Im a managing agent boiler breakdown again called lovely Laura from 0800 who understood baby in the house. Martin and Deen both great engineers and very freindly made the tenants comfortable knowing t... See more
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We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
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0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
Replied to 83% of negative reviews
Typically replies within 1 week
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Martin Bell attended my property today for my boiler, he is a credit to the company.
Lovely conversation with Laura anscombe to confirm my heating appointment great news thankyou laura
Very polite and quick appointment
Faith was very polite and made me understand what is happening with the cavity wall insulation ,thank you .

Reply from 0800 Repair
Laura was really pleasant and efficient and phoned me back as promised.
I’ve given 4 stars because in general I feel my job could have been completed sooner than now given my boiler, for which I’m very grateful, was installed in October.
The valves didn’t fit the radiator spindles and that was identified at the time but it’s taken till now to have parts ordered . Meanwhile all my radiators have not had a thermostat so have been on full blast every time the heating is on . I have had to phone each time several times to see what’s happening with jobs . It all seems a bit inefficient. However, any work that has been done , has been done well and by very pleasant engineers .

Reply from 0800 Repair
I spoke to Woman called Joanne Thompson regarding a survey for a new boiler in my property. She was very pleasant and explained what was going to happen on the day was booked for me with the assessment.

Reply from 0800 Repair
Spoke to Laura, she was lovely, friendly, and very efficient, and also don't have to wait forever for an appointment, 0800 are great .9

Reply from 0800 Repair
Dale came to fix a leak on some heating pipework. He kept us updated on his ETA and was very professional and courteous. 5* highly recommended.

Reply from 0800 Repair
Another member of staff (who I had got through to on the phone)contacted Cheryl Morrison to send me some information over so I could see the system that would be getting fitted and by the time I had got off the phone, the information was in my emails. Thank you for your prompt action.

Reply from 0800 Repair
I was fortunate to have a new boiler and insulation installed under the government Eco 4 grant scheme, everything went smoothly from start to finish.
The heating engineer Steve Dodds who did the Boiler installation was excellent doing a first class job in my older property, a special thanks to all the backroom staff and others who kept me informed and updated all along the way, Gary, Deborah,John, Rebecca,Faith,Georgia Scott et al 5* service all round

Reply from 0800 Repair
Jessica Roberts was absolutely brilliant in helping me to reschedule my annual fuel safety check, they are always so pleasant and respectful when repair person comes.

Reply from 0800 Repair
Just had solar panels installed team were efficient kept me informed every day of what was happening times etc. respectful of property pleasant staff. Everyone involved from scaffolding to installation cleaned up afterwards. Helpful in every way. Thanks to Geraldine Combe, Faith Pallister, Katie etc for making the process painless and fast

Reply from 0800 Repair
Today i had a call from geraldine combe, she was a pleasure to deal with. She talked me through the process of what would happen at my next appointment. She booked the appointment in for me and sent me all the relevant information need for this . Making it a stress free process thanks :)

Reply from 0800 Repair
Absolutely perfect service from Laura,very pleasant and accommodating for boiler service date to be booked

Reply from 0800 Repair
Very professional courteous and helpful. Laura ascombe.

Reply from 0800 Repair
Today I had the pleasure of speaking with Laura Anscombe, she was very helpful and explained everything perfectly to me, got my appointment sorted straight away, and absolutely delighted to deal with as these things usually cause me anxiety

Reply from 0800 Repair
Martin and Dale serviced my Gas fire today, very thorough striped it all down tested it cleaned it tested more. Very knowledgeable. Two very nice engineers. Thank you so much.

Reply from 0800 Repair
Have been a customer of 0800 Repair for years now and once again they have offered 100% excellent service. Their customer contact, Laura Anscombe was exceptional. Her attitude and professionalism was superb. A credit to the company. Well done.

Reply from 0800 Repair
Laura was very helpful and set up a repair plan very quickly. She then arranged an engineer visit and explained what would be done and what I would need to pay for on the needed repair this time.
She was friendly and very polite throughout.

Reply from 0800 Repair
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