I thought it was an app and not a site. I sent an email to the school for asking more details and explanations two days ago, but didn't receive any answer. in addition, I received an email from the s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
I bought several vouchers on "DeinDeal" but I couldn't download or get them... So I contacted the costumer support, which was rather helpful, but it needed two requests.
Company replied
Due to my mistake, I did not select the voucher as a gift voucher. At first, the customer service did not agree to change it, but at my insistence, the customer service patiently cancelled the unredee... See more
I’ve been ordering several items from Dein Deal. Lately I’ve had an issue with a Clarins order for which I did spent chf 200. I received a dried mascara and contacted support service. They... See more
Company replied
It used to be great, to be honest, but now DeinDeal seems to be evading any responsibility. I bought some coupons, but one merchant never replies, and the other one never had available slots until my... See more
Company replied
Awful customer service. I had defected product delivered. I was told to dispose it and a new one will be send. 1 month and multiple request for tracking number to no avail. Only getting we will cont... See more
Company replied
The package I ordered was delayed by several months. I had to follow up so many times, hardly ever got a reply and customer service is non-existent. I will never order from Dein Deal again, very d... See more
Company replied
Been buying things through DeinDeal for years. Great offers and never had any issues. Have had to open two support cases in the past because the third party suppliers delayed shipment. In both cases s... See more
An absolutely disaster! Never again! I am still waiting for my order to be delivered. Since 3 weeks the status of my order shows "being processed". No updates, no further information. The delivery sh... See more
Company replied
Very smooth experience from start to finish. The purchase process was simple and clear, delivery was timely as promised, and returning a product was straightforward with no issues at all. Overall, a r... See more
They don't refund the money if you return your orders, but they give you a voucher.... which expires within 1 year. If you don't use it, your money is GONE! Very often, the prices are higher than in t... See more
Company replied
I had a very disappointing experience with Deindeal. I placed an order on November 24th, with a guaranteed delivery date no later than December 7th. When the delivery deadline passed and I still h... See more
Company replied
Activation failed – refund or replacement key required Dear Support Team, I purchased Microsoft Office 2024 Professional Plus via DeinDeal. Activation fails with the official Microsoft error message... See more
Company replied
I was afraid its a scam website, checked on trustpilot and ordered. Its not a scam. They delivered the real Woolrich coat in 2 business days and appropriate updates for me.
I’ve sent a pair of shoes back and received a voucher for the amount of the purchase. I’ve asked for a refund instead. All the correspondence was very prompt, informative and friendly. I’ve received t... See more
I have not ordered with DeinDeal.ch too often but there was never something to complain about. But this time they really offered a great service: I accidentely ordered an item in the wrong size.... See more
They delivered a completely wrong product. After contacting customer service, I have been waiting for days for a solution. No one from customer service is responding.
Company replied
I have already ordered a few things and the delivery was always okay. Last time the goods were not in order. After documenting the defects and interacting with customer service, I received a credit no... See more
Very user friendly and easy navigated homepage. There are so many different offers on products, services, experiences and the valuable information is easy to find. Really great deals!
It has been a good experience with DeinDeal services. Until now, I've always had an answer to my doubts and needs.
After experiencing several technical difficulties when buying a voucher, everything was resolved promptly. I was glad that the support team (Kevin and company) was so friendly and professional. I woul... See more
I had to change one voucher and I sent another voucher back, because the time slots available did not work for my schedule. The person answering my calls was always very friendly and helpful
Contacted support, asking for a repair center for my Tineco S7 Pro. It took about, 10 emails from me and other 10 from deindeal support, to finally get an answer. All this took a bit more of 1 mont... See more
I bought an office 365 licence but didn't know it will be integrate in a mass company account with an admin I even don't know.
Company replied
Never order anything from this company/website. I should have red all the reviews before I did. I sent back expensive MCM backpack November 11. November 13 company received it in its warehouse. I call... See more
Company replied
Ive received my order smashed and to return this item I’ve to cover return costs, which I think its wrong!
Company replied
I ordered 2 shirts: 1 light blue, 1 navy blue. I got a black one instead of the navy blue. It was impossible to exange it (offer had run out and it was out of stock), so I kept the black shirt (could... See more
Company replied
URGENT WARNING: AVOID THIS COMPANY AT ALL COSTS. THIS IS AN UPDATE TO MY REVIEW FROM TWO WEEKS AGO. My order, promised by June 6, 2025, on five separate occasions, has still not been deliv... See more
Company replied
Great offers and excellent customer service. Fast and easy communication and I have to say in second a problem was solved. Thank you Kariem.
Had to cancel an order because I took the wrong series, at the same day I wrote a mail and got a response and the refunde back! Fast and friendly costumer service :)
My order did not came in complete. Some parts were missing. Also was delivered almost 2 months after I ordered it.
