I'm a student on a SSSB student dorm, and so for SSSB informs us on their website, " you will automatically receive a free home insurance from Trygg-Hansa which is valid for two months. You will be c... See more
Company replied
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See what reviewers are saying
Verified
The customer support at Trygg Hansa was amazing. They helped me understand the right insurance for me and answered all queries that I had
Company replied
Verified
Experience was good. However all my current insurances are with your company, but feel i didn't get full benefit this. No significant offers or premium price was offered.
Company replied
I called the customer service, I did reach them 1 minute later, the guy gave me all the informations I needed, he was really nice, polite and efficient. Probably the best experience I did have with a... See more
Company replied
Company details
- Insurance company
- Car and Motor Insurance Agency
- Business insurance company
- Home Insurance Agency
- Personal Insurance Company
- Pet Insurance Company
Written by the company
Trygg-Hansa har gjort skillnad i människors liv sedan 1828 och ingår i dag i Tryg‑koncernen som är Skandinaviens största sakförsäkringsbolag.
Contact info
Fleminggatan 18, 112 26, Stockholm, Sweden
- 0771-111 110
- trygghansa.se
4.2
Great
7K reviews
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Verified
The policy of Insurance is clear
The policy of Insurance is clear. Your communication is also good.
23 January 2026
Reply from Trygg-Hansa
Hi,
Thank you for your review, we are pleased to hear that you find our communication good.
Kind Regards,
Anna
Free for 2 months SSSB = Invoice 1403 kr without asking
I'm a student on a SSSB student dorm, and so for SSSB informs us on their website, " you will automatically receive a free home insurance from Trygg-Hansa which is valid for two months. You will be contacted by Trygg-Hansa with an offer to extend your insurance for the remaining period of your stay, but you may of course choose a another home insurance from a different company."
So why Trygg-Hansa sent me a paper invoice to 1 403 kr??? WTF?? I won't pay of course!
30 January 2026
Unprompted review
Reply from Trygg-Hansa
Hi Andréia,
It is never our intention to mislead our customers. When you get our two free months through for example SSSB, you automatically receive an offer to extend your insurance.
Please contact our customer service for further information, you can find all our contact information here:
https://www.trygghansa.se/kundservice
Kind Regards,
Anna
Verified
Great Customer Support
The customer support at Trygg Hansa was amazing. They helped me understand the right insurance for me and answered all queries that I had
20 August 2025
Reply from Trygg-Hansa
Hi Abhinandan,
Thank you for your nice review. We are very happy that you are satisfied with our customer service and that you received the help you needed.
Kind regards,
Andy
Verified
Really fast and absolutely…
Really fast and absolutely uncomplicated! So happy I found something for my small enskild
14 January 2026
Reply from Trygg-Hansa
Hi Audrey,
Thank you for your review. We are happy that everything worked without any complications and that you feel satisfied with us.
Kind regards,
Andy
Verified
Experience was good.
Experience was good.
However all my current insurances are with your company, but feel i didn't get full benefit this. No significant offers or premium price was offered.
2 January 2026
Reply from Trygg-Hansa
Hi Vivek!
Thank you for sharing your feedback. We’re glad to hear that your overall experience was good. At the same time, we understand your thoughts regarding the benefits and pricing when having multiple insurances with us.
We appreciate you taking the time to share this and will bring your feedback forward as we continue to review our offers and pricing. Please feel free to contact our customer service if you would like us to go through your insurances together.
Kind regards,
Emma
Verified
Everything
18 December 2025
Reply from Trygg-Hansa
Hej!
Tack så mycket för omdömet.
Vänliga hälsningar,
Emma
Verified
Nobody doesn't know English in your…
Nobody doesn't know English in your company. I wrote letters on your mail but you didn't answer me.
3 December 2025
Reply from Trygg-Hansa
Hi Milena,
We're sorry to hear that. You will find all of our contact information through the link below:
https://www.trygghansa.se/kundservice
There you will find our chat and our phone number. Our customer service can help you in both Swedish and English.
Kind regards,
Tommy
Verified
Reply from Trygg-Hansa
Hi,
Thank you for your review.
