Spot Pet Insurance Reviews 10,231

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to their pet's health, noting that claims are often approved without unnecessary questioning. Consumers highlight the speed and ease of the claim process, with many reporting quick reimbursements, sometimes within 48 hours of submission. People find the service valuable, emphasizing that the efficiency in processing claims makes it worth the cost. Reviewers also value the clarity and simplicity of the online claim process, mentioning that uploading receipts and notes is straightforward. Customers express satisfaction with the speed of responses and reimbursements, with some specifically mentioning direct deposit as a convenient option. The fast review, approval, and payment of claims are consistently praised, making pet care more accessible and less stressful for pet owners.

Based on these reviews

Rated 5 out of 5 stars

After owning several dogs and never having insurance, we decided that we would get it with our new mini dachshund seeing as we paid $$$ for our last ones ivdd back surgery. Spot is one of the few if n... See more

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Rated 5 out of 5 stars

Spot Pet Insurance genuinely cares for your pets health and wellbeing. My 18 month old mini-schnuazer suddenly passed away about 17 months ago with no warning. Spot reached out to me with an email, ph... See more

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Rated 5 out of 5 stars

Last year I spent quite a bit of time reviewing pet insurance companies. It was no easy feat but am thrilled to have selected Pet Spot for my cat Cali. In mid-January 2026 had to take her to the vet... See more

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Rated 5 out of 5 stars

USA English speaking. Very helpful by phone. Quick response for reimbursements. Easy online forms to fill out. Very satisfied with this company. Wish the insurance premium would not have increased. W... See more

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Rated 5 out of 5 stars

I took my cat for his dental check and had to get three of his teeth removed. Thankfully, I had taken the insurance for him. Post the treatment, I submitted the bills. The insurance company contacted... See more

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Rated 5 out of 5 stars

Affordable pet insurance. Claims are paid quickly and I like that you get to pick the coverage and payments you want. Makes things super easy, especially having more than one dog as they don’t all hav... See more

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Rated 5 out of 5 stars

I'm going through number of tests to find out what is going on with my dog. I appreciate Spot's fast review, approval, and payment of my claims. It's great to find a pet insurance company that suppo... See more

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Rated 5 out of 5 stars

We have been extremely happy with Spot. We’ve never had pet insurance on our animals before. When we got our youngest dog the vet tech encouraged us to look into getting insurance on him. I’m so th... See more

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Rated 5 out of 5 stars

Was such an easy process, I just uploaded all my receipts and vet documents through the app. About a week later my claim was approved and a few days after that I received my check via direct deposit.... See more

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Rated 5 out of 5 stars

After our last cat had to be put to sleep, due to a severe heart condition. We decided, after we got another kitten, to obtain pet insurance for him. We reviewed several companies and chose Spot,... See more

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Rated 5 out of 5 stars

Both my pets are covered by Spot's illness & accident coverage for almost 2 years now. Looking back, I should've insured my 8 yr old CHI mix as a puppy due to any health issue developed before it's bi... See more

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Rated 5 out of 5 stars

This has been great. Processing claims has been efficient and the service is worth the price. Having pets can be expensive and anything that eases the burden and offers peace of mind is money well... See more

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Rated 5 out of 5 stars

Spot Pet Insurance was incredibly easy to use through their app. I had to pay $2,100 in veterinary bills due to complications from my dog giving birth. I submitted everything directly from my phone an... See more

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Rated 5 out of 5 stars

Spot has been amazing. Unfortunately, I have had to use it more than I prefer, but they always reimburse very quickly. With Vet care being so expensive, it has given me piece of mind to know that... See more

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Rated 5 out of 5 stars

My angel boy developed giant cell lymphoma around 1 years old, and unfortunately lost his battle shortly after he was diagnosed. Money was tight around the time he was getting his work up, and Spot wa... See more

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Rated 5 out of 5 stars

I've now insured 4 cats through Spot. When I starting buying insurance for our current two 1-1/2 year old brothers as a precaution when they were still kittens, one of the cats unexpectedly developed... See more

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Rated 4 out of 5 stars

It works as advertised. There are some potential points of annoyance (i.e. “previous balance” won’t be covered even if it’s part of the same procedure/invoice being subitted) so you need to make sur... See more

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Rated 5 out of 5 stars

Spot has solid coverage, good prices and excellent customer service. I've submitted claims for two of our three cats. Spot makes the claim process very easy, they respond quickly and they send reimbur... See more

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Rated 5 out of 5 stars

I have had Spot Pet Insurance since last year. Earlier this year, in March, one of my pets had to have a cancerous tumor removed and very shortly after that underwent emergency surgery to remove an... See more

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Rated 5 out of 5 stars

Medical issues concerning our pets are never easy especially when great expense is involved. It is an emotional time to be weighing the cost of service versus care of your pet. Knowing you have covera... See more

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Rated 1 out of 5 stars

Awful company . They will scrutinise your dogs medical records to attempt to discredit your claim even when the current symptoms have nothing to do with earlier problems with another insurer. They k... See more

