Vietnam Airlines Reviews 395

We flew from Bangkok to Da Nang, wich was only a 1.5-hour flight, but we still recieved a meal. The food was not bad. The dessert tasted a little chemical but i can´t complain. The crew welcomed us nicely and were very friendly.
Overall, it was a pleasant experience and we were satisfied with the service.

Please beware of this fraudulent airline, they let my flight miss without any compensation and then laughed at me very arrogantly, they don't like Europeans, I also witnessed how they let a family with a sick guy miss their flight without any help, they always laugh in your face, I witnessed how many incidents happened with them at Saigon airport and people ended in immigration policie office. I contacted them many times without success. they only repeat 'sorry, we cant help you'

Best premium economy in southeast asia. Excellent catering, great food, wide variety of entertainment, friendly staff.Easiest 5 stars

Good old insurance scam when they sell it to you without even knowing. VA is dishonest.

International flight was 5 star- service was excellent, flight was very full however the service in economy international still was of high standard. Unfortunately the same can’t be said for the domestic internal flight. Flights constantly changed. Seats were changed even though we paid extra for seating. No refund offered when seats were changed. Flights delayed to a point where we had to run to catch our connecting international flight. No communication.

Complete denial, lack of responsibility and lies from Vietnam airlines on our case. Record the conversation if you want any fairness or truth to be uncovered.

My flight was cancelled without any prior notification. I only found out after arriving at the airport, where passengers were forced to wait in an extremely long queue just to be informed of what was going on. This lack of communication is completely unacceptable.

After waiting, we were told we could not fly until the next evening but not even sure 100%.
As a result, we had no choice but to purchase tickets from another airline at our own expense in order to continue with our travel plans.

I contacted the airline immediately, but instead of taking responsibility, they continuously shifted the blame to the third-party booking website. It has now been two weeks, and there has been no refund, no compensation, and not even an apology.

What makes this worse is that this was not an isolated incident. I have had multiple flights with this airline, and recently there have been repeated cancellations and delays, showing a clear pattern of poor reliability and customer service.

This airline demonstrates a serious lack of professionalism, accountability, and respect for passengers’ time and money. I strongly recommend avoiding this airline if you value reliable travel and basic customer support.

I've traveled all over the world and I've never encountered worse treatment than from Vietnam Airlines staff, especially those at Bangkok Airport. I asked them for help, but they ignored me and told me it wasn't their job, while they were playing games on their phones. And that's not all; they insulted me.

My family flew Vietnam Airlines Hanoi-Sydney on Business class. The experience was superb throughout. The crew were polite, attentive and professional. During the flight, a little incident happened where I accidentally dropped my glasses in a very difficult to reach position. The crew were incredibly helpful in their response. Special mention to Thanh Van and Quynh Nga who displayed such quick thinking and professionalism. I am so very grateful and would highly recommend Vietnam Airlines. Our experience was well worth the cost.
TW

Vietnam Airlines applies its pet policy inconsistently.
The same dog (English Cocker Spaniel) was accepted on a flight from Bangkok but denied from Ho Chi Minh City. The breed is not explicitly prohibited — only a vague “spaniel” category exists.

All documents were valid and the airline was notified in advance. No written refusal was provided, only verbal explanations after several days of waiting.

Unreliable airline if you travel with pets.

I booked domestic flights in Vietnam from Hanoi to Con Dao and from Con Dao to Ho Chi Minh City, but due to a change in my vacation plans, I needed to change the destination. Despite numerous emails and requests on the website, not a single response. When canceling, okay, my mistake, but for one of the two flights, I selected "cancel" instead of "refund" and asked if they could still consider a refund request. Guess the response? None. And why on earth does there have to be a "cancel without refund" option? Why? Who wouldn't want their money back? Terrible onboard food, ruined seats,... In conclusion, never again with Vietnam Airlines.

