SunLife Reviews 24,114

My experience with Sunlife has been extremely good. When my husband passed payment was made straight away, no quibbles It's a feeling that they genuinely care. I have since taken more insurance o... See more

I dealt with a very pleasant representative, Jake. I wanted to increase my present insurance plan on line and all went smoothly. I would also like to mention that, when my husband passed away last y... See more

I needed to increase my personal insurance cover and take out a 3rd policy. You can never tell how or when someone may live their life and i wanted to make sure the cover would be sufficient. The cou... See more

It was so nice to speak to a real person . A lovely lady Jane Russell was really helpful and sorted me out with a new plan to boost my return so that it would cover my funeral costs when my time comes... See more

My own 10yr policy with Sun Life just ran out early this month.. Which was to repay our £50k mortgage at the time . We no longer need this higher level , so have taken life policy to cover fun... See more

Yet another great feeling experience talking to the very professional sun life staff member already have 13 life cover policies now a new one... Knowing my family have no worries cash left over for th... See more

Absolutely outstanding customer service provided by Kevin. He was patient, pleasant to speak with and helpful. My husband took a brand new policy out and I took out an additional add on policy to incr... See more

My first experience was claiming on my mums funeral policy. Advisors were lovely. Money paid into my account in less than 24 hours. I have taken out a policy for myself and my husband has . The a... See more

This is my 5th policy with Sunlife over 50s. So easy to set up policy & offer better rates & benefits than other competitors. First class service & having lost a loved one in the past who had a policy... See more

Received a very friendly, yet professional al phone call from a SunLife representative. He explained in detail why I should take out life insurance without being forceful or pushy. After listening to... See more

It was so easy to sirt out some cover.I already have a plan with Sun Life and wanted to get some addutional cover. They seem to be an excelent company an d very profesional. I recently received a stat... See more

Very easy getting through on the gree phone number. Talking to the agent who explained everything even though we had policies in place. Nice manner and polite would always go with sun life if you are... See more

The help I was given was clearly and given and pertinent. I spoke firstly to Alicia and then Jake in Sales. Both were pleasant, friendly and helpful. Even the initial answer announcement was bright an... See more

Carol was very friendly, she made me feel like I was like part of her family that she was giving advice about life insurance. Never once did I feel pressured or anything about buying another policy.... See more

I was nervous phoning in case i didnt hear or under stand what was being said but when your staff member started talking to me she was very clear and i was soon calmed.down,the informasion set out wa... See more

After considering several pushy and vague options/quotes I decided that I would try Sun Life. From the moment the telephone was answered by Martin I felt at ease. His friendly manner and extremely cle... See more

If I could give zero stars I would! DO NOT TAKE ANY FORM OF INSURANCE PLAN with this company!! Absolutely shocking and not very experienced in dealing with people who are suffering a bereavement. Paid... See more

Jodie was very helpful explaining all details of new policy and made it easy for me to understand adding on to my other policy . She was friendly cheerful calm and all round made my experience a lot m... See more

Due to recent family bereavement it is a reminder that we all need to think and plan ahead and make sure we make it as easy as possible for our love ones when we are no longer here. As other family me... See more

We have been thinking about taking out a policy for a while now looking at all options Sunlife Policies were our first option because we liked the terms and the reviews also a friend as a Sunlife... See more

3 weeks after moms funeral she paid for! Sunlife hasn't honored they're side and still hasn't paid for her funeral.. Sick of phoning, tired of my funeral director e mailing constantly. Unprofessio... See more

Things were slightly complicated, your first telephone advisor didn’t understand my needs, until I manages to get across all I ever wanted was a new Funnel plan. It wasn’t until my phone call wa... See more

Avoid this company at all costs. Their over 50 policies are just a joke and they continually try to deceive their clients into paying more premiums by claiming payments haven't been received. Consid... See more

