Verified
Always found the system to be very good for first time user, easy to install and setup, this is my second home wired system reason for buying second system could no longer buy cameras for old system.... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I've had an earlier version of SWANN security system, but upgraded to a 4K. I wanted flood lights, 2 way audio and more upgrades. Best system I ever had. However, due to an outage in my neighborhood... See more
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The cameras are good, but the neighbours dislike the flashing red and blue lights. The short recording snaps miss some information. But overall a very good system. The quality is good, but if mounted... See more
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Verified
Almost backed out of buying my system because your account set-up sign-in instructions would not show the correct characters that were allowed. I had to go to another screen that said 'FORGET MY PASS... See more
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Couldn’t get any picture through from camera so I rang the customer support line, both guys hung up didn’t know what they were talking about. If Australian based businesses want to know why people don... See more
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Swann Advance X 4K Camera System. Beware, cat 5 cables supplied not fully wired. Only certain pins connected to save money, maximum 15fps recording, NVR clunky and slow, camera baseplates plastic. M... See more
Company replied
No problems using the Swann cameras. They seem reliable and the software is normally quite quick to open the review screen. They seem to stay well charged (admittedly it’s summer time and mostly face... See more
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Verified
Been with Swann Security 5 years. Their products are incredible. Im using my old recorder 4k 2020. With all the new technologies my receiver is stale. I purchased 2 advanced cameras, I cannot enter s... See more
Company replied
I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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Customer service awfull stay well clear .I have a lot of time trying to sort out cameras that only worked some of the time and one was faulty took to wher I bought it yhey did try but swan insisted th... See more
Company replied
Always keeping me, my loved ones and business safe. Have used both hardwired and wireless SWANN camera’s for over 8 years now and will always continue to use this brand of surveillance for my home a... See more
Company replied
I have had my swan cameras in for just over 2 years now & they work very efficiently. The image & vision quality is very clear even on night colour vision. The motion alerts are also very good when no... See more
Company replied
Very happy with my Swann Security devices. Imagery is in full colour and very clear. Activation alerts are a great feature, allowing you to promptly access “live view” to view what is happening i... See more
Company replied
Verified
Swann product I bought so far is great.Well packed, shipped intact and complete.Installing and integrating the system was simple.The quality of the components are solid.Included was everything includi... See more
Company replied
Verified
This product is a good for my needs. I use it for a dog camera. Worked perfectly to catch who has been getting on the table. They all denied it till caught him. Even scolded him over the mic. There... See more
Company replied
Well made solid cameras.Some problems with setting up,mostly due to me, but email to them provided superb response and help. Quality of recordings is excellent. Good entry level basic system. Much bet... See more
As an electrician, I would say that Swann security camera is part of my job. I love swann Security camera. Easy installation because it comes with its package 📦 and it doesn't need any part fo... See more
Company replied
I think the best thing about Swann cameras is that they can be used quite a distance away from the Wifi box with no need for electricity due to the solar panels on top of the cameras. A truly brillian... See more
Company replied
Bought a 4 camera system in Feb 2023, now Jan 2026. In that time 3 of the 4 cameras have failed but i have had 1 replaced under warranty, and fair do's there was no quibble but i really expect them to... See more
Company replied
Verified
Bought a camera, that was incompatible with my system. Understand that the error was on my part. But had to pay $20 to ship camera back to Swann. Had I bought through Amazon I would have had free ship... See more
Company replied
Great cctv system, clear view from cameras and easy to operate. One thing im really not happy about is DVR power supply, I had to replace 3 of them for period of 2 years. They over heated and stop w... See more
Company replied
Bought a 4 camera system a year ago 5th July 2024 to replace a Floureon 4 camera system which started to fail after 10 trouble free years . Just after the one year guarantee expired all 4 camera’s hav... See more
Company replied
I have spent 4 hours on the phone and 1 writing emails to somewhere in the Asia to troubleshoot 1 faulty max ranger 4K camera. Only 1 out of 8. This is a consumer product and not a professional s... See more
Company replied
Verified
Relatively easy to set up, and quality seems ok for the price. The works well most of the time. I find the system (CCTV recorder) goes off line quite frequently then re-appears randomly. This is not... See more
Company replied
We brought the NVW650 model. Easy to install, video is fairly clear and app is easy to use. The problem is it doesn’t consistently define between a pet and a person, Frustrating when you keep getting... See more
Company replied
