Roost & Root Reviews 745

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, noting that they are well-designed and constructed with excellent materials. Consumers appreciate the ease of assembly, often highlighting the straightforward process and well-thought-out design. People find the coops and greenhouses to be both attractive and functional, providing a safe and comfortable environment for their chickens. Consumers consistently highlight the positive experiences with the staff and customer service. Reviewers appreciate the team's knowledge, responsiveness, and willingness to address any questions or concerns. Customers also value the user-friendly design of the products, which makes the entire experience enjoyable and hassle-free. The company's commitment to quality and customer satisfaction shines through in the overwhelmingly positive feedback.

Based on these reviews

Rated 5 out of 5 stars

This coop is of a much higher quality than previous kit coops we've seen or bought. Our chickens are really enjoying it. It's attractive, strong, durable, and relatively easy to put together. My... See more

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Rated 5 out of 5 stars

Slant roof greenhouse arrived when scheduled and protected in a nice shipping crate. Instructions were easy to follow. My husband and I put it together in a single weekend. There was one panel with so... See more

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Rated 5 out of 5 stars

This is my second backyard coop from R&R. The first about 5 years ago, the second more recent. Both experiences were excellent. Both coops were excellent. Both times I ordered the 5-8 chicken coop. B... See more

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Rated 5 out of 5 stars

We love our chicken coop it’s simple, sturdy, and exactly what we needed. The design is sleek but still feels cozy and secure for our hens. Assembly was pretty straightforward and took about 3 hours... See more

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Rated 5 out of 5 stars

Coop is awesome! Happy Chickens! We have 6 buff orpingtons who are very happy in their coop. Anytime I have called with questions the team is very kind and responsive. It arrived in 5 business days, w... See more

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Rated 5 out of 5 stars

The construction is awesome! Well thought out and just amazing in its design and execution. It did take us longer to assemble than the directions said, like double the time, so you might want to chang... See more

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Rated 5 out of 5 stars

The coop is solidly made & fairly easy to assemble (2 people definitely make it easier). Would like to have the roosting bars a little lower but that's not a design problem, more of an issue with my b... See more

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Rated 5 out of 5 stars

Overall the coop is very nice and receives many compliments. It wasn't hard to put together per se just time consuming. It would definitely have been harder without 2 people. Some issues like one of t... See more

Rated 5 out of 5 stars

My experience with Roost and Root could not be better. They were very good commentators, detailed and thorough. When the greenhouse shipped it arrived with a damaged door. They quickly sent me a ne... See more

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Rated 4 out of 5 stars

My coop arrived with one piece cracked but with a couple of finishing nails and some wood glue, we had a wonderful family experience assembling our coop for our growing Welsummer chicks. I would buy... See more

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Rated 4 out of 5 stars

Overall it was a good experience. One piece of wood was slightly cracked but not enough to have to order a new one or repair. Product arrive quickly and assembly instructions were good. Loved the p... See more

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Rated 5 out of 5 stars

This is our first foray into chicken raising and there are a lot of choices for a coop online. The ones that are less than $500 are cute, but their quality cannot be that good. This coop impressed m... See more

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Rated 5 out of 5 stars

Literally the nicest folk I could have worked with. Professional, friendly, accomodating. They rushed an order for me. The product is SO well made, extra parts (screws, etc) abound so that if you l... See more

Company replied

Rated 5 out of 5 stars

Such a great company to work with. Our new “chicken resort“ is absolutely amazing. I would highly recommend using this company if you want a chicken coop that is built well, and easy to assemble. We s... See more

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Rated 5 out of 5 stars

One box was delayed and the company was very responsive. They were ready to resend but it did show up. I put this together myself and it was actually fun because I built it inside a run with the chick... See more

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Rated 5 out of 5 stars

I had a great experience with their customer service while assembling my chicken coop for the first time. They were incredibly helpful, patient, and answered all of my (many!) questions with friendlin... See more

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Rated 5 out of 5 stars

I have had a chicken coop from Roost & Root for over five years and just recently ordered another chicken coop. They are the best, high-quality cedar, easy to put together chicken coop. I am retired a... See more

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Rated 5 out of 5 stars

We love the XL greenhouse from Roost & Root. Install was relatively easy and when we encountered challenges, the R&R team was available to help us resolve them and keep moving forward.

