These boards are inferior quality - scratched after initial use- highly doubt they are titanium. Much smaller than anticipated, however the dimensions were very hard to find on their website. Way to e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Worst customer service !! I've sent pictures/emails multiple times with no response. Paid a lot of money thinking I was receiving 2 titanium boards. Only received 1. Sent pictures showing how scrat... See more
Company replied
I was not happy as l only wanted 1 item before you know it they ask do you want this l said no. It went through then, another pop up it kept going on l left site then realise they had debited my accou... See more
Company replied
After 3 weeks, & nothing but long email exchanges, begun with double-charging on PayPal, it was only to find the item "purchased" (titanium cutting board) had seemingly never even left the warehou... See more
This item came within the promised time frame, in perfect condition (protective plastic on both sides), and billing was accurate. As for size, it is buried deep on their website as 11.4" x 7.9" so if... See more
This product is being marketed under false pretenses. First no one gets Salmonella within minutes after exposure. It typically takes 12-96 hours. Second the main protection is using a dedicated cuttin... See more
Absolutely disappointing. I bought four of these, thinking they’d make impressive gifts — big mistake. The board scratched after cutting a single cucumber, despite being advertised as “scratch-res... See more
Update to previous review. I was fed up going round in a circle and said so. A lady took over the communications, apologised and we negotiated a refund which was acceptable to both sides. She al... See more
Would give them zero stars if I could. I'd never heard of this company but suddenly I'm getting spammed at my personal, private e-mail account multiple times an hour. I absolutely hate businesses that... See more
Katuchef is a scam company. They took my money, never delivered the order, and did not refund me. They must do this to everyone because they have email prompts that immediately respond to a customer's... See more
Company replied
After the products arrived in damaged packaging and I didn't like them, I wanted to send them back. Customer support refused to give me a return address and offered me an 85% discount if I kept the... See more
Company replied
Their webpage indicates fast delivery to my City, looks good and a bit pricey, but I’m over plastic cutting boards. I’ve purchased, and notice I’ve been charged significantly more than my invoic... See more
Company replied
This product arrived with a lot of damages around all four edges. packaging was fully intact, I have not used it, item is still in its package, couldn’t get refund as it’s over 30 days. Totally waste... See more
Company replied
Getkatuchef chopping board LIES SCAM LIES SCAM BOARD BIG RIP OFF ! tenth of price on Aliexpress , Amazon , LIES SCAM LIES SCAM . LYING Blonde ! YouTube has NO advertising standards to allow these sca... See more
We ordered through an add in Canada and no mention of it being US dollars, that's the first issue, the second was no news whatsoever after first email until I wrote back almost a month later. I wanted... See more
Company replied
It’s sad in this day and age, that such irresponsible advertising can still be so prevalent. For decades it has been proven NUMEROUS times by MANY independent laboratories, that wood CANNOT hold bacte... See more
I bought these cutting boards directly from Katuchef as recommended. They do not seem any better than others that are way cheaper. For example, the one I'm currently using is totally scratched up and... See more
I’ve been trying out this cutting board for a couple of weeks, and I’m really impressed. The titanium is top-notch. It doesn’t scratch or stain like my old plastic one. I REALLY like the dual-sides fe... See more
I should have checked here before attempting to buy from them. The booking process is a scam. Before finally confirming online they attempt to upsell you. There is no easy way around the upsell so you... See more
Company replied
Item arrived eventually damaged on one corner. It is about 1/4 size shown in the video on Katuchef's own site. Tried phoning -no response so I'm taking this up through PayPal. Unfortunately I read t... See more
I purchased two Katuchef boards. Almost immediately, my bank sent me a “fraud alert” with one amount declined and the other pending approval. I contacted Katuchef to cancel my order. They replied t... See more
Somehow they duplicated my order, & although I contacted them within 15 min, said 'can't cancel - already shipped.' Offered free warranty on duplicate - except I had already been charged extra for a... See more
I received 2 cutting boards which were far too small to useful. I have attempted to return them and asked for the right address to return them to. I keep getting replies from Victor but he never sends... See more
