Cettire Reviews 135,411

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the extensive selection of authentic luxury products available, including items not commonly found in European online stores. People are generally pleased with the delivery service, often describing it as fast and efficient. A few consumers have highlighted the reasonable and affordable prices, especially when compared to other platforms, and consider the value for money when items are on sale. However, experiences regarding products, orders, price and quality are mixed, with low consensus among reviewers. Some customers have reported issues with orders arriving separately, which they found inconvenient. A few consumers have expressed concerns about returns being expensive and the website's dynamic pricing, which they sometimes perceive as questionable.

Based on these reviews

Rated 5 out of 5 stars

Fast delivery of a wonderful bag - I am sooo happy with my purchase! Based on my short time as a customer at Cettire - I have found products that not many European online stores have in their ra... See more

Rated 5 out of 5 stars

Easy to use web site..huge variety of brands. Price point is good. Sometimes orders take longer than stated to arrive. On the whole a good buying experience. My only gripe is that new customers ge... See more

Rated 4 out of 5 stars

Good brands, and fast postage. I wish you didn't post items separately though. The four items I bought were all sent separately, which I found annoying, personally, as I collect from the post office.... See more

Rated 4 out of 5 stars

Cettire has a wide range of authentic products and prices are decent. That said, the website site uses dynamic and surge pricing which is annoying and often seem 'scam' like. Every time there's a prom... See more

Rated 5 out of 5 stars

I was skeptical at first since I was doing some regular online shopping and the Cettire site appeared. The bag I wanted was at a great price so I did some digging to find out more about the company an... See more

Rated 5 out of 5 stars

My shopping experience with CETTIRE has always been enjoyable. They offer a great variety of premium luxury pieces at what I find to be reasonable and affordable prices. Shipping is always fast, and... See more

Rated 1 out of 5 stars

AVOID IF YOU DON'T WANT LOSING MONEY! We ordered $1000+ bag but received some worthless items. We try to communicate with Cettire to investigate but only got reply after 28 days with an additiona... See more

Rated 5 out of 5 stars

I am very impressed by the prices, the shipping experience and the overall customer experience with Cettire. I have ordered two items from Max Mara and both were extremely well priced. I was kept well... See more

Rated 5 out of 5 stars

At first I was questioning if the offers were real, because of the amazing prices, but I have been ordering for almost a year now and every piece has arrived in perfect condition. They come from far... See more

Rated 1 out of 5 stars

First of all package is damage (destroyed) so anybody can take what inside… second one, two weeks waiting for received my package… and also most important they just throw out head without packaging.... See more

Rated 5 out of 5 stars

Excellent price for the boots I bought, which anywhere else online and in-store are $500 more. My size was initially unavailable, but within two weeks it was in stock. Not totally sure if this is coin... See more

Rated 5 out of 5 stars

I bought a few items, all arrived or on their way. I returned one that had a missing part. The process was smooth and cettire offered full refund. This was the first time an item was problematic inn t... See more

Rated 3 out of 5 stars

They have great items at amazing prices. That said, it would easily be a 5/5 if the return policy was clearly shown on the product page and/or during checkout. They should also make it clear up... See more

Rated 4 out of 5 stars

For first order was fine all good but one Item no stock need cancel order, it’s okay and wait for next. When got news product has stock then reorder but few day feedback no stock should cancelled ord... See more

Rated 5 out of 5 stars

Burberry dream. Purchased the b-clip messenger a week ago at an unbelievable price. The bag came very quickly with all tags attached and with the dust bag. Prior to this, I purchased a pair of Burb... See more

Rated 5 out of 5 stars

AUTHENTIC,brand new,best deals delivered worldwide…my second purchase,both were excepltional,I bought a d&g heel and them a jimmy choo crystal bon bon…both products were perfectly and safely delivered... See more

Rated 4 out of 5 stars

Mostly a good experience . However something took very long, the customer care team wasn’t that helpful (rather more confusing) and their return policy sucks ! Most luxury shops offer free returns, wi... See more

