Rick Stein Reviews 13,000

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products, consistently describing them as fresh and delicious. Consumers also appreciate the excellent delivery service and the careful packaging, which ensures the items arrive in perfect condition. The ordering process is considered easy and efficient, contributing to a positive overall experience. People highlight the high standard of service provided. Consumers express satisfaction with the company's products and service. Reviewers find the products to be of excellent quality and the service to be reliable. The company is praised for its attention to detail, ensuring that orders are handled efficiently and delivered on time. People also appreciate the freshness of the seafood and the overall deliciousness of the food.

Based on these reviews

Rated 4 out of 5 stars

We stayed at the Seafood Restaurant for a week in the summer so are already big fans of Ricks food so we knew this hamper would make a lovely christmas present.The presentation box makes it feel reall... See more

Rated 5 out of 5 stars

I loved the Kate Stein nut bowls. I got them for my sister's birthday. My sister loves Padstow and all things Rick, his restaurant which she visits when she is caravaning down there. Every memorable o... See more

Rated 5 out of 5 stars

I had a voucher to use, but so disappointed that I could not use it for Stein’s at Home Dishpatch meal kits as several friends had told me how good they were. Had visited Stein restaurants in the past... See more

Rated 5 out of 5 stars

These mugs made an excellent gift to share with three others, as a daily reminder of our friendship. The design is eye catching and evocative of the bays that surround Padstow.. The bonus, hidden till... See more

Rated 5 out of 5 stars

Lovely plate. Very quick to post and well packed. However will think carefully before placing next order as the delay at the Evri delivery office was disgraceful and although covered in a fragile tape... See more

Rated 2 out of 5 stars

I have so far made three orders from Rick Stein online fishmongers and I have yet to receive a correct order. Every time something doesn’t turn up or something else (that I didn’t want) is substitut... See more

Rated 5 out of 5 stars

Delivered on time, great fresh lobsters, crabs and scallops. Everyone had a very delicious meal with tomatoes and salad from the garden, new potatoes and homemade aioli, washed down with some Sauvi... See more

Rated 5 out of 5 stars

Invited close friends for dinner, and re-created the meal me and my husband enjoyed whilst staying at the Seafood Restaurant in 2023. STARTER Shellfish Soup, served with Smoked Mackerel Pate... See more

Rated 1 out of 5 stars

Every time I have visited the restaurant they've not had the curry. Additionally, I bought mugs from there at full price only to find them heavily reduced on their website. I felt conned. I emaile... See more

Rated 5 out of 5 stars

Had a day trip to Padstow, was advised not to go to Rick Steins due to cost, but went anyway as the billboard outside the Seefood Bar showed a lovely Lobster Roll. Had never tried lobster & always wan... See more

Rated 5 out of 5 stars

I ordered 4 hake steaks and they were absolutely beautiful. They arrived very early on the day promised, packed as always perfectly. I cooked them using a Rick Stein recipe which was so simple and... See more

Rated 5 out of 5 stars

Great service -ordering very easy and delivery good. The fish was beautiful and very fresh - a lovely Stein Fish Thermidor made and thoroughly enjoyed. Will definitely order and buy again. The monkfi... See more

Rated 5 out of 5 stars

Ordered the seafood platter plus additional dishes and a couple of bottles of wine from the Rick Stein on-line fishmongers. The orders arrived exactly on time and were very carefully packed and pre... See more

Rated 5 out of 5 stars

My order was received and dealt with in a timely manner. Slight disappointment as one of the side plates Coves of Cornwall design was damaged when delivered.I telephoned the customer service team and... See more

Rated 5 out of 5 stars

Having had 3 bad experiences with dpd I was at home for the scheduled delivery time and a very polite driver waited until I answered the door . This is no more than I think one should expect but , sa... See more

Rated 5 out of 5 stars

Arrived on time, packaged perfectly, fish exactly as described, smelling only of the sea, not fish! Cooked the turbot as Rick's recipe and followed it to the letter (not easy, as I am an Aquarian and... See more

Rated 5 out of 5 stars

My previous order went missing with Evri when I contacted rick stein customer service they were very helpful and sent a replacement out straight away. Which I received in a couple of days so thank yo... See more

Rated 2 out of 5 stars

First time ordering from Rick Stein Homewares. Order incomplete, but charged. Contacted Tuesday, told they’d look into it. Have heard nothing since, 5 days later. I’d expect a refund, replacement, e... See more

Rated 1 out of 5 stars

Unfortunately my 3 gift parcels were delivered by EVRI. And left outside on my driveway with no attempt to deliver to my door or to be left in the porch (where I had left a note indicating to leave in... See more

Rated 5 out of 5 stars

Oh my goodness, this is our second visit and we were certainly not disappointed. The food was amazing, the service was also fantastic, the staff are all so very lovely. It is definitely worth a visit,... See more

