Verified
I've bought shutters from these folks before, and they were just as helpful this time as back then. Pleasant, cheerful people who are patient with folks navigating the measurement requirements.... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
Company replied
Verified
Great customizable shutters at competitive prices. I am more of a DIY person so measuring and installing was pretty easy. Shipping takes a few weeks to a month from initial order.
Company replied
Verified
So far this has been a positive experience. My window trim was difficult to measure (wood profile) but consultant Bernice made the task workable. I am so excited for delivery day and hopeful for inst... See more
Company replied
Verified
There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have... See more
Company replied
Verified
It was my 2nd time ordering, so that made things go very quickly, but the phone interview follow up is probably the best part. Both times I've ordered, the agent was very good about asking the right... See more
Company replied
Verified
The experience through the ordering process has been exceptional. The videos showing the many options and how to measure are very detailed. Entering the order details is a bit clunky; make certain tha... See more
Company replied
Verified
The company agent was knowledgeable, forthcoming with information, polite, and pleasant. Keomi (spelling?) responded by phone to me in a timely way. I made a stupid mistake on my shutter order and she... See more
Company replied
Verified
I purchased several of the Luxe Wood plantation shutter and love the quality and construction. The ordering and process is easy and the call back from the order department to review and confirm the... See more
Company replied
Verified
This company (The Shutter Store) has the best customer service I have encountered in a very long time. I was so nervous about ordering custom shutters online because if measurements are not exact, th... See more
Company replied
Verified
Customer service was more than prompt and answered all our questions. She also asked some important questions which were relevant to our purchase. Online ordering was a snap. Haven't received the sh... See more
Company replied
I received an order that contained two shutters. One was 1/16" larger than the agreed design dimension. The other shutter was 1/8". I called the company on Saturday, during noted operation hours, a... See more
Company replied
Verified
I called twice with measuring questions and both times I was greeted by a kind and professional associate. I placed my order and received my confirmation call in less than an hour to verify the measu... See more
Company replied
Verified
Great looking shutters at reasonable price! So far the experience has been very professional and relatively easy. The shutters will not arrive for about 10 weeks but should be worth the wait consider... See more
Company replied
Verified
They are extremely efficient. They call back right away to confirm the order and when I didn't get the email to verify the order, I sent an email and heard back immediately! But don't forget to check... See more
Company replied
Verified
Thankfully, the lady who called to confirm my order found an error that I made, and she was able to correct it before the shutters were ordered. I appreciated that service so my shutter order was ex... See more
Company replied
Verified
Phone support helped me to get correct measurements for an oversize Bay Window. It makes me happy to see how quickly they understood my unusual project. It was reassuring to know that they would call... See more
Company replied
Verified
Very patient and helpful after multiple failed attempts on my part. It was obvious they eagerly wanted to help me get it right and were there and available to assist me. Haven't gotten the shutters ye... See more
Company replied
The ordering process was straightforward; a representative calls to make sure everything is correct before the order is actually booked. The shutters are not difficult to install, and required two pe... See more
Company replied
Verified
Despite their best effort, heavy accents get in the way of progress. Also, terrible connection from some of these folks are they working from home? From a cell phone on speakerphone? I found myself on... See more
Company replied
I purchased the full height window for my kitchen window. One of the main reasons I chose the company was for their Customer service reviews. I am greatly disappointed. I had workers over repairing an... See more
Company replied
Terrible experience. We emailed customer support for estimated time as it was past 2 weeks, customer support said they had not yet shipped. Turns out the order came next day after the email, on my g... See more
Company replied
Verified
The shutters are beautiful! I ordered in May, received damaged shutters (ink spots and bent frame) in May. I paid over $1600 for this particular window. Received remake of damaged shutters and frame... See more
Company replied
The ordering transaction was fine overall, but the order completion wasn't. The wrong-sized frame (nearly a foot off) was shipped and getting it corrected was a chore, with multiple emails and calls r... See more
Company replied
Verified
This company is great. This is my fourth time ordering from them, the first being a few years ago. We’ve ordered tier on tier, cafe style and full height and we love them all. The instructions are eas... See more
Company replied
Verified
This will be my second time ordering plantation shutters to install. The customer service is great and the shutters are good quality. They are made to order and so I triple check my measurements. I ho... See more
Company replied
Verified
They are patient. Patience is becoming very rare these days. (along with almost every other positive quality) Also answered all my questions and concerns
Company replied
Verified
I really like that they contacted me the next day and we discuss the entire order. They to verify pay, for whatever reason I did not get the conf. email. I received a call and it was resent and I w... See more
Company replied
Verified
Excellent, friendly service from the representative that called to verify the order. Very knowledgeable and thorough to make sure the item will fit properly. Catches mistakes and corrects before shut... See more
Company replied
Verified
When I called to inquire about my order, the message did not say the name The Shutter Store. Instead just said to leave a message which I did. When I did not get a call back for a few hours I called a... See more
Company replied
The care they take to get it right is amazing. The quality and craftsmanship is great. They work with you to make sure the dimensions are correct and walk you through the process. Installation has bee... See more
Company replied
Verified
The customer service reps were fantastic! They walked me through everything and were very timely in responding to emails and phone calls. I feel confident that my order will arrive perfectly.
