SIXT España Reviews 2,022

Nicholas at SIXT Alicante did an excellent job. He was very friendly, fast, and professional. The pickup process was smooth and efficient.

The car was impeccable, perfectly clean and in excellent condition. Since we were traveling with two bike bags, he took the time to offer different vehicle options so we could choose the one that best suited our needs. That flexibility and attention made a real difference.

Very positive experience, highly recommended.

Rented a car for one week from the Lanazorite airport, lasted 2 days before it lost power whilst on the motorway. Spent 30 mins on hold with sixt before being cut off and I had to call back. Got through a second time, managed to speak to Sixt customer service after arranging for breakdown recovery. Sixt solution, take it back to the airport for a new car. When I explained that I was not willing to drive a car that is losing power, take a taxi for 45 mins to collect a replacement . My answer F-you give me a refund. Sixt , we will give you a refund for the days that it wasn't broken down. Your customer service is appalling. I STILL HAVEN'T RECEIVED MY REFUND! Leaving to the credit card company.

Once again, the SIXT team has helped me find convenient terms and the right car for my needs. Thanks to their first-class service, I continue to use SIXT on a regular basis.

Great service, very helpful.

This review concerns Sixt as a company, not just a single branch.

I had an absolutely awful and deeply alarming experience with Sixt, where a confirmed and prepaid rental was cancelled at the counter without any explanation.

My reservation was fully confirmed and prepaid (€769.96). All required documents were uploaded in advance via the Sixt app and clearly marked as “verified.” I arrived at the branch with all original documents physically present.

Despite this, I was refused the vehicle on the spot, and the reservation was unilaterally cancelled. The only explanation provided was a generic reference to “security and validation standards.”
No specific reason was given.
Branch staff explicitly stated that they were not allowed to explain the decision, could not identify any issue with the documents, and had no authority to offer a solution.

What makes this completely unacceptable:
• the same documents are regularly accepted by other major rental companies across Spain and the EU
• Sixt’s own system had already approved and verified them in advance
• no concrete discrepancy, error, or missing requirement was identified at the counter

The refusal happened on the day a 19-day international road trip was supposed to begin. By that point, I had already incurred approximately €7,000 in hotel bookings alone, not including flights and other expenses (I flew to Barcelona from South Korea specifically for this trip). All of this was put at risk due to a last-minute refusal with zero transparency and no opportunity to resolve anything.

When a customer with a confirmed booking, full prepayment, verified documents, and originals in hand is denied service — and the company refuses to state the actual reason — it inevitably raises serious concerns about what criteria are truly being applied. It is difficult not to question whether decisions are influenced not by objective compliance issues, but by information visible in the documents themselves, such as nationality or the country of issuance.

No alternatives were offered. No corrective steps were suggested. No additional documentation was requested. Just a flat refusal, with no accountability for the consequences imposed on the customer.

This experience reflects a systemic, company-wide issue: a process where reservations can be approved, paid for, and marked as verified — and still be cancelled without explanation at the counter, leaving the customer treated as disposable.

If you value transparency, predictability, and equal treatment, be aware that with Sixt, even a fully paid and “approved” rental does not guarantee service — and you may never be told why.

UPDATE:

As suggested in the company’s reply, I contacted service sixt.es and provided all the requested details.

The response I received stated that the company is unable to disclose the specific reason for the cancellation due to “internal security procedures.”

In other words, even after a formal written inquiry, no transparent explanation has been provided.

A confirmed and approved reservation was cancelled without a clear justification, and to this day no specific legal or contractual basis for that decision has been communicated.

This level of opacity from an international company raises serious concerns regarding transparency and accountability.

Update2:

The explanation has now changed again.

At the branch, I was told the issue was related to my documents. The branch manager explicitly confirmed this. I was informed that the vehicle was ready, and the keys were even brought out before I was refused.

Later, I was told it was due to “internal security procedures.”

Now, I am being told that no vehicles were available at the time of booking.

Apparently, the reason depends on the platform where you ask the question.

Still waiting for one consistent version.

I gave this rating due to the impeccable service, the highly personalized attention, and the genuine kindness of the staff. Everything was handled efficiently and with great care, making the overall experience excellent.

I had a very positive experience with SIXT, thanks especially to Estefania. She was professional, efficient, and genuinely helpful throughout the process. Everything was clearly explained, and she handled the rental with great attention to detail and customer care. It made the whole experience smooth and stress-free. Excellent service—thank you.

