Square UK Reviews 3,504

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the products offered, highlighting that the system is easy to use and well-designed. People find the platform particularly suitable for small businesses, praising its seamless integration and the convenience it brings to managing transactions. The ability to accept various payment methods and the handiness of the card reader are also well-received. Consumers have different opinions about the payment processes, the services and customer service. While some reviewers commend the straightforward setup and prompt transfers, others express concerns about funds being held and accounts being suspended. Some users reported long application times and slow support.

Based on these reviews

Rated 5 out of 5 stars

Ive been with Square for 2 years now and it has been amazing for my salon business and i would highly recommend. Yes the fees are slightly higher than other payment processors but with next day transf... See more

Rated 5 out of 5 stars

From ordering to being ready to take payments took less than 24 hours. Simple easy to follow instructions and my business bank account is linked to Square. I look forward to taking card payments when... See more

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Rated 5 out of 5 stars

Amazing provider! We used to use Stripe as our payment provider, however due to many issues we ran into, we fully migrated to Square and its been very easy to get all setup! API docs are great, easy t... See more

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Rated 5 out of 5 stars

Brilliant company. So simple to set up. Next day settle. Better fees for international cards. I’m do glad to join square. Was getting ripped off with delayed settlement with Worldpay. Take payments a... See more

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Rated 4 out of 5 stars

The key box that square ticks is seamless connectivity between the device and the app. After years of frustration with the paypal reader, square is easy, and the choice of using it a no brainer given... See more

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Rated 5 out of 5 stars

Square provides a great EPOS system that we utilise in our bar for our medium sized music venue. It works well for taking orders quickly, and the card reader can also take orders, which makes tabl... See more

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Rated 4 out of 5 stars

I have now been with square for a year. The best thing about square is the integration between my online and in-person sales. It's so seamless and really works for my flower shop. It has a smart c... See more

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Rated 5 out of 5 stars

For a sole trader this is especially easy, no need for a dedicated business bank account. Setup was a couple of minutes and the card reader arrived the next day. Its all working as expected and th... See more

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Rated 1 out of 5 stars

i had square for my business. after paying this company thousands of dollars. they closed my account saying they dont support the types of transactions i made. but they didnt mind taking their percent... See more

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Rated 5 out of 5 stars

We are a small lawn bowling club with a small turnover annually and taking card payments has been great in reducing the amount of cash we deal with. Square is really easy to use on either their hands... See more

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Rated 5 out of 5 stars

Was able to sign up online very rapidly, download the app, connect to my bank account, all within an hour. Because the iPhone app has "tap to pay" built in to the phone I didn't even need to buy hard... See more

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Rated 5 out of 5 stars

Great service. Little card reader is handy size, cards can be inserted and pin via tablet or phone. Charge lasts for days not hours. Never had a problem connecting either unlike others. Payments ar... See more

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Rated 3 out of 5 stars

Iv been with square since 2014. I suppose that says enough. Sometimes takes too long to send through money to your account but it has improved. Hand held pieces are feeble, using my phone is much bett... See more

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Rated 5 out of 5 stars

Was a very easy process from start to finish to implement a new payment solution. Initially wanted an online payment solution but has allowed me to do card / Apple Pay (POS) payments in person. Very s... See more

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Rated 5 out of 5 stars

Changing to Square was one of the best decisions we’ve made last year. From the start the conversation was extremely straightforward and helpful. The set up process was very smooth and we truly felt w... See more

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Rated 5 out of 5 stars

I want to let potential retailers know what a good experience I have had with Square. No nonsense and professional advice from one of their experienced staff members namely Aoife. I liked the way s... See more

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Rated 5 out of 5 stars

So straight forward to set up and I can now take payment using my iPhone rather than a separate piece of hardware which I would constantly forget to keep with me. My iPhone is always in my pocket so... See more

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Rated 4 out of 5 stars

Had been recommended by a friend as the best way to take donations for the charity I am supporting when raising funds for an event I've entered. Was fairly easy to set up, although probably took me l... See more