Kind regards,
Andy
Verified
Happy first time customer
Easy to use website, where I signed up for my first house insurance.
I am happy with the price of the insurance.
I needed help to set up auto giro and used their chat function on the website, which worked perfectly. Great customer service!
19 November 2025
Reply from Trygg-Hansa
Hej Thomas,
Thank you for your nice review. We are very happy that you feel satisfied with our customer service and received the help you needed when you were in contact with us.
Kind regards,
Andy
Verified
Reply from Trygg-Hansa
Hi MD,
Thank you for the review. We appreciate it very much!
Kind regards,
Andy
Verified
Reply from Trygg-Hansa
Hi Nosh,
Thank you for sharing your positive experience and for your review. It means a lot to us.
Kind regards,
Andy
Verified
Poor communication!
16 October 2025
Reply from Trygg-Hansa
Hi Valdis,
We apologize that this is how you experience us. We will review this to improve communication in the future. Thank you for sharing your experience with us.
Kind regards,
Andy
Verified
Reply from Trygg-Hansa
Hi Qais,
Thank you for your wonderful review!
Kind regards,
Andy
Verified
Reply from Trygg-Hansa
Hi Paulina!
Thank you for your feedback! We’re glad to hear you’re satisfied so far and hope you continue to feel confident with your insurance.
Kind regards,
Emma
I used to have a high level of trust in…
I used to have a high level of trust in Trygg Hansa (perhaps because I had never needed their help before), which unfortunately has now been completely shattered. We had a water damage incident in our apartment due to a blockage in the main pipe, outside our apartment, which resulted in our neighbors’ dish and laundry water flowing into our apartment through the sink. It is absolutely hopeless to get in touch with our case officer, and calling customer service does not help at all, as we are met with incorrect advice and an unfriendly attitude. We expected the case officer to contact us regarding the matter but that didn't happen. The case is still ongoing, and I hope that our perception of Trygg Hansa will change for the better moving forward.
Update:
We finally got in touch with our case officer, and she was absolutely fantastic. It turns out the customer service reply we received earlier was just an unfortunate experience with the wrong person.
30 September 2025
Unprompted review
Reply from Trygg-Hansa
Hi Dani,
Thank you for reaching out and for sharing your experience with us. We’re truly sorry to hear about the water damage in your apartment and the frustration you've encountered in trying to get support. This is not the experience we want our customers to have.
If there’s anything we can do to assist you further, or if you’d like to submit a formal complaint, you’re welcome to do so here: https://www.trygghansa.se/om-trygghansa/inte-nojd ..
Kind regards,
Emma
Verified
Great service!
I am not sure about assistant name, but I think it was Matias. That was the best help that I have ever had! He helped me with everything, but the most important how he lead the conversation. He was amazingly friendly, supportive and so kind! I am very thankful for that great service! Matias if you will be able to read that, I want you to know that you are doing your job great and very professional!
16 September 2025
Reply from Trygg-Hansa
Hi Yuliia,
Thank you so much for your kind review. We're so happy to hear that you've received such good help from my colleague. I will forward this to him to make sure he sees it. Thank you for sharing your experience and for taking your time leaving a review.
Kind regards,
Tommy
Verified
Quick and easy service and good price
14 September 2025
Reply from Trygg-Hansa
Hi!
Thank you so much for your kind review. We're happy to hear that you're satisfied with our service and the price we provided.
Kind regards,
Tommy
Verified
It is easy to get an offer and take a…
It is easy to get an offer and take a new insurance.
11 September 2025
Reply from Trygg-Hansa
Hi Rolf! Thank you for your kind review.
We're happy to hear that you find it easy to get an offer and insurance from us.
Kind regards,
Tommy
Verified
Great service with professionalism!
10 September 2025
Reply from Trygg-Hansa
Hi Robel,
Thank you for your review. We are very happy that you are satisfied with the service we provided.
Kind regards,
Andy
Verified
Ease of process
The process was easy and light. Easy to understand. The website was not in English, but was translatable.
9 September 2025
Reply from Trygg-Hansa
Hi Dr. Nichole,
Thank you for taking your time to leave a review about us.
Kind regards,
Tommy
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