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4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Definitely Superb!

Superb!! It was surprisingly different than the other platforms, highly recommended for your resto businesses to engage them definitely!!
Bambang Trimoyo
Manager of Planisium Roma

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Compliant and nice

I’m using Superb since last in one of our location. Did not have any major issue and if there was one, the support was fast and easy. Sales really compliant and nice.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Support

Katrine was very supportive and came to our shop to install the printer and help us to work with the system. Everything worked fine and we are very pleased with the platform!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

good 👍

It was good 👍. The process is simple and no binding. Kathrine was very helpful. I highly recommend superb.

1 October 2025
Unprompted review
Superb logo

Reply from Superb

Hi Ahmed,
Thank you for the review and the trust!

- Katrine

Rated 5 out of 5 stars

Superb have all i need to my restaurant

It was a pleasure to work with Qasim, and i am satisfied about our communication, Superb have all the things i need. He offered me all the support i needed.

24 September 2025
Unprompted review
Superb logo

Reply from Superb

Hi Manea,
Thank you for your recommendation!
- Qasim

Rated 1 out of 5 stars

Service leaves much to be desired

We have been using Superb Experience for some time, but unfortunately, our experience has been less than satisfactory. The response time is too slow when we need their help, which can be frustrating when issues are time-sensitive. Additionally, some of their staff seem inexperienced and lack knowledge about the platform, which has led to delays in resolving our concerns.

The platform itself could also use significant improvements to enhance usability and reliability. On a positive note, a few of their support staff are excellent and have provided helpful assistance, but overall, the service leaves much to be desired.

27 November 2024
Unprompted review
Show reviews in all languages. (101 reviews)

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