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Rated 1 out of 5 stars

ABSOLUTELY SCAM OF A COMPANY! THEY TAKE YOUR MONTHLY PAYMENTS AND DENY EVERY CLAIM!! TERRIBLE CUSTOMER SERVICE, TOO!! DO NOT BUY! GO READ BETTER BUSINESS BUREAU REVIEWS!! BUYER BEWARE!! WORST COMPANY... See more

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Rated 2 out of 5 stars

I’ve had Spot insurance for a year. We adopted an older cat and insured her for 1 year at $182 ($2500 max, $250 deductible, 20% copay). She ended up having some arthritis and we put in a claim. One... See more

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Rated 1 out of 5 stars

Terrible — this is completely useless. You are literally paying for nothing. My advice: build your own savings account for your pet’s vet expenses. They backtrack for at least a month, and after wai... See more

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Rated 5 out of 5 stars

We’ve been a customer for about 8 months. We have had our dog Wilson going for Lymphoma treatments since last July. Spot Insurance has been really great getting our claims and reimbursing us rather q... See more

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Rated 5 out of 5 stars

I switched from lemonade with my other dog got a rescue changed to Spot pet insurance best decision I’ve ever made. They’re awesome when you file your claim it only takes like two days to get reimburs... See more

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Rated 5 out of 5 stars

So glad we signed up for Spot Pet Insurance when we got our new pup in 2023. Doc Holiday required a bone-spur removal from his elbow and Spot Pet Insurance processed the claim within 5 days of submis... See more

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Rated 5 out of 5 stars

My experience so far has been nothing but positive. Claim was approved and paid in a very timely manner. I have had emergencies before I got insurance and that can be a nightmare. I’m at ease knowing... See more

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Rated 1 out of 5 stars

Not worth paying so much for when you don’t fully reimburse for the standard issues that happen multiple times a year or when we provide medical notes that say why our pet needs medication or procedur... See more

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Rated 1 out of 5 stars

I hate that it comes down to this, but you just always read the fine print. They say the claim is processed in 2-3 business days, however what they do not tell you is that it takes 4-6 weeks to revie... See more

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Rated 5 out of 5 stars

I had a great experience with Spot Insurance when I had to take my cat to the vet while she was ill. The claims process was straightforward, communication was clear, and they really came through whe... See more

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Rated 4 out of 5 stars

Spot makes pet insurance easy to understand, and that’s not something I can say about many other companies. I signed up online in minutes, got a multi-pet discount for my two cats, and I like that rou... See more

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Rated 5 out of 5 stars

Very very fast to complete claims, reimbursement was given to me within a week of filing claims. No hassling about anything, was only asked to upload vet records and that’s it. Would recommend ANYONE... See more

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Rated 1 out of 5 stars

When submitting a first claim, Spot keeps insisting on requiring health records for our cat from 1/1/2024 to the present. This cat is a 14 month old rescue with no health history before 10/2025. We su... See more

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Rated 5 out of 5 stars

At my pup's wellness visit, it was determined she may need additional dental work in addition to teeth cleaning. Shortly after that she had an accident and injured her leg. I was able to file both cla... See more

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Rated 5 out of 5 stars

Took me a long time to get my paperwork together, once I got it sent in it didn’t take long at all and I’m so happy that I got money back because I’m on permanent disability, so I really needed it.... See more

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Rated 5 out of 5 stars

When I signed up for SPOT Insurance, I was skeptical about pet insurance. I finally decided to at least try it to avoid any catastrophic emergency coverage at an ER. The basic trips to the Vet are doa... See more

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Rated 5 out of 5 stars

Our dog needed a gum growth and 13 teeth removed. I filed a claim and it was approved in just a few days. It was a very easy process. And when we lost another dog last year and had to cancel her cover... See more

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Rated 5 out of 5 stars

I am so impressed with SPOT's response time, fairness, and the support which is offered on their site. In past years, I have used two other pet insurance companies with little satisfaction. I adopted... See more

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Rated 5 out of 5 stars

Although it seemed like I spent a long time submitting my first two claims, it was worth the time and effort! One phone call and all my questions were answered, great customer service! Within two... See more

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Rated 5 out of 5 stars

What made the experience great is the company’s quick turnaround once a claim is filed. You don’t have to wait long for your money to be returned, which makes the process far less stressful. The claim... See more

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Rated 5 out of 5 stars

This is my first experience submitting a claim for my dog, Teddy. I wasn't sure if Spot will cover most of my dog's medical bill because it was a good amount. Unfortunately, I had to take my dog to... See more

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Company details

  1. Pet Insurance Company
  2. Emergency veterinarian service
  3. Insurance company
  4. Pet Friendly Accommodation
  5. Veterinarian

About Spot Pet Insurance

Written by the company

America's Favorite Puppy Insurance

Click for Price >

Protect your pet and your wallet. Spot Pet Insurance provides plans that include accident & illness, accident only, and preventative care to cover routine checkups. With customizable plans and a multi-pet discount, there’s something to fit every budget.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Pet owner's best friend

Really excellent insurance, which we carry on both dogs. In a perfect world, our dogs would be healthy forever and incur minimal vet bills, but the reality is, illness and injury happens, and bills can be exorbitant. Well worth the monthly charge. The website is easy to navigate, and customer service is quick and responsive.

