0800 Repair Reviews 33,796

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, competence, and professionalism. Consumers appreciate the efficient service and the respectful manner in which the team conducts their work, often highlighting the engineers' punctuality and thoroughness. People also value the clear communication provided throughout the entire process, from initial contact to job completion. The customer service team receives accolades for their helpfulness and patience, with reviewers specifically mentioning individuals by name and praising their dedication. The quick response times and the ability to resolve issues promptly are also appreciated. While there were some mentions of communication gaps between departments, the overall sentiment remains highly positive, with many reviewers expressing satisfaction with the company's commitment to providing a smooth and efficient experience.

Based on these reviews

Rated 5 out of 5 stars

Im a managing agent boiler breakdown again called lovely Laura from 0800 who understood baby in the house. Martin and Deen both great engineers and very freindly made the tenants comfortable knowing t... See more

Company replied

Rated 5 out of 5 stars

Just had solar panels installed team were efficient kept me informed every day of what was happening times etc. respectful of property pleasant staff. Everyone involved from scaffolding to installatio... See more

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Rated 5 out of 5 stars

Again needed the service of 0800 . Spoke to lovely Laura who very honestly is so kind and understanding especially if she knows someone is vulnerable and has no heating and hot water. Thank you 0800... See more

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Rated 5 out of 5 stars

We were in a bit of a state this morning,as we had no heating or hot water. I have ongoing health issues and keeping warm helps a lot. Chloe Coning was amazing. We are getting an engineer tomorrow aft... See more

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Rated 5 out of 5 stars

A great job at installing central heating boiler by heating engineer,very professional turned up on time took away scrap boiler cleaned up after himself,then on 12th feb electrician came to connect th... See more

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Rated 5 out of 5 stars

Steve the heating engineer worked on my radiators. He replaced the thermostatic radiator valves. He arrived on time, letting me know in advance of when he'd come to do the job. The work was com... See more

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Rated 5 out of 5 stars

The lads who came out, were all exceptional. The lad who was doing the boiler installation was second to none. He was on time, exceptionally efficient in everything he did. The others whom, arrived co... See more

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Rated 5 out of 5 stars

I have just spoken to Abby Appleby at 0800 Repair about information on service contracts for my brothers combi/air source heat pump system. She understood what I was after immediately and told me abou... See more

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Rated 5 out of 5 stars

Geraldine Combe coordinated our boiler install very efficiently. Heating engineer turned up on time and installed boiler to a very high standard in one day. Electrician came next day, tidied wiring an... See more

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Rated 5 out of 5 stars

Highly recommend 0800 Repair (Hamilton) team who efficiently and speedily installed new gas central heating boiler and radiators. Found the team to be polite, competent and did an excellent job and t... See more

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Rated 1 out of 5 stars

What an utter waste of time. No communication between departments. Missing jobs. Having to come back months later to finish the job, even after having a completion survey done. Finished in Septemb... See more

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Rated 5 out of 5 stars

I have had contact, by phone, with Georgia, Geraldine and Rachel and I must say I am impressed with their level of customer care. Everything explained in clear and concise language. The boiler fitter... See more

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Rated 5 out of 5 stars

0800 Eco were really efficient in all aspects. The office staff, especially Rachel + Georgia kept us informed all the way through our installation+ very efficient, helpful + friendly. All the people d... See more

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Rated 5 out of 5 stars

I talked to Faith Pallister, she was very polite and asked me how the work went with the cavity wall extraction. I explained what went on and how good the contractors were. The work went smoothly and... See more

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Rated 5 out of 5 stars

Friendly, helpful and pertinent advice and response to questions from Jessica Adams. She was willing to refer to colleagues with detailed technical expertise who will get back to me for a couple of q... See more

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Rated 5 out of 5 stars

Jordan was lovely as I commented to Faith Pallister who was lovely and polite on her catch up call. Not all companies take the time to do this but they should customer care whether from the person att... See more

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Rated 5 out of 5 stars

Great service from all 5 departments - reception, vents, insulation, boiler installation, electrician. All departments gave friendly and top class service. Everything was completed in 3 days. All... See more

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Rated 5 out of 5 stars

Work carried out in The Drive Whickham Excellent service from 0800 Repair. Stephen and his apprentice Robbie from JCS Heating & Plumbing were considerate and polite. They worked really hard and S... See more

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Rated 5 out of 5 stars

Another member of staff (who I had got through to on the phone)contacted Cheryl Morrison to send me some information over so I could see the system that would be getting fitted and by the time I had g... See more

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Rated 5 out of 5 stars

Martin and John fit a new heating system on Thursday and Friday and were very pleasant and efficient. They also took away the old back boiler and tank. On Monday an electrician came and did any electr... See more

