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SwissTimepieces Reviews 1,435

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the professionalism and efficiency with which transactions are handled. Consumers appreciate the friendly and helpful staff, who are knowledgeable and make them feel valued. The quality of the products is frequently mentioned, with reviewers noting that items are accurately described and often exceed expectations. People are also pleased with the prices offered, feeling they receive fair deals whether buying or selling. The seamless and stress-free nature of the process is a recurring theme, with many expressing a willingness to return for future purchases or services. Consumers also appreciate the personal touch and attention to detail provided by the company.

Based on these reviews

Rated 5 out of 5 stars

I have just completed a part exchange and purchase of a Rolex with Sam and the team at Swiss Time Pieces. The whole process from start to finish has been handled efficiently and professionally. Ev... See more

Rated 5 out of 5 stars

As I live some 300 miles away from SwissTimepieces, visiting their showroom was not an option. From my first phone call to the team & Kieran sending a detailed WhatsApp video & Angel sending me addit... See more

Rated 5 out of 5 stars

We purchased two pre-owned Rolex watches from Swiss Timepieces having seen them on their website. The sale was handled by the Sales Manager, Kieran who could not have been more helpful. The watches ar... See more

Rated 5 out of 5 stars

OMG, I cannot believe I am the proud owner of a magnificent Rolex Deepsea! Feeling quite emotional! George (supported amazingly by Kieran and Isabel) has been incredible! The patience, honesty and... See more

Rated 5 out of 5 stars

From first meeting them to the actual sale and transfer of funds, the whole experience was seamless. I'd highly recommend Swiss Timepieces to anyone wanting to sell, or indeed buy, a quality Swiss wat... See more

Rated 5 out of 5 stars

Spoke with George from the off and he was very helpful and honest throughout our conversations . I came into the office in Kendal to view the watch and was made to feel very comfortable during... See more

Rated 5 out of 5 stars

First time using a service like this to sell one of my watches. Your always sceptical at first as your sending your watch that's worth alot of money by post and to a company I've never heard of until... See more

Rated 5 out of 5 stars

I was a little sceptical about buy 2 rolex on line but after talking with Kieran I felt more confident. After making my purchases every thing went smoothly and watches were delivered on time well pac... See more

Rated 5 out of 5 stars

My Rolex DateJust watch was sold within a couple of days, giving me a great return, at least 10% better than two other offers I’d received. The whole process was very simple and the secure, insured de... See more

Rated 5 out of 5 stars

Angel and the team were brilliant with my recent watch purchase. Initially phoned up on the Monday to enquire on a watch, within 10 minutes of the phone call I had the extra details and pictures... See more

Rated 5 out of 5 stars

Having moved to bigger premises in Kendal, it was my second purchase from ST. I elected to collect my new watch & was really impressed by the new offices which had been finished to a very high standar... See more

Rated 5 out of 5 stars

Made a purchase in mid January for a gold Rolex, Sam and all his team were excellent from start to finish of my purchase. I did not find any of the staff to be pushy with my purchase and was made to f... See more

Rated 5 out of 5 stars

First experience with Swiss. Was a little hesitant at first but made decision to try them. From the first contact, they were professional, courteous and dealt with everything so promptly. Took a littl... See more

Rated 5 out of 5 stars

Fantastic buying experience which is always difficult to get right when buying something remotely from a shop. Staff respond very quickly to texts on WhatsApp and we’re flexible on the price which is... See more

Rated 5 out of 5 stars

We had a brilliant experience buying a watch for our son's 21st birthday. The staff were absolutely fantastic, they made the whole occasion feel so special, with thoughtful touches and even a couple o... See more

Rated 5 out of 5 stars

I recently purchased a 10 month old Rolex from their wonderful collection .Living 3 hour drive away meant postal service! I was kept informed constantly on delivery. The whole experience was first cla... See more

Rated 5 out of 5 stars

I personally loved the honest and upfront conversation with Kieren who is also a former Emergency Service worker. He built rapport really quickly and was straightforward with his answers. The p... See more

Rated 5 out of 5 stars

I recently purchased my second piece which was totaly unplanned but too good an opportunity to miss George was absolutely brilliant . It was delivered without any hassle & when unboxing even better .... See more

Rated 5 out of 5 stars

I've been looking for a replacement for my Rolex Explorer 2, which was unfortunately stolen. SwissTimepieces, had a 2023 model, in mint condition, visibly unworn and at the best price in the UK. Livi... See more

