Arch Insurance US Reviews 55

Arch Insurance excels in every category that matters to us. Their speed of service is industry-leading—rarely exceeding a two-hour turnaround, which is a massive advantage compared to the standard 24-hour wait times elsewhere.

They offer tight, competitive pricing on renewals and new business, with a refreshing willingness to be flexible when a deal requires it. It is clear they understand their niche deeply; their products are well-researched, their decision-making is sound, and they always follow through on their commitments.

Working with Tony, or any employee at Arch Insurance has been wonderful. The consistency, response time and knowledge are top notch! Statutory doesn't come naturally to most people, but Tony and teammates at Arch know their stuff and are sharp!! I look forward continuing to work with each Arch Employee!

This company somehow mistakenly approved me for my maternity leave disability claim and months after receiving my benefits, they contacted me and expected me to correct their error and give them back the money I received! I had to go through a very complicated ordeal with NJ state disability. It took approximately two years of stress and filing loads of paperwork with the state. I was just recently able to resolve the issue, unbelievable. I do not recommend this company at all. If a claimant has the option to avoid filing a claim through this company and going directly through the state, I strongly recommend they do.

The process to file was easy. The response to questions were answered quickly.

My experience with arch so far is great. Great full that they can help me in my time of un employed, really helpful. Thankful for their understanding of you not having a job at the moment so they give you a hand to still be able to manage yourself. I recommend everybody that is in need of disability to trust them with their process to help you, if you are approved they with definitely help you with your needs. Thank you for your help & pray for you guys to keep on growing.

They kept in touch with me through the whole time, any questions I had they answered same day or first thing in the morning if I sent it after office hours.

Great communications from the minute I made the first call.

I was in a very vulnerable postpartum period, and the representative was unnecessarily nasty and completely insensitive over a confusion that was not my fault but the company’s.

They kept us well informed

They are terrible. They don't pay any claim. we had all the proof our international flight canceled so we missed our domestic flight, which we had to rebook. They made us jump through hoops. at the end they didn't pay. Gate 1 need to get better insurance company the rip off people.

Very professional and easy to complete form on line.

Straight forward application to apply for short term disability. Easy to submit. Great communication from Arch during the process.

Very attentive with my concerns and thoroughly explains anything that I am unaware of.

I had such a positive experience with the Arch Travel Insurance. Unfortunately, our flight was delayed for several hours, and we missed our connection. I submitted my claim for the hotel, food, and transportation when we arrived home. To my delight, I received a payment in 1 week. It was such an easy process, and I'm glad I was protected.

Had to deal with this horrific company after being rear ended by their insured driver.

Most incompetent insurance company.

They do not execute and find every option not to cover the expenses of fixing my car.
Did everything not to cover the car rental I have under my own insurance.

Gave me the run around for weeks.

STAY AWAY from purchasing insurance from this company - they will not pay. I purchased a policy through a GATE 1 for a trip to South Africa. My brand new luggage was damaged to the point I had to carry it! I filed a claim, and they took me in circles and sent me down a rabbit hole, informing I had to file the claim with Fast Jet, however Fast Jet doesn't have a claim filing option, only one email which they never reply. I went back to Arch, explained this, was told my claim would move through, and then they later denied paying me because I didn't file it 48- hour period required. I explained I was actually flying during that time and of course didn't find the damage until after landing! STAY AWAY! THEY'RE CROOKS!

I originally posted a poor review April, 2025. ARCH insurance contacted me right away and took care of the matter. Thank you so much! I will continue to purchase this travel insurance as I and my husband are frequent out of the country traveler several times a year.

Purchased the travel insurance, via Gate1. DON'T DO IT! My husband wasn't able to fly to go on the trip at the last minute, due to a sudden medical issue. I sent a letter from the doctor with details to ARCH insurance, which should have been sufficient. ARCH insurance first said it had to be pre-existing condition. They then sent forms for the doctor to fill out. It's been ridiculous! No reimbursement for his portion of the trip. I've paid for this insurance for multiple trips. Will look into another kind after the next scheduled trip, which has already been paid for with the insurance.

I'm an insurance Broker, who not only sells this product but who also is a customer. I was in Ireland, when I slipped on glass and cut the tips of my toes. Instead of having to spend a whole day of my vacation in a hospital waiting (I.E. socialized medicine), Arch paid for me to go to an urgent care instead. I was bandaged and back to enjoying my vacation in an hour. So glad I had the coverage! I would recommend Arch to other agents and for their customers as well.

They handled my claims almost immediately, They answered almost all my questions