An overall good experience. I bought a Resmed Airsense 10 Autoset CPAP machine. It arrived very quickly but unfortunately had an annoying whine from the motor. I reported this and was contacted by Sel... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Excellent customer care. I have had to reach out to them for a machine replacement and they replied within a matter of minutes and sent a replacement machine the next day! The only reason I am giv... See more
Company replied
I found this site by accident and I'm so glad I did too! After checking out the products online, I knew what I was looking for. it was easy to find, very clear and thorough description. extremely... See more
Company replied
Verified
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... See more
Company replied
Bladder scanner did not work. Selfimed offered to replace it or refund. I opted for the refund. Processing the refund was slower than expected at the bank level and Selfimed kept monitoring and commu... See more
Company replied
I bought a defibrator .next day delivery. Didnt come. Used tracking said 1030 / 1230 sat. Waited in sunday as well. Customer service were not helpful. Said oit of our hands? Asked for refund of £9.99... See more
Company replied
just purchased an OxiPro2 Pulse oximeter from SelfiMed UK received it today and very impressed with it and it's accuracy. Service from SelfiMed UK was great and their website is easy to navigate and a... See more
Company replied
Verified
Really great communication Even provided a free upgrade on the observation trolleys we purchased. Trusted seller. We will always continue to use this company as our go to for used Medical equipment.... See more
Company replied
Verified
I bought a used bipap machine from Selfimed. Very responsive and helpful via WhatsApp both before AND after the sale. Item received very promptly and nicely packaged. I had an excellent service al... See more
Company replied
They gave me great advice and even suggested options that fit my budget. It’s rare to find such caring and attentive service these days. I’ll definitely be coming back and highly recommend this pla... See more
Company replied
Again excellent service from these . I’m Honest in saying , I’ve never met a company so helpful & efficient. You rarely come across this type of service. Had to have another brilliant review Kee... See more
Company replied
Having travelled quite a bit this year; I was growing concerned about my current ResMed CPAP machine. Decided to purchase a back-up machine - I found used reasonably priced machine on the SelfiMed UK... See more
Company replied
Amazing reactive customer service. Response time to enquiries and emails were so fast. I made an error in the delivery address and my heart sank, but I contacted them and literally heard back within 3... See more
Company replied
Verified
Hello, my order: 885506278738 is missing the connector between the mask and the device. Charger cable is also missing I am not at all satisfied with the item, I am sorry Je ne suis pas du t... See more
Company replied
I was desperate after I left a crucial medial equipment part back in Australia. The Gentleman from SelfiMed went above and beyond to help me and resolve my issue. I am so grateful!
Company replied
Great service and quick responses via WhatsApp. Something went wrong with the device, but it was quickly remedied with minimum hassle. I will definitely be using selfi med again.
Company replied
Verified
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed. The product was new, exactly as described. All in all excellent service.
Company replied
I am blown away by this company. I have a problem with my equipment , I expected some long issue ( as you can have with some companies). But no , so helpful & replaced my equipment. First time I’... See more
Company replied
Only sent half a machine. It clearly states on the listing for the CPAP machine what is included with EVERY machine. They only sent half the machine without the humidifier or any hose, mask,... See more
Company replied
I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left ha... See more
Company replied
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer... See more
Company replied
Horrendous to contact, tried all 7 options and still can't speak to anyone. Item ordered wasn't delivered. Emailed and no response. Is there anyone there as item not delivered and no explanation.
Company replied
Verified
Service was excellent, got Back to me on a Sunday, helping find what i needed, and was ready for collection with 18 hours.. The product - CPAP machine is brilliant, changed y life around, i can sle... See more
Company replied
Verified
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 min... See more
Company replied
Verified
The product supplied was as described and more importantly met our needs. The company delivered the goods on dates as stated and quickly even though it was the Xmas period.