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Rated 4 out of 5 stars

Coop is great. A part was broken when it arrived, and the delivery was poor (the people that delivered it dumped the crate about 200 feet down and away from the door). Other than that easy instruction... See more

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Rated 5 out of 5 stars

Love this chicken coop! It is well-made by a U.S. company that really understands chickens. There are a lot of options for upgrades (feeders, waterer, storm panels) so you can decide how much money yo... See more

Company replied

Rated 5 out of 5 stars

We couldn't be happier with our Coop from Roost & Root! The product is exceptional, the delivery seamless, and the ongoing support professional and first class. We had a small issue with a portion o... See more

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Rated 5 out of 5 stars

Amazing customer service, great product! This coop was super easy to assemble, and is made from high-quality materials! I am really happy with my purchase, and looking forward to my babies living it u... See more

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Rated 5 out of 5 stars

Such a well made product! Easy to assemble with easy directions. Had an issue with the delivery service (third party company) and Roost & Roots customer service was prompt, nice and helped me fix my i... See more

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Rated 5 out of 5 stars

This is our second coop (due to moving). We wanted high quality. I like the storm windows that now stay on better with the twist technology. It is a sturdy coop! Took the girls a couple night to figu... See more

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Rated 5 out of 5 stars

After months of research, I decided to purchase the Round-Top Walk-In Coop from Roost & Root, and it has been a game-changer for my backyard farming journey. The craftsmanship is impeccable, with ev... See more

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Rated 5 out of 5 stars

knew exactly what I was getting based on description and got just that. no surprises. quality product - put together nice and easily. all around good experience! Thanks!

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Rated 5 out of 5 stars

We had a great experience in working with the Roost & Root team. The coop came nicely packaged in two boxes and they provided clear instructions on how to assemble. Everything fit together perfectly.... See more

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Rated 5 out of 5 stars

Awesome coop! Construction went well. The roosting bars were cut a bit short and they responded immediately with a new set. Very good customer service. This coop should last many years.

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Rated 5 out of 5 stars

The coop is very well made and is aesthetically pleasing. It is relatively easy to put together. We purchased the feeding and water tubes as well and are very happy with them. The coop is extremely... See more

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Rated 3 out of 5 stars

There was a missing piece over where the optional food thing goes. I wish o had understood how difficult it is to get in and out of. I would have ordered the food and water extras. By the time I reali... See more

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Rated 5 out of 5 stars

Coop arrived in time frame specified when ordered and was well packaged and easy to assemble. Customer service was wonderful, we changed our minds about which coop we wanted the day after ordering. We... See more

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Rated 5 out of 5 stars

The folks at Roost and Root really stand behind their products. I own the Round-Top Loft Chicken Coop. I've now called a couple of times with slight issues that I need to correct and I'm always happy... See more

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Rated 5 out of 5 stars

I have purchased two coops from Roost & Root and both are perfect for back yard chicken keeping. The owners have thought of everything to make chicken keeping easy and hassle free. One of my coops is... See more

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Rated 5 out of 5 stars

Roost and Root was always responsive and helpful regarding questions and issues! I love that all of the hardware and tools required for construction are included in a nice divided case. For the most p... See more

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Rated 5 out of 5 stars

I’ve used R&R for a coop for a couple of years, our nozzle wasn’t working after two years of use and the company sent me a new one. Exceptional customer service. Would love to purchase from them again... See more

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Rated 5 out of 5 stars

I don't say this lightly. I am incredibly happy with my walk-in coop from Roost and Root. I waited a bit to leave a review, to make sure everything held up, but I have no complaints. It was easy to as... See more

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Rated 5 out of 5 stars

The coop is high quality and was easy to put together with solid instructions. Communication could not have been better. All around great experience. Thank you.

Company replied

Rated 5 out of 5 stars

This is our second coop from Roost and Root. They were very helpful over the phone and shipping was fast. We are happy with the new coop and our hens are living the dream. One of our hens is either no... See more

Company replied

Rated 5 out of 5 stars

Arrived with all material. Directions were easy to follow. Coup went together and is well designed. Chickens are enjoying their new home.