16 January 2026
Rated 1 out of 5 stars

SPOT SUCKS

#1 their customer service people arent from the US but foreigners from Nigeria who repeat everything back to you that you said and keep repeating over and over the same thing. #2. I submitted a claim that was valid and had a $250 deductible which they didn't apply my pet bill for $275 towards it. These people are scandalous and have no experience at all processing claims. I cancelled this ridiculous insurance and thank God I only paid them $60 in total for monthly payments. I am so tired of stupid people like this who can't do anything right. What happened to the good old customer service days that used to exists? They don't and can't answer any questions and it's always a different person when you call. The same ol crap that goes on and on. I wanted to speak to the adjuster who worked on my claim but NO can't even do that. SPOT INSURANCE SUCKS DONT GET IT.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Refund

We did get a payment on our claim which was great!
Very happy with this news!!!

11 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Hi Brandy, Thank you for sharing your experience! Please reach out to us if you ever have any questions.

Rated 5 out of 5 stars

Company that’s actually a pleasure to do business with…

Spot is a great company to deal with regarding my pets care. No one wants to have to take their pet to the vet for an illness, but when you do it’s comforting to see how effortless and easy filing a claim wuth spot can be. Will remember to tell my friends and neighbors how good it is to deal with this company.

11 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Hi Paul! We're delighted to provide you with the peace of mind that comes from knowing your pet's health is in good hands (and paws). If you ever have any questions or need assistance, we're here to support you. 🐾

Rated 5 out of 5 stars

Efficient

My claim was taken care of in a timely manner. The online questions were easy to answer and submit.

11 February 2026
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Reply from Spot Pet Insurance

We love hearing this, thank you for sharing, Clarissa! Wishing you and your fur family good health.

Rated 5 out of 5 stars

User friend and fast customer service

We have had to use our insurance once so far but Spot made it easy and without any difficulty. They were quick to review and respond to our requests.

4 February 2026
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Reply from Spot Pet Insurance

We love hearing this, thank you for sharing, Dominique! Wishing you and your fur family good health.

Rated 5 out of 5 stars

Best Pet Insurance I have had

I have had half a dozen pet insurance companies. Spot is the first that took the time to review my dogs records and issue reimbursement based on the information given. They were able to discern from what was a pre existing condition and a new problem. Payment is quick and timely. I have Wellness as an add on and it’s nice to get reimbursement for varies vaccinations and services.

10 February 2026
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Reply from Spot Pet Insurance

Hi there, We’re so glad you had a positive experience and got your dog the help that they needed! Wishing you happy wags!❤️🐾

Rated 4 out of 5 stars

I'm so thankful that I purchased pet…

I'm so thankful that I purchased pet insurance! So far, Spot has covered almost half of what I've put up front, for my two cats. It's a great comfort to know I have this assistance going forward when issues may arise. It is also very easy to submit your vet's notes and file for reimbursement.

4 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Hi Elizabeth, Thank you for sharing your experience! Please reach out to us if you ever have any questions.

Rated 5 out of 5 stars

Straightforward

Ease of submitting the claims, very straightforward.

11 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

We love hearing this, thank you for sharing, Jonard! Wishing you and your fur family good health.

Rated 5 out of 5 stars

Timely reimbursement

Spot has processed the reimbursement for Coyote's preventive care in a timely way.

11 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Thank you for your wonderful review, Ying Ma! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated!

Rated 5 out of 5 stars

SPOT has been a good choice!

First time having Pet Insurance.
I reviewed many companies and found SPOT highly rated.
Even though our Vet care doesn't submit claims directly to SPOT, I found the claims are easy to submit online, processed quickly and reimbursements can be deposited quickly & directly into our bank account. ( If you prefer a check, they mail it to you. )
SPOT Insurance was a good choice for us!

23 January 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Hi Linda! We're delighted to provide you with the peace of mind that comes from knowing your pet's health is in good hands (and paws). If you ever have any questions or need assistance, we're here to support you. 🐾

Rated 5 out of 5 stars

Fast and Efficient Claims Process

I'm newer to Spot, but I did have high expectations of service given my experience with another Pet Insurance company. I hadn't had to make a claim, so it was hard to make the comparison until now. I took our dog to urgent care on a Sunday night (nightmare!), filed the claim when we returned home, and the reimbursement posted to our account within the week. Thank you, Spot, for making the claims process so easy following a stressful night with our good, and healthy again, boy!

11 February 2026
Spot Pet Insurance logo

Reply from Spot Pet Insurance

Hi Julie, We’re so glad you had a positive experience and got your pet the help that they needed! Wishing you happy wags!❤️🐾

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