Verified
Extremly patient assistent. As I have impaired vision, everthing takes me a long time but the assistent made sure we worked out the problem staying with me online utill all was in order. Thank you... See more
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See what reviewers are saying
Verified
Det var let at bestille abonnementet og jeg fik hurtigt en aftale i stand om en installation. Dog synes jeg at det er lidt tidligt i processen at bede om en rating. Indtil videre er der kun lavet aft... See more
Company replied
I have antibodies for about 3 years, don’t have big problems only one thing is very slow internet and it’s not stable. I have 1000mb and I was expecting very fast stable internet, once I had someone t... See more
Company replied
Verified
Karina, patiently listened to my requests, checked the possibilities, and fixed the problems. I thank her very much.
Company replied
Company details
About Altibox Danmark A/S
Written by the company
Velkommen hos Altibox 👋
Vi har siden 2002 leveret internet, TV og telefoni. I dag har vi over 900.000 kunder i Norden og har planer om at nå ud til endnu flere.
Altibox er en norskejet virksomhed, som er ejet af energikoncernen Lyse AS med hovedsæde i Stavanger.
Hos os kan du både streame, game, holde kontakten og arbejde helt uden afbrydelser 🎮💻
Vi tror på, at teknologi skal gøre livet nemmere - ikke mere besværligt.
Vi arbejder hver dag for at give dig:
🚀 Lynhurtigt og stabilt internet
📺 Underholdning til hele familien
📞 Kundeservice med ægte mennesker, der brænder for at hjælpe dig!
Hos os får du altid:
✅ Gratis oprettelse
✅ Priser uden skjulte gebyrer
✅ Udstyr i højeste kvalitet
✅ Tryg Surf – Cyberforsikring ved køb af internet
Bestil Altibox
Sådan får du fat i os
Du kan altid kontakte os på telefon 70 300 600 eller sende os en mail på info@altibox.dk.
Vi sidder klar til at hjælpe dig alle hverdage fra 8.30-18.00 📲
Tak fordi du er her ❤️
Vi sætter stor pris på hver eneste kunde – også på jeres feedback, som hjælper os med at blive bedre hver eneste dag.
Psst... Vi læser alt på Trustpilot og glæder os til at besvare din anmeldelse 😊
Bedste hilsner
Contact info
Krøyer Kielbergsvej 3, 2. sal, 8660, Skanderborg, Denmark
- 70300600
- info@altibox.dk
- www.altibox.dk
4.1
Great
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Reply from Altibox Danmark A/S
Kære Sibi
Tusind tak for de 5 stjerner – og for de pæne ord. Det er virkelig dejligt at læse.
Jeg giver rosen videre til Anna Sofie. Hun bliver glad for at høre, at du oplevede god service – det betyder mere, end man tror.
Tak fordi du valgte Altibox 🙌
De bedste hilsner
Lasse
Altibox
Verified
Extremly patient assistent
Extremly patient assistent. As I have impaired vision, everthing takes me a long time but the assistent made sure we worked out the problem staying with me online utill all was in order. Thank you Altibox.
28 January 2026
Reply from Altibox Danmark A/S
Hi Teresa
Thank you so much for the 5 stars and for taking the time to share your experience.
We’re really glad to hear that our assistant was patient and stayed with you until everything was fully sorted out. That kind of care and understanding means a lot to us.
Thank you for choosing Altibox.
Kind regards
Lasse
Altibox
Verified
Easy to apply.
25 January 2026
Reply from Altibox Danmark A/S
Hi Albette
Thank you so much for the 5 stars – we really appreciate it 😊
It’s great to hear that you found process easy. We aim to make things as simple and straightforward as possible, so it’s nice to know that came through.
Kind regards,
Lasse
Altibox
Verified
Indtil videre har de lovet, nu må vi se om de holder.
Det var let at bestille abonnementet og jeg fik hurtigt en aftale i stand om en installation. Dog synes jeg at det er lidt tidligt i processen at bede om en rating. Indtil videre er der kun lavet aftaler. Der er IKKE leveret noget endnu. Det er let at love, men jeg mangler at se dem holde.
3 December 2025
Reply from Altibox Danmark A/S
Kære PM
Tak for din anmeldelse og for din ærlige tilbagemelding.
Du har helt ret i, at det på nuværende tidspunkt primært er aftaler, der er indgået, og at den egentlige oplevelse først for alvor viser sig, når leveringen og installationen er gennemført. Det er en fair pointe.