Rated 2 out of 5 stars

Wouldn’t deliver to my address in Scotland. Managed to get a delivery organised to an address in Edinburgh to be brought to me by family. Didn’t arrive on the day arranged so had to cancel, as it... See more

Rated 1 out of 5 stars

My daughter bought the Xmas Pudding and it was awful hardly any fruit but I did manage to find one chopped up nut really disappointing lacking flavour and stodgy. Had better pudding from Aldi and Lid... See more

Rated 1 out of 5 stars

The wine was left in a farmyard no where near my parents home. As a consequence my father did not receive his gift for Father’s Day. I suggest you do not use Evri. I have asked for some compensation b... See more

Company replied

Rated 2 out of 5 stars

I received a £120 Gift Voucher from my daughter as a Christmas Present. Previously I have been able to use these to order a range of products but when I tried to use it to order a meal for two in earl... See more

Company replied

Rated 3 out of 5 stars

The service was good and the location looking over Poole harbour excellent. Food was also very good but expensive but what was so disappointing was the cost of house wine exhorbitant at £42 per bott... See more

Rated 2 out of 5 stars

Was very disappointed with some of the fish I had purchased with a gift voucher that my husband had purchased last year but who has sadly died. I was really looking forward to receiving my fish but th... See more

Company replied

Rated 1 out of 5 stars

We didn’t receive our order that we ordered for a special occasion. We got an apology 2 days later - apparently our food was damaged and had to be thrown away by DPD. We were offered a 10 percent di... See more

Company replied

Rated 5 out of 5 stars

Having ordered a homeware item for a birthday present I was very disappointed it was damaged when delivered. The package suggests the damage occurred in transit. When I emailed Rick Stein’s online sto... See more

Rated 5 out of 5 stars

My order, originally, was lost by the parcel couriers. Within 24 hours of my email being sent to Rick Stein's 'Lost delivery' office, I was phoned, the order for a replacement was lodged by the v... See more

Rated 1 out of 5 stars

We purchased a Cornish fish box, after receiving an email advertising the Cornish fish box at £35 instead of £50, so decided to order. I have subsequently noticed £35 is the standard price so I also... See more

Company replied

Rated 2 out of 5 stars

Bought 2 ceramic platters. One arrived broken due to inadequate packing and rattling around in an oversize box with only a little bit of brown paper inserted and in no way surrounding the items. Wr... See more

Company replied

Rated 2 out of 5 stars

I don't like to complain as we love the restaurants & have many an enjoyable experience in them We have also enjoyed your hampers over the years & bought many gifts from you Unfortunately this... See more

Rated 5 out of 5 stars

Fish, so fresh they're nearly swimming! Packaging was excellent. Delivery was exactly as promised. Cooked to the recipes on the website. Everything was superb, so much better quality and flavour t... See more

Rated 1 out of 5 stars

What was received was completely different from what was pictured and described on the website - utterly disappointed. Not up to presenting as a gift, it was packaged with plastic and folded cardboa... See more

Company replied

Rated 5 out of 5 stars

I received my order with a defective product, Ema sorted it out and sent me a replacement which arrived within 48 hours. I then placed another order which went missing in transit. Even though this was... See more

Rated 2 out of 5 stars

It doesn’t appear that the gift card has actually been delivered to my friends. I have just forwarded the online confirmation to them. Disappointed as ordered over a week ago and paid £2.65 for firs... See more

Company replied

Rated 5 out of 5 stars

Excellent, quality of the platter was superb, oysters were to die for, crab claws excellent and gravlax was so full of flavour , in fact the whole platter was exquisite. As for the fish soup, amaz... See more

Rated 5 out of 5 stars

Used Rick’s online shop numerous times and it is always very reliable with delivery etc and all the food/goods I have bought have been brilliant quality. I would highly recommend. Just great for treat... See more

Rated 4 out of 5 stars

We had scallops which are always splendid followed by a new departure, turbot tranches. These were also very good but expensive,for us Dover Sole is equally delicious and better value.

Company replied

Rated 2 out of 5 stars

I received a £60 gift voucher form my daughter and so ordered a 500g lobster (not cheap at £44) and fish pie filling. The courier let Rick Stein down and Laura was very good at communicating to arrang... See more

Company replied


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 53% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Three orders, three failures

I have so far made three orders from Rick Stein online fishmongers and I have yet to receive a correct order. Every time something doesn’t turn up or something else (that I didn’t want) is substituted without asking me.

The food that has turned up has so far been delicious but the pate has a life of only four days. Getting through 250g of it that quickly takes a bit of doing so could you please do smaller sizes - say 100g jars?

