Avoid this dropshipper
I ordered 5 pairs of socks on the 4th of december. I did not receive any confirmation of the order. The socks arrived the 18th of december. They were Christmas presents, so just in time, but 14 days is quite long for a delivery time. Makes you realize this is a dropship company.
The socks were really horrible. Too small, the uploaded image unrecognizable, the colors not bright and even difference in color in what should be the same color pattern. It looks like the socks have been used and washed for a 1000 times. So, okay, they are using a bad dropshipper. Even though this ruined my Christmas present for my colleagues (I ordered 5 pair for all my colleagues), I could still buy a new Christmas surprise for them, even if was not the personalized gift I wanted it to be.
So, I send them an email (on the 19th of december) explaining the situation, uploading photos of one pair of the socks (and also including the image they provided - what the socks should look like), but clearly explaining that it's all socks that are the same quality (seems kind of logical, as they are all made in the same company). So I get the reaction (on the 28th of december) if it was only the pair of which I was sending a photo and that they want to either send a new pair or make a refund.
I reply to them (on the 28th of december) explaining again that it was the same for all socks. This time I upload photos of all pairs and include the photos that they provided, so they can see the difference between their image and the final product.
I get a reply on the 1st of january that they need to have proof (photos) of the socks I have received. I reply the same day that I have already sent photos of all socks I received.
Today (7th of january) I receive a message that I will get one pair of new socks.
I obviously replied to them that I would like a full refund for all pairs and also include the information that I have already sent them all the photos they have asked for.
So, long story short: avoid. I am not sure if I will get my money back, but the socks have not been used for presents. I would be ashamed to give anyway such a horrible gift.
Update: Got a reaction today (12 january) They will not give any refund, they will send me new socks. I replied that I don't want new socks, but a full refund.
Clearly their service is the worst that you can imagine. But of course they are not making any money if everybody gets a refund. So their business model is that they say they can not make a refund, because the product is personalized. And then they throw in some european law about personalized items, which is nonsense as this speaks about Fourteen-day right of withdrawal instead of the product being inferior.
Update II: Got an email from them (12 january) that they will not refund. It is either a giftcard or new socks.
I answered them to make new socks, as they do not give me any other choice.
I got a reply from them (13 january) that in the case that I want new socks, I should design the socks with a different photo, because the reason of the low quality of the socks were the photos, which is of course total nonsense. I replied to them that I will not design new socks, but that I expect them to deliver what they have shown me on the design page after uploading my photos.
To be continued...