Two days after I booked my flight I paid £95 for a long leg room seat for a 12 hour flight from London to Vietnam. When I got to the gate in Heathrow I was informed that the seat was not available and I would be refunded the £95. On my return to the UK I contacted Vietnam Airways to request my refund. One year later they are still `looking into it ` and have not repaid my £95. It isn`t sufficient for them to let me down by not providing the seat I paid an extra £95 for, now they force me to take them to court for £95!

I was denied boarding on Vietnam Airlines flight VN920 from Phnom Penh to Vientiane on 24/12/2025 — the first day of Christmas, which I spent at the airport. Despite having all required documents and following staff instructions, they kept introducing new requirements incrementally, including additional flights, large sums of cash, and an unclear deposit.

This caused a domino effect: lost tours, extra ticket costs, and changes to my return flight. Staff were dismissive and impolite, using hand gestures instead of assisting, and offered no explanation or support or identification. This experience completely disrupted my trip.

Internal flight from Da Lat to Nahoi was very delayed due to technical fault understand safety is important but communication is also important passengers should not see buses to take us off before you announce it.
Return home flight from Hanoi to London I checked in within a minute of it opening to have my partner successfully checked in but me I was placed on a waitlist. Having to stress for 24hrs ruining my last day in Vietnam was awful as the flight was past midnight. To get to the airport 5hrs early and find you say someone also booked my seat and I was to be split up from my partner is unacceptable when I booked this seat in July. As I was early they managed to move that other passenger and seat me in my originally booked seat but that should never have happened. Please stop over booking or changing peoples originally booked seats as I could tell others were also effected by this on our flight.

I am convinced only people with negative experiences (inevitable with any airline?) bother to leave reviews.
We flew with Vietnam Airlines LHR to Hanoi and back, plus two domestic flights during our holiday, and everything was perfect. No delays, super-polite and lovely cabin crew, spotlessly clean plane, plenty of space, great food and drinks.

Very disappointed with Vietnam airjet Airlines Very bad dirty seats , disgusting toilets and highly unorganised

Do not ever book with this airline!

They moved our flight several times, changing our 14hour layover to a 2 day delay.
One flight change was done less than 8 hours of our trip.
We missed a connecting flight, that they could not do anything about because the tickets were not purchased with them.
But they did not provide support for the 2 day delay.

They have changed our tickets to impossible times for a long haul flight! They booked our connecting flight the same day as our flight from HCM - LHR.

And the immigration queue was 4 hours long. No real order and support. Once officers started arriving to open more gates, all they did was leave their cubicle to shout at people to maintain a straight line despite not having the proper space.

Online customer service nonexistent.

Seats uncomfortable and dirty.

Food disgusting.

But the aircraft crew were very helpful.

Worst Business Class experience I’ve ever had.
I booked this flight because it was the cheapest Business Class fare available for my travel dates — a decision I quickly regretted.

The low price was clearly reflective of the product. The Business Class seat was broken and would not recline, making rest impossible. Cabin service was poor and inattentive, and the food was at best mediocre, falling well short of what is expected in Business Class.

To make matters worse, flight transfers through both Hanoi and Ho Chi Minh City were unnecessarily stressful and poorly managed. Anyone considering this airline should read online reviews about transfers at these airports to understand the issues firsthand.

Overall, this was a substandard Business Class experience from start to finish. I would strongly advise avoiding Vietnam Airlines, particularly their Business Class product.

Do not fly them. They separated our party (even though we purchased business class and chose seats). They downgraded our ticket type and did not automatically refund the price difference. We needed to intervene 3 times to get the refund. They also damaged 2 of our bags (zipper and wheel). I will not fly them again.

Worst airline I have ever travelled on, even worse than Ryanair.
No help with disabilities.
First leg of the flights was changed 3 times then delayed. Second flight and hour late and no explanation or apology. Missed connections
Aircraft was very basic and customers went to sit in allocated to seat to find there was no seat!
Entertainment was awful.
Food was probably the same standard as prison food. We were served chicken porridge for breakfast which resembled congealed slop. They run out of bottled water too so I basically didn’t eat or drink for 13hrs.
Never again!