UZO Reviews 23

Ordered Dec 1st, paid extra for express shipping and now told item won’t arrive until Dec 29th. Poor communication from company

Sadly, though the net fibre is great, the customer service is excruciatingly slow. 28 days of messages and 4+ hours on hours on the phone just to transfer my service to my new address. They never could manage it so canceling.

I did not like the service of UZO company at all. I took a WiFi package from them about a month and a half ago and it worked for only two days. Even I am paying the bills without using the service. After that, I called them so many times that they did not even pick up the phone and did not find any solution to my problem. I even took a special leave from my job for this and one day one of their technicians came for checking but I was at work when he called me. They did not give me any information about any technician coming to your house on that time or date. So I will never prefer UZO company to get network. The service of UZO company is very poor.

I've ordered a costume with fast expedited shipping and within a week my package was not even dispatched yet.
Since it was obivous they wouldn’t send the my order on time I cancelled it and I asked for a refund.
They ONLY PARTIALLY refunded me, because they deducted a service fee!!!
Like for what kind of service that they didn’t even provide?
I am not sure if they even had my costume in stock, nor they ever packed or shipped.
I messaged their customer service where they replied that due to their policy this service fee is non-refundable.

Like what service - what you didn’t provide? :D

O site da UZO.pt é um desastre. Além de não terem um serviço personalizado, quando contactei o apoio via chat, o operador nem sequer sabia que o número começado por 92 pertence à UZO — chegou a dizer-me que não era da operadora.
O website é fraquíssimo, mal feito, provavelmente gastaram fortunas para criar uma miséria de página. Não serve para nada, nem para os clientes: as faturas não aparecem na área MyUZO até serem pagas.
Enviei um e-mail e nunca obtive resposta, e o serviço ficou inoperacional desde o dia 12 de outubro de 2025.
Serviço de porcaria. A decisão está tomada: ADEUS, UZO.

UZO.pt is a complete disaster. Besides not offering any personalized service, when I contacted their chat support, the operator didn’t even know that numbers starting with 92 belong to UZO — he actually told me it wasn’t their number.
The website is terrible, poorly designed — they probably spent a fortune on a useless page. It’s not helpful for anything, not even for customers: invoices don’t show up in MyUZO until after they’re paid.
I sent an email and never got a reply, and the service has been down since October 12, 2025.
A lousy service. The decision is made: GOODBYE, UZO.

Beware !!This company is linked either indirectly or directly to phishing scams . After purchasing a product I was called by UZO to tell me they could not ship by air , and shipping by boat would take weeks .They offered me a refund . The refund was given . Two days later small amounts were debited from my bank account all showing from Google Ads . (I have never bought anything nor have a google account ) The amount taken from my bank account rapidly increased into hundreds within 8 days . The matter is now in the hands of my bank and the police . I will never buy anything from a company I do not know again .

Große Zufriedenheit!! :-) :-)