Cdiscount Reviews 276,982

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the extensive selection of products available, ranging from electronics to home appliances, often at appealing prices. Many consumers highlight the platform for its user-friendliness and the efficiency of the ordering process. Furthermore, a segment of reviewers commend the company for its swift shipping and reasonable pricing, which contribute positively to their overall satisfaction. However, some people express concerns regarding their orders, citing issues such as delays in delivery and instances of receiving damaged or incorrect items. A few consumers report problems with product quality, including receiving refurbished items misrepresented as new. There are also mentions of orders being canceled without clear reasons and difficulties in obtaining refunds or reimbursements for undelivered or returned products.

Based on these reviews

Rated 4 out of 5 stars

Cdiscount.com is one of France’s largest online marketplaces, offering a wide range of products from electronics and home appliances to toys and fashion, often at competitive prices. Many users praise... See more

Rated 4 out of 5 stars

faire attention au prix j ai pris gobelet lot de 10 a 14.90 par contre lot de 25 a 14.99 donc devinez lequel lot j ai pris ?autrement commande facile

Rated 3 out of 5 stars

On 11.06.2025, I placed order #2506112005J5JX1, shipped via Mondial Relay to Germany. The expected delivery date in my account was 18-23.06.2025. The package stopped tracking on 14.06.2025 wit... See more

Company replied

Rated 5 out of 5 stars

Quelle surprise de voir que la mairie du village voisin devient Point Relais, y aurait-il un maire intelligent en France ?

Rated 5 out of 5 stars

I have always been satisfied with purchases from CDiscount. The prices are very reasonable, and on the one occasion when I had to return a product I was reimbursed very quickly.

Rated 5 out of 5 stars

I absolutely love shopping here. They have a fantastic selection of electronics, home appliances, and all sorts of everyday goodies. Fast shipping and great prices make it a 5-star experience!

Company replied

Rated 3 out of 5 stars

After my previous bad experience of a purchase, I am now experiencing the after-sales support of trying to get a refund for an order of 104.80EUR which I cancelled months before it shipped,... See more

Company replied

Rated 1 out of 5 stars

I bought a Samsung Galaxy A13 (32GB) from your website. Now, in April 2025, the phone has stopped working without any physical damage or mishandling on my part. I took it to a repair technician... See more

Company replied

Rated 1 out of 5 stars

ordered a dishwasher on 6 dec, totally smashed up one arrived 19, replacement arrived 29 dec however it was a washing machine not a dishwasher sent it back. had around 10 calls with arrogant impolite... See more

Company replied

Rated 1 out of 5 stars

I purchased a coffee grinder from CDiscount — my first and very likely my last order from the platform. When the product arrived, I immediately noticed that the area near the charging port or b... See more

Company replied

Rated 1 out of 5 stars

I ordered a TV through Cdiscount and received the package damaged, with missing parts. I contacted customer service immediately. They repeatedly told me the TV would be replaced, so I waited ove... See more

Company replied

Rated 1 out of 5 stars

I had pre-ordered a product (video game). I had specifically selected "express shipping" (paid more) so it would arrive on time (October 10-13). After my purchase, I was in contact with cdiscount beca... See more

Company replied

Rated 1 out of 5 stars

I don't know why I trusted this website. I have ordered a nintendo switch2 in a bundle with a controller and a carrying bag. I paid directly and then I have received firstly that a control... See more

Company replied

Rated 1 out of 5 stars

Don't ever try. Full of fraud and problems 1st I ordered didnt receive and reimboursement after 4months 2nd I ordered didnt receive someone delivered in a wrong address no support at all I wi... See more

Company replied

Rated 1 out of 5 stars

I bought a PDF Adobe license. It was a fraud. When I submit my review, they said me that this was not possible because it is about the harmfulness of the product… do not trust the comment on that webs... See more

Company replied

Rated 1 out of 5 stars

Ordered a Nintendo Switch 2 game on June 2025. After a 10-day delay, the seller unilaterally cancelled my order and refunded me, blaming the carrier and telling me to reject the package. I never r... See more

Company replied

Rated 1 out of 5 stars

Our laundry machine broke months back and still have warranty but they wont come fix it. We have called and emailed many times but nothing. So after this review CD discount responded below the... See more

Company replied

Rated 1 out of 5 stars

Be ware of this website. They offer high vouchers and free delivery to new customer and then cancel the orders without any reason. Good way to get funding. Don't be scammed.

