Bose Reviews 235

Almost every time you have to contact a company for service, you are already tired before you begin.
Full of disbelieve that you will get to someone human that understands your situation.
Today I made a call to Bose, waited for two minutes and were serviced by Thea Hansen.
She was helpful, consequent and friendly, and within 5 minutes everything was solved, and the shipment papers has already arrived in my mailbox.
It tells me that buying quality product actual IS a good thing.

Have a nice x-mas down in Spain.
Hope you all will win in El Gordo Navidad
Regards from Copenhagen

Time for a new brand.
Been using Bose Noise Canceling products for over 10 years, have had 4 of their wireless NC headphones and buds since they were launched. My latest is the 1st gen. QC Ultras. Alas, I've had enough now.
As good as the NC is, the product quality and what's worse, the customer experience, has severely deteriorated lately. I am NOT satisfied with having trouble with multiple sets of buds, and their replacements, only to be told that I only can get 25% off on a new product as the ONLY option for me. At this price point, are you kidding?? No thanks, then I'll find an alternative and give that a chance, because my trust and loyalty has washed away completely.

Bose QC headsets have always been my preference because I suffer from sound sensitivity and they don't hurt my head when wearing for long periods of time.
However, they malfunctioned just before summer. I took contact to Bose where they promised I could get a new headset discounted if I send them my old headset. As I've never before had problems with Bose I blindly sent my headset to them expecting that they send me the agreed upon headset in replacement.
'Fast' forward 9 weeks and chatting with them 2 times during, they promised to send them last week, but nothing has come of it.
So they basically stole my headset.
I have a hard time exciting in this very noisy world without MY noise-cancelling headset. I wish they just send my old ones back to me when they don't want to give me a new pair.
This company has degenerated in the past 5 years. Such a shame.

Absolutely horrible customer "service" and unprofessional company. Hugely dissapointment to see what BOSE (a previous reknowned brand) has come to. Zero service. Only robot replies - often in languages that are completely unknown. Do not expect to ever receive your products. RIP Bose!

Ordered a speaker from Boses website, where it said shipment within two days. After 5 with no result I "chatted" with their customer service, who said it would arrive no later than "on Friday". Friday I wrote on the chat again, with the most incompetent support worker, who also took ages to answer, but with questions to already given information. Ended up calling them, talking with a nice lady, who said "I can see it in the system, but I don't know when it will be shipped - sorry". So I cancelled the order (at least that worked easily).

Have taken my business elsewhere.

PS. Stop outsourcing your customer service to India, who obviously sits with a translation programme and an instruction book, but know NOTHING.

English below the Danish ..
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Allerførst skal I vide, at jeg igennem 25 år har været kunde af Bose produkter - og har indtil nu altid synes at de høje priser var det hele værd!
Jeg har nu købt Bose QuietComfort Ultra Earbuds.
Som IKKE - i modsætning til mange konkurrende produkter - understøtter trådløs opladning.
Jeg har derfor måtte tilkøbe Trådløst opdladning via en "Case Cover" ... til HELE 449,00.
Dette produkt er bare overhovedet ikke pengene værd. Produktet er ikke gennemtænkt og låget "flapre løs". Det er virkelig dårlig kvalitet.
Mega ærligt at Bose prøver at "snyde" folk for ekstra penge for at få trådløs opladning ... når man så oven i købet laver et MEGA dårligt produkt.
Det er virkelig en skuffelse der gør, at jeg efter 25 år som loyal kunde nu må erkende at man er blevet for arrogant i forhold til prissætningerne.
Husk at jeg virkelig er ked af oplevelsen, da jeg har købt MANGE rigtig gode Bose produkter igennem årene til mine virksomheder - inklusiv flere A30 Aviation headsets til 11.099 stykket...
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First of all, you should know that for 25 years, I've been a customer of Bose products—and until now, I've always felt that the high prices were worth it!
I have now purchased Bose QuietComfort Ultra Earbuds.
Unlike many competing products, however, these do not support wireless charging.
Therefore, I had to purchase wireless charging via a "Case Cover"... for a whopping 449.00.
This product is simply not worth the money. It's poorly designed, and the lid "flaps loosely." It's really poor quality.
It's incredibly dishonest of Bose to try to "cheat" people out of extra money for wireless charging... especially when they produce such a MEGA poor product.
It's truly disappointing, and after 25 years as a loyal customer - it seems to me that they've become too arrogant in their pricing.
Please remember that I'm genuinely upset about this experience, as I've bought MANY really nice Bose products over the years for my businesses—including several A30 Aviation headsets at 11,099 DKK each...

Disgusting customer service, requested a replacement, everything was going well and then asked me for the full retail of the said replacement . What a horrible customer service this company has. Absolute jokers.

When you pay premium price I expect 1st class quality and customer service. I asked for a replacement item only for them to say I need to pay full retail and send the original item

Sickening service, avoid, avoid, avoid.

Worst customer service ever and I am done with them, never again. I have a Bose 700NC headset model and ordered replacement parts (cushion). They don't last more than a year, but its ok. I have issues with my order and it is impossible to reach them.