It was the best rental car experience ! Maria was the best - she helped me a lot ! I wish every car rental place would be like this one !

I recently rented a car from this Almeria location and I cannot say enough good things about the experience. The ladies who assisted me were absolutely outstanding from start to finish.
What truly set them apart was their willingness to go the extra mile to accommodate my specific requests. They didn't just say "yes" – they genuinely made the impossible happen with a smile on their faces. Their professionalism, warmth, and problem-solving attitude turned what could have been a stressful situation into a seamless and pleasant experience.
It's rare to encounter staff who are so dedicated to ensuring customer satisfaction. They took the time to understand my needs and worked tirelessly to find solutions. This level of customer service is increasingly hard to find, and it made all the difference to my trip.
I would highly recommend this location to anyone renting a car in Almeria. The quality of service I received here has earned my loyalty, and I won't hesitate to return on my next visit. Thank you again to the wonderful team for making my experience so memorable!

Very fast pick up time and service

I don’t leave negative / 1 star reviews lightly, as can be seen by the many 5-star positive reviews I have left for a variety of businesses (89) over several years on my google rating history.
However, after my experience at Sixt at Barcelona Sants railway station I feel it’s important to warn other unsuspecting customers of what happened to me.
I flew into Barcelona for a week in late January with family and was driving to and from Andorra to go skiing. We ski regularly, and did the same trip last year. Thus, I knew to arrange a hire car with winter tyres and snow chains. I contacted Sixt via an online chat 8 days before our trip and arranged to hire a mid-sized SUV for our party (me as driver, my elderly parents and my son aged 11). I purposely arranged it over the online chat to ensure that snow chains and winter tyres were available, picking a car that would be suitable for us on our trip.
We were aware on arriving in Barcelona from the weather forecast that the snow was bad in Andorra.
When arriving at Sixt, I approached Lina who came across as friendly and helpful. We discussed the booking and she asked where we were driving to, I replied Andorra. She looked at our party and said the snow is heavy at present, you need a different car, specifically a 4 wheel drive vehicle. She went onto add that there weren’t winter tyres on any cars and described them as being illegal in Spain! After looking on the system and talking with her two male colleagues, she explained that an Audi Q8 was the only available 4WD car and strongly advised we should take this instead. Whilst it didn’t have snow chains (not many cars did)! She explained we could buy these as we got close to the Pyrenees. Lina said the upgrade fee for the car was E180 which she could reduce to E120. I’d hired a car for E308.55 and on discussion with my parents we agreed an extra E120 was acceptable. Lina also explained there would be a further (returnable) deposit for the car, of E750, as it was a more expensive model. By this point were anxious to get on with our onward journey, I quickly signed the paperwork and paid, with Lina explaining I would get the updated documents on email later that afternoon.
Upon arriving in Androra and checking the documents, I was utterly shocked and horrified to find the cost of the vehicle we’d hired was E1,132.55(!) ; I thought when paying that this had been the cost including the refundable deposit of E750. I’d been completely duped and taken advantage of by Sixt who had not specified that the E120 was a PER DAY upgrade fee and not the entire cost for the 6-day vehicle hire.
To add insult to injury it was described as a ‘choice upgrade’ on the invoice. I had no choice but to upgrade because of the lack of winter tyres and snow chains, which I’d pre-arranged with Sixt to be provided.
I feel that Sixt took advantage of me and my situation as driver, for my elderly parents and young son.
I suspect that Lina and her colleagues have secured fantastic bonuses for convincing (vulnerable) customers to ‘choice’ upgrade their hire car!
Looking back on this with the benefit of hindsight, why on earth would experienced staff at Sixt expect customers to triple their expected car hire car costs for what was clearly a family break for any reason other than to rip them off.
The experience put a damper on the start of what was meant to be a lovely family break.
I write this as a warning for others, DO NOT HIRE VEHICLES FROM SIXT BARCELONA SANTS. I certainly won’t be using Sixt ever again anywhere.

The car was clean and brand new, staff was kind and patient. Instructions for picking up very clear. Everything perfect, congrats.

Very friendly and professional staff.
Changed to another car when found tyre problem.

Great value for money. While other companies are a bit cheaper, Sixt optimises for convenience and lack of worries. Nothing went bad and they were very accommodating. We did not feel at any point that we were being taken advantage of.

Excellent in every way, quality of location, staff and vehicle.