Wood Fuel Co-operative Reviews 2,824

Woodfuel Cooperative responds very quickly to an order, lets me know when it is processed and despatched, and the delivery company informs me of the due date, updating with an email and text with esti... See more

Their customer service goes above and beyond. They are extremely knowledgeable about all their products and are only too willing to help customers make the right choice. All my deliveries have been... See more

We have ordered our heat logs from here for a number of years with great success. They are brilliant to deal with, have competitive prices plus a delivery system which is efficient and effective. If... See more

I have been buying wood-waste briquettes from Wood Fuel Co-0p for some years now, as they offer the widest selection of products I have found. In addition their website has a huge amount of detailed i... See more

Everything is excellent apart from the delivery which I know is not down to them but palletways - who never give enough notice! The eco logs I buy are fantastic and they get processed really quickly.... See more

I’ve been buying my wood from the Wood Fuel Coop for many years, and they’ve been fantastic from the very beginning. Their wood briquettes are high-quality, environmentally responsible, and burn reall... See more

A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first cl... See more

We received a good mix in the sample quarter pallet. We were told we would get call from the carrier to arrange delivery but we had an email saying it was coming next day, no choices. Now to try all... See more

I have a multi fuel stove with a back boiler. All our central heating and hot water come off the fire. I was using coal for years because chopped wood just didn't get hot enough. I was looking for a... See more

Well I gave these guys a great review last year and I can only repeat I love the personal service both from Wood Fuel co-op and their delivery people Palletways. I buy the beech briquettes and wouldn'... See more

We explained to the company that that we needed to have a small lorry to deliver the order of pellets as our driveway was was inaccessible if a larger vehicle was used. They listened and complied by... See more

Update: These logs are the best I’ve ever had. They don’t need constant topping up and it’s a truly impressive roaring fire. I’d love to upload a video of all my critters gathering around to admir... See more

I feel that the order (quarter pallet sampler of various briquettes etc) was good value. It was delivered quickly, driver was great. One small item was missing from the order (firelighters) but I ha... See more

Regularly use Woodfuel Co-op for wood briquettes. Much better briquettes than most suppliers, at much better prices. Good variety. Also a lot more flexible about quantities/mixes of different prod... See more

I discovered the Wood Fuel Co-op a couple of years ago, having had a woodburner for decades and searching everywhere to find really good wood and heatlogs. I have not shopped anywhere else since I dis... See more

We have been given absolutely outstanding service by the wood fuel coop and their briquettes we bought are also excellent. We live on a very small island in the middle of the North Sea and they pack... See more

I have been ordering from Wood Fuel Co-Op for years with perfect reliable service. Recently I had cause to comment on a very poor load of logs which were not up to Standard. The pallet was uplifted an... See more

These folks are brilliant, we installed a new stove but it just didn't like our hardwood logs, we drove down to Dumfries from Lesmahagow and were given advice on the best briquettes for us to use. We... See more

Sue & Ashley were both so helpful …. Ashley kindly put together a package of products that she thought would be most beneficial for my stove set up and they arrived the next day! She took the time to... See more

Only placed the order at the weekend and it was delivered just a few days later. The pallet company notified me of delivery date on the Monday. Super impressed with the quality of the briquettes. T... See more

The whole process was simple, straight forward & efficient. I received options promptly to choose a delivery date, this was then confirmed & updated as it progressed. A 2 hour delivery slot was sent... See more

Fantastic customer service from ordering to delivery. Brilliant product, have used before and will definitely be using again and again. The delivery driver went out of his way to put the pallet on... See more

I am a returning customer to Wood Fuel Co-operative for several years now. Friendly, informative and efficient always. The website is very user-friendly and has a great range of products. The delivery... See more

Fantastic service from Steven. We came seeking advice for using a woodburning stove in a bothy, and left with exactly what we needed, firelighting advice and how to maintain the burn for as long as p... See more

Fast delivery, reasonable price, excellent product. On this occasion I got the Nestro beech logs. Very little dust, longest burning logs I ever had, about 90 minutes for half a log in my small burn... See more

Reliably excellent service from this supplier and very pleased with the delivery too. I asked on Friday for a Monday delivery, as the forecast was for sunshine all day and it requires a couple o... See more

Great options to choose from, simple ordering and efficient delivery! Again…!! Have had multiple orders from you, all great - will keep using! Thanks, R

Delivered as promised and trolled into where we asked. Pallet was efficiently packed. When we took off packaging our order was easily accessible. Driver was polite and helpful.

Super fast delivery and nice and easy to deal with. Made a mistake the previous year and the RUF briquettes didn't burn properly, no issues with this company and a full refund was immediately actioned... See more

Had a 'running out' dilemma and about what briquettes to reorder, so rang for advice which was given patiently and informatively with our previous experience and needs, given availability at this time... See more

Faultless from start to finish. I used multiple reviews to choose Wood Fuel Co-op and their Nestro heat logs. The website was easy to navigate and highly informative. Delivery was easy to track, and... See more

Great service again from Wood Fuel (and Les Smith) Ordered over the phone to delay the order a week, smooth process. Pallet arrived and Les Smith put it in my garage, so I could unload it at my... See more

Cant fault the seller. Good prices with fast dispatch. Not so happy with the delivery service who failed to arrange a time to deliver, sent an email time slot with a start time in the past and then... See more

Communications were excellent between the supplier and the distributor. The delivery arrived mid morning and were dropped very close to the place of storage. Ashley was very helpful when I had... See more

Great value and speedy service. Always quick to process my order. The carriers you use usually offer a range of delivery days and the driver rings ahead when 20 minutes or so away

I love that the briquettes use industrial waste as it were. All delivered on time and with help to get into store. The briquettes we order all burn well, just as the information tells you. Enjoy usin... See more

Easy to order, great eco logs and the delivery co checked I would be in the day prior to delivery. Gave me a 2 hour timing slot. Order recd with about 2/3 days so v happy - would recommend this com... See more

I have been using this company for years and they are very reliable and helpful as well as knowledgeable about their products! Much better value than ordinary logs!

Excellent service from this company. A detailed website, easy to order and a friendly staff on the phone. Accurate updates on despatch and delivery. Products are top quality.

Been a customer for 3 years and the service and products are amazing and the cheapest on the market. The wood is sustainable and better value than your central heating costs. Highly recommended

Ordered Woodlets, good communication throughout and arrived on time and date supplied. This is the second time I've ordered and both times top service.

This company is consistently very good Extremely helpful and honest staff Even refunded me after paying as the courier service charge was less than the original cost