out of 5 stars

Promote Uk has created our company website for us. It continues to perform extremely well on Google searches and the majority of our customers find us this way. We are happy with the design and perfor... See more

Company replied

Rated 5 out of 5 stars

The team are so helpful with absolutely anything. Being a bit of a dinosaur around this stuff was quite worrying but the whole team are always there to help. Big thanks to everyone at promote UK! N... See more

Company replied

Rated 5 out of 5 stars

Being a florist it’s so important my website displays my job perfectly & I am delighted it does just that! With many thanks to the team who guided me through the journey with their patience & knowled... See more

Company replied

Rated 5 out of 5 stars

I contracted Promote UK to rebuild my building company website. The website site looks really great and was built around my company branding and colours. The team are very informative and non pushy, b... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant! The team cant do enough to help and it certainly shows.. enquiries coming in frequently from the website all thanks to the team at Promote! Would highly recommend! James... See more

Rated 1 out of 5 stars

I have been on their system for around 3 to 4 months now still not had any phone calls or work coming through their new website. If I would’ve known this at the start I wouldn’t have wasted over £3000... See more

Company replied

Rated 5 out of 5 stars

I have been with promote for 4 years now and couldn't be happier with the service they give me. My website is professional and updated regularly when I forward new photos which helps me in the ranking... See more

Company replied

Rated 5 out of 5 stars

From initial consultation to the finish product and beyond, Promote UK have been top notch. They have done exactly what I've asked, and produced something to be proud of, my business is already receiv... See more

Company replied

Rated 5 out of 5 stars

Clare from promote uk has been fantastic, helping us with lots of things we were unsure of. Her knowledge in the industry is brilliant, she goes above and beyond to help. Highly recommended

Company replied

Rated 5 out of 5 stars

We have been using Promote for years very happy with the service they provide. Last year we had a complete website upgrade which was made easy by the team. Claire our Account Manager and Phoebe are... See more

Company replied

Rated 5 out of 5 stars

I have been with Promot Uk for eight years now never had a problem with anything. They are always calling or send an emails to make amendments to my website great team and a pleasure doing business wi... See more

Company replied

Rated 5 out of 5 stars

The company I work for use them and when I have needed them they have always gone above and beyond. Twice I have been really impressed with their help. Sophie I asked for help at something in my job I... See more

Company replied

Rated 5 out of 5 stars

PromoteUK Ltd have been managing my website, and I couldn’t be happier with their service. The team are professional, knowledgeable, and always quick to help with any questions or updates. They’re a... See more

Company replied

Rated 5 out of 5 stars

We have many years with Promote UK. They are professional and friendly. We do not make many changes/ updates in the website, however they always check on us and sent analytic reports

Company replied

Rated 1 out of 5 stars

Without a doubt the worst company iv had the displeasure of using to “promote” my business. Countless months to get the website right after repeatedly telling them what to do with it and sending the i... See more

Company replied

Rated 5 out of 5 stars

Very professional staff everyone i spoke to was friendly and got straight to the point did exactly what i wanted and has improved my work load just as they said it would . Highly recommended .

Company replied

Rated 1 out of 5 stars

Proceed with caution. This company is very quick to chase renewal but extremely unhelpful once you decide to leave. I requested a domain transfer in December and made multiple follow-up call... See more

Rated 5 out of 5 stars

Promote UK have done a really good job on the website so far, I had a few issues which were resolved quickly. Very fast to respond to any questions and very personable company.

Company replied

Rated 4 out of 5 stars

High recommend this company. Quick to act. Always contactable. Make an effort to make contact to help with any issues, make any changes or updates. Great team!

Company replied

Rated 5 out of 5 stars

Great website. Very helpful with any queries and I like that I get phone calls asking if I’m happy with the service and if there’s anything I need updated throughout the year.