Vi er glade for, at bestillingen var let. Nu handler det for os om at leve op til det, vi har lovet – og det tager vi meget seriøst.
Skulle der undervejs opstå spørgsmål eller behov for hjælp, er du altid velkommen til at tage fat i os.
Venlige hilsner
Lasse
Altibox
I have antibodies for about 3 years
I have antibodies for about 3 years, don’t have big problems only one thing is very slow internet and it’s not stable. I have 1000mb and I was expecting very fast stable internet, once I had someone to change router it didn’t help. It’s very hard to watch movie on internet especially in the evenings, internet freezes very often, antibody can’t help with that problem.
8 November 2025
Unprompted review
Reply from Altibox Danmark A/S
Dear Lukaz,
I assume you mean Altibox when you write “Antibodies”?
I find it surprising that you chose to post on Trustpilot instead of contacting our Technical Support. I can see that your last contact with them was in April 2025, and if you are still experiencing technical issues, they should of course be resolved. However, that won’t happen through a Trustpilot review.
You should first and foremost contact our Technical Support team directly.
It’s of course perfectly fine to leave a review, but I believe it’s fairer to do so after you’ve spoken with Technical Support and your issue has not been resolved - if that was the case.
I find the order of things a bit unfair in this case :)
I’ll ask our Technical Support team to reach out to you, but the correct way is always to call us directly at 70 300 600, rather than through Trustpilot.
Best,
Lasse
Altibox
Verified
God snak, let at overskue og bestille
God snak på telefonen, let at overskue og bestille.
28 October 2025
Reply from Altibox Danmark A/S
Opdateret 10:32
Jeg får lige en kollega til at give dig et kald :)
-----
Hej Christian,
I henhold til købeloven har du 14 dages fortrydelsesret. Af den grund er der indlagt en kort forsinkelse i leveringen, så du har mulighed for at benytte denne ret, hvis du ønsker det.
Hvis du ønsker, at leveringen igangsættes hurtigere, er du velkommen til at kontakte kundeservice og give afkald på fortrydelsesretten.
Vh. Lasse
Altibox Kundeservice
Verified
Perfect experience.
Karina, patiently listened to my requests, checked the possibilities, and fixed the problems. I thank her very much.
22 October 2025
Reply from Altibox Danmark A/S
Hi Mehrnoosh,
Thank you so much for your review.
I'm so glad to hear that Karina was able to help you with your problems!
Best regards,
Signe
Altibox
Verified
Camilla was awesome.
Camilla was awesome.
Really provided first class service and advice.
15 October 2025
Reply from Altibox Danmark A/S
Hi Darren,
Thank you so much for your review 🤩
It’s great to hear about your experience with Camilla — I’ll make sure to pass your kind words along to her. She’ll be so happy to hear that!
Kind regards
Signe
Altibox
Verified
Reply from Altibox Danmark A/S
Kære Tutuianu,
Tusind tak for din anmeldelse, dejligt at du er tilfreds med os 😊
Bedste hilsner
Signe
Altibox
Verified
Good internet
28 June 2025
Reply from Altibox Danmark A/S
Kære Sergiy,
Det var en fornøjelse at få fat i dig på telefonen tidligere.
Jeg blev lidt overrasket over din anmeldelse, da du faktisk ikke er kunde hos Altibox – du nævnte jo selv, at du er kunde hos Telenor, og at din anmeldelse var rettet mod dem.
Det er korrekt, at du har ønsket at blive kunde hos os, og det vil vi meget gerne hjælpe med. Desværre er forbindelsen i øjeblikket optaget af en anden udbyder, og vi kan først oprette dit abonnement, når den forbindelse er frigivet.
Som du også selv sagde at du ville, vil jeg sætte stor pris på, hvis du har mulighed for at fjerne din anmeldelse, da den omhandler en internetforbindelse hos en anden udbyder.
På forhånd tak – og vi glæder os til at byde dig velkommen som kunde, så snart det bliver muligt.
De bedste hilsner
Lasse
Altibox Kundeservie
thank you for the help you gave me
thank you for the help you gave me. He explained it very thoroughly and showed great patience. thank you
1 July 2025
Unprompted review
Reply from Altibox Danmark A/S
Hi Anna,
Thank you so much for your kind words – they truly mean a lot.
I’m really glad to hear that Daniel was able to help you in a way that felt both clear and patient. That’s exactly the kind of support we aim to give, and it’s lovely to know it landed well with you.
