SmartestEnergy Business Reviews 5,158

The call was answered in a fair time considering it was late morning. The call was answered by Sandra who went through the security questions and then had to put me on hold while she obtained infor... See more

Had contact from their Energy Sales Specialist giving us an opportunity to reduce energy costs. All done via email. Dealt with Mikey who was very quick to respond and got our new contract up and run... See more

Harry from Business Credit Control has been extremely helpful, with regard to the queries raised and his quick resolution of what was quite a complex issue to resolve. He has kept me updated at every... See more

The agent was very helpful going through 5 of our existing contracts and providing clear offers with options for 1, 2 & 3 year options. Also looking at options with zero standing charges which can be... See more

Muppetry at its finest.. 2 new contracts for a landlord stairwell. On the date of transfer smart meter reading taken , and another 14 days later. To make up their sales quota for the month, Smartest... See more

The agent Amar Wilson was really patient with me and did his very best to achieve a brilliant rate, far better than the present supplier. Amar understood me needs and helped me understand the contract... See more

I was enquiring about moving to SmartestEnergy for a second electricity account because my earlier experience with them was outstanding. Getting through to Sandra involved hardly any wait time. She wa... See more

I am very satisfied with Smartest Energy. Getting started was easy, and I appreciate that I can speak to a person on the phone, without having to wait for 20 mins! A few teething problems confusing Co... See more

Tried to close account when property transferred to new tenant. Smartest energy refused to answer emails, or complaints. They kept billing me after date of change, and withdrawing funds by Dir Dr. Cur... See more

Smartest Energy make it straight forward, billing is simple on the online portal where you can also submit meter readings etc. Amar was really helpful when we added our new warehouses to our accoun... See more

We've been with Smartest energy for a little while now, I was reluctant to move away from the 'big name' suppliers if I'm honest. But everything went really well with no complaints at all thanks to... See more

Do not trust this company. Absolutely con artist. Produce fictitious bills to customer. Yesterday there is a shop customer in Cambridge almost took his life due to smartest energy been to the shop an... See more

BEEN WORKING DIRECT WITH SMARTEST ENERGY FOR A WHILE NOW. CUSTOMER SERVICE LINE FOR BROKERAGE IS ALWAYS MORE THAN HELPFUL AND AIM TO HAVE YOUR QUERIES RESOLVED IN THE SMOOTHEST MOST SUFFICIENT WAY. T... See more

I have been so impressed by Smartest Energy's Service Centre. Grant looked after my problem, relating to a refund of a credit in my account. He was courteous, professional and so helpful throughout.... See more

Massimo Rinaldi was very helpful explaned the various options and the advantages and disadvantages of each with NO pushy salesperson talk. Our situation was not simple as we own a property and were... See more

Do not trust this company. Absolutely con artist. Produce fictitious bills to customer. Yesterday there is a shop customer in Cambridge almost took his life due to smartest energy been to the shop and... See more

After a slightly troubled start my experience in the end was ok , mainly because of Frank in customer service who was brilliant sorting out all my issues. If only all SE employees were like him . A... See more

We have moved from SSE after receiving absolutely dismal customer service from them. So relieved that our first encounter with Smartest energy customer service was SO positive. Fabulous advisor who de... See more

If I am honest the start of trying to get through to someone took 4 attempts to answer my call and understand what I was saying.. When I was eventually able to speak to Sipho she was brilliant, knew... See more

Penny was wonderful sorting issue , United like Dustin Lam who simple continues emails and phones zero contact a very rude man but Received no account number so couldn't start the process to be wi... See more

I have been running a business for the last 16 years and in the whole those 16 years it’s literally the first time I come across someone that can really help me with electricity contract. Very easy... See more

I called Smartest Energy today and, unlike other companies, I wasn’t placed on hold….at all !! Wendy was very helpful and sorted out my direct debit for my budget plan. She was very knowledgeable an... See more

Incredibly polite and professional call from Gracie Humpage after I'd looked at the Smartest Energy Web page. She gave me easy to understand quotes and accessed her manager when appropriate. A... See more

Contacted Smartest Energy as my contract was up for renewal for gas and electric. My call was answered quickly by Libo who after a short conversation was able to beat the rates I'd been offered elsewh... See more

Jamie Lee was extremely patient with me. I did not have all the information I needed to provide immediately available, but she very patiently went through the different things required. She had notice... See more

I was served by AMAR, and I couldn’t be happier with the experience. He was extremely professional, friendly, and went above and beyond to help me with everything I needed. It’s rare to meet someon... See more

All my Customer Service dealings at Smartest have been awful - until Mthunzi today. He actually listened, understood my concern and investigated and promised to continue investigating my problem - nam... See more

Excellent service from RIDHAA today when trying to make an unusual change to the meter reading company we use so that we could be paid for selling excess solar power energy to another provider. He de... See more

I've been with Smartest Energy for several years now and highly recommend them. This time I dealt with Kayla for my contract renewal. She was knowledgeable, very thorough, and professional throughout... See more

After receiving an invoice that was incorrect and for an exorbitant amount as well as billed for an incorrect period , our calls to Smartest Energy to rectify this issue have been dealt with the... See more

We have been using Smartest Energy for several years. They are easy to communicate with, the billing is easy and straight forward and are competitively priced. Today we renewed for a further 12 mon... See more

Spoke Ridhaa was absolutely great spark, he sorted out all my electric problems. He was fully volted with ideas and solutions and made me feel fully charged. Looking forward to further electric conver... See more

Contacting was reasonably easy and very soon fine details sorted to log onto new portal Small wait in queue to speak but efficiently dealt with and new readings given Person taking the call was... See more

I had my electricity payments sorted today and was impressed with how smooth everything went. Mthunzi's service was quick, professional, and he really took the stress out of the situation by explain... See more

Very occasionally you come across a customer services rep who you think deserves exceptional praise and one such rep called Lihle works for SmartestEnergy Business. He sorted out a problem for me fo... See more

With this agent, Lihle, I have to say he was very helpful. Much more so than nay other agent except Grant who has woekd tirelessly for me over the past month. If does not however cancel out the very p... See more

I had an ongoing dispute which was finally resolved today by the excellent Kimberly. Kimberly is an absolute star. She dealt with this complaint and resolved it within 10 minutes. She was profession... See more

Spam Call I had a call from an individual who told me he was from Smartest Energy but I became suspicious when they asked me to change my password. I rang Customer Service and spoke to Misa who t... See more

This is in no way a 5 start for Smartest Energy, as they are absolutely shocking. But this, i a 5 star for Mustafa, who has helped me today, more than the 10 other people (inlcuding a manager) wh... See more

I had a fantastic experience with the sales advisor called Amar Wilson at Smartest Energy. He took the time to understand all the issues I faced with my previous supplier and explained everything clea... See more

I was helped by Asa and the service was outstanding from start to finish. He was friendly, professional, and made everything easy to understand. Asa handled my issue quickly and kept me updated thro... See more

The agent I spoke to explained the situation quickly and clearly and explained how it would sort itself out. The experience today warranted 5 stars but was created by a fault in SmartestEnergy Busi... See more