We have had these cameras for a month and not impressed at all…front.camera and battey keep running flat,,,everything has been reduced aswell…and has sufficient sunlight as well…back. Camera cannot vi... See more
Company replied
Swann camera was overpriced for the poor quality made in China product Night vision is lower then a cheap $30 camera on eBay you can't see anything Also the solar panel integrated on camera doesn... See more
Company replied
Verified
I placed an order close to 2 weeks ago. Only half came, even though it was on the packing sheet. It has taken almost two weeks to rectify. Awful processes, terrible checks and balances. Customer s... See more
Company replied
Having problem after problem with our system. Ringing support team last year, to fix a problem, then this year it's gone wrong again, totally different problem However ringing the support team they w... See more
Company replied
Verified
Purchased a system off Amazon, received system did not work straight out of box. Placed other Swann systems in my cart at Black Friday/Cyber Monday sale prices. Swann would not replace system with a... See more
Company replied
Verified
Customer service is non existent. I tried multiple times to call customer service for after sale support and never got through to anyone. At one point I was on hold for 1.5 hours. When I send emails f... See more
Company replied
Verified
Very dis-appointed that the Swann app doesn't allow you to establish a User account for a spouse, or anyone else YOU feel needs it. Right now relegated to me logging out of my account on all devices... See more
Company replied
Verified
I opened the box, scanned the QR code for the quick start…404, that’s a really bad start. I dug into the box and there must be 25 individual pieces of paper and labels, and stickers and crap…really? W... See more
Company replied
Verified
I got the base station for my order, but it is useless without the 6 cameras which have not been delivered yet. I paid over one thousand dollars for this system, and I cannot use it at all without th... See more
Company replied
The cameras work good but the playback videos will send to my phone for a few days then stop for a week or 2 then it might do it again but usually it doesn’t send me anything again until I unplug the... See more
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Verified
Delivered as promised. Set up relatively easy. WiFi not brilliant so not getting best out of camera. Picture clear but whether face of intruder, at 20 metres away, would be recognised is debatable.
Company replied
I have ordered SWANN Security Enforcer 4 Camera 8 Channel 4K Ultra HD DVR Security SystemSWANN Security Enforcer 4 Camera 8 Channel 4K Ultra HD… On the 25th of this month, Oct, after I ordered th... See more
Company replied
It’s a shame the solar cameras are not as great as the dvr Swann systems. Mine are in full sun all day and I’m watching them go down by about 2-5% per day. Going to be painful getting them down all... See more
Company replied
Verified
I am happy with Swann products, but a bit disappointed that the dvr I was attempting to reprogram was no longer supported. So, although my system still works/worked fine, I had to abandon it and pur... See more
Company replied
Verified
I have owned swan’s camera for 4 years 3 of the six cameras have become faulty with the night light flickering and not working. As I pay insurance on my system I thought they would be fixed and taken... See more
Company replied
We purchased a ranger 4 solar panel, installed in May 2025. All 4 was working OK for a couple of months, then one camera didn't want to work. We tried moving it, tried different antenna, would work fo... See more
Company replied
Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
United States
- 1-800-627-2799
- swann.com
4.0
Great
11K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Non existent aftersales support
Ordered a system and additional cables. Turned out we didn't need the extra cables so tried to send them back just days after they arrives. We've had an absolute nightmare trying to do so and absolutely everything is managed by Ai bots and automated chat which either says NO or sends you around in circles for DAYS. After hours of trying, we eventually managed to speak to someone who's clearly based overseas and not in the UK like Swann would like you to believe. They are very quick to take your money but if you need ANY after sales help, forget it. It is honestly one of the worst experiences of "customer services" I have ever experienced. I would strongly recommend potential buyers look at other systems and companies as there are far better quality systems out there at the same price point and who offer a lot more in support and set up help.
9 February 2026
Unprompted review
Reply from Swann Security
Hi Tim,
Thank you for sharing your experience. We truly appreciate you taking the time to detail what’s happened. This is certainly not the experience we want for you or any of our customers.
Upon review, we can confirm that there was multiple contact attempts made via phone and email regarding your return request. Our team has also sent several responses, including an automated reply. To clarify, the automated system did not decline your refund request. It provided the necessary refund form, outlined the required details, and shared our contact information along with our operating hours to assist you further. There may have been some confusion due to the responses being sent across separate email threads.
That said, we’re pleased to confirm that your refund request has already been approved. A follow-up email containing the return instructions has been sent. Kindly check your inbox, as well as your spam or junk folder, in case it was filtered there.