Company replied
Verified
I'm so used to this cpap for travel. My 1st was a Devillbliss intelligent APAP. My 2nd was a cube for maintenance. Both turned off by itself so I junked it. I was unaware that this cpa... See more
Company replied
Whatever your problem may be this company sort your problem out straight away person I spoke to was very good and I give him a 10+ thank you very much indeed
Company replied
Excellent Service and Reliable Medical Supplies! I’ve had a great experience with SelfiMed UK. Their range of medical supplies is extensive and high quality, with everything clearly labeled and easy... See more
Company replied
Verified
Great delivery, easy to order, competitive price, great quality, well packaged and delivered. Thing that 100% told me this was the right company was the easevto contact their customer services via con... See more
Company replied
They totally ripped me off! I was hoping to save money, but instead I wasted my money. I bought an Airesense 10 machine, but after about 5 minutes of use, it sounds like a truck. It makes an incredibl... See more
Company replied
Verified
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
Company replied
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
Company replied
Verified
Excellent level of product details on web page, including many links to user documentation. Up front information about quality and 'mileage' on refurbushed machine
Company replied
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medica... See more
Company replied
Verified
Got a damaged Resmed Airsense 10 CPAP machine (whistling noise = damaged motor), once I sent the video of the machine making this annoying noise they offered to send me another machine with no cost, I... See more
Company replied
Fantastic service and great company. I have bought a few equipment items over the years. Great company.
Company replied
I had a lovely experience with this company my order came on time and it was amazing customer service.
Company replied
Verified
Thank you for providing wonderful products and thank you for the fast delivery. You are the best!
Company replied
Verified
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
Company replied
Verified
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
Company replied
Company details
- #41 of 49 best companies in Medical Equipment Supplier
- #28 of 28 best companies in Hospital equipment and supplies store
- #1 of 2 best companies in Nursing home
Written by the company
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Contact info
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, United Kingdom
- +443301332808
- [email protected]
- selfimed.com
4.3
Excellent
181 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would highly recommend this company as…
Would highly recommend this company as they are friendly, professional and compassionate 🙏 the refund process was self explanatory and straight forward and the staff are very welcoming, always putting the needs of the customers first 😊 I will be recommending them to anyone in need of support _ they are amazing and deserve more than 5 stars ⭐
9 February 2026
Unprompted review
Nightmare.customer service
I bought a defibrator .next day delivery. Didnt come. Used tracking said 1030 / 1230 sat. Waited in sunday as well. Customer service were not helpful. Said oit of our hands? Asked for refund of £9.99 for not fulfilling next day delivery. Said no.then 4 days from ordered said. Next day delivery is only in uk. Mainland.we need to adjust our website. To make this clear. Nightmate. Customer service cheeky.they have replied and still wont take responsibility. If you are advertising next day delivery and i pay for next day delivery i expect it next day. A sick little girl got out of hospital and needed this as i explained to you. Unbelivable
8 February 2026
Unprompted review
Reply from SelfiMed UK
Dear John,
We must clarify the situation, as responsibility continues to be attributed to us incorrectly.
Your order was placed on Thursday and dispatched the same day. Royal Mail accepted the parcel on time and tracking confirms this. Once handed to the courier, delivery timing is outside our control.
Next Day Delivery applies to the next working day. Royal Mail does not guarantee next day delivery to Northern Ireland in the same way as UK mainland addresses, and Sunday delivery is not included in this service. These are courier limitations, not a failure to dispatch or customer service.
We apologised for the inconvenience despite having fulfilled our obligations. As the service was used correctly and the delay occurred with the courier, a refund of the delivery fee is not applicable.
Your item is due for delivery on Monday, the next available working day.
We regret that this situation has caused distress, but it is not accurate to describe this as poor customer service or a badly run business when the order was processed, dispatched, tracked, and communicated correctly.
Kind regards
SelfiMed UK Customer Service
Amazing customer service and quick…
Amazing customer service and quick delivery
3 February 2026
Unprompted review
Reply from SelfiMed UK
Thank you for your kind review.
We are delighted to hear that you were pleased with our customer service and the speed of delivery. Your feedback is greatly appreciated and encourages our team to keep delivering a high standard of service.
Kind regards
The SelfiMed UK Customer Service Team
Verified
Reply from SelfiMed UK
Thank you for your review.
We are glad to hear that everything went as planned and that your experience met your expectations. We appreciate you taking the time to share your feedback.
Kind regards
The SelfiMed UK Customer Service Team
Verified
Reply from SelfiMed UK
Thank you for your review.
We are pleased to hear that you were satisfied with our service. Your feedback is appreciated and helps us continue to provide a reliable experience for our customers.
