Surfshark Reviews 28,516

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly design, highlighting its simplicity and ease of setup across multiple devices. People feel secure and protected while using this VPN. The service is generally considered reliable, with stable connections and consistently good speeds on different servers. Consumers also value the integrated malware protection. The staff and customer service receive high praise, with reviewers noting their helpfulness, patience, and clear communication. Agents are commended for going above and beyond to resolve issues and provide excellent support. However, some consumers have reported issues with auto-renewal and difficulties canceling their subscriptions. There are also mixed opinions regarding the subscription, with varied experiences.

Based on these reviews

Rated 5 out of 5 stars

Surfshark works great many vpn locations to choose from. Only complaint is Surfshark dropping support for Android 5.1 OS. I still have many 5.1 devices and the last update that rolled in before update... See more

Rated 5 out of 5 stars

I chose Surfshark after reading reviews and also due to a promotional discount from the Anfield Agenda podcast. It is the first time I have used a VPN and I am very pleased with the ease of use. I us... See more

Rated 2 out of 5 stars

I've contacted customer support about google searches always coming up with Captcha. Subscribed for a year now and this issue with Captcha only started about a month ago. I've tried everything t... See more

Company replied

Rated 5 out of 5 stars

Had surf shark for over 10 years with very few problems. Unlimited connections (most vpns limit the number of connections)most fast some slow, just pick several that work well and surf thru them... See more

Rated 4 out of 5 stars

Great software on Android. Simple to use, does everything it says. Integrated malware protection very useful and very much worth the additional subscription price. But on Microsoft windows OS it ca... See more

Company replied

Rated 5 out of 5 stars

I've used Surfshark for more than a year now. I live in country where I only need it to watch US streaming platforms. Not all connections are the same, but I like that I can quickly change from one se... See more

Rated 5 out of 5 stars

Philip Williams was my agent. He was very helpful and informative but there wasn't a lot he could do, although God knows he tried, to resolve my particular situation. It's simply that there's no way... See more

Rated 5 out of 5 stars

Sometimes I just want to view websites or something I’m interested in without being tracked and bombarded with ads afterwards. I feel very secure and protected using this VPN. I know I can surf the in... See more

Rated 5 out of 5 stars

I use the web browser version on desktop, laptop, iPad, and iPhone. Surfshark has been very easy to use, easy to set up, very beneficial, and easy to toggle it on and off. Connection speeds are fine... See more

Rated 1 out of 5 stars

Renewals switch off auto renew immediately upon signing up. I have used these for a few years and it has almost trebled in price. The 30 day money back doenst apply for loyal customers only new ones.... See more

Company replied

Rated 5 out of 5 stars

Had some issues with connecting, speed, and some other awkward hiccups. Felix helped me out and stayed with me for far longer than any agent has before, and honestly blew me away with their fantasti... See more

Rated 5 out of 5 stars

Surfshark is superb! Couldn't be happier. Prices are very reasonable (especially for two year plans, and anonymous via crypto). Setup was easy (and easy to find OpenVPN and WireGuard manual settings).... See more

Rated 5 out of 5 stars

I have used Surfshark for a number of years now, and never had any problems using it, it is frequently updated for security, has many options for secure browsing. Compared to other VPN services, I fin... See more

Rated 5 out of 5 stars

I’ve been using Surfshark for some time and the service has been very reliable. The apps are easy to use, connections are stable, and speeds are consistently good across different servers. Overall,... See more

Rated 5 out of 5 stars

I had an issue with auto renewal and wasn’t happy with the process. The agent understood my concerns and helped by extending the subscription at no extra charge. This was very helpful and made me feel... See more

Rated 5 out of 5 stars

I run into issues with Log In, mainly because I stupidly chose to open my account with a Hide My Email address from Apple. Help agent Asher Montrose was of great help. In a matter of minutes, my issue... See more

Rated 4 out of 5 stars

Highly recommend Surf Shark. Their VPN generally works well with many servers around the world. They also provide a very good Virus protection program as part of their service. They also can monit... See more

Company replied

Rated 5 out of 5 stars

SurfShark is so easy to use, and the results are great! The colors, speed, and clarity exceed all other VPN services I have previously used and I have tried VPN's that many rated as the best in the i... See more

Rated 5 out of 5 stars

This is a fantastic and affordable VPN service, which is necessary these days. It allows for protection across multiple devices. I've been using their dedicated IP service for years as I work remotely... See more

Rated 1 out of 5 stars

Dopo aver ricevuto questo messaggio, ________________________ Your account is blocked Hi, Since your account was blocked, you will not be able to use it further. Due to violation o... See more

