fionafranchimon.com Reviews 1,004

Super service, postal information was perfect. Received my pins in a few days. Am wearing one right now. They are adopted. For sure. Elegant and classy packaging they would make a lovely present.

Wonderful customer service & a great range of products. Maybe more expensive than other brands but well worth the price. It did take me a few practice runs to get my hair up but two pins are more than... See more

I have been using fionafranchimon products for 2 years and love healthy and shiny my hair has become. I started with the pins which I own several. I broke my dark green pin and requested through tg... See more

I absolutely love the hair clips from Fiona Franchimon! They are not only beautiful but also very high quality. Each piece adds a touch of elegance to any hairstyle, whether it’s for a casual day out... See more

This hairpin is the real deal! I have really thin hair. Until trying this one, no other hairpin would stay in place for a full working day, which was super annoying. This hairpin is comfy, very stylis... See more

Website is easy to navigate. Love the quality, look and ease of use of these No.1 hairpins. I have several different colors as well as a few sets of petites. I have shoulder length, very straight h... See more

Website has products that aren’t shown to every visitor. Strange. Difficult to navigate. But managed. The “free” bag included with the package deal showed up as $15 on my receipt. Overall, still looki... See more

So happy I was introduced to your wonderful line of hair products. Volume & Hydration Shampoo along with the Treatment Oil Serum gave me back healthy hair. So appreciate the travel size products and t... See more

I was really excited to order the Fiona Franchimon hair pin, but unfortunately, it doesn’t do what it’s meant to do. It’s too bulky for fine hair and doesn’t hold thick hair securely either, making... See more

Listed phone number has an outgoing message but no voicemail, recommends I email which I did immediately after placing order. To that email, no reply. Impossible to reach you to receive the help wh... See more

Really nice hair pin! Much better than regular clips or scrunchies and super gentle on my sensitive scalp. I’m growing my hair out, and this doesn’t pull at all. Takes a little practice to get used to... See more

Order arrived very quickly. The product is really excellent quality and holds well once you get the technique. At first, I found it a bit challenging because I have a lot of thick hair that slips easi... See more

I have made several purchases from this website and all have been done without any problems. The products are top quality and I especially like the No. 1 Steel Hairpins. After this yellow gold arriv... See more

I followed the sizing guide and tutorials, but the pins didn’t work—they wouldn’t hold my hair because they were too flimsy. Customer service was dismissive and unhelpful. I had to pay return pos... See more

The service is good, and the delivery is speedy. However, the small non-metal hairpins do not hold smooth and fine hair well. I believe they would work much better for those with curly hair. I hope th... See more

I was pleasantly surprised with the quick shipping as I have ordered from this company before. Their product is a novel one that I had been looking for as my hair is too fine for other methods. Fionaf... See more

I ordered online on August 29th. After no updates from courier tracking since 3rd September, I contacted the carrier company who stated there was an issue with restricted items and the query was with... See more

This is the 4th pin that has snapped in my very fine blonde hair Very very expensive for something that just is a bit of cheap plastic that constantly snaps. If I had thick or curly hair I w... See more

I have ordered a few times now and everything has been wonderful. With my last order was a little mix-up, but the customer service was very helpful and quick and everything got fixed fast and professi... See more

I saw the ad for Fiona's hairpins and I immediately liked them! I looked at the reviews and they weren't all positive, but I decided to get them anyway. Then I received them and I can say that they wo... See more

Your clips are not only beautiful, but they really work. I have long fine hair, and they stay put in every situation. However, I really don't know about the quality of the plastic clips: a couple... See more

I have been trying to use them in the past few days, watching tutorials, working on technique, but so far, no matter what I do, they fall off my hair, I have to re-do it every 15 min and it’s very fru... See more

I bought one of the best ever shampoo and conditioner at FF shop. The smell is amazing and the ingredients make my hair so silky and soft. Highly recommended! And also checked with Yuka app - green li... See more

I’ve not received my order yet as I’ve just purchased- and I’m sure I’ll love the hairpins - but I’m frustrated by the order process. The checkout insured free shipping at a certain purchase level but... See more

I love Fiona Franchimon's products and their customer service - both are outstanding! I love all the hairpins I've tried and if I've ever had an issue with an order it's resolved quickly with no issue... See more

I ordered an intended Xmas gift on 12/8 and now post new years have still not received the product. Customer service was unwilling to investigate or issue a refund until 4 weeks post order. I finally... See more

The hairpins look great but they are far less sturdy than expected at that price. And all the videos showing them being used in minimal amounts of hair with only one pin are just untrue. I need two fo... See more

I am so glad I gave the number one hairpin a try ! It really does hold my hair well and I have received compliments on the hairpins. I am so pleased that I have placed several orders. I even invest... See more

The haircare is not bad, though I expect to comb my hair easily after using conditioner, what is not true with FF conditioner volume and hydrate. I ordered a set of 5 No1 Hairpins - 1 of them broke i... See more

I appreciate the discount 25% given to my last order but disagree that the hairpins are very easy to be broken My friend Michela who also ordered after having seen my pin also is disappointed for t... See more

I love my FF hair pins ! I am so pleased ! The original plastic pins hold well and look nice so I ordered a metal pin and OMG it looks so lovely that I ordered another. The metal in particular has s... See more

Love how you keep your customers up to date from the start. Very fast shipping, I can't believe it's already on its way. I really appreciate how I can reply to the email I receive. Feels like I'm buyi... See more

I’ve ordered the N°1 hairpin several times, and it’s always perfect. Great quality, holds well even with thick hair, and looks stylish. Fast delivery and neatly packaged. Highly recommend!

Ordered hairpins, brushes, and spray over a month ago. Sent an email to their customer service to inquire for help. Nothing. Sent several more emails. Complete silence. Messaged their social media- wa... See more

Honestly these are the only hair "helps" which work in my very smooth hair, whether it is long (as it was until 2024) or short (now!). With long hair I found I could do almost anything with these. I h... See more

I have been VERY disappointed, as I returned an item which arrived too late for the function which is was intended for. This item was returned to the Netherlands address with the correct form attached... See more

Easy to order. Using the website was easy to place an order. You can read descriptions prior to purchase and compare the different pins. After purchase, you receive a “how to” use email with instructi... See more

The pins are not high quality. The design is clever but the material is nothing special. Having seen them it was obvious they would not last. I decided to return the package of 3 pins. D... See more

Hello as you mentioned I don’t have my order yet but it’s on its way. My experience so far has been good. I accidentally ordered an item that I hadn’t realized was in my cart. I sent a note to custome... See more

The Fiona Franchimon website was easy to navigate and find exactly what I wanted. The bonus gifts are a great way to try their hair care products. The video tutorial on using the #1 clip was very help... See more

I love these hair pins !! I wanted an easy upgraded way to pull my hair up which is thick and very curly , and finally found the solution!! This is my third purchase from Fiona and it’s always easy ,... See more