Rated 5 out of 5 stars

Wasn't sure what to expect after reading some of the reviews! But i decided to give it a go placed my order and within less than 48hours I had my package which i could track all the way via FedEx re... See more

Rated 5 out of 5 stars

Awesome prices, love having access to the European market, where luxury is much cheaper. Easy to order, great payment options, and quick shipping. Have ordered several times and will continue to do so... See more

Rated 5 out of 5 stars

Always love the skirts by Chloe. Gorgeous design and match with different tops - t-shirt, cardigan, or denim jacket! The delivery by DHL was so much faster than the estimated arrival date. To find any... See more

Rated 5 out of 5 stars

My order was shipped from Italy, yet still got to me in just 7 days. I've ordered things that shipped from within the USA that took longer. Package arrived in perfect shape, was well packed and my new... See more

Rated 5 out of 5 stars

First time ordering from site,I was nervous. It took 8 business days before order was shipped. Policy 3-10 business days. Received order 3-days later. Fendi Sandals PERFECT”. Customer service respond... See more

Rated 5 out of 5 stars

I can say the bag is authentic. I love the hardware and color that I wanted which is only available in Europe. The Coach box is missing though which I had in previous purchase at Coach website. Maybe... See more

Rated 3 out of 5 stars

❌ What to Watch Out For? ❌ Customer Service Issues – Some users report slow response times. ❌ Return & Cancellation Policies – Returns can be tricky, and cancellations may take time to process.... See more

Rated 2 out of 5 stars

Split delivery, one item has not turned up after 2 weeks. Have attempted to contact company via email twice (as no contact number) and social media- no reply. Delivery company have confirmed item shou... See more

Rated 4 out of 5 stars

This is my 3rd time buy from CETTIRE, Great shopping experience but need to improve on the sizing guide as it’s not clear and there is no model wearing it for buying guide reference. Hope to see mor... See more

Rated 5 out of 5 stars

Very happy with my Moonboot purchase. The price is one of the lowest, the boots came in full packaging including box, care card and dust bag. And most importantly it arrives fast. (Except that we have... See more

Rated 5 out of 5 stars

Picked up the New Balance 991v2s from Cettire and honestly… game changer! The mix of style and comfort is next level. Super clean silhouette with premium materials that feel luxe but still totally wea... See more

Rated 5 out of 5 stars

Absolutely amazing experience! Competitive prices. I wanted a bag that retails for $2250 and I got it for $1500 here. Received tracking within 24 hrs. Package came in a few days and included signature... See more

Rated 5 out of 5 stars

I bought a Moncler down jacket here for the first time and was genuinely impressed. The delivery was faster than expected, and the packaging was neat and secure. It came with the authenticity card... See more

Rated 5 out of 5 stars

Out of town so not sure about fit, however, I would like to say—shipping was immediate & dress well packaged! If I need to return for size I will inform you on ease, which I fully expect, or lack t... See more

Rated 3 out of 5 stars

Positiv : Easy Order Processing, frequent Updates about Status of delivery, fast delivery, goods are carefully packed. Negative: 25€ as a Return fee is an unusual “ no go” in online shopping and... See more

Rated 5 out of 5 stars

Excellent selection of designer pieces, including brands that are hard to find on other platforms. The assortment feels well curated and is regularly updated. Fast delivery, items arrived well package... See more

Rated 3 out of 5 stars

My experience has not been good I’m afraid as I have still not received the bag I ordered. The problem lies with Fed ex. I have had 5 notifications of delivery dates but am still waiting. It has been... See more

Rated 5 out of 5 stars

Delivery took a little while, for one product had to send reminder - no formal response came, but after that message the order finally moved. Mostly - good service, items received in good condition an... See more

Rated 4 out of 5 stars

Great overall, with one downside. It was great that the item arrived before schedule and looks high-quality. However, Cettire could do better to list the specific names of colours that brands assign t... See more

Rated 3 out of 5 stars

Fast shipping, but be aware that the product information may not always be accurate. My order was listed as "Made in Italy" but arrived as "Made in Moldova." The website updated the info only after I... See more

