Webfactory Reviews 637

WebFactory (webfactory.co.uk) built the website for our new venture, Wales Scenic Chauffeur Tours. From start to finish, their service was exceptional. Even for someone not tech-savvy, they made the entire process simple with near 24/7 support. I couldn’t have asked for more. I’m over the moon with the final product and would highly recommend them—5 stars!”

Webfactory made a great website. I would definitely recommend them to others.

This is my go to company for websites.
They have made my third website and have never failed to deliver.

Sakenoye II

Excellent team, made me a fantastic website, very good customer service, all round good experience highly recommend.

Creative and responsive designers - a job well done!

Becky's website design shows such empathetic lovely artistry that faithfully reflects my songs style! She was highly professional and attentive to liaising sensitively with me for every single stylistic detail. Today and previously Gia even further enhanced this professional empathy, making a few subtle changes to my Home Page text when sought by me and showing true skill and exceptional helpfulness.

We've been a loyal customer with Webfactory, managing two websites with them, and are extremely disappointed with their hidden fees and lack of transparency.
Despite paying monthly for both sites, they decided to charge an additional £49 + VAT to remove their own company logo from our website a logo that was never requested to be added. After we questioned this, the fee was suddenly reduced to £39 + VAT, which shows there’s no consistent pricing and customers are charged whatever they decide.
When we contacted customer service, We were told the logo is added so Webfactory can promote their own business. This is completely unfair considering we have already paid for the website and continue to pay a monthly fee.
Our business should not be expected to promote the Webfactory brand, especially when we’re being asked to pay extra just to have it removed!
There is no mention of this charge in their terms and conditions, making it feel deceptive and misleading. Unexpected costs like this are both frustrating and harmful.
We do not recommend Webfactory to anyone who values transparency, fairness, and good customer service.

very professional and thorough.
delivered a great product

Web Factory has proven to be the best 'design experience' that I have encountered as part of my website development. My designer, Steve, has demonstrated unparalleled professionalism, exceptional talent and a deep understanding of my brief. As such, the entire team at Web Factory - and especially Steve - have exceeded my expectations. Quality, commitment, attention to detail, creativity, outstanding communication, patience & value for money are just a few of the attributes of this incredible team! If I could give 10 stars, I would!

I had a fantastic experience working with this team. From start to finish, everything was handled with great professionalism, creativity, and attention to detail.

Dale, the website designer, truly exceeded my expectations — he understood my requirements perfectly and delivered a first draft that was about 99% accurate to what I had envisioned! His design sense and technical skills made the whole process smooth and enjoyable.

Becky, the logo designer, did an incredible job creating a logo that captured my brand’s identity beautifully. Her first draft matched 98% of my requirements, which shows how well she listened and translated my ideas into a stunning visual design.

Ann, the customer service representative was also very supportive, responsive, and professional throughout the process — doing an excellent job with 95% satisfaction in communication and follow-up.

Overall, I’m extremely pleased with the final results. This team is talented, reliable, and committed to delivering top-quality work. I highly recommend them to anyone looking for professional web design, logo design, and outstanding customer support!

I recently had the pleasure of working with Webfactory to create a unique and bespoke website, and I couldn't be more satisfied with the experience. From the very beginning, the service was incredibly competitive in terms of cost, which made this project even more appealing.

The person assigned to build my website was not only professional but also personable, making the whole process enjoyable. Communication was timely, and I felt supported every step of the way. The customer experience was top-notch, and the final product exceeded my expectations.

The website itself is a true reflection of my vision, and I appreciate the attention to detail that Webfactory put into it. Plus, their ongoing support has been fantastic, ensuring I have everything I need as I move forward.

I highly recommend Webfactory to anyone in search of a quality product and a straightforward design process. It’s a refreshing change to find a company that delivers on its promises while providing excellent service.

Ann was very helpful throughtout the whole process

Don't have anything bad to say about web factory. The service has been great for the last 2 year.

The live chat function is great, responses are instant and always more than happy to help with any requests. I would recommend Web factory for your website needs.

Been using Webfactory consistently about 6 years now. Great high performing websites and good, easy to access customer service.

Very professional job done on my website. Very helpful, quick response to any questions. Very pleased with my full set up, and not too expensive.would definitely recommend.

Great package and well designed site. My designer was easy to work with and always on hand to make amendments to the site as I needed them.

It was my second time getting a website designed as the first one was a bit of a disaster with another company. Webfactory made it simple from the start. Quick turnaround and love my new site, would recommend.

Disgusting company, do not use these guys!! I have paid over £200 for nothing. Nothing was even made and they are still wanting more money out of me and threatening me court proceedings scam scam scam

Communication was excellent from start to finish. Jamie was our designer who has done an amazing job and made the website exactly what i wanted. The website took about 12 working days which is exceptionally good considering the more than reasonable price. I will definitely be using webfactory for all future website needs.

You don’t get to speak to a designer they keep upselling everything and every step of the way want to charge you more and more. I ended up genuinely having one photo one box of writing and have to pay advanced fees to get a second photo or change the content. Madness. Not worth the money. Regret using them. Overpriced slow unhappy. Can’t solve anything