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Joybuy Reviews 4,565

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's prices, often noting them as better than those of competitors. People appreciate the fast and reliable delivery service, with many reporting next-day delivery. Consumers also highlight the excellent quality of the products and the careful packaging used to prevent damage during shipping. The ordering process is frequently described as smooth and easy. Reviewers value the wide selection of products available, including items that are difficult to find elsewhere. Overall, the general consensus is that the company provides a positive and efficient shopping experience.

Based on these reviews

Rated 5 out of 5 stars

Already fan of Ochama (first name of JoyBuy), it didn't change at all. Delivery is still 24h fast (to Belgium), products have never been damaged or arrived out of date and THE PRICES !! I defy any... See more

Rated 5 out of 5 stars

Despite that it appeared to be a Chinese company with offices in Europe and UK the experience was far beyond expectations and current standards of the Dutch company Bol.com and US Amazon (Amazon.n... See more

Rated 5 out of 5 stars

Really a joy to buy! Good prices, Super service and super aftersale! Very fast delivery, goods are packed very carefully, perfect customer service! I forgot to select the right amount for discount. Co... See more

Company replied

Rated 5 out of 5 stars

Order arrived next day, well packaged in plastic to avoid breakage. Prices are better than amazing toko supermarket. Items do run out of stock relatively quickly though.

Rated 5 out of 5 stars

I was a bit skeptical but you can definitely trust this website. I received my order in less than 24 hours after I clicked order I kid you not.. super well packed, delivered with signature for a singl... See more

Rated 5 out of 5 stars

The site is great, the delivery was very quick and reliable. However, some of the food items had short expiration dates. It would be fantastic if the expiration dates were written in the description s... See more

Rated 5 out of 5 stars

Shopping with Joybuy is easy and pleasant. Very prompt delivery, great communication, option to choose delivery date, good prices and expiry dates on products. I was skeptical at first but now I have... See more

Company replied

Rated 5 out of 5 stars

After reading the reviews I was apprehensive to try Joybuy. However my experience with purchasing and returning, so far, has been flawless. I’ve ordered a vacuum cleaner that I regretted and r... See more

Company replied

Rated 5 out of 5 stars

I must say that I really had a good experience ordering stuff in joybuy.nl. I ordered the office table and cabinet, it arrived very well packed. It shipped very fast and amazingly good quality. Very... See more

Rated 5 out of 5 stars

Best ordering experience I had in my life! I ordered a RAM for my PC for a normal price while all the other stores increased it dramatically in the last month. To top it all off after ordering in the... See more

Rated 5 out of 5 stars

I am just used to be Ochma then my profile change to be able to access to Joybuy.nl website. I did placed 2 orders, first on 3 Oct and second one on 4 Oct. I got both discount and impressive services.... See more

Rated 5 out of 5 stars

Every order arrived quick was always delivered correctly, if they do make a mistake they except returns. Never had a problem so far have ordered 10+times.

Rated 5 out of 5 stars

Very sharp pricing, clear communication, and fast delivery. I hadn’t heard of Joybuy before and at first it sounded a bit too cheap, but discovering it’s part of JD, a major Asian retailer, gave me co... See more

Rated 5 out of 5 stars

The product is in very good condition. It arrived early the next day, and the delivery person did great! The package was surely secured. He didn’t leave the package unsecured, he went upstairs in fr... See more

Rated 5 out of 5 stars

Very positive. The order was delivered the next day as promised. I ordered 18 wooden hangers. They were carefully packed in three separate boxes with soft padding so the hangers wouldn’t touch each ot... See more

Rated 5 out of 5 stars

The delivery was excellent and really fast. The deliverer even called to make sure I was home and delivered all the way to the front door (apartment building). Excellent food and the packaging of glas... See more

Rated 5 out of 5 stars

The food at Joybuy is great! Lots of selection that you don't get in the regular grocery store. The prices are very good. The delivery is great--fast and next day. It's a better delivery than the b... See more

Rated 4 out of 5 stars

Everything is good, except for the delivery. I found the PostNL maybe not a best partner for Joybuy. Today, the guy in the postnl who send my packages to me is not responsible. I hope this is not comm... See more

Rated 4 out of 5 stars

They deliver faster, I have a walking balance disabilitie, ordering some of my stuff here makes it easier. I can also find things that i don't know where I can get them. THE BOXES ARE ALWAYS TOO BIG�... See more

Company replied

Rated 1 out of 5 stars

I must express my disappointment. Given the seriousness of the service failure—my parcel being delivered to and signed for at a wrong address. My parcel was found two days after it went missing, and t... See more

Company replied

Rated 1 out of 5 stars

Delivery service is getting worse and worse! More and more irresponsible couriers don’t ring the doorbell or call to notify you. They just mark the delivery as failed and redirect the package to ano... See more

Company replied

Rated 1 out of 5 stars

Lies and deception. I don’t understand why lie right from the very first interaction. You promised free delivery if I created an account. I did — and was deceived. Shame on you, keep lying.

