Costco Wholesale Reviews 2,805

I bought a Hisense 65" TV and the main HDMI port with eARC stopped transmitting sound and will no longer control my receiver. I called to submit for warranty and spent hours on the phone between Costco and Hisense only for them to refuse support. They will just come up with excuses to reject the warranty. They first told me to use an optical cable for the sound as the "fix." That is not a fix as it provides lower quality sound and does not actually fix anything. The HDMI port is still bad and does not work as it should. When I said that, they then rejected warranty because they said that they don't recommend the use of an audio receiver. What?? I have never heard something so ridiculous. That is precisely what a receiver is for and has no bearing on this TV or how it works or doesn't work. What a piece of crap company. I now have a $1000 piece of garbage in my living room. They also said that the built in speakers work so there is no reason for repair. Never mind that one of the ports no longer works. I will never again purchase anything of this brand or anything from Costco after learning how they are the hard way. DO NOT EVER PURCHASE ANYTHING OF THIS BRAND OR YOU, TOO, WILL WASTE YOUR MONEY. And Costco will not stand behing their product. Costco doubles the manufacturer warranty and I also bought an extended warranty. But what good is that when they reject the needed repair? I wasted my money on the TV and the extended warranty. By the way, I searched forums and this loss of sound is way too common of any issue and Hisense is aware of it. I had already purchased the TV when finding this issue. What a garbage company with garbage employees. Their Rep was rude, I could hardly understand him, and he didn't know anything about audio/videos systems. Buyer beware! I expected better from Costco.

I placed a nearly $400 TWO-DAY order. I timed it for what COSTCO will DENY is the allotted time. Why? Because my husband uses a walker and I had an appointment for a needle in my spine that prohibits me from lifting for 24 hours. I got a text at dinner time on YESTERDAY advising me my order would be delivered the day of my procedure. I quickly called and explained why I had to cancel and the man I spoke with Vee - assured me ON A RECORDED LINE that he was keeping me on HOLD FOR 15 MINUTES (approx.) and canceling and did cancel my order (I have a screenshot to prove this!) And guess what was delivered on my front porch FOR THE WORLD TO SEE AND/OR STEAL. I have the photos of the haphazard, broken-boxed order.

if possible i will give them -ve 5...in the app i see the oder but not able to print..in the costo.com it is literally saying not order in the given date range...

and the custmer service takes 24 to 48 hours just to give me a printable invoice...

I like Costco overall, especially being able to buy so many things online in one place. Shipping is usually reasonably fast and reliable, though it’s typically counted in business days only.

My biggest improvement request: Costco should allow customers to edit an order for a short window after purchase (change quantity, swap an item, fix details) before it’s packaged and shipped. A brief grace period would prevent needless cancellations and returns and would feel more modern.

Also, some items I expect to find aren’t available online, which can be frustrating given how strong the rest of the selection is.

Finally, the minimum order for free shipping should be lowered — dropping it from $75 to $50 or less would make online ordering more convenient and would likely increase repeat purchases for smaller carts.

Tried to buy glasses .one hour wait for service only two sales people .they didn’t seem like there wasn’t any urgency .i walked out buying my new glasses elsewhere

I honestly love Costco. I am there at least every two weeks, if not every week. We buy at least half of our groceries there. There are some incredible deals, some not-so-incredible, but overall the membership is worth it. The employees are kind and hard-working, and everyone goes above and beyond.

I ordered a couch from Costco online after seeing it in the store (because I could get delivery and installation). We are still working on our new home and have painters who still have tasks to do in the room where our furniture was being placed. When the delivery drivers arrived (on-time by the way) .. I asked the drivers to stack the furniture in the center of the room, and we would take care of it from there. They did just that, and I was very pleased. I was amazed and floored when someone from Costco Logistics called me 30 minutes later to check and make sure everything met my expectations. The caller acknowledged that I had asked them not put the furniture together - and then offered to have them come back at any time within the next 30 days to put it together for me and haul the rest of the packing materials away. That is a service I never expected and was absolutely amazed by. Costco absolutely floored me that they offered this. I have never had a delivery so smoothly that exceeded my expectations to this degree!

