Run North West Reviews 9,477

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, noting its speed and reliability. Consumers appreciate the high-quality products available at attractive prices. The ordering process is described as seamless, and any issues are resolved efficiently. People highlight the excellent service they receive, with staff members being helpful, knowledgeable, and patient. Reviewers value the personal touch, such as handwritten notes and complimentary gifts included with their orders. The company is highly recommended for its wide range of products, competitive pricing, and commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

I was looking for good shoes to walk , because I'm sick ob need have a super soft shoes , I find them much cheaper in this shop as well variety is huge , after buying wrong size I was guided by nice h... See more

Rated 5 out of 5 stars

Finding the right pair of running shoes online felt like a massive task. Stores, brands and models were all getting too much ! But Run North West has officially turned me into a lifelong customer... See more

Rated 5 out of 5 stars

Great price and excellent communication. I ordered wrong size and quickly notified Run North West and the right size was reordered before being sent in a matter of minutes saved me lots of anxiety. Ar... See more

Rated 5 out of 5 stars

easy locating particular shoes i wanted sizes/ colours clearly shown main thing- even though i paid for next day delivery, really doubted they would come as just before Christmas, to my absolute d... See more

Rated 5 out of 5 stars

Gail, who served me, was helpful and efficient. She was quite new to the job, and handled my questions well, referring to a colleague where necessary, but taking back responsibility and giving me the... See more

Rated 5 out of 5 stars

Extremely helpful staff. The young lady who served us was knowledgeable and incredibly patient. Her priority was that my daughter got the right footwear for her and she brought out a wide selection t... See more

Rated 5 out of 5 stars

Run North West is consistently AMAZING!! Not only in their wide range of products, in popular sizes, attractive prices but most of all the personal touch the find the time to do, like putting in a lov... See more

Rated 5 out of 5 stars

Ordered my bondi hoka running shoes and they arrived within 2 days of ordering them. also got a lovely voucher for 15 per cent off next purchase which was nice to get and they were also cheaper on pri... See more

Rated 5 out of 5 stars

Would recommend, good discount on prices. Left a hand written card which was greatly appreciated. And gave another discount for my next purchase. When I go to buy more running gear, I will definitely... See more

Rated 5 out of 5 stars

My new Hoka shoes arrived within two days of ordering. Well packaged and all in good order. The buying process was very simple and the price very competitive especially with the on line discount code.... See more

Rated 5 out of 5 stars

My recent purchase experience couldn't be beaten. The shoes I ordered were available on the day of release unlike almost all the competition The shoes arrived the next day with the free postage... See more

Rated 5 out of 5 stars

Best online shopping experience ever. Placed order. Realised I selected the wrong size. Phoned a land line telephone number. No hold music, immediate answer by a human being with well spoken English.... See more

Rated 5 out of 5 stars

Honestly amazing!! I ordered the Mizuno Neo Vista 2, great running shoes and my first pair of specifically designed for running shoes. The shoes arrived literally 2 days after ordering with comp... See more

Rated 5 out of 5 stars

Absolutely amazing customer service, ordered a pair of runners for the first time from this company and I’m very happy and very impressed. Very reasonably priced, sent very quickly by registered mail... See more

Rated 5 out of 5 stars

Products are all high quality. I have never seen the equivalent cheaper anywhere else. Ordering is a dream. Delivery is reliable and super fast. Have used them many times before and intended to con... See more

Rated 5 out of 5 stars

Got a great deal on a pair of Hoka trainers after shopping around placed my order and received as promised next day. Even came with note and complimentary gift. Super company and always huge range of... See more

Rated 5 out of 5 stars

First stop for availability (wide sizing) and price. A very good company to deal with personally. I gave the wrong delivery address with my last purchase, noticed too late but they happily had my pack... See more

Rated 5 out of 5 stars

Decided to finally treat myself to some Superblast 2's after spotting some great discount on Run North West. Extremely happy with my purchase. Completely unaware this was a smaller business compared t... See more