Please be assured that our goal is always to provide clear guidance and timely support. If there is anything still unresolved or if you require further clarification, we encourage you to reply directly to the most recent email you’ve received so we can assist you right away.
We know this hasn’t met your expectations, but we’re committed to doing better. We value your feedback and the opportunity to make this right.
Mary -Swann Team.
Verified
Directions are not clear and what is…
Directions are not clear and what is given not enough.
29 January 2026
Reply from Swann Security
Hi Andrew,
Thank you for your feedback. We sincerely apologize that the directions provided were not clear and did not contain enough detail. This is certainly not the level of guidance we aim to deliver.
We’d be more than happy to walk you through the process step by step. Please let us know which part of the instructions was unclear or what specific details you need, and we will provide clearer guidance right away. You can also reach out to us directly at [email protected]. We're here to make this as smooth and straightforward as possible for you.
Your feedback is truly appreciated.
Mary - Swann Team
Good service
Good service. Sometimes playback. Goes down. But. Could. Be. My wi fi. But. Other. Than that Good.
11 February 2026
Unprompted review
Reply from Swann Security
Hi There,
Thank you for sharing your feedback. We’re glad to hear you’ve had a good experience with our service overall.
We understand how occasional playback interruptions can be frustrating. As you mentioned, this can sometimes be related to Wi-Fi strength or network stability. If you’d like, we’d be happy to help you troubleshoot and make sure everything is running as smoothly as possible. Feel free to reach out to us at [email protected]. We're here to assist.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hello Raj,
Thank you for your feedback. We’re thrilled to hear that you’re enjoying the system and that it’s been a perfect fit for your needs. That’s exactly the reliable performance we strive for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
That the DVR Box was intermittent. Thank you.
Yes , Thank you for purchasing the DVR Box. It took many months for to restock. I’m so grateful I was able to reorder. The problem was the DVR Box . Thank you.
20 January 2026
Reply from Swann Security
Hi Levance,
Thank you for sharing your experience. We truly appreciate you waiting while it was out of stock for several months. We’re so glad to hear you were able to reorder successfully and that the DVR Box resolved the issue you were experiencing.
Your understanding and continued support mean a great deal to us. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
I have been trying to return this item…
I have been trying to return this item as although it says it’s compatible with my system it is NOT .
Trying to speak to a human to do a return is hopeless
26 January 2026
Reply from Swann Security
Hi Kathleen,
Thank you for bringing this to our attention. We’re really sorry to hear about the frustration you’ve experienced while trying to return the item, especially after finding it wasn’t compatible with your system. We understand how disappointing that can be and this is certainly not the experience we want for you or any of our customers.
We’d truly appreciate the opportunity to look into this further and make things right for you. We will be reaching out to you via email shortly so we can review the details and work with you toward the best possible resolution.
Thank you for your patience, and we look forward to resolving this for you. Your feedback is truly appreciated.
Mary - Swann Team
Great fantastic
9 February 2026
Unprompted review
Reply from Swann Security
Thank you for your feedback. We're glad to hear you're enjoying the camera.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Peace of mind
I appreciate the app being updated often, and It’s real peace of mind knowing I can log in to check on my animals when I’m away from home.
8 February 2026
Unprompted review
Reply from Swann Security
Hi Antoinette,
Thank you for sharing your feedback. We’re glad to hear you appreciate the regular app updates and the peace of mind they bring. Knowing you can check in on your animals while you’re away is exactly the kind of reassurance we want to provide.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Awesome love it
8 February 2026
Unprompted review
Reply from Swann Security
Hello Noel,
Thank you for sharing your feedback. We’re thrilled to hear that you love the system.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Feeling safe and secure thanks
7 February 2026
Unprompted review
Reply from Swann Security
Hi Miguel,
Thank you for sharing your feedback. We’re so pleased to hear that you’re feeling safe and secure. That’s exactly what we aim to deliver.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Cannot fault these Swann security…
Cannot fault these Swann security cameras. Excellent price & quality.
7 February 2026
Unprompted review
Reply from Swann Security
Hi Belinda,
Thank you for your kind words and great feedback. We’re delighted to hear that you’re so happy with your Swann security cameras and that you found them to offer excellent value for the price and quality.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Very happy with Swann security system…
Very happy with Swann security system performance.
5 February 2026
Unprompted review
Reply from Swann Security
Hello Mahesh,
Thank you for your feedback. We’re delighted to hear that you’re very happy with the performance of your Swann security system. It’s wonderful to know that it’s meeting your expectations and giving you the peace of mind you deserve.