Company replied
I had to cancel a booked hotel room (because of illness). The customer support was very friendly and fast in answering/solving my problem.
Worst company. Ordered a couch on discount for over 600CHF. They kept my money for over a month and never communicated that the couch is not available anymore. Only when I emailed them.a month... See more
Company replied
Had an enquiry about my order, received prompt replies from two customer support agents that were very helpful and solved the issues so very satisfied 👍
I'm very satisfied with DeinDeal. The orders are sent very quickly and the products are in good quality. Thank you, DeinDeal!
I am not satisfied because several days have passed since the order, and I still have not received my order.
Company replied
I returned expensive product within 14 days over a month ago and still have no refund and no respond from the customer service
Company replied
Do not recommend. I sent back a return over a month ago and till this day I did't receive any confirmation. They do not reply to my emails.
Company replied
The support team is efficient. I have encoutered a lot of problems but all were solved fast and well.The only problem was to contact by phone which does not work.
The plates were broken when received. Still waiting for customer service to reply
Company replied
The item I ordered was defective, and it wasn’t the first time. However, the customer service was great and I could get a refund.
Very simple and clear guidance on the webpage good customer service and quick shipping
Great support team. Friendly, customer oriented, fast replies and good solution found. Thanks!
Thank for the support was excellent. Just the French department wasnt available after 4 try
Quick delivery, product well packed and attractive offer. Thank you!
They sent wrong jacket. And after contacting I did not hear anything.
Company replied
Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
3.0
Average
2K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible service
They ran a sale on a large consumer site. Once I purchased the estimated delivery date was long but I accepted it. Once the date had passed I contacted them as there was no correspondence from their side. Only to have a delayed response and then be told they can’t tell me when the product will be dispatched or delivered. As if they don’t have stock of the item. They why post it on sale on an external site for people to buy.
I requested a refund as it’s not about the price. It’s about having the item I ordered delivered. Since the refund request I have not heard from them again.
Absolutely terrible customer service
9 February 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Ribi,
Thank you for sharing your experience with us.
We sincerely apologize for the delay in your order and completely understand your disappointment.
Due to unforeseen delivery problems with our supplier, we were unfortunately unable to ship the item as planned. We are very sorry about this, as we always want to guarantee our customers reliable delivery.
We have now processed your refund request and credited the full amount to your customer account, including a small gesture for the inconvenience caused.
Once again, we sincerely apologize for the inconvenience and thank you for your patience.
Should you shop with us again in the future, we will do everything we can to provide you with better service.
We hope you understand and wish you a pleasant day.
Best regards
Deindeal.ch
I couldn't place order using my credit…
I couldn't place order using my credit voucher. Their system doesn't allow partial use of voucher, for large amount it's difficult to find an item with same price. Contacted deindeal via email haven't heard from them.
4 February 2026
Unprompted review
Reply from DeinDeal.ch
Dear customer,
Thank you for your feedback and for sharing your experience with us.
We apologize for the issues you encountered when redeeming your voucher.
Currently, our system does not allow for partial redemption of vouchers. We understand that this can be inconvenient, especially for larger amounts, and are already working on a solution to improve the user experience.
We have received your email to our customer service team and will get back to you as soon as possible to find a personalized solution for you.
If you have any further questions in the meantime, please feel free to contact us directly.
Thank you for your patience and understanding.
We wish you a pleasant day.
Best regards
Deindeal.ch
My order did not came in complete
My order did not came in complete. Some parts were missing. Also was delivered almost 2 months after I ordered it.
30 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear customer,
Thank you for your feedback—we sincerely apologize that your order did not arrive complete and that the delivery time was longer than expected.
Waiting is rarely anyone's favorite activity—we understand that! Some deals are shipped directly by our partners, which can result in varying delivery times. We are currently working on communicating our status updates earlier and more clearly to avoid such situations in the future.
We apologize that parts of your order are missing. Please contact our customer service so that we can help you as quickly as possible and find a satisfactory solution.
We appreciate your patience and would like to apologize once again for the inconvenience.
We wish you a pleasant day.
Best regards
Deindeal.ch
I had a very disappointing experience…
I had a very disappointing experience with Deindeal. I placed an order on November 24th, with a guaranteed delivery date no later than December 7th. When the delivery deadline passed and I still hadn’t received the item, I contacted customer support and requested to cancel the order because I would be traveling for over a month. They ignored my request and shipped the item anyway around December 20th.
They claimed the package was delivered, but it never arrived. When I returned on January 10th, there was no package. I contacted them again, and they said they would investigate with the transport company and promised a response within 14 days. Their last message was on January 19th, and since then I have received no updates. Their customer support replies very slowly, about once per month, and the issue remains unresolved.
