I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell. They were well packaged, so I have no idea how that could happen - it has put me off buy... See more
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Review summary
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Company details
- #10 of 10 best companies in Foot Care
- #1 of 1 best companies in Foot Massage Parlour
- #5 of 7 best companies in Orthopaedic Shoe Shop
- #10 of 11 best companies in Shoe Factory
- #198 of 222 best companies in Shoe shop
About Stepprs
Written by the company
Stepprs: Comfort That Never Quits
At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again.
Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support.
Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step.
⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡
🎯 Claim Your Discount NowContact info
United Kingdom
- [email protected]
- stepprs.com
Replied to 60% of negative reviews
Typically replies within 48 hours
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My experience was great
My experience was great. I enjoy the insoles. I wore a hole in one of them just after a couple months, but I contacted customer service and they offered to replace them for me. Hopefully the next pair holds up longer
The product was as shown and it felt…
The product was as shown and it felt amazing
Useless product, reviews must be fake
Order was sent promptly however the insoles themselves are like marshmallows. I can’t believe that they have helped anyone. I have since invested in orthotics which are far superior. While the Steppers were cheaper, they were and absolute waste of money. In short I got ripped off by a well promoted and styled product. The glowing reviews on their site must be fake.
I truly love your product
I truly love your product. Makes it possible for me to walk. I've tried so many other insoles, but yours are are the best.
Evelyn was fantastic
Evelyn was fantastic, offering a free replacement to my order when I made a sizing mistake in the ordering system. Nothing but great things to say about the company. This was mt second order.
Steppers Believer
I tell you I’ve been wearing these about 3weeks n when I say it feels so comfortable n my feet are not hurting like bfre n this is why I just ordered 2 more pair
Paid quite a bit of money on their…
Paid quite a bit of money on their claims and wore for 6hrs. Caused damage to achiles and havent been able to walk properly for 10 days now!
As for their FAKE CLAIM of return within 90days for no fuss refund. Hahaha good luck they will try everything not to refund you
Excellent insole ..it is very effective…
Excellent insole ..it is very effective and pain relief for foot ..
Outstanding customer service!
I was disappointed with my first shipment and they immediately took care of the problem at no charge! I'm very impressed with the customer service I received and would highly recommend them
Never received product, lacks customer support
Product has been stuck in limbo for weeks. It's now Feb 9th. It made it to my state and then went right back north for some reason. Contacted support, never heard back. Probably just file a dispute with my bank.
Great Customer Service & Product
I put an order through but the address was wrong - the team promptly replied and updated the address, sending me a new pair. Really smooth customer experience. The insoles are also 10/10 - took my pain away almost immediately.
I do like these insoles, however...
I do like these insoles, however, the last two pairs purchased stink to high heaven - like a mouldy smell.
They were well packaged, so I have no idea how that could happen - it has put me off buying more.
Sadly, I've had to use them but regret doing so, I should have returned them immediately.
Avoid these liars
Avoid these liars! Brought some last year that were good so got some more, they took 5 weeks to deliver and they have changed them with no warning. They are hard and uncomfortable, a massive disappointment. Their customer service rep is clearly a poor AI bot promises a replacement order and free gift. 3 weeks after the email I enquired about the replacements and got an email offering 40% refund instead. This is a shocking way to treat repeat customers and pure lies! Avoid this brand!
I never received item
I never received item. Customer service was very delayed. I’m out the money and no insoles.
This has been one of the worst…
This has been one of the worst experience I've ever had dealing with an overseas company or any company for that matter. Ordered my insoles 11/7/25 and after a month of not receiving my order, I sent an email to Steppers inquiring about my order. 2 weeks later I sent another email as I hadn't heard back. When I did hear back a week later they told me my order had been delivered and sent proof of delivery to me. It was sent to New Jersey, I live in Texas. After several more weeks and a few emails later with Steppers saying my order had been delivered, they relented and shipped out my order which took an other 2 weeks to get here. When I finally recieved my order the name on the package was not me and the insoles I ordered were 4 sizes to small. I give up Steppers, you win. Wierd business model you have
I paid for 4-6 day shipping
I paid for 4-6 day shipping, I ordered product and received email on January 11th with tracking number and I’m still waiting for it to arrive a month later! Unacceptable!! Not to mention it’s coming from China! How do you not have the product in stock here??? What a joke your shipping is! Keep this up and you’ll be out of business
Took 3 months to deliver horrible customer service
It literally took 3 months for them to arrive from china (tracked them) and customer service is non existent!! They literally have not emailed me back!!!! They told me to tell them when I receive the product so they can give me some money back for such a long delay and when I told them they never email me back at all!
Excellent product
Excellent product! Helped my plantar fasciitis tremendously. Have purchased several insoles as they wear out, as I wear them often, and will continue to do so.
Delivery time was quoted as 6 days…
Delivery time was quoted as 6 days maximum but took 17 days!! If I was told this I would have bought elsewhere the item itself (shoe heel pads) were in my opinion not worth the price, they came away from the shoe after wearing once, will buy from a UK company when replacing them
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