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Glasses Direct Reviews 271,116

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward process of selecting glasses, entering prescriptions, and the ease of delivery. Consumers consistently highlight the excellent quality of both the products and the service provided. People also value the efficient and speedy delivery service, noting that orders often arrive faster than expected. Consumers have expressed high satisfaction with the quality and accuracy of prescriptions. Reviewers also appreciate the wide selection of glasses available and the helpful advice provided, ensuring confidence in their purchase. The company's commitment to keeping customers informed throughout the manufacturing process is also well-received.

Based on these reviews

Rated 5 out of 5 stars

The whole process of selecting glasses, inputting prescription and delivery of said glasses could not be any easier. As for the quality of the glasses, I opted for cheap rather than expensive as I don... See more

Rated 5 out of 5 stars

Brilliant online retailer! Second pair of prescription sunglasses and I’ve saved hundreds of pounds. I like that I can get Kodak varifocals which are fantastic and a huge improvement from normal vari... See more

Rated 5 out of 5 stars

I was wearing my glasses normally when one of the lenses fell out. On inspection I saw that the small screw holding the frame together had fallen out. I wrote to Glasses Direct together a replace... See more

Rated 5 out of 5 stars

Easy home trial with no pressure sales. Simple process from ordering home trial, chosing frames and then proceeding to order. Delivery for home trial and for my actual order was speedy and efficient... See more

Rated 5 out of 5 stars

Vast range of glasses available. Have a good sense of service from us in the website. Not easy to understand what is required for information to be entered into the prescription. However received an... See more

Rated 5 out of 5 stars

Good value for money, reliable, and quick turnaround. Fitting as received, though, was rather loose. Although easy to miss, the small 4-page booklet that comes with the spectacles explains on page 2 h... See more

Rated 3 out of 5 stars

Great price and reasonably quick delivery. Ordered top varifocals. Distance fine but not sure about reading. Hopefully will get used to them soon. Prefer my 3 year old ones at the moment - same frame... See more

Company replied

Rated 3 out of 5 stars

Fast production and shipping, glasses are clear. However, the coating on the lens is like a mirror, very glossy and reflective, despite paying extra for transition lenses and ultra thinning, thes... See more

Company replied

Rated 5 out of 5 stars

An excellent experience to get great glasses. Easy to follow steps for ordering right size glasses. Kept informed of progress of order and when completed. Glasses are great fit and lenses do exactl... See more

Rated 5 out of 5 stars

Excellent quality and perfect prescription! ​I was a bit nervous about ordering prescription glasses online, but I’m so glad I did. The virtual try-on tool was very accurate—the frames look exactly... See more

Rated 5 out of 5 stars

Oh so easy to use website Simple instructions, easy upload facility & exceptionally quick delivery. Glasses were , as expected , great quality & true to my prescription. As always Top job at... See more

Rated 5 out of 5 stars

The choice of quality frames is vast, with different price points for everyone's budget. Ordering is simple, though working out frame sizes with a comparable frame that fits you is much easier. Addi... See more

Rated 5 out of 5 stars

My glasses took longer than promised which made me worried at first as this was the first time I used this company. However, there was good communication from very courteous helpful employees and ev... See more

Rated 5 out of 5 stars

I was dubious about buying designer frames online which were substantially cheaper than Specsavers. However they arrived quickly complete with cases and blue vision lenses. Lenses are perfect for my p... See more

Rated 5 out of 5 stars

Very helpful return service with a replacement pair of specs sent in double quick time. I look forward to placing my next order after another eye test later this year. An excellent service many thank... See more

Rated 3 out of 5 stars

The glasses were of good quality and frames were robust. There were no issues with delivery. My reading prescription glasses were perfect but my distance ones were not quite correct. Both pairs... See more

Company replied

Rated 5 out of 5 stars

Really great prices and quick delivery. I have a complex prescription and have always used the traditional high street opticians so was nervous about ordering online. I will definitely use this compan... See more