13 January 2026
Rated 2 out of 5 stars

I don't like to complain as we love the…

I don't like to complain as we love the restaurants & have many an enjoyable experience in them
We have also enjoyed your hampers over the years & bought many gifts from you
Unfortunately this year it didn't start well we ordered a walnut chutney & a Cornish hamper with Christmas pudding,the chutney turned up with seal broken & contents emptied into the packaging
However the customer service team were brilliant & replaced it immediately,unfortunately not like for like it was a beetroot chutney
We then received our hamper in time for Christmas we use to enjoy the Christmas pudding,but I don't know what happened to it this year,you couldn't even carve it with an electric knife!!! It was dense & inedible not the treat we were looking forward to
I felt I couldn't complain again,unfortunately we will not be buying any hampers anymore we were very
disappointed

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Bryn Cottage fantastic.

We have stayed in Bryn Cottage in Padstow 3times, absolutely beautiful. Bought a lot of cook books etc. Food to bring home. Did a cookery course .Staff very friendly and helpful. Fantastic place.

29 December 2025
Rated 5 out of 5 stars

Delivery

Easy to order.
Great communication re. delivery process.
Item arrived on the correct day and handed to the recipient.
At the moment I can't rate the order as this is a gift for next week.

30 December 2025
Rated 1 out of 5 stars

DON'T DO IT - CORNWALL

My Wife and I dined at the Cornwall Seafood Restaurant for a late (ish) lunch - about 1:30 on the 30th Dec 2025. To sum it up in a word "DON'T" especially if you are celiac or gluten intolerant. Despite the hype, it's simply not worth going.
Let me list what they DIDN'T have: COD.... are you kidding me? No COD folks along with no tartar sauce and no local beer on tap. The gluten free batter was rock hard and the fish was small and dry. The mushy peas never arrived (but were happy to charge for). There was a wait for 40 minutes, yet tables seemed to be available - that indicates to me that they had severely underestimated demand in a holiday period. Did I mention that there was no cod? Oh yes, the wait..... the Floor Manager seemed perfectly happy to have a good old chat with a friend and accept a couple of gifts and generally faff around, meanwhile we sit there - NOT HAPPY. Did I mention that there was no cod?... To be fair, the Wait Staff were pretty friendly and reasonably attentive, but for the price, so they should be.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I hate to complain

I hate to complain. But what have you done to your Christmas Pudding. We have had it for years and praised it to everyone. Tasted just like my Great Grandmother's. Light and crumbly. This year dark and solid. Such a shame.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

A shocking let‑down for a brand of this…

A shocking let‑down for a brand of this reputation
We travelled from Switzerland to dine at Rick St
ein – Padstow on 26 December 2025, expecting a world‑class experience. Instead, we left feeling disappointed—and, frankly, unwelcome.
First, we ordered a 2022 Chablis from the wine list. Without warning, a 2023 was opened and poured. No explanation, no consent. This is unacceptable at any level, let alone a flagship restaurant. If a listed vintage is unavailable, the guest must be informed and offered alternatives—not misled.
Second, the whole fish baked in salt was a disaster. The carving was handled by someone clearly untrained: the salt crust shattered messily, bones remained in the fillets, and the plating looked amateurish. This dish is meant to showcase skill and theatre; what we saw was clumsy and careless.
Worst of all, we had the distinct impression that, as visitors from abroad, we were treated differently than local guests—less attention, less care. For a brand built on hospitality, that is unacceptable.
We chose Rick Stein for a special occasion. Instead, we experienced service failures that would embarrass a mid‑range bistro. For a brand built on seafood expertise, this was our first and last visit.
Management needs to act:

Stop substituting vintages without consent.
Update wine lists promptly.
Train staff properly before assigning tableside preparation.
Ensure all guests—local or international—receive equal respect and service.

We rarely post negative reviews, but this was a significant let‑down. Guests paying premium prices deserve professionalism—not excuses.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

My daughter bought the Xmas Pudding and…

My daughter bought the Xmas Pudding and it was awful hardly any fruit but I did manage to find one chopped up nut really disappointing lacking flavour and stodgy. Had better pudding from Aldi and Lidl's. Cooking instructions for microwave not very clear. The best thing about it was the china basin. We all looked forward to this pudding as it was quite expensive and Rick Steins but not all good things cost a lot of money.

25 December 2025
Unprompted review
Rated 3 out of 5 stars

Poor service

Just received the luxury fish box and struggle to see £95 pounds worth of fish. The hot smoked salmon was substituted with a frozen pack due to supply issues, unfortunately this fish had defrosted on arrival. We didn’t receive the condiments, again allegedly due to unforeseen supply issues, however, as we had paid for the fish box as described I would have expected a substitute at the very least.
I won’t be purchasing anything else from this company and certainly won’t be making a recommendation, very poor.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer experience

Every time I have visited the restaurant they've not had the curry.

Additionally, I bought mugs from there at full price only to find them heavily reduced on their website. I felt conned. I emailed in to complain and have never heard back, despite following up several times. Really poor customer experience. It’s unpleasant being ignored.

30 October 2025
Unprompted review

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