Company replied
Verified
Once you complete your online order, they confirm everything in your order with a follow up phone call to insure accuracy. this is a great practice! A previous order that I made arrived in good condi... See more
Company replied
Verified
Windows came 2 weeks after estimated time. That is not what is concerning. What’s most concerning is that they are not to the size we put down in the form. They are a 1/2” smaller than requested. Th... See more
Company replied
Verified
The representative was very nice, answered all my questions and guided me in taking measurements. I've been waiting a long time to be ready for my shutters, I'm excited!
Company replied
I've been using natural wood shutters from The Shutter Store for over three years now, and I couldn't be happier with my purchase. The shutters are beautifully crafted, and the quality has truly... See more
Company replied
Verified
Your customer service people are so wonderful to work with. This is my second order and we are looking forward to getting and installing our new shutters.
Company replied
Verified
Prior to our purchase we had several questions, and the staff answered all the questions either by phone or online. We also had questions about the quality of the American Wood Core shutters and we fe... See more
Company replied
Very good customer service. Resolved an issue when my order arrived and was not exactly to what I ordered. Quickly resolved the issue Nice work by the customer service team there
Company replied
Verified
Easy to order and helpful staff. The only issue I had was I forgot to put in the Mother's Day code and they wouldn't honor it when I confirmed even they I placed the order on Mother's Day.
Company replied
Verified
I THINK THE OVERALL SERVICE WAS GREAT. BUT THE IDEA TO ADD T-BAR TO MY SHUTTERS WAS NOT VERY CLEAR TO ME AND THE OPERATOR WASNT CLEAR ENOUGH TO ME. I HAD TO LOOK IT UP MYSLEF TO FIGURE OUT WHAT I WANT... See more
Company replied
These shutters were affordable and easy to install! The customer service is top notch! I will be ordering again from this vendor! You wont be disappointed!
Company replied
Verified
This is the second time I've ordered from The Shutter Store, and like the first time, the process was simple and efficient. The confirmation process was easy and took no time at all.
Company replied
Verified
This is the third set of shutters that we have purchased from The Shutter Store. The process is easy. The team will walk you through the measuring if you need reassurances. The quality is top-notch. T... See more
Company replied
Company details
About The Shutter Store
Written by the company
Established back in 2009 in Las Vegas, Nevada, The Shutter Store stands as a leading provider of top-quality DIY shutters. We’re all about bringing more style and functionality to America’s living spaces, without breaking the bank.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Crafted with precision and care, our shutters are made from premium materials – including top-quality American-made hardwoods and vinyl shutters – guaranteeing style, durability, and the jealous eyes of the neighbors.
What sets us apart is our dedication to providing personalized solutions for each and every customer. Our made-to-measure shutters let you tailor the design to your unique style and tastes, guaranteeing a perfect fit every time.
At The Shutter Store, we believe in making your shutter journey simple. Our team of knowledgeable specialists is always ready to help, offering expertise ranging from design advice to measure and install guidance. And with our user-friendly website, exploring our diverse range of shutters, getting an instant quote, and placing your order couldn’t be simpler.
As pioneers in the industry, we continuously innovate and adapt to meet the evolving needs of our customers. Ready to experience the perfect blend of style, quality, and personalized service with The Shutter Store? We've earned the trust of 1000s of customers throughout the USA by delivering transparency, quality, and affordability. Hopefully, we’ll soon count you among those numbers.
