Sassy Saints Reviews 5,695

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the ease of use and the stunning results achieved with the products. People highlight that application is straightforward, especially with the help of tutorials. Many find them to be a great alternative to traditional gel polish, which can damage nails. Customers also appreciate the variety of colors available. Consumers report that the wraps last about a week, which is still a great alternative considering the damage that gel can cause. Several reviewers mention that the product has made their nails healthier. However, some users have experienced issues with the product lifting or peeling shortly after application. Also, some consumers find the website clunky and not intuitive.

Based on these reviews

Rated 4 out of 5 stars

Easy to navigate website. I emailed customer service and they were quick to respond and were extremely helpful with links on how to use as well as ingredients base of the products. Amazing upsell, the... See more

Rated 2 out of 5 stars

Dreadful product - the male look good in the packet but the are quite thick so seem to catch in your hair / clothes etc… I followed all the instructions and they still peeled within a couple of days -... See more

Company replied

Rated 5 out of 5 stars

An excellent alternative to semi-permanent nail polish, which damages your nails. It's easy to apply (and remove), and the results are stunning. It lasts a week for me and leaves my nails looking cle... See more

Rated 4 out of 5 stars

I was a little confused by all the pointy nails shown for each product, even though the strips don't look pointy, so at first, I almost didn't look twice. Also, I'm hopeful these are truly healthie... See more

Rated 3 out of 5 stars

I don’t know about the product quality yet, as I only just ordered. This review is about the website experience, as I was prompted. The website is slow to load, and too busy. The checkout is confusing... See more

Company replied

Rated 5 out of 5 stars

Fantastic product. I was a little apprehensive about trying the gel wraps as previously as I found the powder quite difficult to use. This was totally different experience. Gorgeous colours, easy to a... See more

Rated 4 out of 5 stars

I enjoyed your website but have kept one star off because I had some difficulty in finding what I needed for successful use of my gel nails (primer and cuticle oil). There should be a prompt that the... See more

Rated 2 out of 5 stars

Products look great, good images, great branding, etc. Website needs an upgrade. Products were highly recommended, and I'm impressed with the branding, so I went ahead with my purchase, but I consider... See more

Company replied

Rated 4 out of 5 stars

Because they come from overseas allow 2 weeks for delivery. Prepare your nails properly and they will last over 2 weeks. But from experience when removing them take your time and use lots of cuticle o... See more

Rated 1 out of 5 stars

Arrived in a timely manner which would have been great - if they worked. Honestly so disappointed in these, they’re not cheap and I feel robbed. I prepped my nails exactly as instructed, applied c... See more

Company replied

Rated 5 out of 5 stars

I love how the wraps fit, I'm a recurring customer. I've just restocked on 8 more colours. They only last about a week on me (mom of toddler with her hands always washing something) but considering th... See more

Rated 5 out of 5 stars

Always a pleasure to browse the site, the selection of product photos makes selecting colours very easy and customer service is a definite priority for this company!The gel nail wraps are an amazing p... See more

Rated 5 out of 5 stars

Great product and more importantly, fantastic customer service!! The nail gels are amazing and lasted way longer than expected on my 1st try! Already purchased 4 more sets!! The response on email was... See more

Rated 5 out of 5 stars

So far the order process has been great - able to choose the colours easily and select the different offers available. I am concerned about the fit of the nails as I have narrow nails - lets wait and... See more

Rated 5 out of 5 stars

I have always bitten my nails, even with fake nails on because the weight bothered my fingers but these are perfect. Lasted two weeks- surviving kids and working in medical, without chipping. Takes on... See more

Rated 5 out of 5 stars

I was referred by a friend and very nervous as I have severe allergies to certain nail products. My friend let me try her kit first and I've never gone back! I've been faithful to Sassy Saints ever si... See more

Rated 2 out of 5 stars

Applying the wraps was straightforward thanks to the tutorials, and they look great in place, just like real gel manicures! However, I’m three days in and they’re already lifting and chipping so not l... See more

Company replied

Rated 5 out of 5 stars

Sassy Saints has honestly been a wonderful alternative to traditional nail salons for me. If you have weak or damaged nails that simply cannot handle the harsh treatments often done at salons, but you... See more

Rated 5 out of 5 stars

I moved over to using Sassy Saints gel wraps a few months ago after using another brand. They are so easy to apply, practice makes perfect. I usually get a full three weeks wear which is fantastic. De... See more