Company replied

Rated 5 out of 5 stars

We took our time to decide on the right company to provide our website & as they say everything comes to those who wait : Great website / great back up service & great site management 👌✨️✨️✨️✨️✨️

Company replied

Rated 4 out of 5 stars

Promote have helped me for 5 years now and tbh they are fab! Only reason for ⭐️⭐️⭐️⭐️ and not 5 is because they is always improvement in every business.

Company replied

Rated 5 out of 5 stars

We worked with the team at promote UK to take our SEO to the next level. The team have been great at communication and worked exactly to schedule. We would highly recommend

Company replied

Rated 5 out of 5 stars

I have used Promote for 6 years, and couldn’t recommend enough They promise a lot, and deliver on everything! They have got me to number one on Google on multiple searches

Company replied

Rated 5 out of 5 stars

Every one was really helpful with the process of building the website for us, which looks great, thank you all for the help and support.

Company replied

Rated 5 out of 5 stars

Excellent service by Ellie, ensuring that I was guided through the whole web page build. Attention to detail throughout. Thank you LSC Decorators

Company replied

Rated 5 out of 5 stars

All the staff I’ve worked with have been great. Very prompt in getting my requests done. Have had great feedback back from website they designed, and have gotten loads of work from it. Well worth the... See more

Company replied

Rated 5 out of 5 stars

Great service, nothing ever a problem, everyone on there team couldn’t do more for are company.

Company replied

Rated 5 out of 5 stars

Great service, my website looks great and the support is always there whenever I need it, any issues I have always get sorted out asap, a very happy customer!

Company replied

Rated 5 out of 5 stars

We used Promote UK to update our company website and from start to finish the process was exceptional. Attention to detail and quick turnaround was really appreciated. Would definitely recommend.

Rated 5 out of 5 stars

Great service and results! Promote uk has help a lot to grow our business and on line presence! Very happy the service and results!

Company replied

Rated 5 out of 5 stars

The team was very helpful with the set up of are website, which looks great. The help with adding updates was excellent. We are very pleased with everything.

Company replied

Rated 5 out of 5 stars

I have been with Premote for a good few years now. All staff polite and know their stuff. Designed a lovely website for me.

Company replied

Rated 5 out of 5 stars

Top company They always look after me and always there to help to promote or change things Thanks very much

Company replied

Rated 5 out of 5 stars

All of the people at Promote are very helpful and knowledgeable.

Company replied

Rated 5 out of 5 stars

Ellie was very helpful, done a good job would definitely recommend.


Company details

  1. SEO Service
  2. Internet marketing service
  3. Marketing agency
  4. Online marketing agency
  5. Video production service
  6. Website designer

Written by the company

Promote UK is one of the UK’s leading digital marketing agencies specialising in support for SMEs. With a talented in-house team of designers, copywriters, web developers, SEO specialists and more, we’ve helped thousands of businesses build a powerful online presence. We work with clients across all industries and regions, focusing on driving results through increased visibility and improved website performance. Our services include SEO, bespoke website design, website health checks, engaging content creation, custom video production, and dedicated ongoing support from your personal Client Success Manager. What sets us apart? We’re not just another web company. We go further - guaranteeing first-page Google results to help our clients stand out and succeed online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Proceed with caution

Proceed with caution. This company is very quick to chase renewal but extremely unhelpful once you decide to leave.

I requested a domain transfer in December and made multiple follow-up calls, repeatedly being told my account manager would contact me. When that finally happened, the call focused on pushing a new contract and warning me about losing SEO benefits, rather than assisting with the transfer.

I followed up by email on 17 December and received a poor response directing me to complete a form, with no meaningful support. This was especially concerning given that the company previously lost all of my domain emails during a transfer in January 2024—one of the main reasons I chose not to renew.

My contract expired on 31/01, yet I still have not received any response regarding the domain transfer, and my website has now been completely removed.

Poor communication, pressure to renew, and very little support when it matters most.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

New Company Website

We used Promote UK to update our company website and from start to finish the process was exceptional. Attention to detail and quick turnaround was really appreciated. Would definitely recommend.