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Rated 4 out of 5 stars

It was easy to set up an account with Square. The fees are reasonable and I can set up multiple offerings for online and in person purchase which is really useful. I do however find the dashboard a bi... See more

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Rated 1 out of 5 stars

I've had square accounts for our events company for years without issue. Now received an email saying they are closing our account without any explanation or reason and I cannot appeal. They dont care... See more

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Rated 5 out of 5 stars

Easy to use offering regular updates and payment services and much better than previous one used. I highly recommend Square to the other provider also starts with an S! The mini card reader is great t... See more

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Rated 5 out of 5 stars

Jay was very helpful throughout the process of comparing different options and seeing what was best for us at our location. Friendly and knowledgeable, but without being pushy. Product itself is fully... See more

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Rated 3 out of 5 stars

When Square inc shows up on my bank statement, it's exasperating. I don't give a fig for what operating system is used for the payment. I want to know where I spent the money. Obvious, you would have... See more

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Rated 5 out of 5 stars

I do like this app - and use it regularly. Simple to get started and payments are quick. One improvements: I'd love to be notified when the app needs updating as a few times it hasn't worked for... See more

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Rated 4 out of 5 stars

I have downloaded this product to use at a Xmas craft fair which I haven’t attended yet. I found it very easy to set up and have completed a trial transaction which was extremely easy. I believe you... See more

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Rated 2 out of 5 stars

Just "finished" a chaotic on boarding for 4 locations in Nottingham with Kerry and Luke. Everything started ok, but due to our menu being uploaded via AI and after being promised they would do... See more

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Rated 5 out of 5 stars

I find square to be incredibly useful for my business. The interface is flexible and intuitive, making it seamless to use in a busy environment and easy to teach people. The online da... See more

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Rated 1 out of 5 stars

Really wanted this to work but the card reader just wouldn't pair with my phone, despite it being listed as compatible. Spent hours trying to sort it with instructions, emails & even a real person bu... See more

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Rated 1 out of 5 stars

Nope! Been trying to set this up for two days now. Hours of being sent to log in to my bank account and no further. Repetitive system with no ending, finalising or payment method. Unfortunately there... See more

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Rated 4 out of 5 stars

The setup process wasn't totally intuitive but good enough for us to get on stream inside 48 hours. The payments to us from Squareup happened automatically and were clear in what they contained. As a... See more

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Rated 5 out of 5 stars

We took our time choosing the right platform, and I’m glad we went with Square. Here are the key advantages I’ve noticed: 1. Their support team is incredibly responsive and helpful with any q... See more

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Rated 5 out of 5 stars

This payment system is so easy to set up. Basically download app, pair device and you're up and running. Payments are smooth and withdrawals are automatic according to you preferred schedule. Has ma... See more

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Rated 5 out of 5 stars

Perfect for what we need, we take small payments on an ad-hoc basis, no monthly fees and works first time, every time. Had a hardware issue after 18 months of ownership and was resolved within 24 hour... See more

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Rated 5 out of 5 stars

I have now been using Square for over a year. From taking payments to managing appointments and selling online, it's become my go-to platform for everything. It's easy to use, reliable, and has strea... See more

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Rated 5 out of 5 stars

I use square for my small yoga business and I have loved it! The user interface is simple and easy to add different types of payments. If ever there have been questions (refunds etc) the customer serv... See more

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Rated 1 out of 5 stars

The worst customer service we have ever received. A payment was made using square they have kept the money, once my partner has filled out the questions they’ve said they are keeping a large amount of... See more

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Rated 1 out of 5 stars

I signed up with Square and my first payment went through, but every payment after that was immediately put on hold. Each time, I submitted all the documents they asked for—more than enough to verify... See more

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Rated 1 out of 5 stars

My company have used Square for over a year. Last week we couldn't take a payment from a customer - the error message read 'complete verification.' We had completed verification when we first opened t... See more

