Salter Reviews 11,106

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the products offered, highlighting their good quality and ease of use. Consumers also appreciate the ordering process, describing it as straightforward. Furthermore, the delivery service is commended for its speed and efficiency. People have also reported a positive user experience with the company's products. They find them functional and appreciate features such as clear digital displays and helpful presets. The consensus is strong across these topics, indicating a high level of satisfaction among reviewers.

Based on these reviews

Rated 4 out of 5 stars

Salter is a good named brand, with a amazing reputation, this scale is great for a home baker with small orders. As a professional baker i need in a functional scale for constant use.... See more

Rated 4 out of 5 stars

Good selection of products and easy ordering process. Let down by poor communication. Received email saying item shipped and tracking number which didn’t work and didn’t say who courier was. No... See more

Rated 4 out of 5 stars

Arrived I good time,nice looking product, Never used airfryer before fist atempt chips good but because uneven size not all as brown as others, Next atempt poached eggs little over cooked so l... See more

Rated 5 out of 5 stars

Arrived prompt. Delivery fine. Courier polite and friendly. Item was well packaged. Yet to cook with it but can't forsee any problems. I was looking for a relatively compact 3.5L slow cooker (high... See more

Rated 2 out of 5 stars

Great service, fast delivery. However not overly impressed, worked well for the first week, but more recently not registered with app on Bluetooth, therefore unable to track weight, muscle etc. Also... See more

Company replied

Rated 5 out of 5 stars

Great product, good quality and easy to use, with instructions included. The digital display is clear and helpful presets for meat, poultry and veg make light work of gauging cooking times. I have fou... See more

Rated 5 out of 5 stars

A nice compact machine which works perfectly. Some reviews mentioned the switch didn't work properly but these are touch sensitive switches not press type. As per instruction, Turn the main... See more

Rated 5 out of 5 stars

Recent purchase to replace a Salter espresso machine we've enjoyed for many years. We've found the new machine easy to use and makes perfect coffee. The only problem we've had (still not resolved) is... See more

Rated 5 out of 5 stars

If you’re looking for a great milk frother that makes fantastic frothy coffee,hot chocolate using dairy milk or plant based barista milk,look no further than the Salter EK6328 frother. You don’t hav... See more

Rated 5 out of 5 stars

Ordered a 28cm Marblestone Frying Pan from Salter a few days ago at a very reasonable price. Communications were good, delivery within 3 days. Washed & started using within a couple of days and it cer... See more

Rated 5 out of 5 stars

Fantastic quality at a really reasonable price. I purchased the retro kettle, toaster, microwave and slow cooker set in cream and chrome and it’s absolutely beautiful. Looks perfect in my new cashm... See more

Rated 5 out of 5 stars

Purchased this egg cooker, It was smaller than expected but proved to be an excellent appliance. It works very well and the poached eggs are done to perfection just play with the timer to get the eggs... See more

Rated 5 out of 5 stars

Amazing air fryer . Being an upright double, it looks great fits under my wall kitchen cupboards perfectly. . And a lot cheaper than a certain brand. I haven’t had chance to use all the cooking optio... See more

Rated 5 out of 5 stars

Excellent in every way! Highly recommend. Easy to use website, easy to order. Arrived next day. Purchased Smart scales. Really lovely quality. Didn't want to buy unknown cheap brand on Amazon... See more

Rated 5 out of 5 stars

Quality of the Earth cookware is really good and the handles and pot lids especially good for arthritic hands. Bought the frying pan though already have the same pan set and am very happy with the ra... See more

Rated 5 out of 5 stars

Great website. Easy ordering. Fast despatch. Special promotion currently for x2 bread tins bought together so great value. Have used tin for making bread and can definitely vouch for it being non stic... See more

Rated 1 out of 5 stars

Great product. Great price. Prompt delivery. EDITED: Product stopped working after 2 weeks' use. Have been unable to get any response from Salter Customer Service to get help. 5 stars becomes 1... See more

Company replied

Rated 5 out of 5 stars

Very competitively priced vertical airfryer - 5 star reviews were reasduring. One magazine review said not enough room to do a whole chicken - but you can! I cooked a full Sunday roast for 3 - One d... See more

Rated 5 out of 5 stars

I used the online chat function on a Sunday to query why the online portal was not allowing me to enter the product code of an item I had bought. The online chat informed me that I would receive an em... See more