15 December 2025
Unprompted review
Rated 3 out of 5 stars

Refused to give relevant information…

Refused to give relevant information for transferring emails over as we didn't renew after years with this company. We found someone a lot cheaper for same results. I have now subsequently lost all my emails because as soon as we said we wasn't renewing they downed tools, stopped responding. Don't bother with promote UK, shop about far better deals than what they are offering

UPDATED REVIEW
Since writing this review Promote UK swiftly contacted me and managed to retrieve all my emails. Shame this couldn't have been done without me writing a bad review but fair play in resolving the situation.

20 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to leave this feedback and for updating your review.

We’re pleased we were able to recover your emails quickly once the issue was brought to our attention and appreciate you acknowledging the resolution.

Thank you again for your time and for giving us the opportunity to put things right.

Promote UK

Rated 5 out of 5 stars

Florist, Solihull

Being a florist it’s so important my website displays my job perfectly & I am delighted it does just that!
With many thanks to the team who guided me through the journey with their patience & knowledge. So thanks to TJ, Olivia & Nigel with my recommendations. Thank you. 🌻🍂

23 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you so much for your kind review! We’re thrilled to hear that your website showcases your work so well. It’s been a pleasure supporting you throughout the process, and we’ll be sure to pass on your thanks to TJ, Olivia, and Nigel. We really appreciate your recommendation!

Rated 4 out of 5 stars

High recommend this company

High recommend this company. Quick to act. Always contactable. Make an effort to make contact to help with any issues, make any changes or updates. Great team!

6 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to leave a positive review. Supporting you with updates and resolving issues quickly is always a priority for us! As always, don’t hesitate to reach out if you need any further assistance.

Rated 5 out of 5 stars

"I can't recommend this team enough

"I can't recommend this team enough! The level of support is fantastic—they are always making changes and helping me build my site to my exact spec.
They're also incredibly helpful with the strategic side, offering expert advice on SEO strategies and constantly coming up with fresh ideas to improve my business. If you need a web partner who is both flexible and proactive, look no further."

6 October 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for your positive review. We’re delighted to hear that you’ve found our support, flexibility, and strategic advice helpful. It’s great to know the ongoing improvements and SEO guidance are making a real difference to your business. We truly appreciate your recommendation and look forward to continuing to support your growth!

Rated 5 out of 5 stars

Great company

Great company. Provide good advice and constant communicaitons.

6 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for your review! We’re really pleased to hear you value our advice and ongoing communication. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Promote Uk are a cut above the rest

We are now running a hugely successful company. We found in Promote Uk, our equal in professionalism. They said they were good and proved it to us by making sure that we are top in Google Search engines in the whole of Berkshire. We have had many leads from our perfectly put together Website. We also feel that we have a good solid relationship with the team, this enables us to update our website in areas that we feel benefit us seamlessly. Great company and we highly recommend them. Thank you Promote Uk.

6 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you so much for such an incredible review. We are delighted to hear about your success and proud to have played a part in helping you achieve strong visibility across Berkshire. It’s great to know the website and ongoing collaboration have delivered real results and valuable leads. We truly value the relationship we’ve built with you and appreciate your recommendation. Thank you for choosing Promote UK — we look forward to continuing to support your growth.

Rated 5 out of 5 stars

Top company

Top company
They always look after me and always there to help to promote or change things
Thanks very much

6 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

We’re so glad to hear you’re happy with our service! Thank you for taking the time to leave such positive feedback. We are always here to help!

Rated 4 out of 5 stars

Promote have helped me for 5 years now…

Promote have helped me for 5 years now and tbh they are fab!
Only reason for ⭐️⭐️⭐️⭐️ and not 5 is because they is always improvement in every business.