I can't believe the commercial, this dumb cow saying her husband got Salmonella from Bread... Well heard about Cross-Contamination!? If your Cutting Board made you sick, it's because you're too effin... See more
I ordered 4 platinum cutting boards advertised as "scratch resistant". I ordered them directly from the company after watching a video on their ebsite. The boards arrived deeply scratched with s... See more
Like all the other comments, Katuchef doesn't honor their commitment to a purchsed product. Right now I am going through the process of disputing the transaction within my credit card bank. Katuchef a... See more
I wanted to order 3 titanium cutting boards. I ended with 5 orders (instead of 3) and never saw it coming or even saw the order summary until it was ordered and done for 5 boards. A total scam - distr... See more
I'm extremely dissatisfied with this order. The product isn't at all what I expected. It also took far too long to arrive at my door. I'm not trusting an exchange, and I shouldn't be expected to retur... See more
I tried to order 3 with their special discount which was supposed to be under 20 $ each, so tge total should have been about $60 plus shipping. When I got to the receipt, there were upcharges making... See more
Cutting board was noticably scratched after a single use. Examination of the cutting board reveals the cutting board is not titanium, but most likely stainless steel. The density of titanium is 4.5 gm... See more
Bought titanium cutting boards. First of all i bought three to begin with but during check out, three more was added at 50% off. Cutting boards arrived, size was a little smaller then I prefer 8x10 ap... See more
Do NOT buy. Comes from China. Ordered 2 weeks ago and according to tracking number that I was finally able to get from customer service, the carrier is still waiting to receive the item so it still... See more
Inaccurate information. I used the cutting board once to slice an onion and it is already scarred and scratched. Return policy is that it must be unused - how the heck can you evaluate the product i... See more
This is a scam. As I was browsing through the site it auto directed me to PayPal. My computer happened to be open and I heard emails come in from PayPal indicating there were multiple charges made.... See more
Katuchef sent an Unauthorized big order of their metal cutting boards when I was only Looking at their products. I received an email of confirmation. I notified this company Immediately to Cancel t... See more
Company replied
This is the worst product I have purchased in my life. A most deceiving product. Hoping to save others the same grief and disappointment with this product. I was expecting a proper size chopping bo... See more
This has been the worst experience as they kept saying that it is being delivered and it has been since early August and I still have not received the cutting boards. Paying through PayPal has not bee... See more
From beginning to end, this transaction has had “scam” written all over it. I ordered 2 cutting boards back on May 21 and still have never seen them. Their bogus “order tracking number” showed a shipm... See more
Dealing with this company and the product has been quite a saga. It begins with the product taking forever to arrive. When I contacted customer service I was told my cutting boards were leaving the... See more
I tried to cancel, was told it was already shipped, very poor communication via email, was extremely weird way to respond. Finally got PayPal involved as I got no tracking number. PayPal contacted the... See more
I would give this a 0! This company is a scam! I still haven’t received my order after 4 weeks! Reading multiple reviews I see that the product is at best substandard, claiming to be titanium but... See more
Question for all the naysayers complaining about poor customer service and lack of refunds. How many customers have purchased this product only to use it a handful of times and then wanting a... See more
They charged my paypal account without authorization. I contacted them within minutes of receiving an email from them that I was charged. They said it had "already shipped". That is not possible. Imme... See more
Company replied
my wife thought she was ordering two cutting boards but it turned out they were sending 4.. She called and tried to cancel and they would not cancel the order.. We have been trying for several days, i... See more
1.9
Poor
256 reviews
Replied to 15% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Communication
My product was not what I was expecting and had a few flaws. I got a quick response to my concerns.
13 February 2026
Unprompted review
My order was placed on 1-6-26,I've…
My order was placed on 1-6-26,I've never received a tracking number after being told it has been shipped twice. I've talked to several people who say they will get in touch with shipping and email me the number. The last person I spoke to was Carol, a Customer Service Representative, who sent me an email saying the order had been dispatched and they would send me an email shortly with the tracking #. That was 2-9-26 at 11:22 AM it is now 2-12-26 and still no email with a tracking number.
