The Pretty Dress Company Reviews 2,721

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, highlighting the beautiful designs, the high-quality fabrics, and the excellent tailoring, with many dresses being made in England. Consumers also appreciate the fit of the dresses, often mentioning that they fit true to size, though some suggest checking the measurements and sizing up if between sizes. People consistently praise the delivery service, noting the quick delivery times and the careful packaging, with items arriving in boxes with tissue paper. The ordering process is described as easy, with excellent communication and tracking. Customer service is also highly regarded, with reviewers mentioning quick and helpful responses to inquiries. Overall, consumers highly recommend this store and express intentions to order again, appreciating the quality, fit, and service provided.

Based on these reviews

Rated 5 out of 5 stars

I wanted a dress for my husbands funeral, style and quality were very important as my husband was a young 55yr old whom loved well made clothing. The style, fit and feel of the dress was absolutely p... See more

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Rated 5 out of 5 stars

Fabulous dress so delighted. Measurements on website bang on, was worried wouldn’t be as didn’t end up ordering my usual size but it was perfect. Sized up in Hepburn dress. Great service and presented... See more

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Rated 5 out of 5 stars

Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of... See more

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Rated 5 out of 5 stars

Lovely, gorgeous dresses! They fit really well, definitely check measurements for size as they fit like a glove! Packaged lovely in cardboard box with tissue, arrives normally with 2-3 days of orderin... See more

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Rated 5 out of 5 stars

Fantastic company! Would 100% use them again! I did return my dress, as the style didn’t suit my figure but it was beautifully made, gorgeous fabric, delivered in a box with tissue paper that felt li... See more

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Rated 5 out of 5 stars

Awesome! I just made my first purchase and I'm thrilled with the dresses. They're gorgeous, beautifully finished and made from high-quality fabrics. I ordered two dresses, but the sizes were too big,... See more

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Rated 5 out of 5 stars

Everything about this company is positive. The website size guide and description were accurate. The ordering process is good with excellent communications and Royal Mail tracking. From order to ar... See more

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Rated 5 out of 5 stars

Beautiful designs to choose from Ordering was easy. Delivery was quick and the packaging was as it should be. In a box and not squashed up in a bag Showed that the company had pride in their sa... See more

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Rated 5 out of 5 stars

I'm very happy with my purchase! I ordered the Josephine Midi Dress and received it quickly with clear tracking information throughout. The dress looks exactly like the photos on the website — beautif... See more

Rated 5 out of 5 stars

This is my second time ordering and I had another great experience with The Pretty Dress Company. The dress I ordered was beautifully made with high-quality fabric and stitching, and it fit exactly as... See more

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Rated 5 out of 5 stars

This was my first time ordering from TPDC and it was a very pleasant experience. Their website is enjoyable to scroll though, and I could request they email me when a dress unavailable on their site i... See more

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Rated 5 out of 5 stars

The dress is absolutely beautiful. Unfortunately for me I didn’t understand the UK sizing and probably needed to size up one size but it’s so lovely that I am keeping it as inspiration for a smaller... See more

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Rated 5 out of 5 stars

I decided that Easter was a decent excuse to try a new dress. These dresses are gorgeous and I’d been looking for at them for a few months before deciding to give them a shot. The quality is outstandi... See more

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Rated 5 out of 5 stars

I ordered 2 dresses, 1 tartan and 1 plain and really wish I could have kept them both. The one I returned was easily done and the money was credited quickly. Like many of the other reviews I was pl... See more

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Rated 5 out of 5 stars

The cotton material made the playsuit perfect for summer! I love the way it snatches the waistline and since I run a little top heavy I was worried about the sizing. Granted its a little tight aroun... See more

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Rated 5 out of 5 stars

You can really feel the quality in everything made by Pretty Dress Co. I feel so elegant and wonderful in everything I buy from you guys - I recommend to everyone I know who is struggling to find clas... See more

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Rated 5 out of 5 stars

Ordered another 2 dresses from The Pretty Dress company. The hourglass dress in roses and white looked wonderful. The other dress was spectacular but because it was an off shoulder style thus didn’t r... See more

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Rated 5 out of 5 stars

I purchased the Heburn swing dress in the colour Berry to wear to His Majesty's Garden Party at Buckingham Palace. Firstly the colour is gorgeous! The perfect raspberry pink. Secondly the dress has... See more

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Rated 3 out of 5 stars

Delivery was quick and ordering process easy. Just a little disappointed with the quality of the product - a belt. For £15 would expect it to be lined with the material on both sides/be a more firmer... See more

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Rated 1 out of 5 stars

I have tried to place an order with this company but the offer code they offered me will not work at checkout. I have emailed them and posted explaining on FB but my messages seem to be deleted. I am... See more

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Rated 1 out of 5 stars

It took 3 weeks for them to ship the dress out. When it finally gets to the US from China they deliver it to a whole different City which is 45 minutes away. Because I added time after looking at the... See more

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Rated 4 out of 5 stars

A lovely quality, well made dress, which was, sadly, too short for me, and the style didn't quite suit. Arrived well packaged. Communications good and delivery and returns procedures were efficient a... See more

