U.S. Bank Reviews 1,413

I regret to inform you that my experience with your institution has been nothing short of abysmal. I just ended a call during which I was informed that there were 4,000 calls in the queue. Over the course of the last three hours—from 3:30 p.m. to 6:30 p.m. on February 11, 2026—I was placed on hold for a cumulative hour, with no meaningful resolution.

This is, without exaggeration, the worst customer service I have ever encountered. I took a hard inquiry and subsequent credit hit to open this account, only to find the product unusable and the support infrastructure completely overwhelmed. I closed my account in under five hours of opening it.

The representative I spoke with was openly rude and sounded visibly aggravated—toward a new customer. That level of unprofessionalism is both sickening and inexcusable.

To compound matters, your digital platform is sluggish and the credit limits extended are disproportionately low. I came to your bank frustrated with Chase; after today, you have somehow made me genuinely grateful for both Chase and Capital One.

I strongly urge any consumer considering this institution to steer clear. This was an absolute failure across every touchpoint.

Visited the US Bank in Naperville to deposit a check into a business account of a company that performed a service. They insisted i had to have this company account number to make a deposit, however i have made several deposits and no issues. This is also with me watching a guy fill out a deposit slip with money on it, left it with them because she was tired of waitng in line and left it with a teller that had a customer.

I called 800-285-8585 and 866-268-7231 to report a fraudulant hard inquiry on my credit report.....waited 2 hrs total ..... called 4 times and still no answer. This is a reflection of the poor quality of US Bank and it's internal services.....i would never deposit money at US Bank

usbank is American terrorist bank never open with them

I am a new customer.only been a customer for a month. I would say very disappointed with bank.
As a customer by choice that shouldn't mean I should be charged for a money order. I'm a customer at your bank yet going to charge me for my money? I will be looking for new better bank.
Bullshit.

The ATM on Noth 7 Hwy in Blue Springs, Missouri was once again "Offline at This Time" and I had to drive to the Blue Springs South 7 Hwy US Bank location. I swear the North location ATM is out of service more than it is in service. Thank you for this attention to this matter.

I have a credit card with U.S. Bank for $11,000.00. It was 0% for one year. I used the majority of it for almost one year. I paid approximately $8,000.00 off close to the one year point. U.S. Bank then dropped my crdit limit to $2,300.00 forcing me to pay more in order to stay below 30% usage. So then I paid the card down to $500.00. Then U.S. Bank dropped my credit limit to $600.00 without ever notifying me that the limit was dropped. Communication with U.S. Bank is very poor. Be careful as these actions by U.S. Bank severely affect your credit rating. My credit rating is 702 and this happened. Be careful with this bank.

They never answer phones when people calling for help. Bad customer service

My family & I have been customers of US Bank in Glasgow, KY, for quite some time now, & we love them! The staff is incredible, warm, friendly, & make us feel like family from the time we walk in (or roll up) until the time we leave. They take the time to get to know you, & call you by name when you walk in! Any issues that may come up are quickly & efficiently addressed, & they go out of their way to make sure you have a pleasant experience. Thank you for all you do, & keep up the great work!

US BANK customer service has gone down the drain... and its really sad. I used to feel safe and taken care of. But now they're just money hungry, rude, and have completely lost sight of how to take care of their customers.

- From being hung up on by childish agents
- To being put on hold, just in hopes that you hang up by wasting your time
- To being told you're speaking with a 'manager', but its really just another person who's playing defense and not trying to help you at all

This bank used to bring warmth to my heart knowing I was with a good company, but now it just brings a dark sadness because of how horrible they treat people.

I will be looking elsewhere to put my money

I am very disappointed with the US Bank Customer Credit Card. I had overpaid the credit card and used the excess to other US Bank accounts and they charged me $250! Customer service was worthless.

Definitely the worst bank I’ve ever had to deal with. I can’t make any irregular transactions, I can’t take more than $200 out of my account, and their customer service is absolutly terrible. I’ve been transferred 3 separate times and now have been on hold for 41 minutes all because I’m trying to order something online and I guess it’s too “big” of a purchase. What a joke.

Received message from them of a Fraudulent charge an hour ago. 40 minutes on phone and they have NO option to report fraud any other way!

Recieved a check from a company that uses u.s. bank. Nobody will cash it. Called costumer service to ve told the only way is to drive 300 miles to the nearest branch to cash it. Asked for someone above them and was rejected and hung up on. I didnt use foul language and wasnt yelling. Heavy accents and you can hear tge below 90 iq behind the phone. So now I got a dud check and they dont seem to care at all.

Without contacting me they closed my account and refused to explain. Said I would have to wait for a letter to come in the mail. Was told to go to a branch and I would be able to get my money with no problem. I then had to talk to the branch manager, who said there was a hold on the funds and that would have to be removed before they could give you my money that was really sweet. This is my pay payroll and I really need to pay my bills. I would suggest that anybody thinking about going to US Bank stay about as far away from them as they humanly possibly can. My friends have advised many times for me to change my banking, but I was staying here because I’ve been with them for over 27 years with my husband. My husband is now gone so I guess so is US Bank😡

Someone tried to open an account in my company's name. I found out when the denied the application and send a letter to my office. I called their fraud department and they ask for my details so they could look is up. I declined saying why give you my details. I don't know what they put on the application other than my name the business name and the business address. I do have your ref number from the letter. They said they can't look anything up by that. Will there be anything else? Ok then have a great day. Then why does your letter tell me to call!!!!???? I waited on hold for 20 minutes for that. After that experience I would never use or recommend.

I would rate it negatively if I could. I do Not have a US Bank account as I am already familiar with their rip off, lack of customer service type of banking but this really has to be the worse way a financial institution can conduct themselves. Unfortunately for me I was out and I needed cash. The only atm available at the time was a US Bank atm. I made my withdrawal. The atm told me I would have a service fee of under $5 and I agreed to that and got my money. The next day I looked up my bank account and saw that US Bank charged me a $350.00 atm fee. No joke and I would put up a screenshot if I could. Three hundred and fifty dollars for using their atm. So I contact my bank and they have to cancel my atm card, leaving me without access to my money for the 5-7 days it takes to get it replaced. Almost immediately after I get off the phone with my bank I see that they debited my account AGAIN. So at this point my bank told me I needed to contact US Bann for help and to see what was going on.

So I call US Bank… who tells me I am not a customer because I don’t have a checking account with them so they can’t help me. I explain that yes I am, I am an atm customer of theirs because I used their atm which was what was causing me the issue and allowing them to rob me if $350. I also explained there was no way they shouldn’t have Someone I can talk to about them continually robbing me. Not one single apology. I held for over a half an hour for a supervisor and they did nothing but be rude to me and not help me at all. I am disgusted at US Banks behavior and will be filing a complaint with the Better Business Bureau.

Wish I could give 0 or negative stars.

US Bank uses an Indian call center for customer service where they don’t understand/speak English fluently. I called to have fees waived and they ended up closing my account and saying there is no record of the money they owed. So I’m out $100 and they say there is nothing they can do. Guy on the phone said “sorry I fkd up”.

I DO NOT RECOMMEND USING US BANK!

Commie bank supporting fraud I'm closing my account Monday morning and will never return. You employ POS scum racist antifa supporting terrorists. All I have to say you Marxist anti America bank!!!! Us bank supports terrorists and fraud protecting illegal aliens putting Ice agents lives in danger.

Svtsalogistic