Rated 5 out of 5 stars

Sold my Rolex gmt master 11 (root beer) through Swiss timepieces. Initially, met Sam and his brother who explained the process and kept us informed. The watch sold within a week and funds were paid o... See more

Rated 1 out of 5 stars

Unhelpful. Registered and used their business WhatsApp account to share more than enough details, lots of photos of multiple watches to then be told ‘you need to fill in a form for each one’. Every ot... See more

Company replied

Rated 4 out of 5 stars

Dealing remotely nightmare ! Phone and email comms did not feel me with the confidence. Emails bouncing from different people. Appreciate you may have been busy etc. But it was my first deal and re a... See more

Rated 5 out of 5 stars

Absolutely phenomenal from start to finish. I researched the best place within the North of England to buy a high end watch and these guys stood out from the rest. Purchased my Submariner with absolut... See more

Rated 5 out of 5 stars

Sam made the process really easy and updated me regularly throughout the sale of my watch which was sold swiftly and also returned me a great price which was significantly higher than I’d been offered... See more

Rated 5 out of 5 stars

Excellent hassle free service selling my Rolex Submariner. Every part of the selling process was taken care of 100% and the payment arrived exactly on the day promised. I received more than 10% higher... See more

Rated 5 out of 5 stars

I would highly recommend SwissTimepieces from the sale of my Rolex watch. From their initial email detailing the collection and sale process, everything was as you see on their website. In my case... See more

Rated 5 out of 5 stars

The team kept me updated throughout the selling process which was all carried out seamlessly by Swiss Timepieces. Absolutely delighted with the service received. Couldn’t fault the team and really hap... See more

Rated 5 out of 5 stars

Seamless from start to finish lovely watch good buying experience. My only suggestion would be to include a watch roll (branded to SW). It’s only a small thing but it would have made me feel special a... See more

Rated 5 out of 5 stars

Well… I don’t know where to start. ST had my dream watch in stock for a very competitive price! I hadn’t heard of ST before so was very reluctant to pursue my interest, however, after doing so... See more

Rated 5 out of 5 stars

Swisstimepieces sold one of my watches via their site. They have been superb from start to finish, right from the quotation, to collection, keeping me informed throughout the process, securing me a... See more

Rated 5 out of 5 stars

Bought a stunning Rolex Datejust 41 Black Dial Bi-Metal from Kieran who was super helpful throughout the process and sized it to perfection! Arrived next day as advertised. Pictures were great but eve... See more

Rated 5 out of 5 stars

If you want to purchase a prestigious watch then these are the guys to go to. I have now purchased 2 watches, a Rolex Submariner No Date and an Omega Speedmaster Professional. Both were as described a... See more

Rated 5 out of 5 stars

Angel made the whole process easy, efficient and drama free. 24hr delivery is perfect. No issue with buying from this awesome on line watch vendor. Watch is as described, mint. Well done Angel and the... See more

Rated 5 out of 5 stars

What can I say? From the moment I contacted SwissTimepieces I was provided with a thoroughly pleasant and professional service. I delivered my Rolex Oyster Perpetual Datejust to the Kendal showroom a... See more

Rated 5 out of 5 stars

I recently sold my Rolex through Swiss Timepieces and couldn’t be happier with the experience. From start to finish, the process was smooth, transparent, and completely stress-free. The te... See more

Rated 5 out of 5 stars

I’ve had an excellent experience using SwissTimepieces twice now. They are very user friendly, efficient and give you real confidence. Having seen how they deal with sales I plan to buy my next watch... See more

Rated 5 out of 5 stars

Stress free process from start to finish when part exchanging my watch with these guys, great communication and couldn’t do enough to help! Would definitely use again.

Rated 5 out of 5 stars

Bought a lovely Rolex 1908 online at a good price. Unfortunately it just didn't suit me and so I asked for a return / refund. Swiss Timepieces were brilliant. They dealt with my request with no hass... See more

Rated 5 out of 5 stars

What a fantastic service selling my watch with you guys from start to finish I would recommend anyone looking to sell your watch to use Swiss timepieces. I had a bad experience with two of the so cal... See more

Rated 5 out of 5 stars

Just wanted to say I had an amazing service from Kieran at SwissTimepieces. Having grown tired of walking into 10 plus Rolex stores all around the world I found the exact watch I was looking for in mi... See more

Rated 5 out of 5 stars

In a world where these days customer service seems a thing of the past it was so refreshing to deal with Swiss Timepieces, from start to finish we received outstanding service. Nothing was too much t... See more