At the outset of the call it was the operatives total lack of attention (he was obviously distracted when he should have been focusing on the task) that I nearly hung up the phone. Also it wasn't made... See more

Very easy to take out an over 50's plan , the website guides you easily through the whole process . I am very happy with the experience and the company so much so I have multiple plans , The welcoming... See more

I had a bad experience with another life company where i lost a lot of money. I wasnt going to bother again as i thought they were all frauds. However my husband is with Sun Life and is very happy so... See more

I had to contact SunLife today 29th Jan about a policy I have that I didn't recognise and I was put through to Molly who was absolutely lovely and a breath if fresh air, she had time for me and went t... See more

Friendly, informative, professional and honest. Someone who made me feel I could talk to openly about my finances. She wasnt putting me under pressure or doing a hard sell instead she was friendly a... See more

My request to increase my policy was sorted out efficiently and professionally. I was informed of all necessary information along the course of the phone call. I was asked if I had any questions and w... See more

I have other policies with Sunlife . I have always been met with knowledgeable, friendly and helpful staff . Everything , costs ,pitfalls and payouts explained in understandable detail . NO COMPLAINTS... See more

At 49, I’ve been worried about how my next of kin would manage to pay for my funeral should I suddenly pass away. These insurance arrangements are affordable and will cover a simple cremation when the... See more

We had a call from a young lady Lizzie who was of great help to my wife and I everything was well explained to us and all advice given. We have a plan with you already and we wanted to set up a second... See more

Great company customer service and support. Having experienced dealing with them with death of parents who had their plans I have now taken out 2 plans to have peace of mind that my family will also h... See more

Myself and my wife decided to effect an additional policy (to include the gift cards) and signed and posted the applications on 3rd October. I then phoned to check they had arrived. Tick. However my... See more

I took a policy out at least 3 years ago. I chose a benefit of £5000. I have been harassed with letters from Sun Life on a very regular basis to increase my premium, most usually to get £8500 benefits... See more

I called today to increase my policy and an extremely polite and pleasant young man called Matt dealt with everything swiftly and professionally. Matt answered all my enquiries and allayed any fears... See more

Having purchased other policies before the system is easy and straight forward to follow to get a new policy. Have always been very satisfied when obtaining policies from SunLife. Was bit disappoin... See more

I had a great experience because it was easy for the customer advisor to set up my plan, I had quite a few questions but she was patient and helpful and also friendly. In this call I restarted my pla... See more

I made the unfortunate decision to get a quote online and have been bombarded with calls ever since!!! Take me off your list!!!! The quote I was given was absolutely ridiculous if I were to live till... See more

After being sent round in circles, repeatedly given wrong information, and then silence, I've gone elsewhere. If theSunLife LT ever read things like this review, your Equity Release team are very... See more

I was pleasantly surprised with the phone call especially at the speed after the initial inquiry. Tom was extremely polite extremely knowledgeable and a pleasure to talk to. He answered all the questi... See more

Appalling service from them, they keep asking for a revised invoice from funeral director, but nobody can tell me what the revision is. Their claim process from start to finish is a complete shambl... See more

Absolutely fantastic support in my new policies couldn’t fault them. Every part of my policies were explained in detail without any Part left unturned Ty Sunlife and advisors would recommended them. E... See more

As a caring son I asked my mum to take a policy out to cover funeral cost when she no longer with us, I Myself paid all the monthly payments from 2009 @£30 a month ,The total paid out by sun life £270... See more

Lauren is a wonderful lady who helped me and my husband with our plans, she was kind, funny and bubbly, she went through everything with us, answered all of our questions, gave us some quotes we were... See more

Having thought about Sun Life I decided to make enquires, as this was a plan my late Mother had. I found the call with Tylor very thorough with no hidden costs. Everything was explained clearly a... See more

Easy to navigate and sign up. Previous experience with Sunlife when my parents died, years apart, was excellent. Staff were kind, gentle and empathetic without being false. It was completed withou... See more