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Rated 4 out of 5 stars

Outstanding product, just needs a couple of small fixes. All I wanted was some of my Notes from my old iphone which I'd replaced with Android. Some transferred properly, some didn't and I didn'... See more

Company replied

Rated 1 out of 5 stars

Terrible experience with Reincubate Camo – constant lag and poor support I paid for the premium version of Reincubate Camo, and I’m really disappointed. The app constantly lags, even when using... See more

Company replied

Rated 5 out of 5 stars
Verified

The team at Reincubate is STELLAR!! I had two inquiries at two different occasions and I got an almost instant response on both. I bought the iPhone backup extractor initially to activate the ECG and... See more

Rated 5 out of 5 stars

I lost access to Clear Record app (and the hundreds of voice memos I needed), on my IPhone when it auto- updated. App no longer supported or available, so prevented me accessing it. Contacted the C... See more

Company replied

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Company details

  1. Software company
  2. Data recovery service

About Reincubate

Information provided by various external sources

Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.

iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.


Contact info

4.0

Great

TrustScore 4 out of 5

751 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 4 out of 5 stars

Outstanding product

Outstanding product, just needs a couple of small fixes.

All I wanted was some of my Notes from my old iphone which I'd replaced with Android. Some transferred properly, some didn't and I didn't realise until after I sold my phone and not being able to access my iphone backup with an Apple tool was ridiculous. iphone Backup Extractor was all I needed, I downloaded the free version with little hope, but once I saw it could do what it said it could do, I paid up immediately.

Two small issues. About 10% of my Notes extracted were corrupt using the "extract all" function. If I did it individually, however, they were fine. I went back and redid those manually. No idea what made those particular files corrupt, they weren't the oldest notes, they didn't have any special characters... no idea. Happy to show the devs if they are interested.

Another issue, if Notes are named the same, it only saves one copy (it just overrides each new copy as it goes). A pain since I had a few notes just labelled "Wednesday" for example. It would have been easier to find duplicates if I could sort Notes by title, but there were no sorting options at all.

30 October 2025
Unprompted review
Reincubate logo

Reply from Reincubate

Hey Michael,

Thank you so much for such a detailed and generous review! Feedback like yours is exactly how we can grow and improve our offering for our users. I've shared your comments with our teams, who will investigate why you've seen 'corrupt' when exporting on mass, but not when individually, and also the overriding situation - which does indeed sound like a pain!

If we can do anything more to help or if you have any further suggestions, please reach out to us at [email protected]

Rated 1 out of 5 stars

Terrible experience with Reincubate Camo – constant lag and poor support

Terrible experience with Reincubate Camo – constant lag and poor support

I paid for the premium version of Reincubate Camo, and I’m really disappointed. The app constantly lags, even when using an iPhone 14 Pro Max connected to a PC with an NVIDIA RTX 4060 — so hardware is definitely not the issue.

I requested a refund within the allowed period, but the support team kept dragging me around with endless questions, tips, and troubleshooting just to make me give up. No real solution, no refund.

In the end, they can keep my €40, but it’s been an awful experience overall. I wouldn’t recommend this app to anyone looking for a stable, reliable camera solution.

1 October 2025
Unprompted review
Reincubate logo

Reply from Reincubate

Hey Mario,

Thank you for taking the time to share your feedback, I'm really sorry to hear about your experience.

Lagging certainly isn't normal behaviour for Camo, and we'd always want to investigate what might have caused that so we can prevent it happening again. That said, I completely understand how frustrating this has been and I'd like to make sure we put things right.

If you could please reach back out to our support team, we'll make sure your refund is processed, this is absolutely yours to receive.

Thank you again for your patience and for giving Camo a try

Rated 1 out of 5 stars

Charged for CAMO service when cancelled & not used

Reincubate charged me for CAMO service that I have previously cancelled- dont let them have your credit card!

21 May 2025
Unprompted review
Reincubate logo

Reply from Reincubate

I'm sorry to read you had a negative experience with us. I've taken a look and can see you were on an annual licence which auto-renewed on May 21st, 2025. I've not found any record of you reaching out to contact us ahead of that.

You emailed us on May 22nd, 2025, a few minutes prior to this review, asking for this to be cancelled and refunded. My colleague did so on May 23rd.

Rated 1 out of 5 stars
Redirected

asks to register

asks to register, but registration does not help for activation 30 days, asks to buy, a scam and a lie.

15 March 2025
Unprompted review
Reincubate logo

Reply from Reincubate

Thank you for taking the time to share your feedback, I'm really sorry for the confusion and frustration you've experienced.

What you have described certainly doesn't sound right, potentially something has gone wrong during activation and this would be something we would want to investigate for you. Please reach out to our support team at [email protected] if you still need the help.

Rated 5 out of 5 stars

Great customer service, Hayden!!