Company replied

Rated 5 out of 5 stars

I ordered the items Saturday evening at 9pm. I received the items Sunday morning at 8:30am. I work in logistics field, and I can confirm that based on what i paid (15€ without shipping cost) this is... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service. My orders arrived 1 day earlier. The box was labelled “Fragile” because I’ve ordered sambal packed in glass jars. Each jar was properly bubble wrapped. Excellent!

Rated 5 out of 5 stars

It was actually very smooth from placing the order till its delivered. It be nicer if the deliver window narrow down a bit. Mine was from 15pm to 22pm, luckily it delivered earlier than expected.

Rated 5 out of 5 stars

Usually, I don't do reviews, but I NEED to express my happiness using JOYBUY. As a Chinese living in Europe, I also miss how convenient shopping online is and how attentive the delivery service is! An... See more

Company replied

Rated 1 out of 5 stars

I ordered a 4k tv and after they ignored 3 appointment they still didnt delivered it, so i cenceled the order now im waititng for a refund. Its sad that it takes so much effort for one order to eventu... See more

Company replied

Rated 5 out of 5 stars

I recently bought this adjustable microwave rack for under €30, and I’m honestly impressed! The quality is great for the price, and to my surprise it arrived the very next day. Super fast delivery and... See more

Rated 5 out of 5 stars

Very smooth experience! I placed my order in the evening and received the delivery at home the next morning at 8 AM — and it was free. Extremely fast processing and shipping. The products are also ver... See more

Rated 2 out of 5 stars

Overall service is bad Never received a conformation e-mail of joybuy for my order… delivery stated that it would be delivered the earliest on dec1, yet they showed up to the office on saturday 29/11.... See more

Company replied

Rated 1 out of 5 stars

Make sure you really want the item you order because returning something to them is next to impossible. I had to take a day off and stay home all day waiting for their transporter to pick up a tele... See more

Company replied

Rated 1 out of 5 stars

Hello, sir and ma'am! My recent shipment from your company arrived quickly, which was great! Unfortunately, the TV screen was broken. I hope management will consider my request for a r... See more

Company replied

Rated 5 out of 5 stars

Got a Samsung Home Theatre Q-Series with a good price compared to other website. Got it delivered within 24 hours. Very happy with the purchase. Would definitely recommend buying from them.

Rated 1 out of 5 stars

I have launched my order on 30th Dec, at the time the system has promised delivery on 31st Dec. Order Number: 1363738308 The order was packed and arrived at UpS for dispatch on 31st Dec Yet at... See more

Company replied

Rated 5 out of 5 stars

There was a slight delay in the delivery compared to the previous order. But package arrived in good order and neatly packaged. Good service. Previous package had huge sticky labels on the ordered it... See more

Company replied

Rated 5 out of 5 stars

I love the work this platform does; they are efficient and VERY professional, and they resolve issues quickly.Any doubts with efficiency, Right now my favorite place is with joybuy. Thank you for you... See more


Company details

  1. Department store
  2. Appliance shop
  3. Electronics store
  4. Grocery Store
  5. Health and beauty shop
  6. Homewares Shop

Written by the company

Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 1 out of 5 stars

For now the order cancelled 2 times.

For now the order cancelled 2 times.
And they take 3 time money
And its take to long time to back it for me
And for now there is no money .

9 February 2026
Joybuy logo

Reply from Joybuy

Hi Aseel,

We're truly sorry to hear about your experience — we understand how frustrating it is to have orders cancelled twice and to wait for refunds without resolution.

We are currently investigating with our logistics partner to understand why your deliveries were unsuccessful. Our records show that your latest orders were returned and cancelled due to delivery issues. Refunds for these orders will be processed within 3–5 business days after cancellation.

To help ensure smoother delivery in the future, we recommend selecting a pickup point option at checkout if that’s more convenient for you.

We appreciate your patience and hope to provide you with a better experience next time.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

Really Fast Shipping & Excellent Service

Super fast shipping! They promised next-day delivery within the specified time frame, and they delivered exactly as promised.

I’ve ordered from them multiple times, and they have never disappointed me. Their customer service is also excellent. Refunds and returns are handled smoothly and efficiently.

Additionally, my orders always arrive very well packaged — safe, secure, and carefully cushioned.

Highly recommended!

22 January 2026

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