They are using UPS which is literally the world's worst delivery company and they haven't failed to surprise this time as well:
I have waited at home, and no one has arrived. Yet I have received a message that I wasn't at home when UPS driver arrived (no message / text / door bell).
Then, they sent me a message that they have delivered my product to a UPS store 40 minutes away from my place (luckily still in the same city) while there are many options nearby.
Today, I went to pick up my product and the store told me that they haven't received any package from UPS yet.

In the meantime, it wasn't possible to reach Bose. It is like a scam company that directs you to several pages but never shares a reachable contact or proper service. There are many other options such as B&O and Sony, and I will never buy any product from Bose again. I don't have time to chase after my deliveries.

Unable to use their new product. With the best of her intentions, my girlfriend gifted me a set of QC45s as I use the old QC35s quite a lot, despite my grunt with the last setting of noise reduction not being stored. On QC45s you cannot remove ANC so I just cannot use them. Fortunately, they were bought on AMAZON and we can return them.

Worst company on the planet, all the agents lie, they promise to send refund but never do, they promise free gift as compensation never arrives, promises to keep you updated never do!
Avoid this company…

My SleepBuds from 2019 had a faulty battery and one of them popped destroying the unit.
Being out of warranty I reported it to Bose.dk using the Chat, they asked me for visual documentation of the problem and the serial number, I did not have the receipt anymore.
I got a ticket number for reference and a week later they sent me a dispatch voucher for shipping the unit to them, today I received a new set SleepsBuds II.
Thank you for being a responsible company, taking your obligations seriously.

I have ordered a replacement part for my headphones.
After 5 days, instead of the goods, I only received a box containing another empty box.
It was not possible to contact Bose by e-mail. So I had to call the support. The employee said they needed a photo of the empty boxes. This could then also be sent by e-mail. The employee gave me this "secret" e-mail address.
Now I have been waiting for three days.
Since sending the pictures, nothing has happened. There has been no reaction whatsoever.
For a global company, this form of non-reaction is a real indictment. I am very dissatisfied with the service.

I had the great Bose Quietcomfort 35 II headphones. Unfortunately, there was a problem with them (couldn't turn them off). However, I received the best customer support I have experienced for years back in May this year. I talked a few times with the customer support team and she was so helpful and clear about how we could fix my issue. I would like to share my experience with anyone thinking about buying Bose products. I hope that the Bose customer support team will also share my experience internally and use it as inspiration to continue delivering great products and great support!

Best regards,
The happy customer

How come in today's world you have to wait one hour on line to get a 10 min. service? I have been on line as No 1 for 45 minutes. Have they ran out of headsets?!
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Once you get though, my experience has been positive. But my almighty, the waiting time. Also turns out it is just one employee they have for DK, at least today. Means no toilet break, no chats at a water cooler...

I bought a set of headphones from Bose. There was a 90 day free returns policy omn so I tried them and it was soon clear that they did not suit my needs.
I went on the Bose website and foumd som other headphones that I think i would have been happy with. I then called customer service to hear about these headphones and how i should return the ones i had.
I called a number of times where the Bose hung up before i got through to an employe. When i got through a computer voice announced that my call would be recorded. I asked the employe to please delet my call as Bose did not have my consent to record me. After waiting 5 minutes on hold the employe told me that he would delete my recording and proceeded to put me through to the right employe - then Bose hung up on me again. I called back several times before i got through to an employe. I told her that I did not want my conversation recorded, I was put on hold and then told that she could not delete my recording, that I could write Bose an email if I wanted my conversation deleted subsequently. I then told her that I wanted instructions on how to return the headphones i purchased to Bose. I was provided with the information. I had lost the inclination to have anything further to do with Bose.
On the Bose page under contact us there is no email adress.
It took me 15 minutes of searching through the page looking for anything with a @ in it. When i wrote to this adress i promptly recieved a reply on how to get my information deleted. So Bose are used to getting these requests but not inclined to readily provide their customers with the possibility of making such requests?
It is a NO!! from here.

Done with BOSE. Have been in contact regarding a defective products. Promised to send a replacement 2 months ago. Now they don't pick up the phone after 40 minutes as no. 1 in line, no response on whatsapp. I have been a quite loyal customer of BOSE products, but never again.

I have been in touch with Bose support for several times now. First having issues with some sport headsets, then for my sleeping buds. But never have I received such friendly, fast and "no-questions-asked" support. Countless times I've been offered fresh sets of products or my money back without any hesitation and any hiccups. Cannot be more happy with the professionalism they put forth.

Bose Quietcontrol 30 Sound quality excellent, build quality crappy. After some time starts all the problems. When the warranty period has expired. The rubber coating cracks. Turn on and off must be pressed hard and many times. There are disturbances in the sound sometimes. This is not okay with an earphone for that price.

Had a broken SoundTouch30 that I was getting ready to throw out but decided to give Bose support an email to see if they have any suggestions about how to fix it. They were very fast to respond and offered to fix my speaker at a fixed price, including shipping - if they cannot fix it I get the money back. It took about 2 weeks and my speaker is now fixed. Very happy I didn't throw the speaker out.