Stepprs Reviews 1,923

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the comfort and support provided by the insoles, which some say alleviate foot pain and improve mobility. Many people highlight the product's suitability for prolonged standing or walking, and some even purchased additional pairs, indicating satisfaction. A few consumers recommend the product as a gift, praising its usefulness. However, there are mixed opinions regarding the product quality and its effectiveness in addressing specific foot conditions. Some people report issues with the delivery service, citing delays and unfulfilled orders. A few reviewers express concerns about the origin of the product, mentioning that it ships from China, and some are not satisfied with the customer service.

Based on these reviews

Rated 3 out of 5 stars

I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more

Rated 3 out of 5 stars

These insoles are quite comfortable and offered some relief from plantar faciitis but they are very expensive. I've just purchased what looks like an identical product (can't see or feel any differen... See more

Company replied

Rated 4 out of 5 stars

Solid product. Initially some of the bubble placements felt weird, but they've turned into nice massage points. Right now, they feel great, but i do have a small amount of concern over the arch supp... See more

Rated 2 out of 5 stars

Delivery time was quoted as 6 days maximum but took 17 days!! If I was told this I would have bought elsewhere the item itself (shoe heel pads) were in my opinion not worth the price, they came away f... See more

Rated 1 out of 5 stars

Avoid these liars! Brought some last year that were good so got some more, they took 5 weeks to deliver and they have changed them with no warning. They are hard and uncomfortable, a massive disappoin... See more

Rated 5 out of 5 stars

Had spinal fusions 22 months ago but still have some problems with balance & numbness to the outside of my feet. Have had these for only a short time - around 2 weeks - and have worn them quite a bit... See more

Rated 5 out of 5 stars

Stepprs are hands-down one of the coolest stocking stuffers I’ve come across! Super fun, well-made, and surprisingly addictive. They’re a great way to fix boredom and keep hands busy, whether for kids... See more

Rated 5 out of 5 stars

I put an order through but the address was wrong - the team promptly replied and updated the address, sending me a new pair. Really smooth customer experience. The insoles are also 10/10 - took my pai... See more

Rated 5 out of 5 stars

I've tried several types of insoles, heel lifts, arch supports and nothin had helped with my plantar fascia and Achilles tendonitis like these. They're light weight and very comfortable. They allowed... See more

Rated 5 out of 5 stars

I tell you I’ve been wearing these about 3weeks n when I say it feels so comfortable n my feet are not hurting like bfre n this is why I just ordered 2 more pair

Rated 5 out of 5 stars

Saw the ad for Stepprs and must admit I was quite sceptical, however, as I had major foot pain (plantar fasciitis) I was desperate. My orthotics were too firm and offered no relief, so I placed my ord... See more

Rated 5 out of 5 stars

Hands down or soles of my feet down, the absolute best cushioned sole I’ve ever used. I legitimately just ordered 5 more pair for myself. I only use them for my work boots, I drive a dump bed trailer... See more

Rated 5 out of 5 stars

These insoles have impressed, our family loves them. My son is so tough on his insoles in his steel toe boots. We have bought several different brands of insoles, these are the first pair that have no... See more

Rated 5 out of 5 stars

Loved the insole so much, I ordered 2 more pairs. I had been dealing with plantar fasciitis for the past 3 months and had a tour of Thailand booked for end of November. I was able to walk pain free... See more

Rated 2 out of 5 stars

I am 78 and sometimes unsteady on my feet, I tried these Stepprs for the first time today, it felt like I was walking on a bed,comfortable yes, safe no,not if you have balance problems,also they tire... See more

Rated 5 out of 5 stars

I have tried a number of different insoles to address my Plantar Fasciitis and after 9 months of frustration I bought some Stepprs. Within a couple of weeks my PF was almost entirely gone and complete... See more

Rated 5 out of 5 stars

Can't walk barefoot because of an ankle issue but didn't want to wear normal custom orthotics all day if I was home so invested in a pair of these. LOVE the cushioned comfort and can feel they are... See more

Rated 1 out of 5 stars

I ordered on the 11th Nov 25 and never received. Customer service advised they were drlivered when they were not. They sent me a new order on 1st January 26, delivery partner called me to confirm addr... See more

Rated 1 out of 5 stars

Promised delivery in 5–6 business days. Ten days later, the parcel hasn’t even left China. Yet another shining example of cheap Chinese promises that collapse the moment you test them. If this is how... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money! Over rated by Stepprs (of course), much thinner than I had expected with very little support. I have recently purchased insoles from Bunnings that we're twice as thick for co... See more

