Huge shoutout to Castlery(Tarmizi & Nurhidayah) for their incredible support! Buying a sofa online is nerve-wracking, and even though our sectional didn't end up matching our living space, the return... See more
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Based on these reviews
The overall experience of the delivery was good. The two staff coordinated well in assembling the shelves and console table and handling with care. Was impressed by their taking time in adjusting to e... See more
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Smooth experience overall. Ordered a set of wine glasses and they arrived safely — carton was clearly labelled “fragile” and handled well. Delivery arrived within the stated window (around 12.30pm) an... See more
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The quality and clean lines of the Vincent Dining Table and Vincent Dining Chairs are amazing. I just received two new chairs, and the updated design is so thoughtful. The fabrics match perfectly, but... See more
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Great experience with Castlery. The delivery was quite quick. The stools and Desmond chairs are sturdy and nice quality walnut wood. One of the chairs had a broken leg when delivered, but Niya and Ba... See more
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Awful company, will try and find any way to charge you additional fees. Customer service based in singapore and can barely understand common sense. Delivery was the worst experience ive ever had, took... See more
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Ordered the Madison bed with Seb nightstands. Ordering was simple, and delivery + white glove set-up was a breeze. Everything looks better in person and construction is solid. We just upgraded to a ki... See more
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Delivery scheduled between 10.00am and 12.00pm. Received call from delivery person at 9.30am. Arrived at 10.15am. Completed (including assembly) by 10.45am. All rubbish removed. I offered water, which... See more
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X Marks the Spot The crew that delivered the chairs put in extra effort to get them into the exact room where I needed them. It wasn’t easy as the exterior door was narrow and it took all 3 men to en... See more
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This is the most beautiful furniture I have ever seen, I have never seen anything more beautiful than Castlery... Thank you Ms. Selva for the good chat and great attitude, as well as timely answers to... See more
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I had been looking around for a 3 seater sofa that meet my requirement, Finally I came across this 3 seater sofa which built with hard form & mini in size that fit into my living room. I feel comfor... See more
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Our delivery guys were great! Very knowledgeable and flexible. Even helped us move some larger pieces through a window when they didn’t fit through our narrow doorway. They put together our bed in rec... See more
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I had purchased a kitchen table & chairs & a coffee table set in June. Unfortunately, one of the legs on the larger coffee table broke. Only had it for 6 months, don’t have kids or pets. Called custom... See more
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We ordered the Vincent table and chairs. The order arrived in the time window given at ordering. The delivery men were friendly and courteous and arrived when promised. The table and chairs are very... See more
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Delivery for our beautiful Vincent dining table and chairs went smoothly and with incredible professionalism. Thank you Castlery for helping to turn our old outdated dining area to one we can be prou... See more
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I recently purchased a sofa, footstool, and the coffee table with nesting seats, and I couldn't be happier. First off, the comfort is incredible. The seats are lovely and deep with a generous width... See more
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I had a wonderful experience with Castlery. I placed a large order at the end of last year, and all the items arrived in perfect condition and of excellent quality. One of the pieces didn’t quite... See more
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Japs was so helpful. I encountered difficulties getting all the measurements of the bedside table as contractor measured wrongly, they had overlooked the column. The dimensions & images provided by... See more
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Pros 1. Lots of product options 2. Mid to high price range products 3. Choice of upholsteries 4. Premium look Cons 1. No installation for accessories 2. Delivery partners are ill informed... See more
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Delivery ended up being cancelled twice without notification , wasted two days waiting for it. When table Finally arrived it would not extend, now have to go through this process all over again. Cu... See more
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A living nightmare, wish I had seen all the Reddit threads before buying $2,000 bed to only have not all the parts ship so bed can’t be assembled. Customer service took 8 days to review the case and t... See more
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We purchased a large rug for our dining room. it is stained and has a pervasive, unpleasant odour. We have had to move it to a plant room because the smell is making our house uninhabitable. Contac... See more
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Overly expensive for what it is - I'd suggest looking at other online furniture companies. Would not buy from them again. Bought sofas, coffee table, bureau, and two storage beds. Quality isn't anythi... See more
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We ordered an expensive table through Casterly and when the shipper only delivered half the table we have been told for 3 weeks that they are "looking into it." We are still waiting on the second shi... See more