Rated 5 out of 5 stars

I don’t often write reviews but after my purchase from Run North West I honestly felt compelled to. I ordered some ON Cloudmonsters, within a couple of hours my order had been shipped. The next day it... See more

Rated 5 out of 5 stars

Trainers were cheaper than most other online stores plus “ Run North West”offered an extra 10% off. When my order arrived I received a hand written note thanking me for my order. I thought this was... See more

Rated 5 out of 5 stars

First time purchasing from Run North West, 100% happy with the experience. Quick delivery, great running shoes, and extra personal touch with hand written note make them stand out. Will definitely be... See more

Rated 5 out of 5 stars

Tom was brilliant! He had a trainer assistant with him at the time and she was in such good hands. Not forceful or salesy at all - took all my needs into account. Running history etc.. a great te... See more

Rated 5 out of 5 stars

Ordered from Run North West for the first time for my first pair of running trainers (Hoka Clifton 10s) and couldn’t fault them!! They arrived within about 2 days after ordering so super speedy delive... See more

Rated 5 out of 5 stars

Great product and fast delivery, the trainers are super comfortable and has really aided my running game. I really felt valued due to the personal touch of a hand written thank you note and a sweet tr... See more

Rated 5 out of 5 stars

I recently placed an order for the New Balance 1080v15’s on launch day. The order included free postage and I was super happy and surprised when I received the order the following day. This was my fir... See more

Rated 5 out of 5 stars

Excellent service. Fran was awesome. Gait analysis was interesting and got me the right shoe. Incredible choice of shoe/styles/colours. If you're serious about running, invest in your shoes. If y... See more

Rated 5 out of 5 stars

Great service from Laura when my wife wanted Merrell Gore Tex Trail shoes.Very friendly person who was telling us all about her South African Marathons and her upcoming Chicago one. The new premise... See more

Rated 5 out of 5 stars

Amazing company! I recently purchased a pair of Saucony Guide 18 trainers and there were delivered within 2 days with a personalised thank you note and some sweets. Excellent shoe quality and a great... See more

Rated 5 out of 5 stars

My order was shipped immediately and I received it the next day. My order included a hand written note hoping I am happy with my new trainers, what a lovely touch. 😊 I am very pleased with my traine... See more

Rated 5 out of 5 stars

Fantastic customer service. I ordered the wrong size and with no quibble and a quick response a refund was issued and a lovely message. Two day delivery which was brilliant Once my Hoka Clifton 10’s... See more

Rated 5 out of 5 stars

First time buyer from this company, was super impressed! Rapid delivery and competitive price on the Adizero Pro 4 running shoes! I order many things online, and can't remeber the last time I received... See more

Rated 5 out of 5 stars

Wow Absolutely blown away with our first order from Run North West. So many positives and zero negatives with the whole experience. Great choice, very competitive pricing, speedy dispatch a... See more

Rated 5 out of 5 stars

Went to Run North West in Wilmslow to buy some Hoka shoes. I walked in the shop and was immediately greeted with “hello how can I help you “ , and a nice smile . Laura helped me for over half an hour... See more

Rated 5 out of 5 stars

Got a great price for my Brooks trainers with an additional welcome discount. Fast delivery and a nice, unexpected personal touch with a message card and sweets in my shoe box! Made me feel like Run N... See more

Rated 5 out of 5 stars

Really pleased with my first purchase from these guys. Really good value for my new trainers and delivery arrived sooner than expected. Shoes came with a hand written note, some sweets and a discount... See more

Rated 5 out of 5 stars

Firstly, great Aug BH offer of 20%, so bought my favourite runners, ASICS Superblast 2 Service levels, off the charts, beyond excellent. Arrived super quick. However, I'd ordered wrong size. Contacte... See more

Rated 5 out of 5 stars

Brilliant service. Never had a gait analysis before, felt at ease, process fully explain. Video analysis explained and various shoes tried on and tested. Highly recommended. Credit to the guy who... See more