Company replied


Company details

  1. Gardener
  2. Garden
  3. Pet Care Store
  4. Poultry Shop

Written by the company

We build premium quality chicken coops, greenhouses and other backyard structures.


Contact info

4.8

Excellent

TrustScore 5 out of 5

745 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My fabulous new greenhouse

Helpful & friendly from first meeting through installation. Beautiful structure.

16 December 2025
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Reply from Roost & Root

Thank you for the review, Janet.

It was great meeting you! We always love when we get to do a customer assembly. Hope you are enjoying your Heritage Greenhouse.

We would love some feedback and pictures as you continue to put it to use!

Rated 5 out of 5 stars

My order as lost in shipping

My order as lost in shipping. I contacted the company and they quickly replaced it. I love my coop as well.

10 November 2025
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Reply from Roost & Root

Thank for allowing us to fix the shipping error, Charene.

We are happy to hear that you are enjoying you backyard coop! Please reach out any time with questions.

Rated 5 out of 5 stars

Exceptional Customer Service

I’ve used R&R for a coop for a couple of years, our nozzle wasn’t working after two years of use and the company sent me a new one. Exceptional customer service. Would love to purchase from them again.

5 November 2025
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Reply from Roost & Root

Thank you for kind review, Amber. I'm glad we were able to assist you.

I hope you are continuing to enjoy your coop. We would love to make something for you again!

Rated 5 out of 5 stars

Super helpful.

5 November 2025
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Reply from Roost & Root

Thank you for the review, Mr. Goerl.

Happy that we were able to help. Enjoy your Walk In coop!

Rated 3 out of 5 stars

This is my second purchase from Roost &…

This is my second purchase from Roost & Root. My first coop when up easy. The parts all mated together like they were suppose to. This one, not so much. My nesting box doors swing in almost as much as they swing out. I've had to put stops on them. The locking hardware for the door did not match up when I used the predrilled holes. I moved the hardware to make it work. The door for the storage area will not close due to the wire . I'm in the progress of figuring out how to fix that. I did contact the company and they did respond, but offered nothing.

31 October 2025
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Reply from Roost & Root

Mrs. Osborne, this is Kevin from Roost & Root. We were corresponding through Zendesk when you reached out about some of the issues you mentioned above, but others I am reading for the first time. I’m surprised to see this and it’s clear I misread the situation. The last message I got from you said that you were looking to have the issue with the storage door fixed by spring. I asked for a picture so I could better see what may be causing the issue and I have been waiting on that before moving forward.

I have been resolving issues of all kinds for customers for over a decade and the best way I know how is identify the exact cause of the problem and then do whatever needs to be done to solve. Sometimes it’s because we have made a panel incorrectly. Sometimes there is shipping damage and a panel or more ends up out of square. Sometimes it’s because a panel was installed backwards, or upside down. Sometimes a coop is installed on unlevel ground it creates issues in other places during assembly. I don’t know how to solve the problem until I can see exactly what is causing the problem. Since we have coops all over the United States I depend on customers to make sure I can see what they are seeing.

I see from your order that you are in Mansfield which is just over three hours from our shop. I will plan on getting in the company truck tomorrow, loading up and the all of the parts for Stand Up coop in the bed, and driving out to you to resolve your issue. Without knowing exactly what’s going on, I think that is the only way I can solve the problem with certainty. We have flown from Texas Colorado, driven from Texas to Ohio, and hopped in a car to get all over Texas to help customers with issues in the past. It’s extremely rare, but going to this length is what we do when the situation calls for this level of action.

I feel terribly that you felt like I was offering you nothing. I was simply trying to identify the source of you issue before I attempted to move forward. This will be made right just as I had intended from the beginning and just how we have for all the customers we make commitments to when they give us their business.

Rated 5 out of 5 stars

Hens are very happy!

This is our second coop from Roost and Root. They were very helpful over the phone and shipping was fast. We are happy with the new coop and our hens are living the dream. One of our hens is either not able to or is just too hefty to get up to the roost. You might want to consider how heavy your hens are as this one has no ladder. We have a lot of trees so we used a weather sealant this time and it made a big difference and is much easier to keep clean.

17 October 2025
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Reply from Roost & Root

Thank you for the review and for being a repeat customer!