Company replied

Rated 4 out of 5 stars

I like Surfshark, it sort of just gets on with things without constant fiddling with it. One criticism is occasionally a site won't work properly or you may have difficulty opening it. If that happens... See more

Company replied

Rated 5 out of 5 stars

recently needed help with my Surfshark account, and Tristan handled everything perfectly. He was quick to respond, polite, and made the whole process super easy. What really stood out was his profes... See more

Rated 4 out of 5 stars

The price is fair for what it does but could be improved. The product is about on the same level as the VPN I had before this one. It slows down my connection speed. If I pause the... See more

Company replied

Rated 1 out of 5 stars

I’m really annoyed with Surfshark’s billing. I swear I cancelled my monthly subscription through my account, but they still took money again afterwards. When I went back to cancel I was told they... See more

Company replied

Rated 5 out of 5 stars

I had to use support which was AI at first which is fine. Then got a person and was able to help me. I had issues with purchasing on my phone(browser) because there was only 2 options for payment an... See more

Rated 5 out of 5 stars

I had an issue with accessing my account after losing my 2FA backup codes due to a phone reset. Colette Fairchild was extremely kind and patient, and clearly explained each step needed to resolve th... See more

Rated 1 out of 5 stars

Surfshark blocked my account without a clear explanation or any proof of wrong doing, and refused to refund my money. Support claimed an automatic system triggered the ban but couldn’t explain why, ci... See more

Company replied

Rated 5 out of 5 stars

As the title says, Surfshark must be one of the mandatory applications every tech guy needs to use. I've been using it for the past 3-4 years now and never got any bad opinions on it. From t... See more

Rated 5 out of 5 stars

For the last few years, I have been trying to find a VPN that is user friendly enough for me to navigate while providing the typical coverage I require. I don't require more than "normal". I really... See more

Rated 4 out of 5 stars

This program continues to block some web pages and there doesn't seem to be any reason for it. This becomes very frustrating when I have to pause SS, open the page and then reinitiate SS. It makes no... See more

Company replied

Rated 1 out of 5 stars

I had terrible streaming issues with Disney+ to my Colombia account, I tried with customer service giving me no real solutions, just the usual. One day I decided to try NordVPN and all my problem... See more

Company replied

Rated 4 out of 5 stars

Credit where credit is due, Surfshark's upload speeds seem to have improved lately. Still have the occasional website that blocks the IP addresses Surfshark is using. Most notable is that Google makes... See more

Company replied

Rated 5 out of 5 stars

I've been a subscriber of Surf shark VPN for 3 years. I rarely review anything until I have long term usage with uneventful service. Surf shark has met my expectations without needing the support a... See more

Rated 5 out of 5 stars

WONDERFUL, but only after spending hours and hours with 3 separate chats, and I finally ended up communicating with Felix Hensley. I have to assume the Surfshark people don’t understand the foibles o... See more

Rated 5 out of 5 stars

For whatever reason after 3 years of seamless auto-renews, it didn't renew on the date it was supposed to, leaving me without antivirus. Contacted through text chat and spoke with Lorelai who looked i... See more

Rated 1 out of 5 stars

terrible company standards and awful support. their free trial is a borderline scam(make sure you read the small print), as their refund policy includes free trials which is mind boggling as it should... See more

Company replied

Rated 5 out of 5 stars

Lily provided outstanding support! The response was incredibly fast, and my issue was resolved right away. Everything worked perfectly with my new email. Thank you, Lily, for the excellent and effi... See more

Rated 1 out of 5 stars

My experience with them was horrid they renewed my vpn subscription without my permission and refused to give me a refund. Greedy and horrible company stay away at all costs . Their customer servi... See more

Company replied

Rated 3 out of 5 stars

I just renewed my subscription but only because of their VPN. As a VPN product I like it but I would not recommend installing the antivirus. My antivirus with a major vendor was due for renewal so I w... See more

Company replied

Rated 3 out of 5 stars

Price i confusing, they charge you for administration and plus taxi that is not show. It's write 3mnd. Gratis but you pay for 27 mnd anyway. Then i check program and unfortunately it's not complex sol... See more

Company replied

Rated 5 out of 5 stars

Really simple to use VPN app allows us to watch sports when we’re on holiday. Really pleased with it so far. Customer Service is also top-notch. Jessica was fantastic; really patient with me, explain... See more

Rated 5 out of 5 stars

Chat was easily accessible on the app. The agents were all very patient in helping me get started with my first ever VPN. Lily Reed was exceptional. After I accidentally disconnected an earlier chat,... See more

Rated 5 out of 5 stars

Had a issue with with the scan as came up with multiple issues, Checked online and seemed a few people had same issue. Contacted customer service where i got Beatrix Aldridge, absolutely brillian... See more


Company details

  1. VPN Service
  2. Software company
  3. Software Vendor

About Surfshark

Written by the company

Online security made easy

Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.