Should you ever have any questions or need assistance in the future, please feel free to reach out to us at [email protected]. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Solar panel cameras
I think the best thing about Swann cameras is that they can be used quite a distance away from the Wifi box with no need for electricity due to the solar panels on top of the cameras. A truly brilliant idea and works very well!!
5 February 2026
Unprompted review
Reply from Swann Security
Hi Mary,
Thank you for sharing your feedback. We’re thrilled to hear that you’re enjoying the convenience of our solar panel cameras and that they work well even at a distance from your Wi-Fi box. It’s wonderful to know that the solar-powered design has made your experience easier and more flexible.
Should you ever have any questions or need assistance in the future, please feel free to reach out to us at [email protected]. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
You take too long to respond to…
You take too long to respond to requests and questions.
22 January 2026
Reply from Swann Security
Hi Mitch,
Thank you for bringing this to our attention. We understand your concern regarding response times and appreciate the opportunity to clarify.
Upon reviewing your previous interactions with us, we can confirm that all responses were provided within our standard timeframe of 24–48 hours. That said, we’d like to further investigate this for you to ensure nothing was missed.
If you could please share your support ticket number, we would be more than happy to review it and assist you further.
Should you ever have any questions or need assistance in the future, please feel free to reach out to us anytime. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
Quality product at a good price
22 January 2026
Reply from Swann Security
Hi David,
Thank you for your feedback. We’re delighted to hear that you’re happy with the quality of the product and that you feel it offers good value. It’s wonderful to know that your experience has been positive.
Should you ever have any questions or need assistance in the future, please feel free to reach out to us at [email protected]. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I had a problem and the person I spoke…
I had a problem and the person I spoke to fixed it .What more could you ask for
4 February 2026
Unprompted review
Reply from Swann Security
Hi Marie,
Thank you for your feedback. We’re delighted to hear that your issue was resolved quickly and that the team member you spoke with was able to assist you effectively. It’s great to know that your experience met your expectations and that you received the support you needed.
Your satisfaction means a great deal to us, and we’re glad we could help. Should you ever have any questions or need assistance in the future, please feel free to reach out to us at [email protected]. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Sukhpal,
Thank you for your feedback. We’re delighted to hear that you find the product easy to use. It’s wonderful to know that your experience has been smooth and straightforward.
If you ever have any questions or need assistance in the future, please feel free to reach out to us at [email protected]. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
Ai is the problem only because you…
Ai is the problem only because you haven't given it enough information. Your site is difficult to find things I really want. I ordered a antenna that your AI said would work. Mary from swann said no it wouldn't work in email after I posted a question. You have helped me with my decision though. I will not ever by anymore swann products. You can thank yourselves for that. Email me if you want. I still have a useless antenna to get rid of.
20 January 2026
Reply from Swann Security
Hi Michael,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation has been.
We apologize for the inconvenience caused by the incorrect compatibility information provided by our AI, as well as the difficulty you experienced navigating our website. We understand that you relied on the information available when making your purchase, and we acknowledge that it is not your fault that an incompatible antenna was ordered. We regret the confusion this caused, especially after receiving conflicting information through follow-up communication.
While we do offer additional ways to confirm product compatibility through our support center or by speaking directly with our support team, we recognize that this should have been clearer from the beginning. Your feedback is valuable and helps us identify areas where we need to improve.
Upon checking, we can confirm that your refund request is currently pending approval and still in progress. Please check your email for the return instructions provided by our Customer/Warranty Team, as these details have been sent to you directly.
If you have not received the email or need any further assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and ensure this process goes as smoothly as possible.
Thank you for your patience and understanding. Your feedback is truly appreciated.
Mary - Swann Team
Verified
Great office purchase!
Fast, was able to answer questions I had before making the purchase.
20 January 2026
Reply from Swann Security
Hi Iris,
Thank you for your feedback. We’re glad to hear that our team was quick to respond and able to answer your questions before you made your purchase. Helping you feel confident in your decision is important to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Verified
Liked everything but range is not quite…
Liked everything but range is not quite as good as I had hoped but it still works just alittle slow sometimes
20 January 2026
Reply from Swann Security
Hi Terry,
Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the system overall. We understand that the range and occasional slower performance didn’t quite meet your expectations, and we appreciate you pointing that out. Factors like distance, walls, and network conditions can affect performance, but we know how important reliable range and speed are.
If you’d like tips to optimize performance or need any assistance, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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