Rated 1 out of 5 stars

If zi could give a zero I would! Ordered a 8 piece set, received 3 pots! Unable to contact via live chat and no phone. Email contact very poor, unable to understand we are missing 5 items. Offered an... See more

Company replied

Rated 1 out of 5 stars

Splashed out on good quality cutlery from Salter but unfortunately the product was not dishwasher safe as documented. Reported issue to company won’t help without a receipt. Now who keeps a receipt... See more

Company replied

Rated 1 out of 5 stars

Salter 'Disc' digital kitchen scales. Poor. Base is not level and device rocks unless placed on thick cloth. Difficult to zero. Weigh something, take it off the scales, put it back on, weight is diffe... See more

Company replied

Rated 1 out of 5 stars

A bought a pair of Salter bathroom scales for £12 in a liverpool b and m store. They would not turn on, I went to Birkenhead store to replace, unfortunately the scales from both stores would not turn... See more

Company replied

Rated 4 out of 5 stars

Very nice kettle & toaster set. Fast delivery. Ordered Friday received Monday. Online order offering summer sale 25% off but when I entered the coupon code from Salter website my purchase wasn’t eligi... See more

Rated 4 out of 5 stars

Very good product almost as the same as my old one which sadly had packed up from old age. Delivered quickly. Only criticism I have is that I was surprised that the boxed product hadn’t got any tran... See more

Rated 1 out of 5 stars

I’ve never had an issue with bathroom scales until I came across Salter. I bought some scales about a week ago and from the get-go there has been nothing but issues with them. The setup is unnec... See more

Company replied

Rated 3 out of 5 stars

Chosen as a three piece gift set. We received confirmation "the set" was being sent under one confirmation number. Yodel confirmed and provided one tracking number. We received just two items. The dr... See more

Company replied

Rated 1 out of 5 stars

I have a set of Salter mechanical scales which are flimsy and the bowl has broke after just about a year. As we didn’t expect anything to go wrong, we never kept the receipt. Item is in original packa... See more

Company replied

Rated 3 out of 5 stars

Salter Marblestone Saucepan. I love the look and ease of washing of these saucepans, however! Induction hobs compatible? Took nearly 15 minutes to bring a pan of water to the boil. I’ve... See more

Company replied

Rated 1 out of 5 stars

Packaging terrible. Original box in a bigger box with extra cup nothing to stop it from being banged about. Product dangerous, lid didn't fit on top well so when it was filtering it leaked, because of... See more

Company replied

Rated 1 out of 5 stars

I paid £55 for a set of bathroom scales. They were sold as ‘eco’ as the stand was bamboo. After 16 months stopped working completely. They were advertised as having a 15 year guarantee included bu... See more

Company replied

Rated 1 out of 5 stars

Salter grey wood Salt & Pepper Mill set, the pepper mill has never worked properly and the set was not used for several months. Less than 6 months use and now both the Salt and Pepper mill have st... See more

Company replied

Rated 1 out of 5 stars

Bought a sandwich maker for wife a Christmas via Amazon. Lid didn't close properly so burned my hand. The plastic closing catch broke. Yes it was cheap (we gave ourselves a £20 limit)... See more

Company replied

Rated 1 out of 5 stars

Scales broke after one day with an obvious fault on the display. They were a present so I don't have the receipt. The retailer won't exchange without this, and Salter refused their consumer obligati... See more

Company replied

Rated 3 out of 5 stars

Bought a blender with attachments one of which was faulty. A replacement was sent out but discovered the other attachment was also faulty so entire product was sent back. Bought a replacement in a dif... See more

Company replied

Rated 1 out of 5 stars

This is a badly designed product. The mechanism for running it depends on a very tight lid being screwed away from a very stiff small catch between the lid and the base. Easy for people with quite l... See more

Company replied

Rated 5 out of 5 stars

I found my weighing scales shattered on the bathroom floor. There was no apparent reason why this should have happened, but Salter replaced them without question once I provided evidence and proof o... See more

Rated 1 out of 5 stars

They advertise a "lifetime" guarantee but do not honour it. Their products are poorly made and cannot withstand normal cooking temperatures. The product scratches after only a few weeks of use.... See more

Company replied

Rated 3 out of 5 stars

The purchase process and delivery were fine. However, There were no images of the so called floating hinge anywhere that I could find...... Following inspection on arrival, this feature proved... See more

Company replied


Company details

  1. #179 of 236 best companies in Homewares Shop
  2. #64 of 95 best companies in Kitchenware Shop
  3. #103 of 139 best companies in Kitchen supply shop

About Salter

Written by the company

Salter

Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.

