I have just completed a part exchange and purchase of a Rolex with Sam and the team at Swiss Time Pieces. The whole process from start to finish has been handled efficiently and professionally. Ev... See more

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Review summary
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Company details
- #22 of 128 best companies in Watch shop
- #41 of 291 best companies in Jewellery shop
Written by the company
SwissTimepieces is a family owned, Lake District based company. Our mission is to build the most secure place to buy and sell luxury watches. We take pride in the perfect examples we have to offer from brands such as Rolex, Patek Philippe, Audemars Piguet and more. Founded as a passion project by Samuel R Graham, our enjoyment for luxury watches drives everything we do, ensuring you experience nothing but the best. Discover the world of luxury watches with SwissTimepieces. SwissTimepieces is now one of the leading independent Watch Retailers in the North West, boasting a 3,000 sqr ft premises in Kendal, with multiple appointment rooms and watch lounge. Born in the Lake District, Delivering Worldwide. Trust, Passion & Attention to Detail since 2017. SwissTimepieces is an UK registered company, regulated by the Financial Conduct Authority and a member of the National Association of Jewellers.
Contact info
SwissTimepieces, Second Floor, Station House, LA96RY, Kendal, United Kingdom
- 01539 468057
- sales@swisstimepieces.co.uk
- swisstimepieces.co.uk
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great knowledge and customer service
Excellent communication and customer service. Highly recommended.
Very responsive and kept me fully…
Very responsive and kept me fully informed all through the process.
Very professional.
Purchase of Rolex
I have just completed a part exchange and purchase of a Rolex with Sam and the team at Swiss Time Pieces. The whole process from start to finish has been handled efficiently and professionally. Everyone has been really friendly in their approach whilst maintaining the correct level of professionalism. My part exchange was managed perfectly and my new Rolex which arrived yesterday was even better than I expected.
Thank you Swiss Time Pieces.
Fantastic experience
Fantastic experience, friendly and professional team that supports you every step of the way.
Good communications and very helpful…
Good communications and very helpful and accurate descriptions
Swisstimepieces sold one of my watches…
Swisstimepieces sold one of my watches via their site. They have been superb from start to finish, right from the quotation, to collection, keeping me informed throughout the process, securing me a sale and right up to transferring the funds to my account on the day they advised.
I would not hesitate to use them again, I have had nothing but a positive experience with this company.
Outstanding service.
⭐️⭐️⭐️⭐️⭐️ Outstanding service and a superb watch – highly recommended
I recently purchased a Rolex 116681 Yacht-Master II from SwissTimepieces and the entire experience has been excellent from start to finish.
Communication before purchase was prompt, honest, and helpful. Kieran answered my questions quickly and professionally, and the watch was exactly as described. Delivery was fast, fully insured, and very well packaged.
The watch itself is fantastic — condition exceeded expectations and it’s clear they take care to supply quality, authentic pieces.
I also want to mention their integrity and customer service. They were transparent, responsive, and genuinely easy to deal with, which isn’t always the case in the pre-owned watch market.
Overall, a smooth, trustworthy transaction and I wouldn’t hesitate to buy from them again.
Highly recommended.
— Joe Clifford
Quick very politely spoken good job…
Quick very politely spoken good job done.
Cracking communication and service
Cracking communication and service. Put me at ease as soon as I arrived and made the whole transaction seamless. Nothing was too much trouble and would happily recommend.
Trust worthy!
Friendly, helpful staff.
Very professional.
Would recommend them.
Great service
Great service. Efficient and trustworthy. Watches - they have sold me two and both meet expectations.
Outstanding customer service and…
Outstanding customer service and knowledge from the team. They looked after me and helped me through the purchasing process. Would highly recommend and will purchase from them again.
Great price and service
Great price and service, quick communication and very quick delivery
Great company
Great company. Great communication, informative, helpful, friendly and good valuation for my watch.
I’ve dealt with other companies and SwissTimePieces was the most honest so I went with them.
Took awhile to sell my watch but I understand the watch is unique and was waiting for the right person.
If you’re looking to sell, don’t hesitate to contact them. At least you get a quote and the honest advice to help you decide on what to do. I highly recommend them. Payout on time and quickly.
If you’re looking to buy, they offer lots of models with great prices and help you find your perfect watch too.
Thank you Sam and the team. Wish you all the best and will definitely come back to you in the future. See less
Fantastic service throughout my…
Fantastic service throughout my purchase of a Rolex watch. Cannot fault Sam and his team. They made sure my purchase was first class and never felt pressured to buy. I visited there offices twice before I picked my watch up. Thanks very much
10/10 service
Stress free process from start to finish when part exchanging my watch with these guys, great communication and couldn’t do enough to help! Would definitely use again.
Excellent ! ( Sky Dweller )
Great service , decent price, all arrived as promised with an additional watch travel case - nice touch
Rolex batgirl
Very happy with the experience selling and buying a watch with this company very professional and friendly staff very competitive with price would definitely use again in the future
Great experience, I’ll be coming back.
Spoke with George from the off and he was very helpful and honest throughout our conversations .
I came into the office in Kendal to view the watch and was made to feel very comfortable during my consultation with George.
I bought the watch and have to credit both George and Kieran for the professionalism!
Thank you for your help lads!
Extremely positive experience.
From first meeting them to the actual sale and transfer of funds, the whole experience was seamless. I'd highly recommend Swiss Timepieces to anyone wanting to sell, or indeed buy, a quality Swiss watch. I achieved what I thought was a very fair price for my Rolex. I wouldn't hesitate to use them again.
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