The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.

Surfshark’s no-logs policy is regularly audited by Deloitte.

In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.

Image Placeholder


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

cool

cool, Surfshark helps. This is the only trusted VPN in India though.

12 February 2026
Rated 5 out of 5 stars

They are JGS!!!

The company has a solid list of features and not a lot of advertising spam coming my way, JGS!
JGS
Just Good Service!!!!

Thank You

11 February 2026
Rated 5 out of 5 stars

SURFSHARK is the best

SURFSHARK is the best! Been happy customer for years.
NEVER is a wait for customer service if any question arises. The customer service team is ALWAYS the epitome of professionalism.

11 February 2026
Rated 5 out of 5 stars

I paid twice by mistake

I paid twice by mistake, and the issue was resolved before I know it! Have just finished the desktop set up and very easy.

11 February 2026
Rated 2 out of 5 stars

Too many captcha interruptions

Too many captcha interruptions

10 February 2026
Surfshark logo

Reply from Surfshark

Hi there. If you're receiving CAPTCHA prompts, this happens because shared VPN IPs can trigger these checks due to high traffic. Try reconnecting to the same server, switching server locations, or consider using a Dedicated IP to reduce this issue. If you continue to have trouble accessing websites with Surfshark enabled, please don't hesitate to contact our support team. You can reach them at [email protected] or via live chat anytime. We're here to help.

Rated 4 out of 5 stars

Great VPN

I have used Surfshark for several years now, especially when travelling. It has served me well and has helped keep me and my data safe. There have been a few times when this VPN blocked safe sites that I attempted to use, but not very often. Surfshark's pricing is also competitive.

10 February 2026
Surfshark logo

Reply from Surfshark

Hey there, Ed, thank you for your kind words! We're thrilled to hear you are enjoying Surfshark.
If you experience website accessibility problems while connected to the VPN, switching to a different server in the Surfshark app can help. In case the issue persists, our customer support team can always be reached via email at [email protected] or by joining live-chat on our website, and they would be happy to help.

Rated 1 out of 5 stars

Initially had a fast connection but has…

Initially had a fast connection but has slowed down to a point I stopped using it. It seems the service slows down and then you have to spend a long time talking/texting customer service to resolve it. They normal try to blame your equipment. I also subscribe to a dedicated VPN so only I use the unique IP but still get catcha confirmation all the time and the searches where coming back from Google for a different country although I am in UK. So I question is this a dedicated IP???
I've spent considerable amount of time online / chat and they pointed at my Broadband service which don't make sense because it worked fine with VPN off. No feedback pretty poor service and expensive after the initial promo period.

1 January 2026
Surfshark logo

Reply from Surfshark

Hello, Santokh, we're sorry to hear about your experience. We would like to thoroughly investigate what could be causing these various issues on your device and look into what we can do to help sort this out. Please get in touch with us directly via email at [email protected].

Rated 5 out of 5 stars

Prompt response!

Appreciate the prompt response from the live CS! I got trouble logging in my account, sought help from the live support, and solved it within 15 mins! Great efficiency!

11 February 2026
Rated 4 out of 5 stars

Need improvements to compete with IpVanish…

Need you to provide more individual ip’s to be able to pick in order to get around the using VPN warning and companies not allowing service while blocking vpn’s.
Example is your competitor IpVanish. More ways to get around vpn blocks

10 February 2026
Surfshark logo

Reply from Surfshark

Hi there, thank you for your feedback! Service accessibility problems can sometimes be caused by a few different factors, and we would like to further look into what we can do to help resolve this. Please get in touch with us by joining live-chat on our website or at [email protected].

Rated 4 out of 5 stars

sometimes slows down the general use of…

sometimes slows down the general use of my phone.

15 January 2026
Surfshark logo

Reply from Surfshark

Hi there. Slow speed related problems can often be resolved by switching to a different connection protocol. To do so, go to the Surfshark app -> Settings -> VPN settings -> Protocol.
In case that does not help, please get in touch with our customer support team for further troubleshooting. You can reach them by joining live-chat on our website or at [email protected].

Rated 5 out of 5 stars

When renewal came up last year I…

When renewal came up last year I declined because the price was too high. Then immediately a pop up saying I could get 2 years for a super low price. I accepted. Great product and great marketing. Thank you Surf Shark team!

10 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look