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Rated 1 out of 5 stars

ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! The idiots on phone could not even convey their simple points across.. I wonder on what basis they were empolyed!? They couldn't even communicate properly (ano... See more

Company replied

Rated 5 out of 5 stars

I'm a micro business that's relied on cash sales, but I'm committing to grow the business and decided it was time to offer a card reader service. I wanted one that was reliable and quick and easy to u... See more

Company replied


Company details

  1. #10 of 12 best companies in Eftpos equipment supplier
  2. #16 of 20 best companies in Card processing service
  3. #28 of 32 best companies in Ecommerce solution provider
  4. #46 of 63 best companies in Payment service

About Square UK

Written by the company

Solutions that scale with your ambitions.

Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.

Get started Talk with our team

Helping every type of business succeed.

From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.

Trusted by business owners like you.

“Square gets you cash the next business day.”

— Andy Luu

Co-owner, Maui Poke, London

“It takes less than 30 minutes to train staff on Square’s POS system. People who have used other POS systems say Square is the easiest to use.”

— Joss Webb

Owner, The Pigs Nose Inn Pub, East Prawle

“I wanted a booking system, card reader, and marketing tools for email blasts. Square provides everything I need, working smoothly together and saving me a lot of hassle.”

— Lois Williamson

Founder & Owner of Si Belle, London

“Looking at the Square Dashboard helps us plan inventory and manage staff, so nothing’s wasted”

— Tony Halsam

Retail Manager, Mikkeler, London

Optimise your operations.

Manage your multiple locations, sales channels and employees and your bottom line efficiently by streamlining your business operations all from one place.

Manage cash flow Manage your team Reach customers Advanced reporting

Create custom commerce experiences.

Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.

Start selling today.

Create your free account in minutes and join the 4M+ businesses globally using Square.

Get started Talk with our team

Earn more than £200K in annual card sales?

Our sales team may be able to create a custom pricing package for your business.

We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.

Talk with our team

Take card payments and get paid fast

With Square you get your funds next business day as standard

Plus, with our Instant Deposit service, you can choose to get your funds right away for an extra 1% fee.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

Square 10/10 for customer support & new…

Square 10/10 for customer support & new initiatives to help grow business

11 February 2026
Square UK logo

Reply from Square UK

Thank you so much for taking the time to share your experience with our customer support. We're glad to know that Square has helped you grow your business.

Rated 5 out of 5 stars

Easy to set up

Easy to set up. I was able to use it within a couple of hours and the transfer of funds was immediately available. I was impressed.

5 February 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for sharing! We’re glad to hear setup was quick and that you were able to start using Square right away. Great to hear transfers were available immediately.

Rated 5 out of 5 stars

Great customer service via phone

Great customer service via phone. Unfortunately my square reader keeps unpairing.

10 February 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for sharing this. We’re glad to hear you had a positive experience with our phone support, but we’re sorry about the ongoing issue with your Square Reader unpairing, that’s definitely frustrating.

Connectivity problems can disrupt your workflow, and we understand how important it is for your reader to stay reliably connected. Your feedback helps us identify where improvements are needed, and we appreciate you taking the time to let us know.

Rated 5 out of 5 stars

Straightforward and simple to set up

From ordering to being ready to take payments took less than 24 hours. Simple easy to follow instructions and my business bank account is linked to Square. I look forward to taking card payments when I start to sell my products!

1 February 2026
Unprompted review
Square UK logo

Reply from Square UK

Thank you for sharing your experience with us, Charlotte. We're happy to hear the setup process was quick and simple for you. This is exactly what we strive for!

If you haven't done so already, we invite you to join the Square Community! It's a great place for Sellers to ask questions, collaborate, and make feature requests at community.squareup.com

Rated 5 out of 5 stars

I have just started using it

I have just started using it - so far all seems great. I'll update in a month or so.

