The whole process of selecting glasses, inputting prescription and delivery of said glasses could not be any easier. As for the quality of the glasses, I opted for cheap rather than expensive as I don... See more

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Review summary
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Company details
- #27 of 44 best companies in Glasses store
About Glasses Direct
Written by the company
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company

- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- [email protected]
- www.glassesdirect.co.uk

Get 2 pairs of glasses from £15!
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Great service
Great service, easy to order and select frames that we liked. Confirmed prescription, and used the App for distance between pupils. Glasses arrived quickly once dispatched. Delighted with the glassed received, great value and good quality.
An easy and efficient ordering process.
The ordering process was easy and quick, the delivery was also prompt. The quality of the specs was pleasing, as was the price.
Absolutely Abysmal customer…
Absolutely Abysmal customer service.Lense fell out of Frame.
Ordered from the vast range as I wanted…
Ordered from the vast range as I wanted a specific pair, I already have 5 pairs from glasses direct and love them! Great value and variety!! From ordering and delivered within 6 days couldn’t believe how quick it was this time around! Thank you
Very satisfied
Very satisfied. Quick and efficient and loved the ability to try before you buy
Good all round service .
Easy to order ,good price prompt delivery.perfect for my requirements
Great communication from representatives
Great communication from representatives who answered some questions I had very quickly and fully. My only gripe is not delivering to Guernsey which is where I live, so I had to have glasses delivered to my sister in uk.
Amazing website
Amazing prizes, glasses selection and customer service! Couldn't be happier with my order!
Good communication
Good communication, delivery time was ok. Good choice of frames. Possible to get two pairs of glasses for a reasonable price.
It’s been a disaster
It’s been a disaster. I had to send my prescription twice, which wouldn’t have been a problem except - my original order was then cancelled by you and redone with the wrong prescription!! I then followed your instructions for return , and also spoke to someone called Dwayne who fixated on the fact they were varifocals and didn’t seem to understand that the prescription in incorrect. I was able to print off the label you sent today, took it to the local UPS shop and receipt says it’s both been sent and that it failed! As a result, it’s been nearly a month since my order and I am still without my glasses, with no clear plan of when I’m going to get a replacement pair - with the correct prescription!
I only buy my glasses from here
I only buy my glasses from here , I am very happy with them.
The service from start to finish is great.
Very flexible and reliable
Very flexible and reliable
Great efficient service -email and delivery
The glasses came quickly once th…
The glasses came quickly once th prescription was checked and fit well. my son was delighted and we will order more
I've used glasses direct for the last 6 years!
I've used glasses direct for the last 6 years or so. They are great value, the frames look good, and the delivery is rapid. It is easy to update your prescription, and order new frames. Would definitely reccomend them!
Theres almost always a deal too, so you can get a main pair plus a spare, or sunglasses.
EXCELLENT QUALITY SPECTACLES
EXCELLENT QUALITY SPECTACLES, THE VARIFOCAL ELITE LENSES PERFORM AS DESCRIBED, AND THE FRAMES ARE WELL MADE,COMPLETE WITH SPRUNG SIDE ARMS, MAKING FOR A VERY COMFORTABLE FIT. WILL BE ORDERING REACTIVE OR SUNGLASSES SOON.
Great Service, quality glasses at very low cost.
I actually put 2 orders in on 2 consecutive days! I have used Glasses Direct in the past & it was definitely a good idea to order from them again when my prescription changed.
Their service is really good & they keep you informed of what stage your glasses have reached at every stage. If you’re not sure, you can contact them or sometimes they contact you asking for a photo of your prescription.
The choice of frames is vast. They show the size of frame arm, bridge distance & lens depth on each frame. I try to match the arm length & bridge gap of a pair I have on ones I’m considering in order to get a great fit.
Summary- Great Company offering a wonderful service, quality glasses at an amazingly low price. Thank You.🙂
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