Rated 5 out of 5 stars

Well-package arrived promptly, items were as described - absolutely zero complaints... aside from not getting my ten percent discount :( Pricing seems slightly more consistent than the comically decep... See more

Rated 4 out of 5 stars

I bought Paraboot shoes, they were cheaper than anywhere else. They also had a wider range of colours and sizes than a lot of other places. Everything arrived on time. The only that was not great to... See more

Rated 5 out of 5 stars

First time purchasing from Cettire as I have always been worried living so far away in the UK. But what an amazing experience! My order arrived within 2 days, perfectly boxed & as described. I will be... See more

Rated 5 out of 5 stars

It was my first time to place an order with Cettire. A bit skeptical about the quality & service but it turn out to be a good experience overall. Product quality was good, delivery time was very speed... See more

Rated 3 out of 5 stars

Great deals on some designer items but the return policy lets the down, had one stone island tshirt that differed from The material that I thought I was to receive. Unfortunately for me to return I w... See more

Rated 3 out of 5 stars

Updated: Official Tax Receipt received finally. Updated rating accordingly. Higher rating not given as the item came without a box and the cloth bag that came with the item was crumpled and didn’t see... See more

Rated 1 out of 5 stars

Faulty product received: mismatched shoes, damaged shoebox, missing dust bag. The products are sold from individual vendors: a process without quality control. Also emailed customer service regarding... See more

Rated 5 out of 5 stars

​✨ Excellent Cettire Review! ✨ ​Wow, the product is absolutely stunning! The quality and style truly exceeded all expectations. Thank you so much for this luxurious item! ​As for the delivery, it s... See more

Rated 4 out of 5 stars

My experience this go round what not as expected— maybe due to the president of the United States changing orders with foreign countries. My item came later than I have experienced in the past— it wa... See more

Rated 4 out of 5 stars

I’ve ordered 3 times now from CETTIRE. Twice everything went great, my items were processed promptly and shipping was quick. One parcel even arrived 3 days after ordering! Items are 100% genuine so fa... See more

Rated 4 out of 5 stars

I ordered a luxury jacket, unfortunately one size too big. Ordered additionally one size smaller. Both arrived in acceptable time, the larger one I send back and got the refund- a little late but sti... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Luxury Online E-Commerce Platform with over 500 Brands


Contact info

3.6

Average

TrustScore 3.5 out of 5

135K reviews

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Rated 1 out of 5 stars

Scam

I bought a pair of shoes, after 5/6 days of no shipping (I was keep waiting for the item to be shipped) I received a massage saying the item was out of stock. This website absolutely not reliable, DO NOT BUY FROM CETTIRE!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, responding to query in a timely manner, professional and helpful. Delivery was fast, at least give them 90% on this.
Product is as pictured, not overpriced and reasonable.

5 February 2026
Rated 3 out of 5 stars

Bag in good condition...doesn't come in a box

I like that the bag is in good condition. I did not like the packaging for this bad. I did not receive it in a Coach box and only got my bag delivered wrapped up in a plastic bag. When I went to the Coach store to get a box and a carry-bag they denied it to me, stating they could not guarantee the legitimacy of the purchase. I was very upset with this, and all could be okay if I was just given my purchase already in a Coach box. This purchase is not for me, it is for a friend and now I have no way to gift it. I know it is an authentic bag. But am very disappointed.

29 January 2026
Rated 5 out of 5 stars

100% recommend to anyone

After several unsuccessful attempts to buy the shoes directly from the brand, I decided to look online instead. I couldn’t be happier with how quick the delivery was and the quality of the shoes. They were a gift and arrived earlier than the ETA, which was a great bonus. Very happy overall and I would 100% recommend this company to anyone.

5 February 2026
Rated 3 out of 5 stars

Product good, shipping bad

I like the product. I very much dislike the signature requirement for shipping. It is an unnecessary and burdensome hassle. Shipping also took longer than I felt it should.

5 February 2026

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