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Rated 5 out of 5 stars

I am getting a new Central heating system installed. 0800 have been been very quick and efficient to inform me of my survey and now my installation date all done within a week. I would like to mention... See more

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Rated 5 out of 5 stars

Engineer texted me day before with a time he was coming came on time was a very friendly guy very considerate of my property put sheets down cleaned up his mess explained how my new boiler worked befo... See more

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Rated 5 out of 5 stars

The guys arrived as planned to fit the new boiler which was done in a cheerful manner and with minimum disruption. The boiler was soon installed and working without any problems. The follow up inspect... See more

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Rated 5 out of 5 stars

The lady i spoke with was Jenna Linnet . She was really helpful and went through everything in detail . From the start of our conversation she guided me through the requirements in detail . tha... See more

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Rated 5 out of 5 stars

My experience was made great by both the professional and knowledgeable fitters (Steve Dodds and Dave Burn). Steve treated my home with respect and a caring mentality. He was very polite and well man... See more

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Rated 5 out of 5 stars

We recently made an application under the government Eco scheme for a new boiler and we are now at the point where we have a date for installation which is next week. From the start up to now,... See more

Company replied

Rated 5 out of 5 stars

What an amazing team from start to finish. I cannot thank James and Kennedy for organising my new boiler. We were without any heating and hot water. The survey’s were done. Then engineer’s commun... See more

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Rated 5 out of 5 stars

Dave one of 0800's most experienced tradesman came and quickly diagnosed the issue with my central heating system. He carried out repairs quickly and had the heating back on as soon as he could. Once... See more

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Rated 5 out of 5 stars

LAUREN made this is so easyshe explained every step keeping me informed with everything. As it can be stressful sending documents and info by email she made it understandable talking me through every... See more

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Rated 3 out of 5 stars

Reported boiler emergency to Saga7pm Fri14 Feb. 1:800 engineer did not phone ahead as asked arrived 8:30-9pm at empty 2nd home. Failed to phone either of 2 contacts provided and left putting undated a... See more

Company replied

Rated 5 out of 5 stars

I recently had a boiler installed through 0800 repair . The lads who came out to do the job where excellent. They did a brilliant job including cleaning up,explaining how the system works and wh... See more

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Rated 5 out of 5 stars

Our solar panels are now fitted and all working properly. 0800 did a great job from start to finish. From the initial contact to completion everyone was helpful and polite. All the trade’s were go... See more

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Rated 5 out of 5 stars

Today i had a call from geraldine combe, she was a pleasure to deal with. She talked me through the process of what would happen at my next appointment. She booked the appointment in for me and sent m... See more

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Rated 5 out of 5 stars

Service was impeccable. Lots of contact before coming to do the job. Times of arrival given and Alex along with his colleague were bang on time. They were very professional and extremely helpful thro... See more

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Rated 5 out of 5 stars

Darren, visited our property to conduct a survey. Throughout the survey, his demeanour was pleasant, respectful and friendly. He explained to us what he was doing and why he needed to access various a... See more

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Rated 5 out of 5 stars

Having had our initial survey we were kept informed of how things were progressing daily by Scott McGrath. After second survey within a week we have an install date. Can’t thank them enough.... See more

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Rated 5 out of 5 stars

This company has provided great customer service. I was kept up to date at each stage of the process by phone. My documentation was assessed as soon as it was received, and I was contacted to arrange... See more

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Rated 1 out of 5 stars

Thank you Georgina Holt .you sorted out my boiler installation and put my mind at ease. I thought I'd be left without hot water and Heaton the coldest night of the year but I need not have worried .... See more

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Rated 5 out of 5 stars

All staff you deal with are very professional and experienced and polite. The people that come out to do the work are respectful and helpful..I've dealt with Faith Pallister a few times and I'm very... See more

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Rated 5 out of 5 stars

First call lost signal so I rang back and very impressed that Georgia had recorded all the relevant information before call was lost. Rang back spoke to Joanne Thompson who picked up all the info and... See more

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Rated 5 out of 5 stars

Very pleased with Lauren 's attitude and help while informing me of the upcoming Cacity Wall Extraction Survey to be carried out at our home. She was happy to repeat information due to my poor heari... See more

Company replied

Rated 5 out of 5 stars

Chloe who i spoke too was lovely very helpful and dealt with my query straight away always a pleasure to talk too and nothing is too much trouble for any of the customer service team that i have to r... See more

Company replied


Company details

  1. Repair Service

Written by the company

We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.

0800 Repair

Written by the company

What we do!
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
Home Service
Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
Insulation Services
We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
New Build Developments
We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
Service and Repair
We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
Social Housing
A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
Renewable
Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
Part of a Global Family
We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
Key Stats
• 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees

Contact info

4.8

Excellent

TrustScore 5 out of 5

34K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Faith was very polite and made me…

Faith was very polite and made me understand what is happening with the cavity wall insulation ,thank you .