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Customer service was excellent. Had many questions. In person however the cora rug I purchased looked more yellow than beige/neutral in person. The company was willing to do an exchange but it was too... See more
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Only received a part delivery in mid Dec 25 of my order ( top of the table but no legs) ....been chasing and emails with CX team for a month now and still not resolved and worst than that customer se... See more
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I love my Isaac Leather Reversible Sectional Sofa. Although the sofa came with missing insert threading on one side, the customer service support team made sure to quickly resolve the issue. Shout-out... See more
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I couldn’t believe how fast we received our bed from Castlery. It was shipped in days. I immediately heard from the local delivery group and an appt was scheduled. They were in constant contact so I n... See more
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I was very nervous about buying furniture on line from a store I had never heard of before. I searched company reviews, product reviews and ordered fabric swatches. We bought two Colette swivels (in... See more
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We really love our Rio teak coffee table; high-quality, great design and it was extremely simple to assemble. Eagerly anticipating the Rio sofas which arrive next month, which are sure to be the same... See more
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The furniture was well packed and arrived almost spotless! We got the extendable dining set and the leather sofa. The delivery team was sweet and attentive (my family could not stop raving out them).... See more
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This bed and end tables are perfect. High quality! Our room is small and not sure the pictures do it justice. Love the under bed storage! We have several pieces of Pottery Barn furniture and the quali... See more
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My experience with Castlery has been amazing. We 1st bought a dining table and chairs over two years ago and loved the product so much and the quality we decided to buy some more pieces. The web site... See more
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The two gentlemen that made our delivery were courteous, efficient and professional. So glad we were available ahead of time as they arrived at least an hour ahead of our delivery window. We would hav... See more
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The Sloane console table arrived carefully packaged & it is a stunning piece with no damage! I was worried since I’ve had horrible experiences in the past with other companies delivering broken furnit... See more
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Ann was delightful.. going the extra mile just to make sure that store has a display before we head over. she was also very patient in explaining how preferred shipping date may be done online with us... See more
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My furniture delivery experience was less than wonderful. So, I contacted Castlery customer services and told them so. Not out of pique, but genuinely out of a desire for them to know that their... See more
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I ordered multiple furniture items and one rug in December. Delivery took about a month to receive. Two nightstands and one sideboard were delivered damaged. I refused delivery of the nightstands. I’... See more
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Gorgeous couch and beautiful on delivery, but after ~50 days I realized it’s excessively firm and caused numbness, back pain, and nerve damage that required therapy. I expected it to break in. It neve... See more
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We did lots of research and explored several sofa companies but the design and price of the Johnathan ticked all the boxes. Having unpacked the sofa today and set it up - we are really delighted that... See more
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The communication with this company was SO BAD!!! I do NOT recommend ordering from them!!! They wanted to send one piece of my sectional in early December and the other two pieces a month later! I... See more
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Company details
About Castlery
Written by the company
Castlery is a furniture design brand focused on solving real-life problems with high-quality furniture and home goods. From maximising storage in city apartments, to tablescaping dinners for 30, to building sofas that let kids be kids—we address a wide range of needs and life stages through an approach that puts people first, not trends or industry norms.
Our unique design philosophy combines inventiveness, versatility and craft to create more opportunities for freedom, comfort and beauty at home, without compromising on affordability.
With a global presence that spans multiple markets, we’re here to open everyone’s eyes to the spaces they already have, and all the life that’s waiting to be lived in them.
Contact info
Castlery Inc 931 10th ST Modesto CA, 95354, United States
- [email protected]
- www.castlery.com
4.5
Excellent
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Exceptional attention
1st timer and i must say that the attention given by the staff was brilliant. I had some decisions to make and they were both patient and attentive. Items were delivered as scheduled.
14 January 2026
Unprompted review
Reply from Castlery
Hello Dinesh,
Thank you for sharing your first experience with us. We’re so happy to hear our team made your visit a positive one with their patience and attentive support while you explored your options. It’s great to know everything was delivered right on schedule too. We’re glad Castlery could be part of your first purchase and hope it’s the start of many more to come.
Best Quality in the market
The quality is superb and it gives a rich aesthetic to the accessories collection. However, the lighting (Iris pendant light) is way too big for HDB housing, so I had to return it and couldn’t find a replacement light that is suitable for my small house.
