First Tech Federal Credit Union Reviews 3,012

Cara made a difficult situation easy for me. My wife did passed away six months ago and I had hoped that my bank information was squared away. Turns out it wasn’t. Cara kept me informed every time she... See more

Completely satisfied with First Tech San Jose Tasman drive 95134. Today I walked in greeted with Jose, Very friendly immediately, Sat me down with Banker Annie. She took care of the transaction, asked... See more

I love working with First Tech's Benny Mirsan my Premier Financial rep. He is very friendly and explains all the available options and also points out the options which may be the most beneficial for... See more

Jill N. you Rock Star!!! Wow Service. Can you give a 6th star? Understands patience, "Shy English" and attention to detail, "ADHD winner." Big splash of guidance "common cents". Felt cared for... See more

I am out of the state and needed cashiering services. Though it took aver an hour, the representative that helped me was a gem. She took her time making sure everything was 100% accurate. Spelling, na... See more

I’ve been using the Bank First Teach app, and I’m really impressed! The interface is clean and easy to navigate, making banking tasks simple and stress-free. I love how secure and reliable the app fee... See more

First Tech FCU is a great financial institution with fantastic products and investment offerings. What has made them truly exceptional is a super star customer service rep who goes by Marissa...talk... See more

Joshua Turner assisted me on 2/10/26 @aprox9:45am. A pleasant, patient, easy to understand, knowledgeable, speedy~but not to fast~, just the best assistance I have ever encountered in my 50 years wit... See more

Did my walking banking at the First Tech Bridge Pointe office today. Francisca was super helpful and courteous. She also gave me additional tips and options in managing my remaining accounts. This is... See more

Michael C is one of the finest phone banking professionals I've encountered in decades. He's professional, friendly and knowledgeable, with excellent people skills. I'd give him 6 stars if I could. Ba... See more

David Marston was very friendly and exceedingly helpful with a number of issues with which we recently became aware. You very willingly walked us through our concerns to ensure we were completely sati... See more

I had a great experience with First Tech Credit Union thanks to Yolanda Rodriguez Silva. She was professional, patient, and genuinely helpful from start to finish. Yolanda took the time to unde... See more

I spoke with Chai from first tech and he was very pleased to help me an he all help me get the disputes done and told me where to go to open up the disputes also was very patient with me throughout th... See more

We had the misfortune of being hacked and had to cancel and setup all new accounts in this ugly process. The silver lining to this mess was Queenie. She was patient, very knowledgeable, thorough and... See more

Worked with Madison today over the phone to solve a banking transfer. She is so kind and patient and FAST to accomplish the task while I was on the phone with her! Since I am homebound this is even... See more

Nicole and Eureka went out of their way to help me recover $3000 from Venmo. Nicole followed up on a regular basis to check on the status. Nicole deserves a "gold star" and maybe a raise. At least,... See more

It is nice to have a Premier financial representative who can assist us with the mechanics of managing our money within the First Tech environment. This saves us a great deal of time. Shaveta has alwa... See more

Thank you Juan Diaz for your great help today. He was professional, kind, attentive and patient. He answered all questions and explained everything with detail, in a manner we understood. Exceptional... See more

We (whole family) do NOT like the new layouts of the branches (we use the wilsonville branch) We miss being able to walk up to a teller and make a quick transaction Now you have to go to a desk... See more

There are few highlights. 1. Excellent customer service: The rep that picked up the call on the other side is the most helpful person. He understood the need and helped answer all the questions and... See more

Jose is an absolute magician. After a frustrating 14-minute battle just trying to reach a real person, he stepped in calm, focused, and ready to help. He resolved an account change I'd been unsuccessf... See more

3 years ago this credit union was professional and efficient. This past yr it has severely declined in customer service and bank errors. I have had to call many times to fix credits which go missing... See more

Won't honor any valid credit card disputes even though they are timely. Firsttech disputes department automatically dismisses them. Additionally the manager of the disputes department will not ret... See more

Everything went very well, especially since my left ear is almost useless, but it's the only one I can use for the telephone. I'm right handed & can't do anything via left hand... except hold the... See more

Jose was friendly and helpful. He addressed my card hold so I could pay for my brake fluid change and then activated my mobile banking card to give me more mobile banking functions which will save me... See more

Had a complicate process. Muhammed Khalid was kind and patient and very professional. Took time to explain all options and help me choose the best one for me. He made the process so much fund and th... See more

Here for work from abroad, we needed banking set up fast and mostly remote. First Tech made it painless: accounts opened before arrival, clear wire instructions, debit card timed to our move-in, and... See more

I have been a member of 1st Tech for many years and appreciate all of the employees I have encountered. They are helpful and always pleasant to work with. Lately I have had several interactions with P... See more

Michelle Rice was very polite and courteous. Not only did she explain services to me in a way I could understand but she also was very compassionate and willing to help with my needs. I felt comfortab... See more

The customer support person named Brie was completely AWESOME! She listened to my concern and was so patient while walking me through the process. I am so grateful that First Tech has real people hel... See more

I was calling First Tech for membership application onFeb 10, 2026. Using the phone 855-8555-8805, I was able to quickly connect to Joshua Turner to get all my questions answered. I also got an email... See more

Member Service Associate Ms.Rachael Jones Gave me Excellent Service , Professional, Respectful, Knowledgeable, and Answered my many questions Regarding my Loan Account was Char... See more

GREAT Experience with Amanda Urias at the Santa Rosa branch! I had some questions about moving a year end monetary gift, and she took the time to explain different options with different accounts. She... See more

My appointment today was with Yvette Moran. My husband and I have had the same account since 1981, when the credit union was called Hewlett-Packard Federal Credit Union. We are very glad to have a b... See more

Fatima Del Rosario has always provided us excellent service. We are old fashioned and don’t bank online. Fatima has been great at making transfers between our accounts at First Tech. Today when we saw... See more

I’ve now worked with Kristina Rainwater for just over two years. She goes above and beyond to not only meet my requests but to exceed my expectations. Kristina treat me with exceptional custo... See more

Roeschan Rux at the Contact Experience Center truly went above and beyond. She took the time to listen carefully to my situation and did everything within her power to find a solution. I’m extremely g... See more

I've been with First Tech for over 30 years, just recently retired and was needing professional advise on how to consolidate all my accounts. I met with Hashim told him what I needed, he immediately h... See more

Velle at First Tech Federal Credit Union was absolutely amazing! She helped us set up an account for our family trust and made the whole process smooth and stress-free. Her kindness, professionalism,... See more

Notmally use mortgage broker and went with my own bank and couldn’t be happier. Process was simple. No excruciating long forms to fill out and almost everything done on line. Mobile signing with appo... See more

I had a GREAT experience during my relocation from Europe to the USA with First Tech. Manuel Perez proactively assisted me with everything I needed to establish a bank account with a debit card, and... See more

Been a member at FTCU for over 20 years. Every year they get more like the big banks and less like a customer centric credit union. Lately I do most stuff online, and their website is clunky, they don... See more

We have been extremely happy with the Credit Union since we joined it many years ago. Mr Hong Vo has been working with us since we retired and has been very helpful in suggesting ways to maximize our... See more