Contact info
6000 S Eastern Ave, NV, 89119, Las Vegas, United States
- 888-753-8290
- [email protected]
- theshutterstore.com
4.7
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Great Shutters Great Price
Great customizable shutters at competitive prices. I am more of a DIY person so measuring and installing was pretty easy. Shipping takes a few weeks to a month from initial order.
13 September 2025
Reply from The Shutter Store
Hi Eric,
Thank you for taking the time to leave such a great review.
We’re really pleased to hear that you’re happy with your shutters and found the customisation options and pricing to be spot on.
It’s also great to hear that the DIY measuring and installation were straightforward — we design our guides to make the process as easy as possible, so it’s wonderful to know they helped.
Shipping can take a few weeks as each set of shutters is custom‑made, so we appreciate your patience and understanding.
Thanks again for choosing us — we hope you enjoy your shutters for many years to come.
Kind regards
The Shutter Store Team
Verified
Excellent and fast customer support
Excellent and fast customer support. Including recommendations to revise order for the best fit.
2 February 2026
Reply from The Shutter Store
Hi Mark,
Thank you for your fantastic review.
We’re delighted to hear that you received excellent and fast customer support. It’s great to know our team’s recommendations helped you revise your order to ensure the best possible fit — that’s exactly the level of care we aim for.
If you ever need anything else, we’re always here to help.
Kind regards,
The Shutter Store Team
Verified
Reply from The Shutter Store
Hi Mark,
Thank you for your great review.
We’re really pleased to hear that you found the ordering process easy and that our design consultation was helpful. Making sure you feel confident and supported when choosing the right product is something we really care about.
If you need anything else at all, we’re always here to help.
Kind regards
The Shutter Store Team
Verified
All my questions answered
All my questions answered. Someone responded to an email question a whole lot sooner than anticipated and then when ordering also assisted to help make sure what I needed was provided.
31 January 2026
Reply from The Shutter Store
Hi Perry,
Thank you for your great review.
We’re really glad to hear that your questions were answered quickly and that our team could support you throughout the ordering process to make sure everything you needed was included. Providing clear and prompt help is something we pride ourselves on.
If you ever need anything else, we’re always here to help.
Kind regards
The Shutter Store Team
Verified
Friendly and helpful
31 January 2026
Reply from The Shutter Store
Hi Shirlee,
Thank you for your review.
We’re really glad to hear you found our team friendly and helpful. If you need anything else, we’re always here to support you.
Kind regards,
The Shutter Store Team
Verified
Great product and customer service
I purchased several of the Luxe Wood plantation shutter and love the quality and construction. The ordering and process is easy and the call back from the order department to review and confirm the order gave me confidence that the order was correct. There was shipping damage to some of the parts of my order and the company quickly reordered the damaged pieces. I will definitely purchase from the Shutter Store again.
28 January 2026
Reply from The Shutter Store
Hi Timothy,
Thank you so much for your fantastic review.
We’re delighted to hear how pleased you are with your Luxe Wood plantation shutters — it’s wonderful to know the quality and construction lived up to your expectations. We’re also glad the ordering process felt smooth and that the callback to confirm your order gave you confidence everything was just right.
We’re sorry to hear some parts arrived damaged in transit, but we’re very happy our team could get the replacements reordered quickly for you. Your satisfaction is incredibly important to us.
It means a lot to know you’ll be returning to The Shutter Store in the future. If you ever need any support or have questions, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Verified
good service answered question
29 January 2026
Reply from The Shutter Store
Hi Fred,
Thank you for your review.
We’re glad to hear you received good service and that your question was answered. If you need any further help, we’re always here for you.
Kind regards,
The Shutter Store Team
Shutter Store is ghosting me after delivering off-spec shutters
I received an order that contained two shutters. One was 1/16" larger than the agreed design dimension. The other shutter was 1/8". I called the company on Saturday, during noted operation hours, and left a message. They did not call back. I sent an email Monday morning, and they did not respond. I called Wednesday, again, no answer, and sent a follow-up email. I also used the chat function and no one responded.
28 January 2026
Unprompted review
Reply from The Shutter Store
Dear Maria,
Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration you’ve experienced.
We understand how important it is for your shutters to fit perfectly, and we apologise if our communication didn’t meet your expectations while you were trying to reach us.
Regarding the sizing issue, we’ve reviewed your order details as well as the video you kindly provided. While the measurements fall within our standard manufacturing tolerance, we absolutely want you to be happy with your shutters. For that reason, we’ve already arranged a full remake of the affected unit at no cost to you.