Rated 4 out of 5 stars

“I ordered two sets of glasses with different prescriptions, but they arrived with the same one. I contacted customer care and they were extremely helpful — the issue was resolved quickly and a replac... See more

Rated 5 out of 5 stars

Excellent at all points in purchase process. The website instructions were clear, the choice of frames was excitingly varied, the payment checkout system simple. Follow up by admin also excel... See more

Rated 5 out of 5 stars

Easy to order and received within 10day. Excellent quality and great value for money. Well packed and recieved in good time. Amazing clarity immediately and comfortable from the second I put them... See more

Rated 5 out of 5 stars

Very good from start to finish. Super fair prices, delivery well within a week and got back to me to confirm that a few details were correct including able to supply a pair of specs for screen use by... See more

Rated 5 out of 5 stars

I don’t write reviews unless they’re 1 star or 5 stars, and WOW Glasses Direct earned every bit of this 5. After ordering my glasses, I noticed an issue with one lens. I contacted support, and within... See more

Rated 2 out of 5 stars

Although the glasses i ordered look good and are the correct prescription the reactive lenses don't work. I paid extra for my driving glasses to be reactive to sunlight but unfortunately they don't wo... See more

Company replied

Rated 4 out of 5 stars

I have several pairs of glasses from Glasses Direct now. I'd say that whilst I do miss the personal touch of a fitting by an in-person optician, if I know my prescription is right then they are worth... See more

Rated 5 out of 5 stars

4 pairs of glasses, 2 orders of basic types with extra pairs free. Really good glasses, reading, distance, intermediate, sunglasses. Decent frames and lenses made to prescription specification. Fast m... See more

Rated 5 out of 5 stars

Good quality Great prices.Paid £86 for 4 pair of glasses . 2 pair of reading glasses and 2 pair for driving and that was including having them coated.Paid 78 last time for 1 pair from a leading optic... See more

Rated 4 out of 5 stars

For me Glasses Direct is excellent! I've had 3 pairs from them now. Cheaper than high street opticians. My husband was unable to have any on the frames trial as all the frames he liked weren't on it... See more

Rated 5 out of 5 stars

Bought from glasses direct before earlier this year for four pairs 2 distance 2 reading. Bought again this last time due to offer sent to me. Different styles 2 pairs for a bargain price as ever even... See more

Rated 2 out of 5 stars

Numerous frames from various ranges over many years, brilliant. Last purchase the frames were bent and the arms splayed outwards, fixed myself with heat and pressure. Latest pairs, exactly the same, r... See more

Company replied

Rated 5 out of 5 stars

My second purchase from Glasses Direct......was as good as the first ! The whole process from start to finish was great, the website is easy to use and you can tailor your order exactly how you would... See more

Rated 4 out of 5 stars

Fast, efficient service, my order arrived far quicker than expected. Both pairs of prescription glasses arrived in perfect condition, allow me to read far more clearly and are good quality. Unfortun... See more

Rated 1 out of 5 stars

I entered my prescription details when ordering two pairs of Justin glasses. The glasses arrived a week later in the wrong prescription. The frames are also not level and they feel cheap. Now I need t... See more

Company replied

Rated 5 out of 5 stars

When opting to purchase new glasses, decided to use this company. Straight forward to choose the new glasses from an impressive list and to order. Was kept up to date on delivery times. Glasses I or... See more

Rated 5 out of 5 stars

Excellent service. I wanted a pair of cheap glasses to tide me over for a couple of weeks after cataract operations, so I can drive again whilst I waited for my prescribed varifocals to be prepared. T... See more

Rated 5 out of 5 stars

Needed new glasses as puppy destroyed my last two pairs from here. Was easy to order, very good price with 40% off and arrived within a week. Always a risk when ordering online if they are nice but... See more

Rated 5 out of 5 stars

Excellent from start to finish. I ordered the free try at home frame trial and they arrived within 24 hours. Sending back the trial frames was incredibly easy with a return label and local Evri drop... See more