I have recently retired and no longer needed the facility of Camo. Unfortunately I didn't realise until after the payment was taken for my subscription. I contacted Reincubate and my email was picked up by Hayden who also noticed that I had two accounts for some reason. Not only did she cancel the second account, although I had just paid for another year she also cancelled my other subscription. I was refunded both subscriptions; they were not obliged to do so. Great customer service, Hayden. Thanks so much.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Reincubate App (Camo Studio) is the…

Reincubate App (Camo Studio) is the best video recording software as a standalone recording studio with unlimited recording time. It seamlessly integrates into Zoom as a camera and mic. Their support services which I have used twice are excellent with answers that are accurate and their response time during their working hours is usually less than an hour. Their online resources are extensive and usually you can find most answers to questions you may have. 5+ Rating!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I purchased Reincubate's iPhone backup extractor in the hope of doing something that, as it turns out, it isn't designed to do. Feeling a bit silly, I emailed them in the hope of a refund. Amazingly, they replied on the same day and gave me the refund, no questions asked. Although I don't need the functions that the backup extractor provides for the time being, if I come to need them in future I will be so glad to give my custom to Reincubate.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Fraud

On 25th March 2024, the Company charged my credit card without consent which I have never subscribed to the service in the first place.

On 27th March 2024, the Company reversed the charge.

The charging and the reverse charge were all done without my knowledge or consent as I realized on 31 March 2024 after checking my credit card statement.

Hence I wonder how the company realized the Fraud after 2 days and they did reverse charge?

Totally unacceptable.

Because of this I need to cancel my credit card and file a dispute form with my Banks.

31 March 2024
Unprompted review
Reincubate logo

Reply from Reincubate

We're sorry to hear about your experience. It seems you've taken the right steps by contacting your bank and cancelling your card to prevent further disruption.

At Reincubate, we take fraud prevention very seriously. If you'd like to contact us, our support team is always available at [email protected] to assist wherever possible.

Rated 3 out of 5 stars

its nice but not awesome

14 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Alireza,

Thanks for taking the time to share your experience with us.

If there are any areas where we can help or improve, or if you have suggestions to enhance our software, please feel free to share your feedback with us at [email protected]. Your input is invaluable, and we're always eager to improve our software based on valuable customer input.

Best regards,

Rated 5 out of 5 stars

Easy to Setup and use

12 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Mar,

We wanted to express our gratitude for your recent review here on Trustpilot. Your kind words about our software are truly appreciated.

If you ever need assistance or have any questions, please feel free to reach out to us at [email protected]. We're here to help.

Kindest regards,

Rated 5 out of 5 stars
Redirected

Great experience always

13 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Hiro,

Thank you for the high praise! We genuinely appreciate your generous review. If you ever need assistance or have any questions, please feel free to reach out to us at [email protected]. We're here to help.

Kindest regards,

Rated 5 out of 5 stars

The app everyone should use to make online meetings work

If you want to look your best on any Zoom, Teams, Skype video. This is the app you need.

12 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Phil,

Thank you for taking the time to leave us such a generous review and for recommending our software! If you ever have any specific requests or find yourself with questions, please don't hesitate to reach out to us at [email protected].

Best regards,

Rated 5 out of 5 stars

nice es buenisima

12 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hola Juan,

Su apoyo significa mucho para nosotros y estamos encantados de haber recibido comentarios tan positivos de su parte. Si alguna vez tiene alguna solicitud específica o si tiene preguntas, no dude en comunicarse con nosotros en [email protected].

Atentamente,

Hi Juan,

Your support means the world to us, and we are thrilled to have received such positive feedback from you. If there are ever any specific requests on your end or if you find yourself with questions, please don't hesitate to reach out to us at [email protected].

Best regards,

Rated 5 out of 5 stars

full hd app

I like to use this application and every time am use this application

12 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi there,

We're thrilled to hear that you enjoy using our application! If you ever have any specific requests or find yourself with questions, please don't hesitate to reach out to us at [email protected]. We're here to assist you.

Best regards,

Rated 5 out of 5 stars

This is the one your looking for

Did exactly what I needed with no issues or headaches.

11 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Bryant,

Thank you for taking the time to share your experience on Trustpilot. We truly appreciate your feedback. If you ever have suggestions or questions, please feel free to reach out to us at [email protected].

Kindest regards,

Rated 2 out of 5 stars

The application is fantastic except:

The application is fantastic except:
* Licenses are per computer, not per person. I have two computers that I use for separate tasks. Other programs I use are smart enough to know its all the same user.
* Everytime I update to a new version my settings are blown away. Pretty easy to reset but its annoying.

11 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Justin,

Thank you for sharing your experience with our software. The behavior you described shouldn't occur. To assist you better, could you please reach out to us at [email protected]? This way, we can understand your situation more comprehensively and provide the necessary updates and resolutions. Your feedback is valuable, and we are committed to resolving this matter for you.

Kind regards,

Rated 5 out of 5 stars

Camo what a great piece of software

Camo what a great piece of software

i just got the software today for my youtube live streams on my pc and man what a game changer it turned my garbage webcam into something better with color fixes and even face tracking with the framing feature
camo studio and obs make youtubing on garbage webcams work great thank you guys for the great software
from youtuber DeathRazorYT

11 December 2023
Unprompted review
Reincubate logo

Reply from Reincubate

Hi Jaxson,

Your generous review has genuinely touched our team! We're overjoyed to know that you've had a positive experience with our software. If you ever have any specific requests, suggestions, or find yourself with questions, please feel free to reach out to us at [email protected]. We're here to assist you in any way we can.

Kind regards,

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