Our team will continue to keep you updated throughout the process, and we’re committed to ensuring the final product meets your needs.
If you have any further questions or would like additional support, please don’t hesitate to reach out — we’re here to help.
Thank you again for your patience and for giving us the opportunity to put things right.
Kind regards
The Shutter Store Team
Verified
Phone support quickly understood what I needed.
Phone support helped me to get correct measurements for an oversize Bay Window. It makes me happy to see how quickly they understood my unusual project. It was reassuring to know that they would call me and tell me what additional information they need to make the perfect shutter. I soon finalized the order.
24 January 2026
Reply from The Shutter Store
Hi Paul,
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that our phone support team could guide you through the measurements for your oversized bay window. It’s great to know they understood your unique project quickly and kept you fully informed about what was needed to get everything just right.
We’re glad you felt reassured throughout the process and were able to finalise your order with confidence. If you need anything else at all as your shutter progresses, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Verified
Bernice was a pleasure to deal with on…
Bernice was a pleasure to deal with on the phone.
24 January 2026
Reply from The Shutter Store
Hi John,
We’re so pleased to hear that Bernice was a pleasure to deal with over the phone. We’ll make sure your kind words are passed on to her — she’ll really appreciate it.
If there’s anything else we can help with, we’re always here.
Kind regards,
The Shutter Store Team
Verified
Despite their best effort
Despite their best effort, heavy accents get in the way of progress. Also, terrible connection from some of these folks are they working from home? From a cell phone on speakerphone? I found myself on the phone asking the associate to repeat herself over and over again. Not efficient.
22 January 2026
Reply from The Shutter Store
Dear William,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience during your confirmation call.
It sounds like there were connection issues that made the conversation difficult, and we completely understand how frustrating it can be to have to ask for things to be repeated.
We want every customer to feel supported and clearly guided throughout the process, so we’re looking into what happened on this call to ensure it doesn’t occur again. Your comments help us improve, and we truly appreciate you taking the time to let us know.
If there’s anything still unclear or if you’d prefer a call at a specific time with a stronger connection, our team is more than happy to reach out again.
Thanks again for your feedback — we’re here to help if you need anything further.
Kind regards,
The Shutter Store team
I purchased the full height window for…
I purchased the full height window for my kitchen window. One of the main reasons I chose the company was for their Customer service reviews. I am greatly disappointed. I had workers over repairing and installing other items, it appears as if the hardware to the shutters was misplaced. I contacted the company to purchase additional hardware. I sent 3 emails and spoke to someone on the phone, no one has had the decency to follow thru on my request. I am very happy I hadn't purchased the additional shutters I planned
22 January 2026
Unprompted review
Reply from The Shutter Store
Hi,
Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience.
We understand how frustrating it must have been to misplace the hardware during other work in your home, and we appreciate you reaching out to us for replacements.
After speaking with our customer service team, we understand that you let us know the hardware was misplaced by your workers and that you wished to purchase additional parts from us. Jordan contacted the factory directly and requested that the replacement hardware be sent out to you as quickly as possible.
We apologise for the delay in communication while this was arranged.
We’re glad we were able to request the replacement hardware on your behalf, and we hope it helps you complete your installation smoothly. If there’s anything more you need, our team is always here to help.
Thank you again for your feedback.
Kind regards
The Shutter Store Team
Terrible customer service after they sent the wrong item
The company sent me the frame with the wrong mounting style (inside mount instead of outside mount as ordered), so I was unable to mount the frame on my window. The style sent does not seem to have a wide enough piece for me to even safely drill new holes in the spot I need them, and if I did, the old incorrect holes would be clearly visible on the frame.
I reached out to them to let them know of the error and they acknowledged that they had sent the wrong item. They offered to send a new frame, which would take an additional 9-12 weeks, but stated they would not put the hinges on this frame so I would have to remove them from the old frame and mount them myself. In other words, they offered another 2-3 months of waiting for an inferior item to what I would have gotten if they had not made a mistake. I told them I was unhappy with this and wanted the item I ordered (with the hinges), which is what paid over $500 for. I was then instead offered a $50 discount to keep the incorrect frame that I cannot use.
I have tried calling the support number to talk to someone live and no one ever picks up. I asked them repeatedly for a call back via email and they will not get on the phone.
