specsavers.ca Reviews 7

Front staff helpful and friendly but optician curt and rushed. Waited half hour after designated appointment time for 10 minute eye test. Told optician I wanted everyday glasses especially for driving, when I went to pick up glasses they were so strong that they made everything a blur. I was told they were only for reading. I said that's not what I wanted but was not offered an alternative. I left with out the glasses, and $189 poorer. Avoid!

The service was incredible. Both Marvelous Marvin and Kazza were so helpful . I ended up getting 3 pairs of sunglasses as the deal was too good to pass up. Great experience 😃

I lost a pair of prescription glasses while on vacation in may of 2024. I went with my original prescription to specsavers. I paid for two pairs of glasses. I just found out that the prescription was not followed and they had used composite lenses. I have been experiencing headaches and blurred vision from these glasses. I have since had my glasses replaced at my regular optician. I do not recommend this company. Not very forthcoming with information.

I can whine about the cost of glasses, but its pretty much the same anywhere. However having to pay for stuff aside, i used specsavers in Richmond B.c and found them far exceed service expectations. The initial visit, they explained how the system in B.C worked and what my costs were. The optometrist appointment, they explained what my problem was and that my eyes had not changed. They went on to explain how to deal with my eyes which were sore and red. I then went to collect my glasses, asked to take a seat and wait. The associate came over with my glasses and attended to me, without asking he looked at them and automatically adjusted the nose buds, asking if they fitted comfortably, rather than just handing them standard and relying on me being polite saying yes they were fine. He then explained how glasses should rest on your head and how the arms should feel. Even though I said they were fine, he new they were to tight and explained how they should feel, i then admitted they were too tight. He adjusted them ensuring they were comfortable. I have been a specsaver in the uk for years and the service is generally good there. However this was on another level.

Good experience all around, very professional and comfortable. I got new glasses and the prescription seems perfect.

After five visits trying to get my vision problems resolved with my new glasses at Tecumseh Mall in Windsor Ontario, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, After five visits trying to get my vision problems resolved with my new glasses, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, I decided to buy new glasses again at another store for $400. Don't come here, terrible service.

Extremely poor service very bad customer service
We have paid to get done lenses at Fairview mall north York Toronto. Promised will be ready in 2 weeks by the employee Rida. Today after 19 days when I visited Parisa a very cruel unprofessional woman said it’s not ready and will take around 4 weeks. When I expressed her our dissatisfaction and never have placed the order if we knew it would take 4 weeks. I’m very disappointed the way she expressed herself without understanding customer situation. These kind of employees are definitely demoting your company name.