9 February 2026
Unprompted review
I am hoping the titanium boards are…
I am hoping the titanium boards are really reduced from the high price? I hope I have not been tricked into buying rubbish!,,, I also thought I had only bought 1. Large and. 1 small board but it ended up with me purchasing another 2 large boards that I didn’t intend to.
I can give them to my daughter and granddaughter so I sincerely hope the boards re as good as you say. Thank you.
12 February 2026
Unprompted review
At first I thought I was overcharged
At first, I thought I had purchased many more than I wanted to, so I left the site. I then got a text with a better discount, so I decided to go ahead and buy 2 boards.
12 February 2026
Unprompted review
I did not receive any up dates as to…
I did not receive any up dates as to when I should expect any delivery.. I was disappointed as to lack of communication..01122026
11 January 2026
Unprompted review
Had trouble putting order through. I did it again and got a different price. Don't understand why.
Of course my bank checked for fraud. When I okayed it I put the order back through and it was a different price. Not much more so I went ahead with it. I know the board is excellent and I really want it. The boards I have are just like the bad ones in the picture. Please don't delay. Send me my boards.
10 February 2026
Unprompted review
Ordered 1/10/26 today is 2/11/26 still…
Ordered 1/10/26 today is 2/11/26 still no product Also they say can't track my order asking for a full refund to my card order # A9302A8837
10 January 2026
Unprompted review
I am not happy with my purchase of two…
I am not happy with my purchase of two titanium chopping boards
1 February 2026
Unprompted review
Worst customer service !
Worst customer service !! I've sent pictures/emails multiple times with no response.
Paid a lot of money thinking I was receiving 2 titanium boards. Only received 1.
Sent pictures showing how scratched boards were after only using once or twice. Then noticed the board was bubbling round the edges. Not happy!!
20 January 2026
Unprompted review
Reply from Katuchef
Hi there,
Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service didn’t meet your expectations.
Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right.
As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Blake from KatuChef
So far impressed by the speed of reply…
So far impressed by the speed of reply to my email
6 February 2026
Unprompted review
Katuchef Scam Company
Katuchef is a scam company. They took my money, never delivered the order, and did not refund me. They must do this to everyone because they have email prompts that immediately respond to a customer's request to find out status of the order. Purely a SCAM company. DO NOT BUY YOUR CUTTING BOARD HERE
5 February 2026
Unprompted review
Reply from Katuchef
Hello Jack,
This isn’t the level of experience we want our customers to have.
As we cannot verify your order from the information provided in this review, we've sent you a request for additional details.
Looking forward to your reply,
Blake from KatuChef
Don't order, it's a scam according to me
We ordered through an add in Canada and no mention of it being US dollars, that's the first issue, the second was no news whatsoever after first email until I wrote back almost a month later. I wanted to cancel and they replied that I had to receive it first and apparently it was finally in the mail. Received it on January 9th and it was smaller then my wife thought so we wanted to return for refund but after over a dozen emails they have yet to reply to my request on how to do so and my time is running out, any suggestions?
9 January 2026
Unprompted review
Reply from Katuchef
Hello Luc,
We are continually working to improve and appreciate you taking the time to provide your feedback.
The experience you've described is not what we aim to provide our customers with. Our team is eager to review your case in-depth and help you accordingly.
As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Blake from KatuChef
Disappointing as unusable
This product arrived with a lot of damages around all four edges. packaging was fully intact, I have not used it, item is still in its package, couldn’t get refund as it’s over 30 days.
Totally waste of money, cannot speak to anyone to get a replacement or refund
23 October 2025
Unprompted review
Reply from Katuchef
UPDATE
Hello there,
An agent has been assigned to review your case in detail. Our team will reach out to assist you and work toward a resolution.
If you have any additional questions or need further assistance, please feel free to reach out.
_________
Hello there,
Thank you for bringing this up. Our team is eager to get to the bottom of this and help you accordingly.
As we were unable to locate your order based on the review alone, we have requested further information from you.
Please check your inbox whenever you have a moment.
Best wishes,
Blake from KatuChef
Fake chopping boards
I have had the chopping boards independently tested and they have 0% titantium. I requested a refund and it was ignored. Unacceptable poor quality product and terrible customer service.