We decided to remove the ramp as a standard feature on the Model 2 coop based upon customer feedback, but we can make one for your coop if you are interested. Reach out to our support line (877-741-2667) if you'd like to add one to your coop.

Rated 5 out of 5 stars

Wonderful home for the chickens

Wonderful home for the chickens. Quality workmanship. It arrived in a timely manner. Communication was excellent as well.

22 October 2025
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Reply from Roost & Root

Thank you for the kind words, Gwen. We are grateful for your business.

I hope you and your birds are enjoying the Backyard coop and that your new sun shade kit is a nice addition.

Rated 5 out of 5 stars

We love the XL greenhouse from Roost &…

We love the XL greenhouse from Roost & Root. Install was relatively easy and when we encountered challenges, the R&R team was available to help us resolve them and keep moving forward.

11 September 2025
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Reply from Roost & Root

Thank you so much, Beth.

I'm glad you are happy and that everything worked out! Hope you were able to use those extra sections for something fun.

I loved the picture you sent. We are very lucky to have you as a customer.

Rated 5 out of 5 stars

Great customer service and support!

I had a great experience with their customer service while assembling my chicken coop for the first time. They were incredibly helpful, patient, and answered all of my (many!) questions with friendliness and clarity. It made the whole process so much smoother. Really appreciated their support and quality chicken coop!

10 September 2025
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Reply from Roost & Root

Thank you for the kids words, Christine.

We are grateful for your business!

Rated 5 out of 5 stars

Love this chicken coop

Love this chicken coop! It is well-made by a U.S. company that really understands chickens. There are a lot of options for upgrades (feeders, waterer, storm panels) so you can decide how much money you want to spend and which options fit for you.

31 January 2025
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Reply from Roost & Root

Happy to hear you love your coop, Amber! Hope your birds are as happy as you are.

Thank you for your business and your kind words. Please feel free to reach any time with questions!

Rated 5 out of 5 stars

Starter XL Coop turned tractor

Multi positive points to purchase from Roost And root.

The 2 boxes arrive in excellent condition, UPS guy even mentioned that the boxes flapped around in the back of his truck all day! The packaging, the securing the components the type of box the constraints inside the box ensure that the box arrived intact with no damage!

I appreciated the YouTube videos produced by Roost And root. They showed me in detail the coop inside and out why decisions were made about how it was constructed to compare and contrast that to the necessity for chicken health.

Local Texas company, employer of locals.

I made a phone call to the company. Somebody immediately answered the phone, gave me current updates on their production line and where they were at with orders and shipments. I also requested information from Roost And root regarding viability to convert the coop into a tractor.

It was suggestion to reinforce the frame around the perimeter on the base of the coop, prior to installation of any kind of wheel mechanism. I added a tight snug frame of two by fours around the base and attachment wheels works perfect. The feed tower is designed to be inserted through an opening and then the food tower base actually rest on the ground. It didn’t want to remove the food tower. Every time I wanted to move the coop, so I inserted a pin into the feed tower. The pin rest on the wood opening for the food tower, thus weight of food tower rest on the pin and not by resting on the ground.

With these two changes to the coupe and in addition of the wheels and dolly mechanism, I now have a chicken tractor!

I rent my current home, I have three Mille Fleur d’Uccle hens and one rooster! I needed to be able to move my coop every couple of days to prevent damage the lawn and reduce chances of odor! Not to mention the benefits to the flock with fresh grass!

6 August 2025
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Reply from Roost & Root

Thank you for the kind words, Sandi.

Happy to hear that your coop arrived in good condition and you were able to make all the modifications you need to fit your goals.

Reach out anytime and if you have the time we'd love to see a picture. We can receive photos to support@roosandroot.com.

Rated 5 out of 5 stars

Second and still great!

This is our second coop (due to moving). We wanted high quality. I like the storm windows that now stay on better with the twist technology. It is a sturdy coop! Took the girls a couple night to figure our how to sleep. Otherwise all works as intended!
One suggestion is to give instructions to modify, we switched the door to the same side as the nest door.

12 August 2025
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Reply from Roost & Root

Thank you for the review, Kristina.

Thank you for coming back to us for your second coop and we are glad to hear you're happy!