Rated 5 out of 5 stars

Purchased a used Tudor Black Bay Harrods edition from SwissTimepieces. Watch arrived in 2 days, Fast shipping via DHL with full tracking. Very happy with the watch, price was very competitive and... See more


Company details

  1. #22 of 128 best companies in Watch shop
  2. #41 of 291 best companies in Jewellery shop

Written by the company

SwissTimepieces is a family owned, Lake District based company. Our mission is to build the most secure place to buy and sell luxury watches. We take pride in the perfect examples we have to offer from brands such as Rolex, Patek Philippe, Audemars Piguet and more. Founded as a passion project by Samuel R Graham, our enjoyment for luxury watches drives everything we do, ensuring you experience nothing but the best. Discover the world of luxury watches with SwissTimepieces. SwissTimepieces is now one of the leading independent Watch Retailers in the North West, boasting a 3,000 sqr ft premises in Kendal, with multiple appointment rooms and watch lounge. Born in the Lake District, Delivering Worldwide. Trust, Passion & Attention to Detail since 2017. SwissTimepieces is an UK registered company, regulated by the Financial Conduct Authority and a member of the National Association of Jewellers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Purchase of Rolex

I have just completed a part exchange and purchase of a Rolex with Sam and the team at Swiss Time Pieces. The whole process from start to finish has been handled efficiently and professionally. Everyone has been really friendly in their approach whilst maintaining the correct level of professionalism. My part exchange was managed perfectly and my new Rolex which arrived yesterday was even better than I expected.

Thank you Swiss Time Pieces.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Swisstimepieces sold one of my watches…

Swisstimepieces sold one of my watches via their site. They have been superb from start to finish, right from the quotation, to collection, keeping me informed throughout the process, securing me a sale and right up to transferring the funds to my account on the day they advised.

I would not hesitate to use them again, I have had nothing but a positive experience with this company.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

⭐️⭐️⭐️⭐️⭐️ Outstanding service and a superb watch – highly recommended
I recently purchased a Rolex 116681 Yacht-Master II from SwissTimepieces and the entire experience has been excellent from start to finish.
Communication before purchase was prompt, honest, and helpful. Kieran answered my questions quickly and professionally, and the watch was exactly as described. Delivery was fast, fully insured, and very well packaged.
The watch itself is fantastic — condition exceeded expectations and it’s clear they take care to supply quality, authentic pieces.
I also want to mention their integrity and customer service. They were transparent, responsive, and genuinely easy to deal with, which isn’t always the case in the pre-owned watch market.
Overall, a smooth, trustworthy transaction and I wouldn’t hesitate to buy from them again.
Highly recommended.
— Joe Clifford

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Great communication, informative, helpful, friendly and good valuation for my watch.
I’ve dealt with other companies and SwissTimePieces was the most honest so I went with them.
Took awhile to sell my watch but I understand the watch is unique and was waiting for the right person.
If you’re looking to sell, don’t hesitate to contact them. At least you get a quote and the honest advice to help you decide on what to do. I highly recommend them. Payout on time and quickly.
If you’re looking to buy, they offer lots of models with great prices and help you find your perfect watch too.
Thank you Sam and the team. Wish you all the best and will definitely come back to you in the future. See less

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service throughout my…

Fantastic service throughout my purchase of a Rolex watch. Cannot fault Sam and his team. They made sure my purchase was first class and never felt pressured to buy. I visited there offices twice before I picked my watch up. Thanks very much

16 January 2026
Rated 5 out of 5 stars

10/10 service

Stress free process from start to finish when part exchanging my watch with these guys, great communication and couldn’t do enough to help! Would definitely use again.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Rolex batgirl

Very happy with the experience selling and buying a watch with this company very professional and friendly staff very competitive with price would definitely use again in the future

24 January 2026
Rated 5 out of 5 stars

Great experience, I’ll be coming back.

Spoke with George from the off and he was very helpful and honest throughout our conversations .

I came into the office in Kendal to view the watch and was made to feel very comfortable during my consultation with George.

I bought the watch and have to credit both George and Kieran for the professionalism!

Thank you for your help lads!

21 January 2026
Rated 5 out of 5 stars

Extremely positive experience.

From first meeting them to the actual sale and transfer of funds, the whole experience was seamless. I'd highly recommend Swiss Timepieces to anyone wanting to sell, or indeed buy, a quality Swiss watch. I achieved what I thought was a very fair price for my Rolex. I wouldn't hesitate to use them again.

26 January 2026
Unprompted review

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