Company activity

Updated 3 hours ago

This page gives you a detailed overview of how Spot Pet Insurance has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: August 2022.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

124

Verified

2,652

Invited

0

Redirected

0


Total reviews from the past 12 months

2,776

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Spot Pet Insurance got its reviews in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

Profile merges

How many profile merges happened in the past 12 months

22 May 2024

One profile merged into Spot Pet Insurance because of rebranding.

Spot Pet Insurance's TrustScore became 4.7 after this profile merge (previously ).

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New reviews by star rating

How many new reviews (distributed by star rating) Spot Pet Insurance got each month in the past 12 months

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Mar-MayJun-AugSept-NovDec-Feb

Reply behavior

How Spot Pet Insurance replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 98% of their negative reviews.

Spot Pet Insurance’s flagging activity

How frequently Spot Pet Insurance flagged their reviews in the past 12 months

What's a flagged review?

  • Spot Pet Insurance may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Spot Pet Insurance selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Spot Pet Insurance flagged 1 of their reviews a total of 1 times.
  • 100% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

0

0%

2-star

0

0%

1-star

1

100%

What happened to the 1 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

1

Reviews removed from trustpilot.com

0

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Spot Pet Insurance

1

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

0

Reviewer didn't resolve the breach of Trustpilot's guidelines

0