Rated 4 out of 5 stars

so far good, first application took about 15 minutes, it lasted a full week - I keep my nails short so its a bit harder to get a good edge - I think they could have lasted longer if the edges didn't g... See more

Rated 5 out of 5 stars

I thought it would be difficult but it was so one enough if you just follow the tutorial on the website. You can even answer a quiz to get a personalized tutorial. It took me a while to do the first s... See more

Rated 5 out of 5 stars

Absolutely amazing product! I defy anyone to be unable to achieve a professional salon finish. Just read the instructions fully & take your time. Having been doing my own nails for years by using the... See more

Rated 5 out of 5 stars

I have found using these stick on gel paints (sorry i have forgotten the correct term) so easy to do. They are perfect for me, as I was looking for a professional finish that was easier to remove than... See more

Rated 4 out of 5 stars

I’ve only been wearing the set i was gifted for about 3 days but I’ve loved them so far. I wanted to buy more on sale because they’re too expensive at low volume. I was thankful for the sale opportuni... See more

Rated 5 out of 5 stars

World-class customer service! Every question I had was answered quickly and with useful information. They even followed up on my order to confirm my address since it got flagged in their system and t... See more

Rated 4 out of 5 stars

When checking out the offer stated that if you spend $100 you got free something…couldn’t find what it was so did not do. Also, it appears that each time you add something you are only $2+ away from... See more

Rated 5 out of 5 stars

I’m very satisfied and honestly surprised by how long these gel nail wraps last. They look beautiful even on short nails. It takes a bit of practice at first, but application becomes easy quickly. No... See more

Rated 5 out of 5 stars

Ordered before Christmas and to be honest, held off using as I thought they wouldn't stand the dishwashing and cleaning of Christmas prep .Decided to try in the New Year and didn't expect much. Oh my... See more

Rated 5 out of 5 stars

I love this product. I am a stay at home mom of 2 toddler boys and I love that I can apply these myself at home. I had been going to a salon for years for gel manicures. Besides the pricey maintenance... See more

Rated 5 out of 5 stars

Top notch customer care! Both times I reached out via email, I received a rapid response by a kind and helpful person. Placed an additional order for my nieces just because I appreciate companies like... See more

Rated 5 out of 5 stars

I'm astonished that Sassy Saints' rating is only 4 stars - they're brilliant!! There's definitely a learning curve to getting really gorgeous results, but I love practicing, and trying out new... See more

Rated 5 out of 5 stars

I am not great at doing my nails and have bumps in my thumb nails due to trapping my thumbs when I was younger, however I brought some on holiday and managed perfectly fine applying them, take your ti... See more

Rated 5 out of 5 stars

Problem with first order, sorted immediately and quickly. Absolutely love the product... Highly recommend watching the application videos as great tips to make the nails last longer. Completely chang... See more

Rated 2 out of 5 stars

The gel wraps have a beautiful finish and are easy enough to apply. How were within a day or two, they began to lift and chip. I've tried two different packs and had the same issue with both. Perfect... See more

Company replied


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Average product, needs a lot more work from the brand

product packaging- 8/10
Product quality- 7/10
User friendly - 5/10
Shaping the gels to fit the nails - 2/10
Lasted for 10 days - 15 days.
Nail health - 9/10

Might not be the right fit for me, as i need them to fit well and look flawless.
I tried the french kiss color.
The french tip shape is not fitting well, as its too wide and not shaped well.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

The wraps are awesome

The wraps are awesome! I am getting better at applying them each time. They don’t damage my nails and are so much cheaper than going to the salon. I look forward to more colours.

12 February 2026
Unprompted review
Rated 4 out of 5 stars

Website was easy to navigate

Website was easy to navigate, almost too easy. I don’t normally do subscriptions and was nervous after I confirmed payment that this was the beginning of a subscription. Will see when the product arrives if it’s something I want to commit to.

11 February 2026
Unprompted review
Rated 3 out of 5 stars

I liked the nail options but no black hand models

I liked the nail options but none of the hand models were black. I wanted to know how the colours would compliment my skin colour but every hand model were fair skinned. I did order and I'm hoping it will look ok, but that was something that made me doubt my picks. I do wanna support a woman owned business I just hope they think about this for a better experience

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy!!