Edit in response to katuchef.com reply: I have not received any refund from katuchef.com.
1 February 2026
Unprompted review
Reply from Katuchef
UPDATE
Hello Sarah,
Thank you for providing your order information.
We were able to locate your orders, and we're glad to see that you’ve already connected with our support team. We can confirm that your order has been cancelled and refunded on December 29th.
If you have any additional questions or need further assistance regarding the order, please feel free to reach out. We’re always happy to help.
_________
Hello Sarah,
Thank you for sharing your feedback.
Your concerns regarding product quality and customer service are important to us and we would like the opportunity to look into your case further.
Since we could not identify your order from this review, we have reached out via email to request more information. Please reply directly to that message so we can investigate and help in resolving this.
Kind regards,
Blake from KatuChef
Beware of $ charged, USD only not stated
Their webpage indicates fast delivery to my City, looks good and a bit pricey, but I’m over plastic cutting boards.
I’ve purchased, and notice I’ve been charged significantly more than my invoice from Lithuania.
When I tried to contact via the email attached to the order, it came back as doesn’t exist! Red flags….
Eventually I was sent an invoice in USD, which explains the huge price increase.
I have tried to cancel the order, within the hour, but they are saying it’s been sent and refusing to pull the shipment.
Beware of the $ charged, at no point does it say USD.
I DO NOT RECOMMEND
1 February 2026
Unprompted review
Reply from Katuchef
UPDATE
Hello there,
Thank you for sharing your order details with us.
We’ve identified your order and escalated your case to an agent who will address any of your concerns regarding the pricing and communication. Our team is committed to ensuring your satisfaction.
_________
Hello there,
Thank you for your feedback. We are saddened to hear about the frustration you've encountered.
We want to assure you that transparency is important to us, and we're eager to review your case further. Since we could not identify your order from this review, our team has reached out via email requesting more details.
Please reply directly to that message so we can investigate and support you accordingly.
Kind regards,
Blake from KatuChef
Katuchef sent an Unauthorized big order…
Katuchef sent an Unauthorized big order of their metal cutting boards when I was only Looking at their products. I received an email of confirmation. I notified this company Immediately to Cancel this unauthorized order. They refused. I got a charge of $118.00 which I was responsible for! The company then Tricked me into providing a good review Before sending me a shipping label. Then I had to call again to ask to return their product But NO they refused! This company put you on a subscription so you get another order
Monthly. Do Not even Look at their website they will put an order through! BE AWARE OF KATUCHEF company. PayPal would not help so I had to cancel them so I wouldn’t continue to receive monthly subscriptions.
$118.00 they charged me! and they had the nerve to add 2 warranties also. What a mess.
6 January 2026
Unprompted review
Reply from Katuchef
UPDATE
Hello Jan,
Thank you for providing your order information.
We were able to locate your orders. We're pleased to see that you’ve already connected with our support team and reached a resolution.
If you have any additional questions or need further assistance, please feel free to reach out. We’re always happy to help.
_________
Hello Jan,
We appreciate you bringing this to our attention.
For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons, including warranties or subscriptions, must be explicitly selected and confirmed by the customer before the order is finalized.
We follow the return policy outlined on our website and apply it consistently to all orders. Customer feedback is optional and is not required at any stage of the return process.
That said, this is not the experience we want for our customers. As we were unable to locate your order, our team has emailed you to request additional details. We are eager to get to the bottom of this situation.
Looking forward to your reply,
Blake from KatuChef
I would never shop there again.
After the products arrived in damaged packaging and I didn't like them, I wanted to send them back. Customer support refused to give me a return address and offered me an 85% discount if I kept the products. After I agreed, customer support was no longer available. Only when I filed a complaint with PayPal was I given a return address and I got my money back (at my own expense for the return shipping). This experience cost me ~€15 in shipping costs (here and back) and a lot of stress.
27 January 2026
Unprompted review
Reply from Katuchef
UPDATE
Hi there,
Thank you for collaborating with us in resolving this.
We've forwarded your case to our customer support team for further review.