I paid for a product that I never received, and the lack of communication and support has been extremely frustrating. This has been the worst online shopping experience I’ve ever had. I would strongly advise others to be cautious when ordering from Deindeal.
24 November 2025
Unprompted review
Reply from DeinDeal.ch
Dear Mr. Dogjani,
Thank you for taking the time to share your feedback with us.
We deeply regret that you had such a disappointing experience with your order and sincerely apologize for the inconvenience caused.
We understand that the delayed delivery, lack of communication, and problems with the delivery of your package were extremely frustrating. After we determined that the package had been delivered according to the shipping company, but you never received it, we immediately initiated a package search with the postal service. Unfortunately, the postal service denied any liability claim because it confirmed that the delivery was successful.
However, as our customers are very important to us and we did not want to leave you alone with this situation, we have decided to refund the full amount for the stolen package. We hope that this will at least compensate for some of the inconvenience caused.
We deeply regret that our customer service did not meet your expectations in this case and will take internal measures to improve our processes and communication with our customers.
If you have any further questions or concerns, please do not hesitate to contact us. We hope that we can offer you a positive shopping experience again in the future.
We wish you a good start to the week.
Best regards
Deindeal.ch
A lot of time things are not true
A lot of time things are not true. In this case it was written that I could make the reservation by phone which was denied
6 February 2026
Unprompted review
Reply from DeinDeal.ch
Hello Mr. Weber,
Thank you for your review and for sharing your feedback with us. Customer satisfaction and focus are very important to us, and we take your concerns seriously.
Unfortunately, there seems to have been a misunderstanding here – we have already sent you a query in order to deal with your concern in the best possible way, but have not yet received a reply. We would like to clarify the situation and help you further.
If you require further assistance, please do not hesitate to contact us directly. We are here to help.
Warm regards
Deindeal.ch
Good experience with DeinDeal
It has been a good experience with DeinDeal services. Until now, I've always had an answer to my doubts and needs.
29 January 2026
Unprompted review
Easy purchase, fast delivery, hassle-free returns
Very smooth experience from start to finish. The purchase process was simple and clear, delivery was timely as promised, and returning a product was straightforward with no issues at all. Overall, a reliable and customer-friendly platform. Would definitely buy again.
29 January 2026
Unprompted review
I was afraid its a scam website
I was afraid its a scam website, checked on trustpilot and ordered. Its not a scam. They delivered the real Woolrich coat in 2 business days and appropriate updates for me.
28 January 2026
Unprompted review
They sent wrong jacket
They sent wrong jacket. And after contacting I did not hear anything.
22 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear customer,
Thank you for your comment.
First of all, we would like to apologize for the inconvenience.
We are sorry that you received the wrong product that did not match your order. We understand that this can be frustrating, especially when you were looking forward to receiving the correct item. We would like to assure you that we are aware of the importance of correct delivery and are working hard to avoid such mistakes in the future. We greatly appreciate your understanding in this matter and are grateful for your patience.
Our customer service team will contact you by email. Due to the high volume of customer inquiries, there may be a delay in responding to your email. However, we would like to assure you that we are treating your request with the highest priority and will do everything we can to help you as quickly as possible and to your complete satisfaction.
Until then, we ask for your continued patience.
Thank you for your understanding.
We wish you a pleasant day.
Best regards
Deindeal.ch
I am not satisfied because several days…
I am not satisfied because several days have passed since the order, and I still have not received my order.
27 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Ms. Behrami,
We would like to thank you very much for your review and greatly appreciate your feedback.
Unfortunately, we have received information from the postal service that the recipient could not be found at the address provided. For this reason, the package was returned to us, which is certainly very annoying for you.
We therefore ask you to carefully check your delivery address and, if necessary, update it for future orders so that the goods can be delivered successfully.
Due to logistical restrictions, we are unfortunately unable to resend the goods. If you still wish to receive the item, please place a new order.
If you have any further questions regarding your request, please do not hesitate to contact our customer service team directly. Our team will be happy to assist you with advice and support.
We hope you understand and wish you a pleasant day.
Kind regards
Deindeal.ch
quick service
Good website. Lots of great deals! When you need to return something, it goes quick.
3 February 2026
Unprompted review
I'm very satisfied with DeinDeal
I'm very satisfied with DeinDeal. The orders are sent very quickly and the products are in good quality. Thank you, DeinDeal!
27 January 2026
Unprompted review
Good offer, bad logistics
I ordered 2 shirts: 1 light blue, 1 navy blue. I got a black one instead of the navy blue. It was impossible to exange it (offer had run out and it was out of stock), so I kept the black shirt (could have been refunded).
2 February 2026
Unprompted review
Reply from DeinDeal.ch
Dear Customer,
we would like to thank you for your valuable feedback and sincerely apologize for the inconvenience caused.