I hope the Castlery creates a collection that fits normal Singapore housing sizes. That would be amazing.
12 February 2026
Unprompted review
Reply from Castlery
Hello Sara,
Thank you for sharing your thoughts with us. We’re so glad you loved the quality and rich aesthetic of the Iris pendant light, and we understand how important proportions are, especially for smaller homes. Your feedback on sizing is incredibly helpful and something our team will definitely take into account as Castlery continues to design collections for a variety of living spaces. We truly appreciate you sharing this and hope to create pieces that feel just right for your home in the future.
Great communication and follow up
Great communication and follow up
11 February 2026
Unprompted review
Reply from Castlery
Hi Paul,
Thank you so much for your kind words. We’re thrilled to hear you enjoyed our communication and follow-up. At Castlery, we love keeping our customers in the loop every step of the way, so you can sit back and enjoy the excitement of your new furniture. Your feedback really brightens our day!
Refund Experience
Tarmizi was very prompt in assisting with my refund.
11 February 2026
Unprompted review
Reply from Castlery
Hi Carmen,
Thank you so much for your kind words. We’re really glad Tarmizi could help you so quickly with your refund. At Castlery, we love making sure every step of your experience feels smooth and caring, and it’s wonderful to hear we hit the mark. We hope your next Castlery moment brings you just as much ease and happiness!
Nothing unexpected happened and…
Nothing unexpected happened and everything went smoothly. They contacted me 30 minutes for delivery and were on time.
10 February 2026
Unprompted review
Reply from Castlery
Hi Mayank,
Thank you for sharing your lovely experience. We’re so glad everything went smoothly and that our team was right on time for your delivery! At Castlery, we love keeping things simple, reliable, and stress-free, just how it should be when getting new furniture into your home. Enjoy your new pieces!
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Customer service has been extremely…
Customer service has been extremely disappointing and frustrating. I’ve been dealing with them for months regarding an issue with my order, and each time I have to explain the situation all over again without getting a real resolution. Response times are slow, there is no sense of ownership of the problem, and the whole process feels like an ongoing struggle instead of a basic customer service experience.
When a customer has an issue that goes on for so long, the expectation is to receive support and a clear solution, not to keep chasing updates and repeating the same information. This experience has been exhausting and far from the level of service one would expect.
20 November 2025
Unprompted review
Reply from Castlery
Hi Amit,
Thank you for taking the time to share your experience. We’re truly sorry to hear how exhausting and frustrating this process has been for you. This is not the level of service we aim to provide at Castlery, and we regret the lack of clarity, slow response times, and the need for you to repeatedly explain your situation. We understand how important it is to feel supported, especially when an issue has been ongoing for some time.
Upon reviewing your case, we can see that your replacement chair has been delivered, and our team is currently assisting you in exploring the available options for your dining table following the technician’s visit. While this has taken longer than it should, please know that your case remains a priority. Our team is already in touch and working toward a clear and fair resolution, and we appreciate your patience as we continue to support you through the next steps.
professional and competent delivery
professional and competent delivery! Our need for an in room delivery was met and the guys were very careful on the stairs.
10 February 2026
Unprompted review
Reply from Castlery
Hello Eleni,
Thank you so much for your kind words. We’re thrilled to hear our delivery team made your in-room experience smooth and careful, even on the stairs! At Castlery, we love making sure every step of your furniture journey feels effortless and worry-free. Your feedback really makes our day, and we hope your new pieces bring lots of joy to your space!
Reply from Castlery
Hello Lilian,
Thank you for the love. We’re thrilled to hear you’re enjoying the best of the best with Castlery. From quality to design, we’re committed to creating pieces you’ll love coming home to. We can’t wait to be part of your space again!
Top Notch Customer Service
I was reluctant and was not sure if I’d even get any support in case of a glitch. Aslinda and Adam from Castlery team has been incredibly helpful in expediting a document needed before delivery. Thank you Aslinda for round the clock updates and making the delivery possible and for very professional and courteous customer service.
10 February 2026
Unprompted review
Reply from Castlery
Hello Belma,
Thank you for sharing your experience. We’re so happy to hear that Aslinda and Adam were able to step in and make the process smooth for you. From timely updates to professional and courteous support, this is exactly the kind of care we aim to deliver at Castlery. We’re glad everything came together in time for delivery and truly appreciate your trust in our team.
