AirHelp.com Reviews 231,498

Air help promised and it delivered. We booked the Air Canada tickets last year August and the flights got canceled because of industrial action. The Air Canada company informed us to take the refund a... See more

My family missed 24 hours of our trip to London because our flight was cancelled due to mechanical issues. We had already prepaid our hotel and missed a football game for which we had tickets. Airhel... See more

They have twice now helped me get compensated for a flight delay. The first time took incredibly long, because the airline refused, and airhelp took them to court. The second time went quite quickly.... See more

DO NOT USE AIR HELP This Air insurance company states the coverage includes administrative errors-that is until that actually happens. The booking changed my name first to last and last to first whic... See more

I had never heard of Airhelp and at first was sceptical. The required information was fairly easy to provide and when I did need assistance it was provided promptly. The process has taken time but I... See more

Processing was pretty smooth, except one minor issue where I had resubmit my claim with a different currency. This change took a few additional days, and a contact with their customer care via chat. P... See more

Fist time I used Airhelp and I'm amazed but the efficiency of the process and the effectiness of Air Help. I got my remburse as promised and far earlier than what was the communicated timing. I will f... See more

Quick and easy to use. Sorted out compensation for a missed flight and the issues that arose because of it. They took away all the hassle of contacting the airline myself. Fees are reasonable too.... See more

From the start Airhelp explained everything about how the claim would proceed. It was seamless once I gave them all the information and my permission to act on my behalf. I am 100 % happy with the... See more

My recent travels were affected by bad weather. Once I returned Airhelp contacted me to put in a claim. I thought, why not! It was a simple process took 5 mins to apply and didn’t think I would... See more

Felt like AirHelp was my advocate in an often-times no win situation: battling an airline over a significantly delayed flight. While I could've signed on for 'insurance' plan and gotten even more m... See more

Excellent smooth easiest way to get your compensation back to your account. I travelled with swiss airline with connecting flights from Delhi to Manchester via Zurich and the Delhi to Zurich flight go... See more

Quick easy & pain free experience! It has been over a month that I contacted American Airlines directly & still not even an acknowledgment of receipt of my complaint! Airhelp - with only my confir... See more

Very swift compensation received from a delayed BA flight 2.5 years ago. I had tried directly with BA with consistent push backs from them. AirHelp were able to secure the compensation payment. Well w... See more

I wish I had known about your company earlier. Thank you for helping me receive compensation from the Polish airline when my flight from LA to Europe was delayed for 6 hours. I really appreciate your... See more

They are a huge scam, all they do is contact the flight company for you if you’re case already is clear and winnable. They only get you the EU261 compensation that you already ar eligible for, they do... See more

Thank you AirHelp. AirHelp made sure I was aware about all the progress and they helped me get my compensation. Although the process took almost 6-7 months to get compensation and that was because... See more

British Airways flight was about 10 to 12 hours late leaving Rome. Caused me to miss flight in DFW & arrive home to Austin a day late. Thank you for the reimbursement for some of the flights & to com... See more

Submitting a claim on my own is a much easier experience than doing it through AirHelp. When filing directly through the airline’s account, they already have all the necessary details, so there’s no n... See more

This was the simplest, stressful exercise with any travel related company I have ever interacted with. At first I was concerned the whole thing might have been a scam. I contacted out local travel... See more

Finally I felt heard after our disastrous flight cancellation. I had given up hope of compensation but signing up with Airhelp made the process effortless. I didn't know if it would work or if the p... See more

Airhelp partners with Booking.com and Tripit. We used both for our Europe trip and both contacted me separately to recommend Airhelp following a long flight delay. Australia does not have the same con... See more

Flight from Denver to Frankfurt was cancelled at last minute in late Sept 2023. Expedia referred us to Air Help immediately for compensation. Took a little over two years, but the claim finally g... See more

Great communication! The transparancy thet give you is unmatched. Clear step by step process that you can easily track. Updates through email when your case moves forward. To give you an idea for a ti... See more

A penalty of EUR 600 for late arrival, which I never expected to recover, was paid in a matter of weeks thanks for AirHelp's easy procedure. Of course, they take their margin, but this is to be expe... See more

Missed a connecting flight with Lufthansa, so had to stay over night in Frankfurt (coverd by Lufthansa). I still applied for the claim via Airhelp and was able to get €400 within 3 weeks of submission... See more

Everything went very smoothly. AirHelp handled the entire process from start to finish. While there is an administrative fee, that’s to be expected and without them, I would never have pursued the cla... See more

My flight from Newark to Venice was 5 hours late because of a missed connection thru Copenhagen. I didn’t know that I could receive compensation until I was notified by AirHelp. MAN, did they make... See more

We had a very delayed Malaysian Airlines flight from Heathrow which knocked on to more delays before we eventually arrived in Hanoi 14hrs later. We enquired online & apparently there was no compensa... See more

At first I was skeptical, but they did the job properly. They collected all the data they needed and kept me informed at every step about what was happening or what was supposed to happen next. Althou... See more

AirHelp did a great job of moving our claim through the claim process. Trying to make an airline pay for the damage they do to a trip because of their very late flights and inability to get us connect... See more

I found the process and the details needed a bit onerous at first. I’d like to have been kept informed one way or the other a bit more often. However, even though the airline first refused compensatio... See more

I didn’t do anything, and for once I was actually compensated for an injustice I had experienced. Even though your service is quite expensive, thank you very much. I would be very happy if you expande... See more

I had never heard of Airhelp before, so I was a bit sceptical when they emailed about claiming for a flight. But since they got my flight details through one of my company's services, I thought there... See more

At the start, had difficulty sending the required information online, but eventually it was accepted. Everything was plain sailing after that, just drawn out: four months for the airline to accept we... See more

They helped me get a monetary compensation for my delayed flight. If only their fees(non-member) wasnt too expensive then I wouldve given 5 star! But overall happy I got compensation. I have since... See more

I had an amazing experience with AirHelp! My flight was delayed, and I wasn’t sure if I could get any compensation. AirHelp listened carefully when I explained what happened, then they took care of ev... See more

Our flight from Munich to Boston was canceled at the last minute and we needed to be rescheduled by the airline on a flight the following day. It was a mess and the airline was not particularly helpf... See more