Company replied

Rated 1 out of 5 stars

support is useless. support system as well. need to open several tickets for one little issue and need to explain everything from the start all over again and in the end, nothing was solved. I gave... See more

Company replied

Rated 1 out of 5 stars

I ordered a dryer from them. Their delivery service delivered it, connected it and turned it on, BUT DIDNT TAKE OUT THE PACKAGING MATERIAL, and left me with a damaged dryer. I contacted them... See more

Company replied

Rated 1 out of 5 stars

Because you have not sent me an inquiry. I'll explained again. How can I return a item that I have not received. When I placed the order I was offered a discount of €13 if I applied for a floa card.... See more

Company replied

Rated 1 out of 5 stars

Karcher pressure washer, T racer 7 and Karcher brush. 2 parcels. PAID NOT DELIVERED. Not even an attempt of delivery, I was literally staring at my gates all day on this s... See more

Company replied

Rated 1 out of 5 stars

WARNING DO NOT BUY HERE! The package is ready at another town. They should have send it to my house. I go to the shop in the other town. Its not there!!! The site says its there in green letters! C... See more

Company replied

Rated 1 out of 5 stars

However cheap the prices might be, I can only advise AGAINST ordering anything there. My order from August 1st took about a month to arrive (from France to neighboring country Germany), only to not in... See more

Company replied

Rated 1 out of 5 stars

Terrible service, outsource everything and when it goes wrong, blames the contractor they outsourced too, cheap for a reason.

Company replied

Rated 1 out of 5 stars

Worst experience ever. I bought an air frier, they cancel the order and gave me a cupon for the money. I asked for the money instead and now I have to wait 15 days. NEVER USE THIS WEBSITE

Company replied

Rated 1 out of 5 stars

placed two orders 2506190955JVGY3 and 2506190955JVGY4 orders where nevere delivered to me tracking status shows returned to sender, in their website they show as delivered and till now no refund, supp... See more

Company replied

Rated 1 out of 5 stars

I ordered a sofa bed and received the wrong model twice. Terrible customer service. A company to avoid.

Company replied

Rated 1 out of 5 stars

I wish I could give zero stars because this has been the most frustrating purchase of my entire life. I ordered a laptop on Sunday 27th April, 2025. I paid full price and opted for express deliver... See more

Company replied

Rated 1 out of 5 stars

My package arrived VERY late and the customer service is TERRIBLE, please do me a favor and do NOT order from this site!

Company replied

Rated 1 out of 5 stars

On March 30, 2025, I purchased a smartphone advertised as new on the Cdiscount platform. Two months after the purchase, the device stopped working. I contacted the reseller, Homedirect, through... See more

Company replied

Rated 1 out of 5 stars

I'm not really a Trustpilot user but I wanted to document my experience with Cdiscount so far. There are 2 orders in this story. One contains 2 Switch 2 games; Mario Kart Worl... See more

Company replied


Company details

  1. Promotional items
  2. Appliance shop
  3. Mobile Phone Shop
  4. Homewares Shop

About Cdiscount

Written by the company

Cdiscount, le e-commerçant français engagé depuis plus de 25 ans

Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.

Notre fiabilité repose sur des engagements concrets :

  • Des prix bas confirmés par rapport au marché.
  • Une logistique française innovante, qui garantit une livraison rapide et efficace.
  • Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.

Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.


Contact info

3.9

Great

TrustScore 4 out of 5

277K reviews

5-star
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Rated 1 out of 5 stars

Worst and complicated return process

Worst and complicated return:

It says return is eligible. It can make sense cdisount sends you return label and either is free or deductible after return. But Cdisount who claims to be better than Amazon.fr is just a joke.

Cdisount would never send you prepaid return label so that you can return and postage can be deducted upon receipt of the return. Imagine, to return a product worth 10 euros would cost you 20€ for colissimo return :))

Cdisount please don't compare yourself with Amazon.fr. They are at least not deceiving customer posting YouTube videos on how to return and refund :))

Order: 461323600 - 2602051511MNRKG

10 February 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Bonjour N.A,
je suis désolé si vous n'êtes pas satisfait avec cette procédure de retour mais elle est indiquée sur notre site :
https://clients.cdiscount.com/frequentlyaskedquestions.html?userinput=Comment+retourner+un+produit+%3F

Elle se fait dans certaines conditions de manière gratuite, tout est indiqué !

À bientôt,
Damien

Rated 1 out of 5 stars

incompetence in customer service…

I ordered a sofa bed and received the wrong model twice.
Terrible customer service.
A company to avoid.

27 January 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello,
I am sorry to hear about this experience. Customer service will certainly be able to help you and check what happened. Please feel free to send me your order reference number privately via Trustpilot.
Have a nice day,
Damien

Rated 1 out of 5 stars

Attention vendeur -KOMI -au Cdiscount…

Attention vendeur -KOMI -au Cdiscount komi c'est Une escrocs voleur fait vous attention

12 December 2025
Unprompted review
Cdiscount logo

Reply from Cdiscount

Bonjour T'uk,

C'est dommage que vous ayez cette impression, et le service clients peut certainement vous aider si vous avez rencontré une difficulté. Je vous envoie une demande, via Trustpilot, pour que vous puissiez me donner des précisions (ainsi que la référence de votre commande) en privé.

A bientôt,
Damien

Rated 5 out of 5 stars

I can always find exactly

I can always find exactly, what I need, and the prices are consistently very reasonable. Shopping here is easy and reliable every time

21 January 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Thanks Jules, we do appreciate your message ! 😊
See you soon on Cdiscount.com,
Damien

Rated 1 out of 5 stars

worst purchase in my life

ordered a dishwasher on 6 dec, totally smashed up one arrived 19, replacement arrived 29 dec however it was a washing machine not a dishwasher sent it back. had around 10 calls with arrogant impolite reps who dont listen to your simple request, instead talk over you, put the phone down, are completed rude and unhelpful. on despite promising a replaceneent before the 13 jan, they cancel the order and refund on jan 15. total waste of time, no dishwasher over the holidays and literally hours spent on the phone.

15 January 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello,
I am sorry for this experience, which is not typical of our service! I will ask customer service to look into what happened. Could you please send me your order reference number privately? This will allow me to forward your message.
Thank you in advance and see you soon,
Damien

Rated 1 out of 5 stars

Be careful ordering from Cdiscount — long delays and misleading info

I ordered a TV through Cdiscount and received the package damaged, with missing parts. I contacted customer service immediately. They repeatedly told me the TV would be replaced, so I waited over three weeks, unable to buy another TV.

Later, I was told a replacement was impossible because the seller had no stock. Now I am returning the TV and waiting for a refund.

The process has been extremely slow, and the information I was given was inconsistent. If you order from Cdiscount, document everything, keep all photos, messages, and tracking numbers.

This experience has been frustrating, and I will be very cautious about future purchases.

8 January 2026
Unprompted review
Cdiscount logo

Reply from Cdiscount

Hello,

I am sorry to hear that you have encountered these issues with your television. I will check the status of your refund request. Could you please send me your order reference number privately via Trustpilot ?

Best regards,
Damien

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