10 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your positive review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 4 out of 5 stars

Laura was really pleasant and efficient…

Laura was really pleasant and efficient and phoned me back as promised.

I’ve given 4 stars because in general I feel my job could have been completed sooner than now given my boiler, for which I’m very grateful, was installed in October.
The valves didn’t fit the radiator spindles and that was identified at the time but it’s taken till now to have parts ordered . Meanwhile all my radiators have not had a thermostat so have been on full blast every time the heating is on . I have had to phone each time several times to see what’s happening with jobs . It all seems a bit inefficient. However, any work that has been done , has been done well and by very pleasant engineers .

10 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for taking the time to leave us a review and for awarding us 4 stars – we really appreciate your feedback.

Firstly, we’re very pleased to hear that you’re happy with your new boiler and that the work carried out by our engineers met your expectations. We’ll be sure to pass on your kind comments to the team – they’ll be delighted to hear them.

That said, we’re sorry to hear about the delays in resolving the issue with the radiator valves and for the inconvenience this has caused you. This isn’t the level of efficiency or communication we aim to provide.

Your feedback is extremely valuable and has been shared with the relevant department so we can review what happened and improve our processes going forward.

If there’s anything still outstanding or if you’d like to discuss your experience further, please don’t hesitate to contact us directly – we’d be more than happy to help.

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Boiler assessment

I spoke to Woman called Joanne Thompson regarding a survey for a new boiler in my property. She was very pleasant and explained what was going to happen on the day was booked for me with the assessment.

10 February 2026
Unprompted review
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Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Spoke to Laura

Spoke to Laura, she was lovely, friendly, and very efficient, and also don't have to wait forever for an appointment, 0800 are great .9

9 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Heating repair

Dale came to fix a leak on some heating pipework. He kept us updated on his ETA and was very professional and courteous. 5* highly recommended.

9 February 2026
Unprompted review
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Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Quick Response

Another member of staff (who I had got through to on the phone)contacted Cheryl Morrison to send me some information over so I could see the system that would be getting fitted and by the time I had got off the phone, the information was in my emails. Thank you for your prompt action.

9 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

5* service all round

I was fortunate to have a new boiler and insulation installed under the government Eco 4 grant scheme, everything went smoothly from start to finish.
The heating engineer Steve Dodds who did the Boiler installation was excellent doing a first class job in my older property, a special thanks to all the backroom staff and others who kept me informed and updated all along the way, Gary, Deborah,John, Rebecca,Faith,Georgia Scott et al 5* service all round

27 January 2026
Unprompted review
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Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Jessica Roberts was absolutely…

Jessica Roberts was absolutely brilliant in helping me to reschedule my annual fuel safety check, they are always so pleasant and respectful when repair person comes.

9 February 2026
Unprompted review
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Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

0800 Repairs 👍

Just had solar panels installed team were efficient kept me informed every day of what was happening times etc. respectful of property pleasant staff. Everyone involved from scaffolding to installation cleaned up afterwards. Helpful in every way. Thanks to Geraldine Combe, Faith Pallister, Katie etc for making the process painless and fast

6 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Today i had a call from geraldine…

Today i had a call from geraldine combe, she was a pleasure to deal with. She talked me through the process of what would happen at my next appointment. She booked the appointment in for me and sent me all the relevant information need for this . Making it a stress free process thanks :)

6 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Absolutely perfect service from…

Absolutely perfect service from Laura,very pleasant and accommodating for boiler service date to be booked

6 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Very professional courteous and…

Very professional courteous and helpful. Laura ascombe.

5 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Sorting out repairs

Today I had the pleasure of speaking with Laura Anscombe, she was very helpful and explained everything perfectly to me, got my appointment sorted straight away, and absolutely delighted to deal with as these things usually cause me anxiety

4 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Martin and Dale serviced my Gas fire…

Martin and Dale serviced my Gas fire today, very thorough striped it all down tested it cleaned it tested more. Very knowledgeable. Two very nice engineers. Thank you so much.

4 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

100% excellent service

Have been a customer of 0800 Repair for years now and once again they have offered 100% excellent service. Their customer contact, Laura Anscombe was exceptional. Her attitude and professionalism was superb. A credit to the company. Well done.

4 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

Rated 5 out of 5 stars

Laura was very helpful and set up a…

Laura was very helpful and set up a repair plan very quickly. She then arranged an engineer visit and explained what would be done and what I would need to pay for on the needed repair this time.
She was friendly and very polite throughout.

2 February 2026
Unprompted review
0800 Repair logo

Reply from 0800 Repair

Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.

We truly appreciate your support!

Best regards,
The 0800 Repair Team

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