7 February 2026
Unprompted review
Square UK logo

Reply from Square UK

Thanks for your feedback, Viktoriya! We're happy to hear you're having a great experience with Square, thus far.

If you haven't done so already, feel free to join the Square Community! It's a great place for Sellers to ask questions, collaborate, and make feature requests at community.squareup.com

Rated 5 out of 5 stars

Helpful service from Jay

Jay was very helpful throughout the process of comparing different options and seeing what was best for us at our location. Friendly and knowledgeable, but without being pushy. Product itself is fully-featured and positioned as a more premium offering in the POS space.

15 October 2025
Unprompted review
Square UK logo

Reply from Square UK

This is great to hear that Jay was able to help you so much! We really appreciate you taking the time to send this over. Please let us know if you ever need further help. We are always here for you and your business.

Rated 5 out of 5 stars

Very Helpful

I had a couple of problems using my new card reader for the first time. I reached out to them and received a very polite, respectful and helpful response first time. Definitely recommend.

3 February 2026
Unprompted review
Square UK logo

Reply from Square UK

We really appreciate this review! Thank you so much.

Rated 5 out of 5 stars

Don't join Sumup use Square

We were with sumup, and they were terrible, and found very quickly they were not for us.
Square made joining easy, and they helped with the set up and explained could be done on phone and not needing a machine.
10/10

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience! AVOID!!

I would give this company zero if I could! What a sham, or should I say scam! For two years, yes, two years I have tried to cancel my subscription and it has been absolutely impossible. To cancel your subscription, you need to log into your account and surprise, surprise, they have made it impossible for me to log in!! First of all, my attempts to login told me I needed to join my Square account with Weebly. To do that though, I needed to log in. I couldn't log in without receiving the message: 'To login, you need to connect your Square account with Weebly'.

Somehow, I managed to find an email address, and I got some very complicated instructions on how to connect my Square account with Weebly but how do you do that if you can't login!!?? Having spent too long tearing my hair out I chalked the £34.95 subscription as a loss, but now it's due again, I started over. Back to SQUARE one!!

Can't log in. Tried the email address I used before but I was told I needed to log another complaint as too much time had passed. I can't find how to log the complaint and I still can't login. They told me to contact support. I can't contact support because I can't login and you have to login to contact support. I sent an email to the same address asking them to take it as official notice that I want to cancel my subscription (it was well within the 14 days required for cancellation) and I would be contacting my bank to stop money from being taken. Zero response! I contacted my bank who have advised me that they have done their best to flag and stop this payment, but it's likely they will still try to take the money and best to try and contact Square again. They have said however, that if they do now try and take money, I am to contact my bank again, and they will raise a dispute. The bank will see it as fraud/theft.

I thought I'd try and contact Square again to inform that I have now spoken to my bank who will see any attempts made on my account as fraud/theft, but same thing happening again. I tried their support phone number, but an automated voice said 'I'm sorry, we cannot find an account linked to this phone number'. What??? I have had the same number for over two decades and I signed up with an email address, so why isn't that an option on your automated calls?? I am beyond frustrated and furious because this is absolutely disgusting! I have hit wall after wall with this and got nowhere. It seems to me that an online company providing services for online business knows EXACTLY what it's doing. How many £34.95s have they got away with worldwide?? Don't touch them.

3 February 2026
Unprompted review
Square UK logo

Reply from Square UK

We wanted to first say that we are sorry to hear about your experience. This is not the kind of experience we strive for your Sellers to have. We aim for our Sellers to have easy access to edit their account and have an easy time reaching out to Support.

We understand you have contacted us through phone and messaging Support, but we ask if you could please reach out to us on our Social platforms. There we can take a look into this further to get this resolved for you. Feel free to send us a direct message on X, Instagram, or Facebook. We are here to help.

Rated 1 out of 5 stars

Awfull experience

Awfull experience, high transaction fees and other hidden charges, avoid.