If you get the right item, lucky you and maybe these shutters are worth it. I wouldn't know because I cannot use the incorrect item I was sent. But if they make a mistake, do not expect them to care to fix it. In my opinion, not worth the risk and I would go with a company with better customer service who are not drop-shipping items from China without sufficient quality checks to identify an obvious error.
19 January 2026
Unprompted review
Reply from The Shutter Store
Hi Kyle,
Thank you for sharing your feedback, and we’re truly sorry for the issues you’ve experienced with your order.
We completely understand how frustrating it is to receive the incorrect mounting style, and we apologise for the inconvenience this has caused.
After reviewing your case, we confirmed that the frame holes were drilled incorrectly at the factory. While our standard remake process involves sending a new frame without hinges attached—as this ensures perfect alignment with your existing shutter panels—we understand that this was not the outcome you were hoping for.
To make things right, our team has gone beyond our usual policy and arranged for the entire unit to be fully remade for you, including the hinges, so you receive the product exactly as originally ordered. We know this extra step is important to restore your confidence, and we’re committed to ensuring you’re satisfied with the final result.
We’re also sorry that you struggled to reach us by phone. That’s not the level of service we aim to deliver, and we’re working internally to understand what went wrong so we can improve our availability.
Thank you again for bringing this to our attention.
We truly appreciate your patience while we complete the remake, and our team remains in touch with you directly to ensure everything is resolved properly.
Kind regards,
The Shutter Store Team
Verified
the dimensions for width and length for…
the dimensions for width and length for the shutters are different to what i submitted
17 January 2026
Reply from The Shutter Store
Hi,
Thank you for your feedback, and we’re sorry to hear about the concern with your shutter dimensions.
We’ve checked your order details, and because the no‑callback option was selected, your measurements were processed exactly as submitted.
As noted in our measuring instructions, all shutters are made with a standard 1/8" factory deduction. This small allowance provides essential wiggle room during installation to ensure the shutters fit properly within the frame. This is why your finished product arrived 1/8" smaller than the exact measurements you entered.
Thank you again for raising this with us.
Kind regards
The Shutter Store Team
Verified
Reply from The Shutter Store
Hi Mike,
We’re really glad to hear that our team could offer helpful suggestions to improve your shutters. It’s great to know you had a positive experience with our customer service.
If you ever need any further support or advice, we’re always here to help.
Kind regards,
The Shutter Store Team
Verified
The whole process was easy and the call…
The whole process was easy and the call to verify measurements and order specs makes the process better
7 January 2026
Reply from The Shutter Store
Hi Jerry,
Thank you for your great feedback.
We're so pleased to hear the process was easy and that the verification call helped make things even smoother. We always aim to provide clear communication and peace of mind for our customers.
If you need any assistance in the future, we’re here to help.
Kind regards
The Shutter Store Team
Verified
There is no better place to buy…
There is no better place to buy shutters. EXTREMELY polite and helpful people that take care of you like family. Helpful before and after the sale and are happy to answer any questions you might have.
Wonderful experience.
12 June 2025
Reply from The Shutter Store
Hi David,
Thank you so much for your wonderful review.
We’re delighted to hear you had such a positive experience and that our team made you feel well looked after from start to finish. Providing friendly, helpful support — both before and after the sale — is exactly what we strive for, so your kind words mean a lot.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Verified
Great looking shutters at reasonable…
Great looking shutters at reasonable price!
So far the experience has been very professional and relatively easy. The shutters will not arrive for about 10 weeks but should be worth the wait considering the savings which was $4k. The other reason I chose the shutter store was that we were able to purchase wood grain shutters to match the molding of our 100+ year home!
24 December 2025
Reply from The Shutter Store
Hi Sallyann,
Thank you for your great review.
We’re really pleased to hear you’ve had a smooth and professional experience so far. Choosing wood‑grain shutters to match the character of your 100‑year‑old home sounds like a perfect fit, and we hope they’re well worth the wait — especially with such fantastic savings.
Thanks again for choosing us.
Kind regards,
The Shutter Store Team
Verified
Reply from The Shutter Store
Hi Scott,
Thank you for your 5 star review.
Kind regards,
The Shutter Store USA
Verified
Easy to use website
13 December 2025
Reply from The Shutter Store
Hi Marc,
Thank you for your review.
We are really happy that found the website easy to use
Kind regards,
The Shutter Store USA
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