We are very sorry that you did not receive your order in the desired color. We also regret that you were unable to reorder the shirt in your preferred color, as the offer has now ended and the item is no longer in stock. We understand that this was a disappointing and frustrating experience for you, as you were looking forward to receiving the item in your preferred color.
However, we are pleased that you found a use for the shirt despite the incorrect delivery and decided to keep it.
We greatly appreciate your flexibility and understanding in this matter.
We wish you a pleasant day.
Best regards
Deindeal.ch
Quick delivery
Quick delivery, product well packed and attractive offer. Thank you!
26 January 2026
Unprompted review
The plates were broken when received
The plates were broken when received. Still waiting for customer service to reply
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
we would like to thank you very much for your valuable feedback. Your feedback is very important to us as it helps us to continuously improve our customer service.
First of all, we would like to sincerely apologize for the inconvenience caused. We understand that it is very annoying when an order does not arrive in perfect condition.
We are extremely sorry that your order arrived damaged. We understand that this does not meet your expectations of us, and we deeply regret the circumstances.
We will, of course, do everything in our power to resolve your issue to your complete satisfaction. Our team is working hard to find a quick and satisfactory solution for you.
It is very important to us that our customers receive the best possible service. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with our services.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. Our dedicated team is always available to help you.
Thank you for your understanding.
We wish you a pleasant day.
Best regards
Ive received my order smashed and to…
Ive received my order smashed and to return this item I’ve to cover return costs, which I think its wrong!
26 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Ms. Ciesielska,
We would like to express our sincere thanks for your valuable feedback. Your feedback is very important to us, as it helps us to continuously improve our services and ensure that we meet our customers' expectations.
We sincerely apologize that you did not receive the item you ordered in perfect condition. Such an incident should not occur under any circumstances, and we deeply regret that it did.
Of course, you do not have to bear the cost of the return shipment, as the responsibility clearly lies with us. Therefore, we will cover the full cost of returning the item.
We sincerely apologize for the inconvenience this incident has caused you. However, we are pleased that we were able to resolve your issue to your satisfaction and reimburse you for the return shipping costs.
We hope that we can convince you of our improved customer service in the future and would be delighted if you would give us the opportunity to provide you with first-class service.
Thank you for your understanding.
We wish you a good start to the week.
Best regards
Activation failed- thry sold me an used code
Activation failed – refund or replacement key required Dear Support Team, I purchased Microsoft Office 2024 Professional Plus via DeinDeal. Activation fails with the official Microsoft error message: “The activation limit of the Multiple Activation Key (MAK) has been reached.” This clearly indicates that the provided product key has already been used or resold and is not a valid single-user key. The issue is not related to installation, device, or language settings, but solely to the product key itself. I therefore request: a working replacement key, or a full refund I can provide screenshots of the Microsoft activation error and product information if required.
I have never heard back yet from Support tram regarding my claim.
Kind regards, Adelina Damian-Fekete
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Ms. Damian-Fekete,
We would like to thank you very much for your feedback and sincerely apologize that the activation code did not work as desired. Unfortunately, processing took a little longer than expected because we had to request a new and verified code from our partner.
We are pleased to have been able to send you a working replacement key and hope that the activation will now proceed without any problems.
Should you encounter any difficulties, we will of course be happy to assist you further—please do not hesitate to contact us again.
Thank you for your understanding and patience.
We wish you a pleasant weekend.
Best regards
Office 365 account behind a big company account
I bought an office 365 licence but didn't know it will be integrate in a mass company account with an admin I even don't know.
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your comment.
We are sorry that you had a different idea of what the license you ordered would be like. We understand that this is a frustrating experience for you and regret that the license does not meet your expectations.
As you have already redeemed the voucher, it is unfortunately no longer possible to cancel and refund it, as our partner has already settled it with us. This means that the voucher is already registered in our system as used and the financial transactions have been completed, making a refund or cancellation impossible.
We apologize for not being able to provide you with satisfactory feedback. We recommend that you thoroughly review the product details and license terms before purchasing to avoid misunderstandings and ensure that the product meets your requirements.
We hope you understand and wish you a pleasant day.
Best regards
Deindeal.ch
Reply from DeinDeal.ch
Dear Mr. Cruz,
Thank you very much for your valuable feedback. Your comments are very important to us, as they help us to continuously improve our services and better respond to the needs of our customers.
We sincerely apologize for the delay in delivery and deeply regret the inconvenience this has caused you. We understand that such situations can be frustrating and assure you that we are doing everything in our power to resolve the issue.
However, according to our current tracking information, your package was delivered on January 14.
If the package has not arrived at your address or your neighbors, please contact our customer service team immediately. Our team will then initiate a package search with the postal service to resolve the matter as quickly as possible and ensure that you receive your package.
We hope you understand and wish you a relaxing weekend.
Best regards
Deindeal.ch
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.