Rated 5 out of 5 stars

In a world of on-line running retailers Run North West are King. Having only recently stumbled across this company I’ve ordered from them three times now. Each time the product has been as described... See more

Rated 5 out of 5 stars

I have ordered a few shoes from here and unfortunately due to fit I've had to return them. They make it so easy to order and if necessary return the item. Due to their great customer service I have o... See more

Rated 5 out of 5 stars

First time at run northwest, travelled from st helens for some nike shoes,well worth the journey, fantastic choice of trainers, every brand in store, staff very helpfull and even 2 treadmills to try y... See more

Rated 5 out of 5 stars

We always buy Brooks Running trainers from Run North West (always buy half size biģger than everyday trainers). Never had any problems with their service. They are competively priced and they have... See more

Rated 5 out of 5 stars

As always Run North West provides an exceptional customer experience. My daughter loves her Christmas Hokas! The handwritten note and love hearts in the parcel make me smile every time. Thanks for all... See more

Rated 5 out of 5 stars

Very impressed with Run North West. Nice easy website to use with very good product information. My shoes were delivered faster than expected which is always lovely. I received a discount off my next... See more

Rated 5 out of 5 stars

Unfortunately We cannot remember the young lads name. He started working for you in October and he was talking about his dad had been in recently for trainers too. He had so much time as we were both... See more


Company details

  1. #1 of 42 best companies in Running Shop
  2. #1 of 126 best companies in Activewear shop
  3. #1 of 19 best companies in Event Planning Service
  4. #1 of 234 best companies in Fitness and nutrition
  5. #1 of 144 best companies in Sportswear Shop

Written by the company

Run North West is your go-to destination for all things running, offering a wide range of high-quality products and expert guidance to support your passion for the sport. Our extensive selection includes top-tier shoes, apparel, and accessories from leading brands, ensuring you find the perfect fit for your needs. But we're more than just a store. We provide a diverse array of iconic running events catered to runners of all levels. Whether you're a seasoned marathoner or a beginner, you'll find a warm welcome and valuable resources to fuel your journey.

Our Commitment To You

Written by the company

Free Shipping Over £50!
Standard Royal Mail Tracked 24 Delivery | 1-3 Working Days (excluding Bank Holidays)
Hassle-Free 90 Day Subsidised Returns
We offer subsidised tracked returns via Royal Mail for £3 for up to 2 items, £6 for more than 2 items.
FREE Gait Analysis
We provide an In-Store or Online Gait Analysis, by our experienced team who will advise on which shoes will work best for you and your needs.

Contact info

5.0

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

FAST FAST FAST

Very good price , very fast transaction, fast delivery, best customer service, fast to respond, fast to resolve problems. Highly recommend!!!!!!!

4 February 2026
Rated 5 out of 5 stars

Absolutely top notch service i ordered…

Absolutely top notch service i ordered a pair of on clouds firstly there were on sale the cheaper then anywhere else. My order come when it stated it would I got a lovely personalised card with some sweets yipeeeee brill wouldn't go anywhere else now. Thank you team you all rock

4 February 2026
Rated 5 out of 5 stars

Great shop with knowledgeable and…

Great shop with knowledgeable and friendly staff who are approachable and go the extra mile to make sure you get the right shoe for you. I went to the Altra evening and got a pair of Experience Flow 3 - love them and it was great to get a proper run in the first. Love these events and this shop!

3 February 2026
Rated 5 out of 5 stars

Great service

Great service. Fast dispatch and delivery, product is fantastic quality and site has brilliant deals

4 February 2026
Run North West logo

Reply from Run North West

Happy to hear you were pleased with your purchase Greg! Thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Knowledgeable team

Good advice received following a running gate analysis. Good choice of footwear, especially as I need wide fit which you struggle to find in most places.

2 February 2026
Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience. V competitive price and ordered a pair of trainers Saturday afternoon, received them Sunday afternoon. Thoughtful packaging with a personal note which was a nice and unexpected touch. Cannot recommend more highly. And thank you Run North. I will shop again!

7 February 2026
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