It’s a scam, stay away from this company. I was subscribed without my explicit consent, and the cancellation process is made deliberately difficult. I contacted them within minutes of receiving the order confirmation to cancel, yet the order was shipped anyway.
The « full refund » process is complicated and doesn’t include the shipping cost. Still waiting to see if I will get my money back.
The nails are ok but don’t last long. Avoid at all cost.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

I was signed up to a subscription after…

I was signed up to a subscription after a one-off purchase without realising and when I asked them how and why, they responded with all the reasons a subscription was good for me which was obviously a pre-composed response. I thought my account had been hacked initially! I’m waiting to see if they’ll give me a refund but I won’t hold my breath.

9 February 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Hi there! We're so sorry for the shock! We definitely don't want you feeling like your account was compromised. It sounds like there was a mix-up with the checkout selection and we want to get this sorted for you! If you haven't already, please drop us a quick note at [email protected] so our team can look into it for you immediately.

Rated 5 out of 5 stars

Great company and product!

The product is lovely (I bought nails but I would try other products), but their customer service is A+! Very responsive and helpful! I recommend this company!

10 February 2026
Unprompted review
Rated 3 out of 5 stars

Lovely but lift quickly

I love them, but they do lift and peel after a couple of days. I also had an allergic reaction to one colour but not another, bit weird & wonder if some colours have stronger chemicals than others. I don’t seem to react to paler ones.

10 February 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Hey there! Thanks so much for sharing your experience with us. We're glad you're loving the look, but so sorry to hear about the lifting and that unexpected reaction! We definitely want to help you get that long-lasting, irritation-free mani! Please drop us a message at [email protected] so our team can troubleshoot your routine and look into those specific shades for you.

Rated 3 out of 5 stars

Overly complicated website experience

I don’t know about the product quality yet, as I only just ordered. This review is about the website experience, as I was prompted. The website is slow to load, and too busy. The checkout is confusing and not phone friendly, you have to scroll through items to see what’s in your cart, which isn’t immediately obvious. It also loads incorrectly sometimes. The large checkout+ button is unnecessary and predatory, just add delivery protection as an option in the checkout. All in all, this brand’s website should do less, be more straightforward and people will have a better experience.

10 February 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Hi there! Thanks for the honest feedback.

We're really sorry to hear the website experience felt like a bit of a workout, that’s definitely not the experience we're going for! We're constantly looking to improve and make things more straightforward, so your points about the cart visibility and delivery protection are super helpful for our team to look into.

We can’t wait for you to actually try your products, though! If you have any more trouble or just want to chat about your order, drop us a line at [email protected].

Rated 2 out of 5 stars

Dreadful product

Dreadful product - the male look good in the packet but the are quite thick so seem to catch in your hair / clothes etc… I followed all the instructions and they still peeled within a couple of days - infact some started to lift after 24hrs. I had used a different brand before trying these and they were much superior and DID stay in the two weeks and would have lasted longer if odd ones hadn’t started to lift - will be going back to those and not using sassy nail ever again! Waste of money

5 February 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

I'm so sorry to hear our gel wraps didn't live up to the hype for you! It sounds like the fit and longevity were totally off, which definitely isn't the Sassy experience we want for you.

Since you noticed lifting so quickly, we'd love to help troubleshoot or look into this further. Please drop us a line at [email protected] so we can make this right!

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate, pop up for color selection was seamless, suggested add on purchases was perfect and relevant.

8 February 2026
Unprompted review
Rated 4 out of 5 stars

Easy to navigate website

Easy to navigate website. I emailed customer service and they were quick to respond and were extremely helpful with links on how to use as well as ingredients base of the products. Amazing upsell, they went over and beyond my query. Shows the team believes in product. Made my first purchase- hope it goes well as I am allergic to any other form of traditional gel.

8 February 2026
Unprompted review
Rated 3 out of 5 stars

Only webshop evaluation

I was putting all colors in the basket, but it would not load. After 3-4 times try, finally got to go and see my basket. Took me a day or Two and all of my products was in, Eventhough i Only wanted to buy One pack of buy 3 Get 3. i am very excited to try out the products! This is Only a webshop rating, and I Will be back with rating the products honestly. If this works !!! Omg 🤞🏽🩷🙏🏽

8 February 2026
Unprompted review
Sassy Saints logo

Reply from Sassy Saints

Hey there! Thanks so much for bearing with our site, we’re so sorry about that basket glitch, but we’re glad you finally conquered it! We can't wait for you to try your haul. If you need any help with your order, just shout at [email protected]. Fingers crossed you love the results! ✨🤞🏽

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