Rated 5 out of 5 stars

I've had glasses from them before so I knew they were good, therefore, I ordered 2 pairs of distance glasses and have a pair of distance sunglasses coming. 3 pairs for less than I would pay at my o... See more

Rated 5 out of 5 stars

Glasses Direct have a super range of frames to suit all style and price points of customers. Add to that a generous free home trial of most frames, free second frames and great discounts. Honestl... See more

Rated 5 out of 5 stars

The team at Glasses Direct were excellent. I had some issues with my varifocals. I was put in contact with a dispensing optician, who spent a good 15 minutes understanding my concerns and recommended... See more


Company details

  1. #27 of 44 best companies in Glasses store

About Glasses Direct

Written by the company

Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.

With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.

Who We Are

Written by the company

We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
The Team
You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.

Free 120 day returns

You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!

Contact info

Promotion box for Glasses Direct

Get 2 pairs of glasses from £15!

With site welcome offer

4.6

Excellent

TrustScore 4.5 out of 5

271K reviews

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Rated 5 out of 5 stars

Great service

Great service, easy to order and select frames that we liked. Confirmed prescription, and used the App for distance between pupils. Glasses arrived quickly once dispatched. Delighted with the glassed received, great value and good quality.

11 February 2026
Rated 5 out of 5 stars

Ordered from the vast range as I wanted…

Ordered from the vast range as I wanted a specific pair, I already have 5 pairs from glasses direct and love them! Great value and variety!! From ordering and delivered within 6 days couldn’t believe how quick it was this time around! Thank you

11 February 2026
Rated 5 out of 5 stars

Good communication

Good communication, delivery time was ok. Good choice of frames. Possible to get two pairs of glasses for a reasonable price.

11 February 2026
Rated 2 out of 5 stars

It’s been a disaster

It’s been a disaster. I had to send my prescription twice, which wouldn’t have been a problem except - my original order was then cancelled by you and redone with the wrong prescription!! I then followed your instructions for return , and also spoke to someone called Dwayne who fixated on the fact they were varifocals and didn’t seem to understand that the prescription in incorrect. I was able to print off the label you sent today, took it to the local UPS shop and receipt says it’s both been sent and that it failed! As a result, it’s been nearly a month since my order and I am still without my glasses, with no clear plan of when I’m going to get a replacement pair - with the correct prescription!

9 February 2026
Rated 5 out of 5 stars

I've used glasses direct for the last 6 years!

I've used glasses direct for the last 6 years or so. They are great value, the frames look good, and the delivery is rapid. It is easy to update your prescription, and order new frames. Would definitely reccomend them!

Theres almost always a deal too, so you can get a main pair plus a spare, or sunglasses.

11 February 2026
Rated 5 out of 5 stars

EXCELLENT QUALITY SPECTACLES

EXCELLENT QUALITY SPECTACLES, THE VARIFOCAL ELITE LENSES PERFORM AS DESCRIBED, AND THE FRAMES ARE WELL MADE,COMPLETE WITH SPRUNG SIDE ARMS, MAKING FOR A VERY COMFORTABLE FIT. WILL BE ORDERING REACTIVE OR SUNGLASSES SOON.

9 February 2026
Rated 5 out of 5 stars

Great Service, quality glasses at very low cost.

I actually put 2 orders in on 2 consecutive days! I have used Glasses Direct in the past & it was definitely a good idea to order from them again when my prescription changed.
Their service is really good & they keep you informed of what stage your glasses have reached at every stage. If you’re not sure, you can contact them or sometimes they contact you asking for a photo of your prescription.
The choice of frames is vast. They show the size of frame arm, bridge distance & lens depth on each frame. I try to match the arm length & bridge gap of a pair I have on ones I’m considering in order to get a great fit.
Summary- Great Company offering a wonderful service, quality glasses at an amazingly low price. Thank You.🙂

11 February 2026

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