Staysure Expat Travel Insurance Reviews 9,834

Website is easy to use. The fact they insure you for existing medical problems is good, although we hope we won't need to use Staysure during our holiday. Thankfully we cannot comment on their claims... See more

I applied online, but had questions re my medical condition, as it did not appear on the online form. Kate was extremely helpful and added my condition to my policy, ensuring I knew all the policy... See more

The lady that I spoke to gave her name so I could refer to her if I had any questions. The phone call was lengthy but thorough. She explained everything clearly and made every effort to ensure I under... See more

Very simple and straight forward to obtain an "on line" quotation. I called the UK telephone customer service number to resolve an outstanding question. The call was picked up quickly and I spoke to a... See more

The second time we have used Staysure Expat and again very easy to deal with. The website is excellent, the medical questionaire is easy to fill out and the response time is first class. Fortunately... See more

Michelle was incredible on the phone. Extremely professional and calm. Felt very friendly and was able to confirm to me details which led me to renewing my cover for another year. It felt great to tru... See more

We have been using this company for a few years now and each time we are able to renew online at very competitive rates. It is always easy to complete the information required and the process takes... See more

Most importantly the patience and kindness of your representative who took my call. Excelent in the extreme. You should be proud of her !! Even with the doubling of my premium which was a bit of a sh... See more

As always, Staysure's website with it's Insurance 'Quotation & Payment' sections are SO user friendly. The process was extremely easy & totally stress free! Plus the price for 'World travel' was... See more

Brian the Staysure advisor who answered our call was amazing. He helped us through the process of choosing a policy to suit our needs and made sure by asking us the right questions that all our medica... See more

I had a telephone conversation with a lady who was really super helpful with regard to my policy. Very friendly and engaging. Unfortunately I cannot recall her name the telephone number is 952 010024... See more

The new online quote is a good thing this year. Had some problems with paying. Thank goodness Jill came to the rescue and sorted out the issues. Very grateful for her assistance. I'm sure when the onl... See more

I hope I never have to make a claim on this travel policy but I'm extremely grateful that this company is prepared to insure me despite me having a couple of medical issues. I've been with them for th... See more

Having used Staysure for our previous travel insurance, we were more than happy to use it again.Being in an older age bracket with pre existing medical conditions. Good cover is not always easy to fin... See more

Susan Szabo Such excellent customer service yesterday. I needed help with important changes to my travel insurance policy. My mistakes had made me quite anxious but your assistant was so kind, patien... See more

Review of renewal of Annual Travel Insurance 2025 The lady we spoke to was very helpful and obviously knew her job extremely well. She took time making sure that we got right cover. We are more tha... See more

We have found the process to purchase and to claim, if any, to be straight forward and quick. The staff explain correctly and are quite well informed. Curiously, you can not renew a policy but purc... See more

I was told it was valid for me when it wasn't. I specifically called the contact centre for that matter and the day before my trip, recommended by my sister, I called again and they said I wasn't cove... See more

Advancing in years, I have difficulty with all the new technology and was dreading trying to sort out the holiday insurance with Staysure. I should’ve remembered how easily you have dealt with it in... See more

Courteous, helpful staff, but shocked when they suspended all medical cover for a condition which was diagnosed during the period after which we have just renewed - not just the new condition... every... See more

We have come back to Staysure again, this time as expats. The whole purchase process from initial contact, obtaining quotes, selecting the policy then paying was straightforward and very easy to com... See more

Patient on the phone, thorough and ensured all info was collected and accounted for. Barbara was very thorough, and did not rush me, and did not gabble through her name or the various legal informat... See more

Customer service was very good. I had a discount code to use but couldn't get it accepted online. Customer service helped me. There used to be an option when getting an online quote to go ahead with i... See more

The lady who dealt with my insurance application was very sympathetic and also very patient. She explained everything clearly and did not speak too fast. She did not hurry me but was happy to repeat i... See more

I had an accident in Koh Samui in May 2024,broken collar bone. Was taken to a first class hospital were we contacted Staysure they assured us the best treatment and the bone was repaired that night.... See more

Seems like a really good choice as travel insurance in France is super expensive, and as an expat you can't buy from UK companies as non-resident there. Reading other reviews, Staysure are easy to de... See more

It was very easy to sign up for the expat insurance plan on the phone. The agent, Ann, talked me through all the options very clearly and took details of all existing medical conditions, explaining wh... See more

I was sent a link by email to renew our annual travel insurance so I could do everything online. The link took me through step by step which made it very easy to go through. It only took about 15 min... See more

The information was very clear. It was refreshing to see everything I needed to know without having to search endless FAQ's. There was no hidden agenda as is often the case with insurance. I feel conf... See more

I have been a client of Staysure for several years now. I am well into my 70s now and have a couple of medical conditions both currently and in the past, including skin cancer. I have found that obt... See more

Was far easier to arrange the travel insurance for myself and husband for our 50th anniversary than with other companies. Checked out several others to see if they were going to give us the same cove... See more

Sarah answered my call quickly and in a friendly manner which was much appreciated given I'd struggled to find a (Spanish) telephone number that connected. She patiently took me through all the quest... See more

Have used staysure numerous times and will continue to do so,price is very good with option clearly shown to upgrade policy. Have had 1 claim to make which was dealt with efficiently ,have always reco... See more

I have no experience of claiming from this company but have bought many policies over the years: the customer service via telephone has always been very good. Today I was helped setting up an Annual E... See more

Renewed insurance by phone, as it meets my needs and covers my medical issues. Really helpful young woman who took me through the whole palaver really nicely.

Easy to follow instructions. Nothing too complicated just simple to fill in. This is another insurance cover I have taken out with Stay sure. I have never had to make a claim so can't comment on that... See more

So easy to arrange ,no messing around easy answer questions. We have used them before and will definitely use them again, prices are also reasonable making it a go to one stop insurance company, Nee... See more

It just takes too long to sort anything out with them. An hour on the phone earlier this month, then two whole mornings wasted sitting by the phone for a promised (timed) callback that never came (I... See more

We live in spain and whenever we travel we take out Staysure travel insurance. We can deal with them in English effortlessly and they are very helpful. Fortunately, we never had to claim on our trave... See more

There was some confucion as originally we were connected to the UK team who did not see to understand that we were ex-pats and told us they could not insure us as we lived in Spain. I told the lady... See more

Very detailed and polite was my telephone experience with your rep. Just 1 point. On the Insurance Product Information document, could you please remove the black background on the header and other s... See more

I was trying to book the Insurance on-line but the system would not let me enter any "Medical Problems". On contacting the agents I found them to be very efficient, and caring and ensured everything w... See more

Have used Staysure for years ….. Also been quick with replies and quotes . Annual EU INSURANCE … PLUS 4 months cover for India as a single cover. Declared my medical conditions which isn’t a lot .... See more

this is the only expat medical insurance I have found after a long search and it reflects my situation 100%. the website is very clear and straight forward. I am hoping to never need the insurance but... See more

I have just purchased an annual travel policy. I haven't had to claim anything so this review is about my buying experience. So far so good! Really easy and transparent quote process. Covers pre-e... See more