Please keep an eye on your inbox for our message. Our team is eager to ensure your satisfaction.
_____
Hello Janina,
We're sorry to hear that your shipment has arrived damaged.
We'd like the opportunity to review your case in-depth. To identify your order, we've sent you a request for more details.
Please make sure to check your inbox.
Keep in touch,
Blake from KatuChef
I did not order 2 cutting boards on…
I did not order 2 cutting boards on purpose
25 January 2026
Unprompted review
Reply from Katuchef
Hello Forrest,
We are continually working to improve and appreciate you taking the time to provide your feedback.
It is never our aim for any customer to feel misled during the purchasing process. We do not engage in deceptive practices, and we take feedback like this very seriously.
Your concern has been escalated, and a dedicated agent is now reviewing your case to work toward a prompt resolution.
Kind regards,
Blake from KatuChef
Malfunctioning Order System - Not Cancelled
I placed an order for one board on 12/20/25 and rejected all the extra offers. After checked out their system added orders of 4 for $176.31 and 3 for $104.97. I immediately called but no one answered so I emailed to cancel. Even when only a few minutes elapsed I got an email that the order was already in process and couldn’t be cancelled. Yet it took almost a month for Katuchef to partially ship two “unordered” orders with the original order of 1 still undelivered. There was more than ample time to cancel or correct my order but they were unwilling to do so. I was so eager to try this most innovative product and end up with 8 of them (1 which was my only intention, to my surprise, inexplicably still not shipped). I called to return and get a refund but they wanted me to do a survey which I did. They replied today that I can return the unwanted items unused in its original packaging or keep the items for a 25% refund but I have no use for 8 cutting boards costing $353 when I only need 1 to try. I am experiencing so much frustration.
24 January 2026
Unprompted review
Reply from Katuchef
Hello Erlinda,
We are sorry to hear about your experience. It is never our intention for any customer to feel misled during the purchasing process, and we do not engage in deceptive practices.
To resolve this as quickly as possible, we have assigned a dedicated agent to review your case and assist you directly.
We are continuously working to improve our systems and communication, and we appreciate you bringing this to our attention.
Best regards,
Blake from Katuchef
Never to order from Katuchef again!
This was supposed to be a Christmas present last December. I purchased this Katuchef Titanium cutting board from the company's website offering 70% discount on package of 2. I was surprised to be billed with additional 2 more cutting boards and an additional warranty charge which I did not order. I contacted them right away to cancel the additional 2 cutting boards and warranty that I did not order. Why would I need warranty for a supposedly durable and robust Titanium board? They emailed me back and said they can't cancel claiming it already shipped within the hour that I put in the order! so my option only is to wait for package then return it within 30 days if I don't want the product. I received the shipment after 20 days of waiting. The package was poorly packed and one of the boxes was dented. I checked the cutting board and it's very thin metal and quite small 20x29cm and the edges are roughly cut. It is looking like a low quality cutting board, the box says " Handcrafted Japanese excellence" but it looks like a cheap flimsy knock off. I didn't like the quality of these overpriced cutting boards so I contacted the customer service by email to return the product but they did not reply to me. After couple of days I received my email undelivered cause it says their mailbox is full. I tried emailing their agent who provided me the invoice but I did not get any reply. Now the 30 days will be up soon and looks like I won't be able to return these unwanted product. Very poor quality product and Terrible customer service!
24 December 2025
Unprompted review
Reply from Katuchef
UPDATE
Hello there,
Thank you for sending over your order details.
We've been able to locate your order and have assigned an agent to review your case further.
Our team is eager to work with you to resolve this ASAP.
__
Hello Deblot,
We are sorry to hear that the product did not meet your expectations.
We want to assure you that it is never our intention for any customer to feel misled. Your concerns regarding product durability are important to us, and we appreciate you bringing them to our attention.
We want the opportunity to review your case in detail and see how we can assist. As we were unable to locate your order based on this review alone, we have sent you a separate request for further information.
Please check your email inbox for our message. Our team is eager to work with you to resolve this and ensure your satisfaction.
We look forward to your reply,
Blake from Katuchef
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.