Should you ever need anything again, you know where to find us. We’re always happy to help – patiently, of course 😊
Warm regards,
Lasse
Altibox Customer Service
Helpful operator!
Helpful operator!
Solved the problem fast and answered all my questions.
21 May 2025
Unprompted review
Reply from Altibox Danmark A/S
Hi Costlyn,
Thank you so much for your kind words!
I'm really glad to hear that Daniel was able to help you quickly and answer all your questions — that's exactly the experience we aim to give our customers.
I'll make sure to share your feedback with him.
Don’t hesitate to reach out if you ever need help again — we’re always here for you.
Best regards,
Lasse
Altibox Customer Support
We have some connect issue about…
We experienced some connectivity issues while trying to activate the internet. The first representative I spoke to was helpful, but the second one was extremely rude. I would not recommend this provider if you have other options.
15 May 2025
Unprompted review
Reply from Altibox Danmark A/S
Update 19-05-2025:
I'm sorry that you have chosen not to respond to my request for additional information, which would allow me to verify your review, confirm that you are a customer of Altibox, and investigate your case.
I must therefore assume that you either do not wish for us to look into the matter or that you may not be a customer of Altibox at all?
You are of course welcome to contact us if you would like us to proceed with this case.
Best regards,
Lasse
Altibox Customer Service
------
I'm truly sorry to hear about your experience – especially the issues with connectivity and the service you received. That’s not the level of support we aim to provide, and I would very much like to look into this further.
Unfortunately, I haven’t been able to locate your customer profile in our system based on the information in the review. I’ve therefore sent you a private message via Trustpilot where you can provide a few additional details to help us identify your case.
I sincerely hope you’ll respond, within 3 days, so we can follow up and ensure everything is resolved to your satisfaction.
Kind regards,
Lasse
Altibox Customer Service
I really enjoyed talking to the technical support guy named Daniel. He quickly solved my problem and answered all my questions :)
I really enjoyed communicating with the staff of your company. All employees are polite and correct. The problem was resolved very quickly.
22 April 2025
Unprompted review
Reply from Altibox Danmark A/S
Hi Roma,
Thank you so much for your lovely review and for taking the time to share your experience with us!
It’s wonderful to hear that Daniel – and the rest of our team – made such a positive impression and were able to help you quickly and politely.
That’s exactly the kind of service we always aim to deliver.
We’re truly happy that everything was resolved to your satisfaction, and remember – we’re always here if you need us again.
Wishing you a great day!
Best regards,
Lasse
Altibox Customer Service
Julie var bare en super supporter og…
Julie var bare en super supporter og klare alle problemer på rekord tid. Julie var tålmodig, lyttende og pædagogisk.
1 October 2024
Unprompted review
Reply from Altibox Danmark A/S
Hej Bent
Det er skønt at høre, at vores tekniske support havde helt styr på, hvad der skulle gøres, så du fik løst dit problem.
Jeg giver din flotte ros videre til min kollega. Det bliver helt sikkert værdsat.
Så mange tak til dig for at du vil bruge tid på at skrive en anmeldelse af Altibox her på Trustpilot.
Med venlig hilsen
Marlene, Altibox
Reply from Altibox Danmark A/S
Hej Lene
Tusind tak for din fine anmeldelse.
Hvor er det dejligt at høre, at du er godt tilfreds med vores service.
Med venlig hilsen
Marlene, Altibox
Big debts if you forgot to pay
Pay on time, otherwise you'll have to pay ten times more
10 June 2023
Unprompted review
Reply from Altibox Danmark A/S
Hi Maksym
It is correct that you have to pay your invoice on time.
Regards
Marlene, Altibox
The service is good but
The service is good, although took a long time before answering. However, the main problem is it is only in Danish.
16 February 2024
Unprompted review
Reply from Altibox Danmark A/S
Hi Harvey
Thank you for your review.
We try our best to answer any call as soon as possible.
Best regards
Marlene, Altibox
Altider god service
8 February 2024
Unprompted review
Reply from Altibox Danmark A/S
Hej Birte
Tusinde tak for din fine anmeldelse. Hvor er det dejligt at høre, at du er godt tilfreds med vores service.
Med venlig hilsen
Marlene, Altibox
Reply from Altibox Danmark A/S
Hej Henrik
Tusinde tak for din fine anmeldelse.
Det betyder meget for os, at du får en god oplevelse, når du taler med vores medarbejdere.
Med venlig hilsen
Marlene, Altibox
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