Rated 5 out of 5 stars

Great coop!

The coop is very well made and is aesthetically pleasing. It is relatively easy to put together. We purchased the feeding and water tubes as well and are very happy with them. The coop is extremely well functional.

5 August 2025
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Reply from Roost & Root

Thank you for your business, Mary!

We are happy to hear you are pleased with your coop. Hope your birds are happy too!

Rated 5 out of 5 stars

Great product!

Great product, easy for my contractor to install. Everything is as shown! A+!

11 August 2025
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Reply from Roost & Root

Thank you for the review, Chris! Happy to hear your contractor had an easy assembly. That's our goal!

Enjoy your Slant-Roof Greenhouse and reach out to us at any time.

Rated 5 out of 5 stars

The Premier Coop Company in America

Literally the nicest folk I could have worked with. Professional, friendly, accomodating. They rushed an order for me. The product is SO well made, extra parts (screws, etc) abound so that if you lose something there is usually an extra packed. Oh and the products made right here in the good ol USA. Coops on amazon usually all come from China and are complete garbage. The Cedar is incredible, the fittings are STERLING SILVER. Im 57. This coops gonna be here long after me.

7 August 2025
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Reply from Roost & Root

Thank you for your kind words, Mr. Shave.

We are grateful for your continued business. Enjoy your Heritage Coop and I hope the Backyard Coop you recently bought has been a nice addition for you and your flock.

Reach out anytime!

Rated 5 out of 5 stars

Repeat Customer Loves Hassle Free Coops

I have purchased two coops from Roost & Root and both are perfect for back yard chicken keeping. The owners have thought of everything to make chicken keeping easy and hassle free. One of my coops is over 10 years old and is still holding up well and looks good too. I would suggest two people to assemble the coops, just to help hold pieces in place while drilling. The instructions are clear and coops can easily be put together in one afternoon. I love the customer service with Roost & Root too. When I had questions on what coop to order, I spoke to a live person, which in this day and age is a small miracle. I have nothing negative to say about this company or my coops. Could not be happier. Thank you Roost & Root!

6 August 2025
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Reply from Roost & Root

Thank for the review and the continued business, Julie!

Thank you for sharing your experience with your new coop, and your 10 year old as well! We would love to see a picture of both if you are able to share. We can receive pictures to our email (support@roostandroot.com).

Enjoy your coops and give us a call anytime.

Rated 5 out of 5 stars

The construction is awesome

The construction is awesome! Well thought out and just amazing in its design and execution. It did take us longer to assemble than the directions said, like double the time, so you might want to change it to more realistic number, even if it’s off putting it’s not daunting

1 August 2025
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Reply from Roost & Root

Thank you for the review, Mr. Hunt.

I can see from your order that you purchase a Slant Root Greenhouse and a Backyard Coop. Was assembly time an issue for the Greenhouse? The Coop? Both? If you have a chance and can give some more feedback please let us know. We can receive email to support@roostandroot.com.

We have a pretty good record with those estimates that we give, but if there are portions of the instructions that seemed more difficult than others we are always willing to adjust and improve.

Thank you for your business and we hope you continue to enjoy your purchase!

Rated 5 out of 5 stars

Solid Product Solid Support

This is my second backyard coop from R&R. The first about 5 years ago, the second more recent. Both experiences were excellent. Both coops were excellent. Both times I ordered the 5-8 chicken coop. Both times I called the office multiple times with questions. All calls were met with professionalism, product knowledge and a personable willingness to listen, take my questions/concerns seriously and a commitment to resolve them as quickly as possible. I also like to support smaller family run US businesses. I heartily recommend this company!

31 July 2025
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Reply from Roost & Root

Thank you for the kind words and the recommendation, Gus!

Happy to hear you are enjoying your Model 2 Backyard Coop. If you have any additional questions in the future our support staff would love to assist you.

Rated 5 out of 5 stars

Great job!

Everything went well, the coop looks great!

30 July 2025
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Reply from Roost & Root

Thank you for taking you time to leave us a review, Mr. Reid.

Glad to hear that everything thing went well and that you are happy with your XL Walk In Coop! We'd love to see a picture if you ever have the time to share. We can receive photos to support@roostandroot.com.

Thank you for your business!

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