For years, Costco has enjoyed a reputation as the gold standard of warehouse shopping. But for shoppers who belong to both Costco and Sam’s Club, the comparison isn’t as one sided as it once seemed. Looking closely at membership costs, perks, pricing, and overall convenience, Sam’s Club increasingly makes a compelling case—especially for value focused shoppers.
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Membership Pricing & Discounts
Costco
• Standard: $65
• Executive: $130
• Limited promotional discounts
• Cashback only for Executive members
Sam’s Club
• Standard: $50
• Plus: $128
• Frequent $10 first time memberships
• Half price deals for teachers and first responders
• 2% cashback for all members
Sam’s Club simply offers more flexible and generous entry points, making it easier to justify the cost—especially for new members or those eligible for special discounts.
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Return Policies
Costco is known for its “generous” return policy, but in practice, returns can be scrutinized, and customers who return too frequently may face pushback.
Sam’s Club, on the other hand, tends to honor its refund policy with fewer hurdles. The terms are clear, and there’s less ambiguity about what will or won’t be accepted.
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Pricing & Product Comparisons
Both stores often carry products from the same manufacturers, but Sam’s Club frequently edges out Costco on price. A simple example:
• Sam’s Club: 30 cupcakes for $15.99
• Costco: 12 cupcakes for $8.99
Costco does occasionally win on certain items, but Sam’s Club tends to offer more consistent savings across categories.
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Payment Options & Business Purchases
Costco
• Accepts only Visa in-store
• Charges sales tax upfront for online business purchases, requiring a refund request with documentation that takes up to 90 days to receive.
Sam’s Club
• Accepts a wide range of credit cards
• Automatically deducts sales tax for qualifying business purchases (very convenient)
For business owners, Sam’s Club is simply easier to work with.
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Shopping Experience & Convenience
Sam’s Club Advantages
• Scan-and-Go app
• Curbside pickup
• Wider selection of name-brand products
• More polished store ambiance
Costco Advantages
• Stronger meat and seafood departments
• High-quality Kirkland Signature products
Sam’s Club leans into convenience and technology, while Costco sticks to a more traditional warehouse feel.
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Gas Rewards
• Sam’s Club: Up to 5%
• Costco: Up to 4%
Another small but meaningful edge for Sam’s Club.
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Final Verdict
Costco still shines in certain areas—particularly meat, seafood, and the reliability of Kirkland Signature products. But when you weigh membership cost, promotional offers, payment flexibility, convenience features, and overall pricing, Sam’s Club increasingly delivers greater value for many shoppers.
For teachers, first responders, new members, or anyone who prioritizes convenience and lower prices, Sam’s Club may be the smarter choice. Costco remains a strong competitor, but the gap between the two has narrowed—and in many categories, Sam’s Club pulls ahead.

Today i tried the deli calzone. I Did not like it. I would not buy it again. It doesnt even taste like a real calzone. I would recommend Costco to bring back the burger and fries combo because it had good price and taste. Also bring back the meat lover pizza.
I forgot to mention: For the record, my experience was at the Costco (Bayamon, PR) Food Court.

I’ve always heard Costco prides itself on customer service, but today was extremely disappointing.

I came in today at the Southlake location and spent $909, including several items and a PS5 Pro console. As required, I went to customer service with my receipt to pick up the console. Unfortunately, the associate helping customers was tied up with another issue regarding a discount that lasted about 10 minutes. I was already on a tight schedule because I had to pick up my kids.

I politely asked another employee standing at the counter if he could assist me, and I was told I had to wait for the same associate. A few minutes later, that employee asked someone else to help me. That person walked past me, went behind the counter, and started chatting with another employee instead of helping me. I waited another couple of minutes and realized no one was taking my situation seriously.

At that point, I had no choice but to leave. I asked where returns were and ended up returning my entire cart, not just the PS5, because I was so upset with how the situation was handled.

While returning the items, the employee who walked past me asked if he had passed me at the counter. I confirmed that he did and explained that this was the reason I was returning everything. There was no attempt to fix the situation, no effort to make things right, just a quick “sorry” and he walked away.

I’m sure Costco won’t miss a $909 purchase, but I will gladly take my business elsewhere. The entire experience made me feel ignored and disrespected, and honestly, it left me feeling discriminated against. Whether intentional or not, that’s how it came across.

Very disappointing experience, especially for a store known for valuing its members. Hopefully this doesn’t happen to someone else.

I have to get this off my mind. As an avid sneaker collector, I was genuinely excited for the opportunity to purchase the Nike SB Costco Dunks. I understand and can accept a release that is not heavily advertised or announced in advance, but what really bothers me is the way Costco management and logistics chose to handle it. By limiting the release to only a handful of locations, they effectively alienated thousands of loyal members who never had a real chance to participate. That decision just does not sit right with me, and it honestly pushed me to the point of seriously considering canceling my Costco membership altogether.