I had a wonderful experience with…
I had a wonderful experience with Castlery. I placed a large order at the end of last year, and all the items arrived in perfect condition and of excellent quality.
One of the pieces didn’t quite fit my space, so I reached out to the company for assistance. Even though an exchange was not permitted under their policy, they were extremely accommodating and proactively offered reasonable options to help me obtain the product I wanted.
I would especially like to recognize Hafiza, who was consistently attentive, supportive, and willing to help throughout the entire process. Thank you very much!
10 February 2026
Unprompted review
Reply from Castlery
Hello Felipe,
Thank you for sharing such a lovely experience. We’re delighted to hear your Castlery pieces arrived in perfect condition and that the quality met your expectations. While space planning can sometimes be tricky, we’re glad our team was able to offer helpful options to support you in finding the right fit. It’s especially wonderful to hear Hafiza provided attentive and supportive assistance throughout. Stories like yours help other customers feel confident shopping with Castlery, and we truly appreciate you taking the time to share.
Excellent customer service
Huge shoutout to Castlery(Tarmizi & Nurhidayah) for their incredible support! Buying a sofa online is nerve-wracking, and even though our sectional didn't end up matching our living space, the return process was stress-free. They stuck to their policy but then went a step further—offering a coupon for the 20% restocking fee they’d charged. It’s rare to find a company that cares this much about the customer experience even when a sale doesn't work out. Highly recommended!
5 February 2026
Unprompted review
Reply from Castlery
Hello Vijay,
Thank you for such a generous and thoughtful review. We know how daunting it can be to buy a sofa online, so we’re really glad Tarmizi and Nurhidayah were able to support you every step of the way and make the return process smooth and stress-free. Even when something isn’t the right fit, we believe the experience should still feel reassuring and fair. Your kind words mean a lot to us, and we truly appreciate you recommending Castlery to others.
Professional and courteous.
9 February 2026
Unprompted review
Reply from Castlery
Hello Thanh Truong,
Thank you for the kind words. We’re happy to hear you had a professional and courteous experience with Castlery. Creating a smooth and pleasant journey for our customers is always our goal, and we truly appreciate you taking the time to share this feedback.
Ordered Months in Advance, Paid for White-Glove Delivery — Still No Furniture
I purchased furniture from Castlery UK in November 2025, well in advance, for January delivery, and paid extra for white-glove delivery with assembly. All required delivery details were provided upfront, including parking restrictions, lift access, and floor information, because this was planned ahead of my family moving in.
To date, I still have not received my furniture.
Castlery’s customer service has been limited to email replies saying “it will be fixed,” but nothing actually gets fixed. I was explicitly told Castlery would coordinate a scheduled delivery window with their carrier (BJS). That did not happen.
Instead:
Deliveries were repeatedly attempted outside the allowed parking schedule, despite Castlery having this information in advance.
I warned Castlery before the delivery day that the proposed time would not work due to parking restrictions. No action was taken.
BJS then arrived at the wrong time and simply said delivery was “impossible.”
As a result, my family has arrived and we have no furniture.
When you buy furniture months in advance and pay for premium delivery and assembly, basic coordination should not fail this badly. Castlery takes the payment, but does not seem to take ownership of the delivery experience or hold its delivery partner accountable.
At this point, I don’t need apologies — I need my furniture delivered as contracted.
10 February 2026
Unprompted review
Reply from Castlery
Hello Marco,
Thank you for sharing your experience. We understand how important it is to receive your furniture as planned, especially when delivery was scheduled well in advance to coincide with your family moving in and when you selected White Glove delivery for added peace of mind. We can appreciate how disruptive this situation has been, and your urgency in wanting your order delivered as expected is completely understandable.
We regret that the delivery did not align with the parking restrictions and timing details that were provided upfront. From our end, these instructions were communicated to our delivery partner, BJS, in advance. Unfortunately, it appears there was an unforeseen miscommunication on their side that resulted in the unsuccessful delivery attempt. While same day redelivery was not feasible, we are glad our team was able to step in to have the redelivery fee waived and cover the Guaranteed Time Delivery to help move things forward.