Rated 1 out of 5 stars

Ordered my product around October thinking it would be here by Christmas never received it no notification nothing then contacted them. I did not get my product until end of January. They told me when... See more

Rated 1 out of 5 stars

Ordered and paid for 5 pairs, finally recieved tracking which i could not access ! It asked me to match an image that had no match 🤔 to prove i was human. Dispite contacting Evelyn at customer serv... See more

Rated 1 out of 5 stars

Literally just repackaging insoles from Temu that are packs of 5 for £2. Fair play, smart of them to do so, but an absolute garbage product, which is what you’d expect from what is actually a 40p... See more

Company replied

Rated 1 out of 5 stars

Having placed my order for a pair of Their famous pain reliving Insoles two weeks ago I still have not received anything. I've emailed them to find out exactly what is going on, but they never replie... See more

Rated 1 out of 5 stars

A slick company based on a nicely marketed and packaged product. Unfortunately the insoles do absolutely nothing. Just a bit of foam. No structure or actual support. Not even substantial enough to be... See more

Rated 2 out of 5 stars

Reading the advertisement for these, I was really excited that these would actually work. Unfortunately, these aren't any different than any other inserts I've tried. Aside from the bumps, Dr.Scholl's... See more

Rated 1 out of 5 stars

Took over a month to recieve they went to the wrong address took another 2 weeks of emails (theres no phone number) took another month for 2nd pair they lasted 2 days and got flat. After almost 3 mont... See more

Rated 1 out of 5 stars

This company is only good at advertising online and on social media platforms. Quality it is equivalent to what you can buy at major stores, only difference is Steppers are over priced. Website said s... See more

Rated 2 out of 5 stars

True to size and no problems with delivery/customer service. I have about 12 pairs of insoles from various companies. Stepprs are initially good;quite comfortable. However they have little to no ar... See more

Rated 2 out of 5 stars

First of all I just want to say that I absolutely love my insoles, now that I finally have them. When I ordered my insoles, I was informed that it would be 3-5 days before getting them but it actually... See more

Rated 1 out of 5 stars

Disappointing, dropshipping from China so i guess inpaid way to much. And the worst, only fits in flat shoes which i dont have, cant use them in all my Adidas Gazelle shoes. Dont understand all the... See more

Company replied

Rated 2 out of 5 stars

Ordered nearly 3 weeks ago, when I checked the tracking info (provided by 17track) a few days ago, it was showing in LA, I thought ‘awesome! I’m in LA, I’ll have them soon!’ Checked today a... See more

Rated 1 out of 5 stars

EXACT same situation as the last reviewer, Ordered on the 7th of NOV and the tracking number that they provided started in China, the Philly went to the local Mail hub, then back to PA where its been... See more

Rated 4 out of 5 stars

Shipping took so long I forgot I even ordered these. Like three weeks between order and receiving. I was genuinely surprised when I received a package. But they feel excellent! Supportive, squishy,... See more

Company replied

Rated 3 out of 5 stars

The product itself is good, provides comfort for my feet where needed, I’m not sure if there is a huge difference between this product and other items available locally. I was extremely disappointe... See more

Company replied

Rated 1 out of 5 stars

Impossible to get a response from this company. Ive tried multiple ways and on multiple platforms. Won't ever deal with them again, and want to provide a warning for other potential customers. Whilst... See more

Rated 3 out of 5 stars

Product wasn’t to bad, although haven’t found it’s helped my feet walking around on concrete all day at work. Customer service was good they sent me out another pair plus heel cushions, I’ve found put... See more

Rated 1 out of 5 stars

Cheap materials, made in China. I bought 2 pairs for £36 ( which was on offer) so not cheap. I've tried to return these but haven't had a response from their customer services ( probably doesn't exi... See more

Rated 1 out of 5 stars

THIS IS A SCAM !! Ordered in December and still didn't receive them. Very unresponsive and never received a confirmation by email. You can buy them off Temu or Aliexpress at a much much cheaper... See more

Rated 5 out of 5 stars

This is my second time purchasing steppers. I have given them to friends and other people on their feet a lot and everybody has been very appreciative, my last order was for six pair and I ordered 11... See more

Rated 5 out of 5 stars

The inner soles were recommended to me as I have been experiencing so much pain with plantar fasciitis, making standing any length of time and walking distances intolerable. The inner soles were ext... See more


Company details

  1. #10 of 10 best companies in Foot Care
  2. #1 of 1 best companies in Foot Massage Parlour
  3. #5 of 7 best companies in Orthopaedic Shoe Shop
  4. #10 of 11 best companies in Shoe Factory
  5. #198 of 222 best companies in Shoe shop

About Stepprs

Written by the company

Stepprs: Comfort That Never Quits

At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.

Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.

Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.

⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡

🎯 Claim Your Discount Now

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 60% of negative reviews

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Rated 4 out of 5 stars

My experience was great

My experience was great. I enjoy the insoles. I wore a hole in one of them just after a couple months, but I contacted customer service and they offered to replace them for me. Hopefully the next pair holds up longer

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Useless product, reviews must be fake

Order was sent promptly however the insoles themselves are like marshmallows. I can’t believe that they have helped anyone. I have since invested in orthotics which are far superior. While the Steppers were cheaper, they were and absolute waste of money. In short I got ripped off by a well promoted and styled product. The glowing reviews on their site must be fake.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Evelyn was fantastic

Evelyn was fantastic, offering a free replacement to my order when I made a sizing mistake in the ordering system. Nothing but great things to say about the company. This was mt second order.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Steppers Believer

I tell you I’ve been wearing these about 3weeks n when I say it feels so comfortable n my feet are not hurting like bfre n this is why I just ordered 2 more pair

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Paid quite a bit of money on their…

Paid quite a bit of money on their claims and wore for 6hrs. Caused damage to achiles and havent been able to walk properly for 10 days now!
As for their FAKE CLAIM of return within 90days for no fuss refund. Hahaha good luck they will try everything not to refund you

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service & Product

I put an order through but the address was wrong - the team promptly replied and updated the address, sending me a new pair. Really smooth customer experience. The insoles are also 10/10 - took my pain away almost immediately.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

I do like these insoles, however...

I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell.

They were well packaged, so I have no idea how that could happen - it has put me off buying more.

Sadly, I've had to use them but regret doing so, I should have returned them immediately.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid these liars

Avoid these liars! Brought some last year that were good so got some more, they took 5 weeks to deliver and they have changed them with no warning. They are hard and uncomfortable, a massive disappointment. Their customer service rep is clearly a poor AI bot promises a replacement order and free gift. 3 weeks after the email I enquired about the replacements and got an email offering 40% refund instead. This is a shocking way to treat repeat customers and pure lies! Avoid this brand!

8 February 2026
Unprompted review
Rated 1 out of 5 stars

This has been one of the worst…

This has been one of the worst experience I've ever had dealing with an overseas company or any company for that matter. Ordered my insoles 11/7/25 and after a month of not receiving my order, I sent an email to Steppers inquiring about my order. 2 weeks later I sent another email as I hadn't heard back. When I did hear back a week later they told me my order had been delivered and sent proof of delivery to me. It was sent to New Jersey, I live in Texas. After several more weeks and a few emails later with Steppers saying my order had been delivered, they relented and shipped out my order which took an other 2 weeks to get here. When I finally recieved my order the name on the package was not me and the insoles I ordered were 4 sizes to small. I give up Steppers, you win. Wierd business model you have

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I paid for 4-6 day shipping

I paid for 4-6 day shipping, I ordered product and received email on January 11th with tracking number and I’m still waiting for it to arrive a month later! Unacceptable!! Not to mention it’s coming from China! How do you not have the product in stock here??? What a joke your shipping is! Keep this up and you’ll be out of business

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Took 3 months to deliver horrible customer service

It literally took 3 months for them to arrive from china (tracked them) and customer service is non existent!! They literally have not emailed me back!!!! They told me to tell them when I receive the product so they can give me some money back for such a long delay and when I told them they never email me back at all!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product! Helped my plantar fasciitis tremendously. Have purchased several insoles as they wear out, as I wear them often, and will continue to do so.

1 March 2025
Rated 2 out of 5 stars

Delivery time was quoted as 6 days…

Delivery time was quoted as 6 days maximum but took 17 days!! If I was told this I would have bought elsewhere the item itself (shoe heel pads) were in my opinion not worth the price, they came away from the shoe after wearing once, will buy from a UK company when replacing them

6 February 2026
Unprompted review

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