Kind regards
The SelfiMed UK Customer Service Team
Verified
quick despatch & great service
Order was despatched quickly and delivery was smooth. Customer service was excellent! Will definitely be using them again in future.
19 January 2026
Reply from SelfiMed UK
Thank you for your excellent feedback.
We are delighted to hear that your order was despatched quickly, delivery went smoothly, and that you were happy with the service you received. Your comments are very much appreciated and motivate our team to maintain high standards.
We look forward to supporting you again in the future.
Kind regards
The SelfiMed UK Customer Service Team
Verified
Reply from SelfiMed UK
Thank you for your kind review.
We are pleased to hear that you are happy with the machine and accessories. Your feedback is greatly appreciated and helps other customers shop with confidence.
Kind regards
The SelfiMed UK Customer Service Team
Verified
Incollect product delivery of CPAP Machine
We contract delivery of CPAP Machine Resmed S9, but actual delivery is just water chamber only,
14 January 2026
Reply from SelfiMed UK
Dear Mr Soejima,
Thank you for your feedback.
We must respectfully but clearly correct the statement made in this review.
You did NOT purchase a ResMed S9 CPAP machine. The product you personally selected, paid for, and confirmed at checkout was a ResMed S9 H5i Heated CPAP Humidifier without Water Chamber, SKU: REC1159NN01. This item is an accessory only and not a complete CPAP device.
For full transparency, the exact product you ordered can be viewed here, including its full title, description, images, and pricing:
https://selfimed.com/products/resmed-s9-h5i-heated-cpap-humidifier
The item delivered fully matches the product ordered. There was no delivery error or incorrect shipment. Unfortunately, this appears to be a misunderstanding at the time of purchase rather than a fulfilment issue.
Publicly stating that an incorrect product was delivered is therefore factually inaccurate and unfairly places responsibility on our business. As a medical equipment supplier, such statements cause direct reputational harm.
We kindly ask that you amend or remove your review to accurately reflect that an accessory was ordered in error, rather than an incorrect delivery having occurred.
We remain available to assist should you wish to purchase the correct CPAP machine in the future.
Kind regards,
SelfiMed UK Customer Support
Reply from SelfiMed UK
Dear Nathan,
Thank you very much for your kind words and for taking the time to leave us a review. We are pleased to hear about your positive experience and truly appreciate your support.
If we can be of any assistance in the future, please do not hesitate to contact us.
Kind regards,
SelfiMed UK Customer Support
Fast delivery
Fast delivery. Item as expected. Good communication. I am very happy
24 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Rajib,
Thank you for taking the time to share your feedback. We are pleased to hear that your order arrived quickly, the item met your expectations, and that our communication was helpful.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
Reply from SelfiMed UK
Dear Peter,
Thank you for your feedback.
We note your review and would like to clarify that your return request was accepted and your refund was processed promptly and in full, in line with our returns policy.
If there were any remaining concerns or aspects of your experience that you felt were unresolved, we would have welcomed the opportunity to assist you directly. Our customer service team is always available to help resolve issues quickly and fairly, and contacting us first often allows concerns to be addressed without delay.
We remain available should you wish to discuss any aspect of your order further.
Kind regards,
SelfiMed UK Customer Support
Verified
Great product and fast service...
12 January 2026
Reply from SelfiMed UK
Dear Bosko,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with both the product and the speed of our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
Reply from SelfiMed UK
Dear Hayley,
Thank you very much for your kind feedback. We are delighted to hear that you found our staff helpful and appreciated the range of medical equipment we offer.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
15 January 2026
Unprompted review
Reply from SelfiMed UK
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
Verified
I wa satisfied with what I saw.
19 January 2026
Reply from SelfiMed UK
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
Reply from SelfiMed UK
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
Reply from SelfiMed UK
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
14 January 2026
Reply from SelfiMed UK
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Verified
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
12 January 2026
Reply from SelfiMed UK
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
Verified
Excellent service
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed.
The product was new, exactly as described. All in all excellent service.
7 January 2026
Reply from SelfiMed UK
Thank you very much for your excellent feedback. We are pleased to hear that you found the ordering process easy, the delivery quick and secure, and the product exactly as described. We appreciate your trust in SelfiMed UK and look forward to supporting you again.
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