To make matters worse, I spoke with a manager at the Costco I usually shop at today and mentioned that I was thinking about canceling both my membership and my Costco credit card. His response was flippant and dismissive. He told me to go ahead and said my credit would take a hit. That kind of attitude was disappointing and unnecessary, especially coming from someone who represents a company that prides itself on customer service and member satisfaction.

Costco could have easily handled this in a much more fair and inclusive way. A simple online raffle or a first come first served release through their website would have given all members, regardless of location, an equal opportunity. Instead, it felt like the majority of members were left out of the process entirely, which undermines the idea of being part of a membership based warehouse club in the first place.

I know I am only one customer and probably just a drop in the bucket, but I also carry memberships with Costco, Sam’s Club, and BJ’s. At some point, you start to evaluate where your loyalty and your money are best appreciated. Maybe it really is time to shed one of those memberships and focus on the companies that make their customers feel valued rather than brushed aside.

#Costco #nike #nikesb #nikesbdunk

Horrible experience with Costco.com order. Ordered washer and dryer 30 days ago. Order #1253060393. Their scheduling service is terrible and does not allow you to pick a delivery window. When I finally could talk to someone it was too late to change the time slot and had to reschedule. When it finally arrived the driver did not want to delver because of a little snow in the driveway. They never called my cell and just ended up taking off with my son standing in the driveway. We would have accepted delivery in the road and carried it in ourselves. I tried to call during the delivery but got many prompts and put on hold waiting for someone to talk to. Ended up canceling the order a month after ordering it. Now we have to pick up from somewhere else. Never using Costco.com again after this experience.

Costco at Northridge, California. Worst customer service that I have ever seen whoever reads this review I suggest to go to Sam’s Club. They really know how to treat a customer. The Costco at Northridge supervisors need to get retrain on customer service. They never help and they’re very rude with disabled people.

I love Costco! There's food samples so you're free food. The pizza tastes DELICOUIS along with the Stawberry Banna Smoothie. The Chicken Bakes are also really good and the coats you can buy are really warm and good (depending on the brand!).

We love costco but just cant justify the prices recently, used to be top tier

Adriana in eyeglasses was extremely helpful in explaining, selecting, and showing me the best eyeglass frames to work with my new lens prescription. She save me a lot of time.

Why would you ruin a good thing..... Rotisserie Chicken--- NOW smaller and thrown in a bag (like everyone else).
Muffins-- Those big fluffy muffins are, NOW 1/2 the size and dense as hell.......
Evidently it's profits before quality....
Just a few reasons we stopped shopping there and NOW GO TO SAMS CLUB!!!!!?

Order #1257919104 – Missed Delivery
The dishwasher delivery was scheduled for yesterday.
The driver called and said he was 10 minutes away but never arrived and never called back.
The order still shows “Out for delivery.”
I tried calling Costco Logistics multiple times, but it is very difficult to reach anyone.
This was a missed delivery after driver confirmation, causing serious inconvenience.
Costco needs to improve their logistics and ensure accountability.

My name is Roberto Rodriguez and my wife's name is Delia Rodriguez. We have been active Costco members for 20 years. Today, January 21, 2026, we went shopping at the Costco in Durham; we spent $547.00, as we had two shopping carts full of products. But upon reaching the exit, someone from the back shouted, "Check those people carefully!" Only my wife and I were subjected to a thorough inspection; they checked every single item meticulously, and we wasted a lot of time. There was a long line behind us, and everyone was staring at us as they read the receipt item by item. They made us feel incredibly embarrassed and humiliated. We were singled out and searched so thoroughly, simply because we are Hispanic, as if we were thieves. We have strong spiritual and moral values ​​and are incapable of stealing what doesn't belong to us. This is called racism. We have been loyal customers of your store for many years, but we are deeply disappointed with the treatment we received today. We want you to know that there are honest and decent people in all races, and we deserve to be treated with respect.

This company is deceiving people to join their membership. I was promised a $40 shop card if I joined in December using a promo code at the checkout and I wad told the $40 gift card would come in 2 weeks. Now they are fasley stating I am not eligible for the $40 gift card because they falsely claim there was small print that was NOT visible on their website that stated I needed to select auto renew in order to get the $40 gift card. They are falsely advertising on their website to get people to join. Then a supervisor refused to override it when I was told by the shop card dept that supervisors can override it and give me the $40 I was promised. Costco is lying in their advertising.