Upway Reviews 18,757

such a big purchase made me nervous. bike arrived very well packed and was as pictured / described. overall very happy. two minor complaints... package did not include tools required to assemble (he... See more

Everything has been terrific so far: Matt via chat helped make my decision to buy, the bicycle arrived well packaged (impressive job), and it set up quickly. The only little thing that I encounte... See more

Outstanding customer service. There was an immediate problem with my new purchase that required warranty work to be done to get the bike in working order. Upway stood behind their product and reimburs... See more

Couldn't ask for a better experience selling my mountain e-bike. All questions were answered immediately. Using box from Upway was a seamless process. I purchased a giant roll of bubble wrap from S... See more

Everything worked and proceeded as advertised. No surprises. Other than being a little overwhelmed by putting the Upway Shipping Box together. But there are video instructions as well as printab... See more

Great options and reasonable pricing. My bike arrived packed very well and survived the transport. Bike itself looked like new, very clean and scratch free. The checklist showed it had gone through ri... See more

Be advised and use caution dealing with Upway, an ebike buyer and reseller. Just offered to sell my bike there and got back offer well over 100% below the wholesale market. My observation is that they... See more

Multiple purchase options including HSA options really cool!!! Reasonable shipping charges and just an easy overall buying experience. I love my bike and after not finding the bike I wanted anywhere i... See more

Bought a used Specialized Turbo Vado 4.0 ebike and it was shipped all the way to Indiana... was a little concerned but the bike is PERFECT... quick shipping, appears brand new, clean, easy to finish... See more

Detailed descriptions and information about each bicycle made it possible to order with confidence. Shipping was first-rate. When I had an issue with the height of the seat, customer service was easy... See more

Have bought 3 bikes so far. Two haven’t been opened as they’re Christmas presents but first bike was as promised, 2nd and 3rd bikes are brand new and in factory packaging. Ordering and delivery experi... See more

Amaaazing responsiveness and communication. Updates on my order and shipping were top shelf! The bike was well packed and the presentation was great on arrival. Integration with the third party shippe... See more

Purchase process was easy and fast. Support desk answered all my questions almost immediately via chat and phone. One thing that could have been better is the pre-owned info. Website said there was 11... See more

I ordered two bikes. Both were as advertised and matched the pictures. One bike arrived with a bent front rotor. I contacted Upway and they sent an email the same day with a video on how to true it up... See more

Matt at Upway spent a number of calls to help fit us with the right bike. He was radically knowledgeable and patient. From him to the entire team the customer service was a perfect model in putting... See more

I was very pleased to find a bike at a nice discount. It had a only a couple of minor blemishes which were very clearly identified in a series of photos. I was also pleased with the preparation and... See more

Incompetent service. Giant Defy Advanced Elite ordered in size LARGE with availability on the website on Dec 17, 2025. Paid in full on CC. The incorrect size was delivered 10 days later. Spent 3... See more

Upway offered us a very fair price on our nearly new full sized ebikes. We had tried to sell them locally but got no reasonable offers. When we ran across an ad for Upway on IG, we were skeptical, bu... See more

Fantastic experience! Communication and customer service was amazing. Got a good price for my bike and Upway shipped me the bike box. Great packing instructions, including videos. They handled the pic... See more

It took more than 10 days for the bike to be delivered. That is not so bad, but it is that it was not clear whether the delivery date was communicated in the meantime. Furthermore, the instructions to... See more

I bought a new Aventon Ramblus. Bike was brand new as promised. Shipping was very quick and assembly was easy. The only problem is with the water cradle screws that came from the factory cross threa... See more

Bike as described with unexpected bonus accessories! Came matching the photos, very well packaged, easy to get moving with the included instructions. I was aware the "5 minute" install would be mor... See more

NEVER USE THIS COMPANY SHIPPED THE INCORRECT SIZE BIKE TWICE BIKE ordered and paid for in December Since that time we have received 2 bikes of the incorrect size Complete absence of custome... See more

Excellent customer service! The bike was well packed and delivered exactly when expected. The only reason for the 4-star rating is that only one of the three included Allen wrenches was useful during... See more

The bike was as advertised. In like new condition. It seemed to be missing at least one component even though it was considered as new as it was sold to them by a dealer. Purchased around the h... See more

Upway did a great job connecting me with a good bike after reviewing many options. I felt like once I recieved the bike, there were no user manuals, start-up guides, or how-tos, other attaching the ha... See more

Everything from ordering to Customer Service was great! Upway lost a star with me because they shipped my Velotric Tricker on a pallet fully assembled which put the seat and back support fully expose... See more

Everything is well thought out. From getting the right information of the bike, delivery of the bike, up until all of the documentation to get de l'aide par l'état - everything is well explained. It m... See more

Terrific bike. Fair price. Awesome packing and shipping job. All combined make this an extraordinary purchase experience. I haven't had a chance to do a long ride yet, since Snowmegedon hit the d... See more

My best online bike purchase to date! Selection was great, prices were fair, bike delivered as described. FedEx however shipped box upside down which caused some box rash done to bike frame. I contact... See more

Had not heard of Upway prior to beginning my search for an affordable but good quality e-bike. The bike I received was practically brand new but saved me about $400 vs the cost of new. Photos of any... See more

After reading many reviews online, I decided to trade my e-bike with Upway. The whole process was simple and convenient—from filling out the form and uploading photos online to home pickup and payment... See more

I purchased a Velotric Nomad 2 on Upway to match a Velotric Discover 2 I purchased on Marketplace for my wife. I wanted to fat tire, while she definitely does not. My bike was described as new - purch... See more

1st class Company.. I sold both of my Specialized Ebikes to Upway. Gave me a great offer, I boxed my bikes shipped Fed ex ( Upway paid shipping) took a couple days and Upway Deposited money in m... See more

Arrived two days earlier than expected. Most clever large box ever-squeeze and pull four thingys and package separates immediately!! Super clever foam separation pieces. All plastic trash fit into a... See more

First and most important, UPWAY made and kept an offer I couldn’t refuse. After trying to sell on another platform and posting a FOR SALE sign. I received low offers, hundreds less. Then I was skep... See more

Good website. Helpful shopping. Great packing. Bike is in great condition. The only reason I reserve one star is that I didn’t have a pedal wrench and had to improvise. I would have liked a link direc... See more

Overall I’m very happy with the service that Upway provided. The bike was fairly priced and matched the description provided by Upway. It’s a beautiful bike that is almost brand new. The only issu... See more

Very pleased with my purchase and after-sales experience. Paid a fair price for a great eMTB, arrived quickly and packaged as well as a brand-new one would be. Had a small issue with the dropper pos... See more