See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com

Get in touch

Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.

Salter

Written by the company

The oldest British housewares brand
Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.

Our Shipping & Guarantee Policies

Free shipping & 12 months guarantee

We provide free delivery to our customers on all orders over £15, we also offer a standard 12 month guarantee on all purchases with 15 years guarantee on scales subject to terms and conditions.

Contact info

  • Victoria Street, OL9 0DD, Oldham, United Kingdom

  • salter.com

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great price, lovely design.

Lovely retro design hand mixer in cream. Really nice weight to use. Looks great in my kitchen. Came with free cake tin too. Very pleased. Great price and delivered very quickly.

29 January 2026
Rated 5 out of 5 stars

Excellent product!

I am very impressed with Salter product - Retro Kettle in Blue, and service!
The kettle is fantastic, lovely shape and colour, feels quite sturdy, boils water quickly, steel body. The only minor imperfection is that water indicator is plastic, but hopefully it won’t affect future performance. Since it has 3 years warranty, I expect it to last.
Service was great, morning next day delivery! Very pleased!
Anyone considering this kettle, don’t hesitate, it’s really good!

5 February 2026
Rated 5 out of 5 stars

Extremely satisfied customer

From the moment I contacted Salter Customer Services they were completely patient in listening to my problem before taking the task on board and resolving it, without question, to my satisfaction.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

The online ordering process was easy

The online ordering process was easy. I received my Earth 28cm Stir Fry Pan 2 days later. It was packaged well. It’s been great to fry with. I followed the pre use instructions & you hardly need to use any oil. It also washes easy. It looks good. Is not too heavy. Happy with my purchase so far.

4 February 2026
Rated 5 out of 5 stars

Brilliant, my first ever air fryer - the Salter Verticook View.

This is my first ever air fryer. Having researched the various makes, litre sizes, prices and reviews.

I made a decision.

The Salter Verticook View, 9 Litre (2 x 4.5 ltr drawers).

This space saving vertical stacked air fryer, is so much better, than I was expecting. It’s an extremely good size, a well made, quality product, with windows for viewing, plus 2 additional racks to allow 4 layers when cooking. I’d say well suited, for up to 4 people.

The price was £99 direct from Salter, with free UK delivery. Plus if you sign up for their newsletter, you actually get 10% off. Making it an unbeatable deal of £89 delivered straight to your door. Brilliant!

4 February 2026
Rated 5 out of 5 stars

Could not be happier with the prompt…service. (Well Done )

Could not be happier with the prompt service given by Salter.
I had a problem with my air fryer which I had registered
for extended 3 year guarantee.
I emailed them 2 days ago got a return email next day.
They asked a few questions of purchase receipt & general things about use.I got another email saying
New fryer will be sent day after.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to order online

Very easy to order online. Scales were deliver really quickly 2 days. Look amazing and I was given a first order discount too.
Als very easy to register online for extended guarantee.

4 February 2026
Rated 5 out of 5 stars

Items bought as a gift.

Items bought as a gift.
Good online shopping experience included:-
Website user friendly and informative.
Discount for new customer.
Free and speedy delivery.
Good communication via email.

4 February 2026
Rated 3 out of 5 stars

The frying pan is great and was…

The frying pan is great and was delivered really fast however there are 4 small chips to the coating on very top ream. I didn't sent it back as don't think it will affect cooking but suspect it may be subject to rusting in the future

3 February 2026
Salter logo

Reply from Salter

Good Morning,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re happy with the pan itself and the fast delivery.
We’re sorry to learn about the small chips you noticed on the rim, that’s certainly not the condition we want any item to arrive in. We’ve reached out to you directly to help resolve this and make sure you’re fully looked after.
Thank you again for bringing it to our attention, and please don’t hesitate to get in touch if there’s anything more we can do to help.
Kind Regards,
Emily

Rated 5 out of 5 stars

Arrived prompt

Arrived prompt. Delivery fine. Courier polite and friendly. Item was well packaged. Yet to cook with it but can't forsee any problems. I was looking for a relatively compact 3.5L slow cooker (high rather than elongated) and with a ceramic bowl rather than metal and this fits the bill perfectly. And the chalkboard is a nice wee extra bonus. Thank you Salter!

2 February 2026

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