5 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to leave us a review and for your continued support over the last 5 years. We truly appreciate your feedback and completely agree that there’s always room for improvement — something we’re always striving for. Thanks again for your continued support!

Rated 5 out of 5 stars

I contracted Promote UK to rebuild my…

I contracted Promote UK to rebuild my building company website. The website site looks really great and was built around my company branding and colours. The team are very informative and non pushy, but It the some time on the case, making sure I was giving them the info they needed. I would highly recommend. Infact I have future work for them.

5 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

We greatly appreciate you taking the time to provide your feedback. We are pleased to hear that the rebuilt website successfully reflects your company’s branding and that our team’s professional and attentive approach met your expectations.

We look forward to supporting your future projects and continuing to provide exceptional service.

Rated 5 out of 5 stars

Great service

Great service, my website looks great and the support is always there whenever I need it, any issues I have always get sorted out asap, a very happy customer!

5 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to provide your feedback. We are very pleased to hear that you are satisfied with the quality of your website and the support provided by our team. We look forward to continuing to support you whenever you need us.

Rated 5 out of 5 stars

We have been using Promote for years…

We have been using Promote for years very happy with the service they provide. Last year we had a complete website upgrade which was made easy by the team. Claire our Account Manager and Phoebe are both brilliant and responsive.

4 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for your continued loyalty over the years. We’re delighted to hear that you’re pleased with our services and that the website upgrade process went smoothly. It’s wonderful to know that Claire and Phoebe have provided the level of support and responsiveness you’ve come to expect from our team.

We really appreciate your feedback and look forward to continuing to support you whenever you need us. Thanks again for your review!

Rated 5 out of 5 stars

Professional Company

PromoteUK Ltd have been managing my website, and I couldn’t be happier with their service. The team are professional, knowledgeable, and always quick to help with any questions or updates. They’re also genuinely friendly and easy to work with, which makes the whole process smooth and enjoyable. Their attention to detail and commitment to delivering great results really stand out. I highly recommend PromoteUK to anyone looking for a reliable and supportive team to manage their website and online presence.

1 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with our team and that our work has met your expectations. We truly appreciate your recommendation and look forward to continuing to support your online success.

Rated 5 out of 5 stars

Very professional staff everyone i…

Very professional staff everyone i spoke to was friendly and got straight to the point did exactly what i wanted and has improved my work load just as they said it would . Highly recommended .

2 October 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for your kind feedback. We’re pleased to hear that our team met your expectations. It’s great to know that our approach and communication made the process smooth and effective. We look forward to continuing to support your business.

Rated 5 out of 5 stars

Great bunch to work with…

All the staff I’ve worked with have been great. Very prompt in getting my requests done. Have had great feedback back from website they designed, and have gotten loads of work from it. Well worth the money invested.

3 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to share your experience. We’re delighted to hear that you’ve had a positive experience with our team and that the website is generating excellent results for your business. We appreciate you taking the time to share your comments and look forward to continuing to support your success.

Rated 5 out of 5 stars

Website is driving the leads we wanted

Since making these recent changes to our website, we've noticed an immediate impact. The phone hasn't stopped ringing for emergency calls and we are getting email enquiries too. All in our local area, as we wanted

3 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

That’s fantastic to hear! We’re so glad the recent changes are already making a noticeable difference. Thank you for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Great service

Great service, nothing ever a problem, everyone on there team couldn’t do more for are company.

3 November 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for taking the time to share your experience. We’re glad you’re happy with the service you have received. Please let us know if you need support with anything else, we’re always here to help!

Rated 5 out of 5 stars

We worked with the team at promote UK…

We worked with the team at promote UK to take our SEO to the next level. The team have been great at communication and worked exactly to schedule. We would highly recommend

30 October 2025
Unprompted review
Promote UK logo

Reply from Promote UK

Thank you for sharing your experience! It’s great to hear that our team’s communication and scheduling worked well for you. We really appreciate your recommendation and support. If you ever need anything else, we're here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look