1 February 2026
Square UK logo

Reply from Square UK

Thanks for sharing your feedback. We understand that transaction fees are an important consideration, and we’re sorry to hear the experience didn’t meet your expectations. We appreciate you taking the time to share your perspective.

Rated 1 out of 5 stars

Absolutely unacceptable service from Square.


I have been working in the trade for nearly 20 years and run a well-established, successful carpentry and bespoke joinery business. We have a significant and legitimate online presence across multiple platforms, including Instagram, Google, TikTok, Facebook, and our own professional website. Our reputation and workload speak for themselves.

We joined Square in November specifically to accept card payments from our customers. Every single job we undertake is fully documented, supported by formal contracts provided in PDF format on company letterhead, along with corresponding invoices for each project.

In mid-January, we took our very first deposit payment through Square. The payment processed without issue, and we awaited clearance as expected. Shortly afterwards, Square suspended the transfer and requested additional information about our business. While inconvenient, this was understandable given it was our first transaction.

However, the level and nature of the information requested was excessive and unreasonable. Square demanded extensive details about the business and even required us to submit signed client contracts containing sensitive personal information. Despite serious concerns about privacy, we complied fully and promptly.

After waiting three working days, we received an email stating that Square could no longer offer us their services, that our account would be closed, and that any funds held would be retained for 90 days in case of chargebacks. This decision was astonishing, particularly given this was our first ever transaction and there had been no dispute, complaint, or issue whatsoever.

We were then given the option to refund the customer in full through Square, which we reluctantly chose. As a professional company with a strong public reputation, this was deeply embarrassing. We were forced to go back to the client and explain that we could no longer accept payment via Square and would need to use an alternative method—through absolutely no fault of our own.

Square managed to turn what should have been an exciting, high-value project into an unnecessary and humiliating administrative ordeal.

This raises serious questions: why was proper due diligence not carried out before allowing us to take payments? Why permit a transaction to proceed, only to then interrogate the business and abruptly terminate the account afterwards?

The lack of transparency, poor communication, and complete disregard for the impact on legitimate businesses is staggering. This experience has cost us time, credibility, and unnecessary stress.

I would not recommend Square to any serious tradesperson or business owner. There are far more reliable, professional alternatives available—Tide being one example—that understand how to work with established businesses rather than obstruct them.

Square’s handling of this situation was thoroughly disappointing and unprofessional.

21 January 2026
Unprompted review
Square UK logo

Reply from Square UK

We’re very sorry to hear about your experience and understand how upsetting and disruptive this must have been, especially given your established business and the importance of that first transaction. We recognize how much time and effort goes into providing documentation and how difficult it is when an account review impacts a customer relationship.

Square is required to conduct ongoing reviews to meet regulatory and card network obligations, and in some cases this can result in additional verification requests or account closures, even after a transaction has initially processed. We know that doesn’t lessen the frustration or the impact this had on your business, and we’re sorry for the stress it caused.

We’re unable to discuss specific account decisions publicly, but we appreciate you taking the time to share this detailed feedback. It helps highlight where the experience can feel unclear or overwhelming, and we’ll be sure it’s shared with the appropriate teams as we continue working to improve communication and transparency around these processes.

Rated 5 out of 5 stars

Very easy to set up and use

Very easy to set up and use - made getting payments so easy including overdue ones! Highly recommend

1 February 2026
Unprompted review
Square UK logo

Reply from Square UK

Thank you for recommending us, Peter! We appreciate you taking the time to share your experience with us.

If you haven't done so already, we welcome you join the Square Community! It's a great place for Sellers to ask questions, collaborate, and make feature requests at community.squareup.com

Rated 5 out of 5 stars

Very easy set up for an absolute newbie…

Very easy set up for an absolute newbie to pos. Woks offline which was a must

30 January 2026
Unprompted review
Square UK logo

Reply from Square UK

Thank you for the great feedback! We’re glad the setup was easy, even for a first-time POS user, and that offline mode is working well for you.

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