In the meantime, we see that our team is already in touch with you and actively coordinating next steps. We truly appreciate your patience and understanding as we work toward the best possible resolution. Please be assured that we remain committed to seeing your furniture delivered as contracted and ensuring a smoother experience from here on.
Fast responce to my enquiry
I received a prompt reply to my email, my enquiry was dealt with clearly and efficiently, thankyou Robini for your assistance.
Regards Julie
10 February 2026
Unprompted review
Reply from Castlery
Hello Julie,
Thank you for sharing your wonderful experience. We’re delighted to hear that Robini was able to assist you promptly and clearly, making everything smooth and efficient. It’s always our goal at Castlery to provide helpful and responsive support, and we’re so glad this stood out to you. We truly appreciate your kind words and hope to assist you again soon.
I had a query regarding a return and…
I had a query regarding a return and Wahidah the Customer Experience Specialist answered my questions in a timely and concise manner.
9 February 2026
Unprompted review
Reply from Castlery
Hi Diana Antoniadis,
Thanks for your review and kind feedback. We’re glad to hear that Wahidah was able to assist you promptly and clearly with your return query. We’ll be sure to share your kind words with her.
We truly appreciate your support and look forward to welcoming you again soon.
Evita was great to chat to
Evita was great to chat to. She answered all the queries quickly and accurately.
9 February 2026
Unprompted review
Reply from Castlery
Hi Ruchi Lad,
Thanks so much for your kind words! 😊 We’re thrilled to hear that Evita was able to help and answer all your queries quickly and accurately. We’ll be sure to pass on your lovely feedback to her.
Thanks again for sharing, and we hope you continue enjoying your Castlery experience.
This is the most beautiful furniture I…
This is the most beautiful furniture I have ever seen, I have never seen anything more beautiful than Castlery... Thank you Ms. Selva for the good chat and great attitude, as well as timely answers to questions. I wish you success and prosperity.
8 February 2026
Unprompted review
Reply from Castlery
Hi there,
Thanks for your wonderful review. We’re truly grateful for your kind words and are so happy to hear that you love your Castlery furniture. It means a lot to know that you had a great experience, and Selvaa will be delighted to hear your appreciation for her support and positive attitude.
We sincerely appreciate you taking the time to share this feedback, and we wish you many happy moments enjoying your beautiful new pieces. Thank you again for choosing Castlery; we look forward to serving you again in the future.
Great quality furniture at reasonable…
Great quality furniture at reasonable prices and fantastic after market support. A special shout it to Izzati for going above and beyond to help out with our order!
6 February 2026
Unprompted review
Reply from Castlery
Hello Abhishek,
Thank you for your kind words and for sharing your experience. We’re so happy to hear you’re enjoying the quality and value of your Castlery furniture, and that our after sales support made a difference. A special thank you for the shout out to Izzati, she’ll be thrilled to know her extra care didn’t go unnoticed. We take great pride in how our pieces are designed and produced, and it’s wonderful to know that commitment shows through.
Vincent Dining Table Set Delivery!
Delivery for our beautiful Vincent dining table and chairs went smoothly and with incredible professionalism. Thank you Castlery for helping to turn our old outdated dining area to one we can be proud of and enjoy with our family! And this table is solid and of incredible quality!
3 February 2026
Unprompted review
Reply from Castlery
Hello Lorie,
Thank you for sharing such a lovely experience. We’re so happy to hear that delivery went smoothly and that the Vincent dining table and chairs have transformed your dining space into one your family can truly enjoy. Quality is at the heart of what we do, from our in-house designs to the careful standards we uphold with our manufacturing partners. It means a lot to know the craftsmanship shines through, and we hope your new Castlery dining set creates many memorable moments around the table.
Thivya helped resolve some very…
Thivya helped resolve some very difficult issues for us, and we are thankful for their assistance and very strong responsivceness. Thank you Thivya!
5 February 2026
Unprompted review
Reply from Castlery
Hello Scott,
Thank you for sharing your kind words. We’re so glad Thivya was able to step in, stay responsive, and help resolve the challenges you faced. Behind the scenes, our Castlery products are thoughtfully designed in house and produced with trusted partners who go through rigorous audits and quality checks, so support like this is an important part of the experience we aim to deliver. We truly appreciate your trust and are happy we could support you through it.
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