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Rated 4 out of 5 stars

I ordered 2 different dresses in different sizes for a friends wedding in the hope one would fit. Both dresses were lovely and good quality. I kept one and returned the other. You do have to pay the... See more

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Rated 5 out of 5 stars

Beautiful dress. I absolutely love it. The quality is superior Excellent customer service I telephoned to reserve a different size so I could do an exchange in time for a family wedding. I retur... See more

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Rated 5 out of 5 stars

Excellent customer service, thanks Louise! The dress arrived in time and is absolutely divine. High quality, vibrant colour, no messy hems. The dress is also true to size. The only problem was the h... See more

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Rated 5 out of 5 stars

Only found about this company whilst searching online for a black dress. Had never heard of it before and I was sceptical initially. Found website easy to use, true descriptions of the dresses and pro... See more

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Rated 4 out of 5 stars

First time ordering from TPDC! I got the Josephine midi dress in forest green. The material is nice and thick with a generous amount of stretch. I was in between sizes and customer service was helpful... See more

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Rated 5 out of 5 stars

Prompt delivery of a lovely, weighted fabric dress. Pretty shape and great fitting. My only issue and it is a personal one due to disability and not of any detriment to the dress, is might be a strug... See more

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Rated 5 out of 5 stars

I recently bought the Hepburn Swing Dress in green and red for a wedding. I chose the red and felt amazing, plus I recieved lot's of compliments. I returned the green one and experienced super efficie... See more

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Rated 5 out of 5 stars

Took me a few years to finally give The Pretty Dress company a try, as I was worried about returns from the US to UK, but I've never needed to return a dress, and I now have a closet full of them! 11... See more

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Rated 5 out of 5 stars

The Pretty Dress Company are just a fabulous business with classy Timeless, top quality dresses and excellent customer service. I first found The Pretty Dress Company last year online while lo... See more

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Rated 5 out of 5 stars

Excellent quality of dress, it fits perfectly and I saw in my parcel that they offer a fittings service too which is great! I have a small waist so fits my shape well but if you have a bigger waist yo... See more

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Rated 2 out of 5 stars

I ordered two dresses that were not suitable. My problem is I sent them back promptly arriving back 28/4. When ringing to check when the refund was being processed I was told it would not be done unti... See more

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Rated 5 out of 5 stars

My order arrived incomplete and they bend up backwards to make it right, removing shipping costs and custom fees. I love their dresses so much and the care they show to their customers. I will continu... See more

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Rated 4 out of 5 stars

Ordered 3 dresses, which arrived today. They look well made & are lined & great colours. Unfortunately the sizing is too small for me - I am a standard M&S size 10, but these size 10 dresses were def... See more

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Rated 1 out of 5 stars

Dress never came. It was delivered to the incorrect address some how. No refund and it has been weeks. I had to end up ordering another dress for my daughter’s dance at 3 times the amount plus express... See more

Rated 5 out of 5 stars

Excellent value for money, quick delivery, nicely packaged, dress is made of quality material and to top it off it fit like a glove. I'm extremely happy with my purchase and would definitely purchase... See more

Company replied


Company details

  1. #253 of 629 best companies in Clothing Shop

Written by the company

The Pretty Dress Company designs and makes beautiful dresses in the UK. Creating high quality, elegant dresses and clothing for the contemporary woman. Inspired by the silhouettes and glamour of the Golden Era of Fashion, our dresses are timeless and flattering. The Pretty Dress Company strives to produce garments that our customers can treasure and feel amazing whilst wearing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Impossible to communicate with this company

I have tried to place an order with this company but the offer code they offered me will not work at checkout. I have emailed them and posted explaining on FB but my messages seem to be deleted. I am not impressed by their customer service.

4 February 2026
Unprompted review
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Dear Tina,

We’re sorry to hear about your experience and appreciate you taking the time to let us know. We’ve checked our records and unfortunately haven’t received any emails from you, so it’s possible your message didn’t reach our inbox. We’d also like to reassure you that we don’t delete customer comments or messages on Facebook.

If you could please email us again at customerservice@theprettydresscompany.com, we’ll look into your offer code issue right away and make sure you can complete your order.

Thank you for your patience — we’d really like to get this sorted for you.

Rated 5 out of 5 stars

Dress!

Loved the dress I got very high quality!

7 April 2025
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Reply from The Pretty Dress Company

Thank you so much for your lovely review – we’re thrilled to hear you loved your dress!

We take great pride in our fabrics and craftsmanship, so it means a lot that the quality stood out . We hope you feel amazing every time you wear it, and we’d love to welcome you back again soon for your next special dress.

Rated 5 out of 5 stars

Beautifully made dress.

Beautifully made dress.. fitted like a glove and was well
Admired at the ‘do’ I ordered it for .. prompt delivery

23 January 2026
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Reply from The Pretty Dress Company

Thank you so much for your wonderful feedback – we’re delighted to hear that your dress was so well admired at your event!

