Woosa B.V. Reviews 299

Jessica is absolutely the best! I pretty much chat with her all the time given the client load that I work with. She is dedicated to what she does, she never gives up on finding a solution to any problem even if its just a client error. Highly recommend!

We bought several licenses and 50% of the plugin doesn't work....

Apple Pay doesn't work on subdomains.

Webhooks doesn't work, only if you leave all fields empty (no security).

Their support basically sends you a screenshot of what you obviously have already read, like you're a complete retard. Second to that, it takes them forever to answer on their "CHAT" it's like 1-2 replies a day. Things never get sorted.

They promised us an update of the plugin, did not happen yet .... I would stay away from this place. It's just too random that payment plugin.

Hope this review will make them wake up, cause it's rude to leave customers with a webshop hanging like this losing customers everyday cause their things do not work.

I've bought Woosa plugging for Big Buy and I can not recieve any order. Even if the payment goes thought my orders show as Processing and Not available. I've been in touch with the support team for weeks and for the moment I don't have a solution. Very frustrating. Order 11351449

Tried their new Bol.com plugin but it simply doesn’t work. The one I bought initially (the old version) seemed to work perfectly but after the release of the new one everything went sideways. They keep blaming thats not the plugin, yet the previous version worked like a charm.

When asking my money back, they refused. So I paid for something that doesn’t work. My recommendation is to use another Bol plugin.

Definitely an unprofessional company who promised me to build my website for free if I agree to switch from an other E-commerce platform. So again, i did not ask for a free website; they offered me a free website to pitch me a cooperation. Have let waiting me for 2 months to finish the website, but charged me those 2 months subscription. When I asked for return, they couldnt do it because the switch to them had costs so at the end it wasnt free. Feel scammed and definitely not recommending this company

Kudos to the customer service. They helped with the plugin, but they gave useful advice that is not closely related to the Woosa plugin.

Sincere thanks from Megato.hr

Total fraud!!!
I have been using the plugin for a month. I want to cancel the subscription because it has already been billed for 2 months. And it's only been used for 1 month!! The employees say they will not refund the money!!!
Plugin works erratically. It works, it doesn't. I moved the site to a VPS. Doesn't work there either. Nothing renews. They say wait. Everything will be fine. And no one starts working like that. The employees do not have competence, they answer the question very slowly, they ask the same question several times.

Today is day 4 of the plugin not working. And again he says, wait.

I got a reply today:
No changes at the moment.
If you don't have the patience to see if the change we made this morning we can quit and cancel your account.
At this time we are not going to refund because the issue was caused by faulty hosting and other plugins.
Or we can escalate it to the developers but it will take some more time.
Let me know how you want to proceed.

Very incompetent employees.

I will add. He promised to contact the developer about a week ago. So he did not go anywhere. Delays time, calculates the money and then says: we will not return. Wait for the program to start running.

I will add.
He promised to contact the developer about a week ago. So he did not go anywhere. Delays time, calculates the money and then says: we will not return. Wait for the program to start running.

p.p.s. Your response shows disrespect for the customer. Does it matter how much the plan costs? You need to look at his resources. I consulted with the server staff. The server resources perfectly match your plugin. p.s. Your page does not say that VPS is required. Written: RECOMMENDED VPS. We moved the page to VPS. The plugin still doesn't work. So what's the problem: the server or the plugin? I'll try to guess: in the plugin. And whoever reads here will definitely understand everything.

Max and the guys over at Woosa really are superheros! Their customer support thus far has been exceptional. As a newbie in the dropshipping business, the learning curve has been steep. I chose to go with Woosa to intergrate my online shop to VidaXL. Activationa and synchronization issues I've had along the way have been sorted within a very short time. Thank you, Woosa!

Woosa has been quick and very skilled at supporting and helping me with my problems. They have great patience and have given me all the help that I have needed. I recommend both their support and their excellent plugin. The problems I've had have been with my setup on the VPS, and even there Woosa has guided me and helped me with aplomb. I have great confidence in them.

I'm new to the Woosa plugin and have been really impressed with how easy it is to use and configure out of the box. I had a few questions and Max at Woosa really went above and beyond to help. Usually support for plugins like this is non-existent but the support from Woosa has been first class so far. It's clear that the team really care about their product and their customers. Thanks Woosa!

They solved the problem and the connection with the vidaXL products. They saved me a lot of time and I really recommend the woosa company. Thank you for response Jerry and Jessica

Als je een succesvolle winkel wilt opzetten, neem dan WOOSA als partner. De plug-ins zijn eenvoudig te installeren en de ondersteuning is gewoon geweldig. Wij bij jomblo kunnen Woosa alleen maar aanraden. Groetjes Andreas
If you want to set up a successful shop, you should take WOOSA on as a partner. The plugins are easy to install and the support is just great. We at jomblo can only recommend Woosa. Greetings Andrew
Wer einen erfolgreichen Shop aufbauen möchte, sollte sich WOOSA als Partner dazunehmen. Die Plugins sind einfach zu installieren und der Support ist einfach super. Wir von jomblo können Woosa nur empfehlen. Grüße Andreas

Horrible support. They loose admin credentials to my site. Response Time is typically a business day.
I was testing the integration between Loyverse and Woocommerce. They did not manage to get it up and running after four days of trying. Bottom line is, that the product is useless, the support is absent and the organisation seems clunky, losing clients passwords.

Update: You fail to mention, that your product doesn't do the job after 4 days. That you keep postponing answers. That you lost admin credentials, and just asked for more after the first two days of asking. Never a matter of seconds. For 39USD a month, I expect to get exactly what is promised on your website. That is apparently more than you find reasonable.

This is probably the first time in my whole career --that spans for almost 20 years (no bragging)--, that I will give such a negative review for a company.

I opened a ticket on April the 3rd (25 days before this review took place) just to get a respond with a gif making fun of me in an indirect way.

It took them 14 days to get the credentials of a staging website due to technical incompetence of their staff. I know I sound harsh, but I cannot accept the fact that in 2023 a company which builds software for a payment gateway:

- cannot open a gmail encrypted message
- mocks people and responds with "It works on our side"
- does not test (I am pretty sure that if unit and e2e tests were existed in their deployment process we wouldn't end up here)

So after the 2 weeks time, they managed to see for themselves that the 2 bugs I was mentioning actually exist and since then (8 days after) no response on how and when they will fixed, while keep ignoring my messages.

A total disaster

- UPDATE ON 2023-05-08
I will update my review and give 4 stars due to my really nice experience with Jessica (CEO of Woosa), who jumped in the conversation and saved the day by keeping us informed during the whole investigation period, kept the deadlines and made the whole customer experience as it should be.

I would go for 5 if that was the customer experience since the beginning.

UPDATE ON 2023-11-15

I will change my rating to a clear 5 this time, as the support team is really proactive whenever we needed them from that time on.

Great Product and support.

We look forward to an awesome collaboration with woosa in the long term

...fix brand tags though:) makes life easier when creating categories

Very helpful support team, quick to respond and find solutions!

Professional help in short time. Everything what I expect.

The plugin is not working properly, prices and stock do not update. Had to cancel many orders because the price or stock didn't update. The price and quality don't match. Support really tries to help but took a little longer.