We’re also very happy that your delivery arrived promptly for your special occasion. We hope you’ll think of us again next time you need something special to wear.

Rated 5 out of 5 stars

Lovely - grey, but not dull!

Really good service. I knew the dress would not be ready for a month, but PDC kept me imformed about progress. Delivery was on time. The dress is great! Alison xx

16 January 2026
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Reply from The Pretty Dress Company

Thank you so much, Alison, for taking the time to share this lovely review.

We really appreciate your patience while your dress was being made, and we’re delighted to hear that the updates along the way were helpful and that delivery arrived on time. It’s wonderful to know you’re so pleased with the dress – we hope you enjoy wearing it, and we’d be delighted to help you again in the future.

Rated 5 out of 5 stars

Lovely quality tartan fit and flare…

Lovely quality tartan fit and flare dress. Customer service responded quickly when I got in touch to ask about the pre-order status. They were also helpful in advance of ordering when I was unsure of sizing.

22 January 2026
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you so much for your lovely review.

We’re delighted to hear you’re happy with the quality of your tartan fit-and-flare dress and that it worked so well for you. It’s great to know our team were able to respond quickly about your pre-order and help with sizing in advance – we always want you to feel confident when you place your order. We hope you enjoy wearing your dress and look forward to helping you again in the future.

Rated 1 out of 5 stars

Awful experience

Making a dress for me, which was apparently initially in stock, have been waiting 6 months so far. Are flippant in their replies and now not even responding to my polite requests. Would not recommend, shocking service

28 January 2026
Unprompted review
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Hi Ann,

We’re very sorry to read your review but believe there may be some confusion, as we have checked our records and do not have any order under your name or contact details. We’d never ignore a genuine customer enquiry, and we always aim to provide prompt and helpful service.

Could you please contact us directly at cusomerservice@theprettydresscompany.com with your order number or any proof of purchase so we can look into this further? If you did not place an order with us, it’s possible you’ve mistaken us for another company with a similar name.

Thank you for bringing this to our attention — we’d like to help clear this up as soon as possible.

Rated 4 out of 5 stars

Good for vintage style clothing

Vintage style cropped cardigan was just what I was looking for.

26 August 2025
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Reply from The Pretty Dress Company

Thank you so much for your review.

We’re delighted to hear that the vintage-style cropped cardigan was just what you were looking for. It’s always lovely to know when a piece matches someone’s style so well, and we hope you love wearing it.

Rated 4 out of 5 stars

ok product

ok product, but sizes are smaller than expected.

19 May 2025
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Reply from The Pretty Dress Company

Thank you for taking the time to leave your feedback.

We’re sorry to hear the sizing wasn’t quite as you expected. Your comments are really helpful, and we’ll make sure they’re shared with the team as we continually review our size guidance. If you’d like any help with finding the best fit or with an exchange or return, our customer service team will be very happy to assist you.

Rated 5 out of 5 stars

Great service

Great service, fast delivery. Very pleased with dress

24 December 2025
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Reply from The Pretty Dress Company

Thank you for your wonderful feedback! 🌷
We are delighted to hear you were happy with our service, fast delivery, and that you’re so pleased with your dress. We hope you enjoy wearing it and look forward to welcoming you back to The Pretty Dress Company again soon. 💕

Rated 5 out of 5 stars

Beautiful dress quickly dispatched…

Beautiful dress quickly dispatched would highly recommend

23 December 2025
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Reply from The Pretty Dress Company

Thank you for your kind words! We are so pleased to hear that you love your dress and that it was dispatched quickly. Your recommendation means a great deal to us and we hope you enjoy wearing your new dress.

Rated 1 out of 5 stars

Terrible returns process

Bought the red velvet Tilly prom dress and matched the size chart exactly…too big in the bust and waist! Return at shippers cost from the US, which cost $50. Just got a bill for tariffs of it coming over for $75!!! And likely have to pay it AGAIN for the return. By the time I’m done I’ll pay more for returning it than buying it. I’m so mad.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the KENNEDY ROLL COLLAR…

I ordered the KENNEDY ROLL COLLAR PENCIL DRESS size 8 in Bordeaux for my big birthday to Florence .
I was thrilled with the quality , fit and beautiful colour of the dress and felt a million dollars ! I accessorised with a broach . It fitted like a glove but I did NOT upsize as many have ,as there is a bit of stretch in fabric.
I love it ❤️

22 October 2025
The Pretty Dress Company logo

Reply from The Pretty Dress Company

Thank you for your fabulous review and for choosing the Kennedy Roll Collar Pencil Dress in Bordeaux for such a special birthday trip to Florence. It is wonderful to hear that you loved the quality, fit and colour, and that you felt a million dollars in it – the brooch sounds like a perfect finishing touch. We are also pleased the size 8 worked so well for you with the slight stretch in the fabric. Enjoy wearing your dress, and thank you again for your kind words and support.

Rated 5 out of 5 stars

Beautiful dress!

The Josephine dress feels so well made! The fabrics is thick and flowy, and the fit of the dress is perfect!

27 October 2025

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