Ho comprato una scrivania per il mio home office, che per il prezzo potrebbe avere una qualità migliore. Essendo un cassetto unico, il meccanismo di apertura e chiusura non è così buono. Inoltre,... See more
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I love la redoute - however the lastest purchase I bought was of very poor quality. Before even finishing to assemble the bathroom console it was completely ruined and scratched. So delicate and once... See more
Company replied
La Redoute's products are good and stylish but their pricing practices are misleading. They constantly increase their "normal" prices to make it seem like the item is on sale when it actually isn't.... See more
Company replied
I have been purchasing different items for my home at La Redoute for the last 5 years and they always delivered efficiently good quality products. This is one of my first choices always when I am sear... See more
Company details
Written by the company
La Redoute è un brand storico francese di arredamento di design e biancheria per la casa. Attraverso design unici e produzione Made in Europe, i prodotti sono versatili ed adatti ad ogni esigenza. Sul sito La Redoute trovi tutti gli elementi per arredare e decorare ogni spazio della casa: dalla camera da letto al soggiorno, passando dalla cucina, al bagno fino ad arrivare al terrazzo o al tuo giardino.
Contact info
Via G. Leopardi, 26, 20123, Milano, Italy
- 0281260102
- info@laredoute.it
- www.laredoute.it
3.7
Average
4K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
HORRIBLE CUSTOMER SERVICE
I purchased a piece of furniture and there was an issue with the address due to an error on their website. I immediately contacted customer service and from there, the lack of support and responsiveness was HORRENDOUS. In what world is their response rate 1-2 days when I did not get a reply for over a week, during which the courier attempted to make delivery more than once but of course no one did anything to help. The products look great, but if the customer service behind the sale is this horrible, I would never buy from here again!
28 January 2026
Unprompted review
You pay a lot for Chinese garbage…
You pay a lot for Chinese garbage poorly made, will be returning it. Threads are coming off my bed sheets and it smells weird. STOP SELLING POOR QUALITY AND SCAMMING PEOPLE
9 February 2026
Unprompted review
Reply from La Redoute Italy
Dear Ruza,
We’re truly sorry to read about your disappointment and understand your concerns.
However, at the moment we have not received any report regarding this issue at info@laredoute.it
.
We kindly invite you to contact us directly by email, providing your order details and a description of the problem, so we can properly review the case and work together to find a suitable solution.
Our goal is always to assist our customers and resolve any issues as quickly and fairly as possible.
Kind regards,
Team La Redoute
CON ME GENTILI e call center 2 addetti…
CON ME GENTILI e call center 2 addetti albanesi capaci e buona assistenza ! GOOD
14 January 2026
Unprompted review
Poor quality bathroom console
I love la redoute - however the lastest purchase I bought was of very poor quality. Before even finishing to assemble the bathroom console it was completely ruined and scratched. So delicate and once one drop of water hit the top it bubbled 😢 we will have to throw the piece away it looks so old and used and we didn’t even move in yet.
27 September 2025
Unprompted review
Reply from La Redoute Italy
Dear Melissa,
We’re truly sorry to hear about the condition of your bathroom cabinet and completely understand your disappointment.
Our records show that the item was delivered on September 8th. As per our terms and conditions, any damages present at the time of delivery must be reported within 10 days. This includes sending us an email with photos clearly showing the issue, in order for us to evaluate the situation and take appropriate action.
Unfortunately, we have not received any communication from you within this timeframe, and there is no record of any email or photo submission regarding the damage.
After this period, it becomes difficult for us to determine whether the issue occurred during manufacturing, transport, or use.
We truly appreciate your understanding and remain at your disposal for any further questions or concerns.
Kind regards,
Team La Redoute
Everything arrived quite soon
Everything arrived quite soon. I liked the sheets I had ordered. Also high enough for my matrasses. Washed them several times in the meantime. Everything o.k. I would order again at La Redoute.
1 September 2025
Unprompted review
Very satisfied.
Great quality products, fast BRT shipping to your door (I live in Italy), and excellent prices with discounts. Very satisfied all around.
29 August 2025
Unprompted review
The quality of the carpet I bought was…
The quality of the carpet I bought was not good and I contacted to customer service. The only help they have provided was suggesting me to open the windows.
7 July 2025
Unprompted review
Reply from La Redoute Italy
Dear Ozge,
Thank you for reaching out and for sharing your feedback regarding your recent purchase.
We are sorry to hear that the product did not meet your expectations in terms of quality. We always strive to provide items that meet high standards, and we regret that your experience fell short in this instance.
That said, after reviewing your case, we would like to clarify a few important points. As you confirmed, the rug was stained with coffee and subsequently washed in an attempt to clean it. Unfortunately, once a product has been altered or used in this way, it can no longer be returned, as per our return policy. Returned items must be in unused and resalable condition in order for us to process a refund or exchange.
Despite this, and entirely as a gesture of goodwill, we offered you a 10% partial refund, hoping to provide some resolution. We understand and respect your decision not to accept this offer, although we had hoped it might serve as a small form of compensation for your dissatisfaction.
We truly appreciate your understanding, and we’re sorry that we are unable to assist you further in this particular situation. However, we sincerely hope that we will have the opportunity to better meet your expectations in the future.
Warm regards,
Team La Redoute
Mirror never arrived - really slow response
We bought a 70€ mirror over a month ago. It never came. It's taking them ages to either refund us or ship another one. They should have just refunded or shipped another one the first time we emailed about it, a week ago, instead they keep "checking". We need the mirror, and are waiting for their news to order a new one, it's been ages.
9 July 2025
Unprompted review
Reply from La Redoute Italy
Dear Cristiana,
We sincerely apologize for the delay in addressing your request and any inconvenience this situation may have caused.
Please rest assured that we have been actively working behind the scenes to carry out all the necessary checks with the courier regarding the status of your shipment.
Our priority has been to thoroughly investigate the issue to ensure a proper and fair resolution.
As soon as we received confirmation from the courier that the parcel was officially reported as missing, we immediately proceeded to process a full refund. We are pleased to inform you that the refund was issued today, and you should have already received a separate email confirming the transaction.
We truly appreciate your patience and understanding while we worked to resolve the matter.
Should you have any further questions or require assistance with anything else, please do not hesitate to reach out.
We remain at your full disposal.
Team La Redoute.
Great brand and products likewise
Great brand and products likewise.
Also I had the opportunity to meet some people who work for the brand and gave me I great impression about the brand values, team and environment inside the company in general
17 May 2025
Unprompted review
The product is as expected
The product is as expected. Delivery time could be reduced
15 April 2025
Unprompted review
I received a second choice piece of furniture
I bought a piece of furniture and received a second choice one (or maybe it is a used one). It was on sale. When I asked to change it with another one they told that that is not possible. I have to ask for a refund and buy another one new (full price). Do they sell flawed pieces when on sale?
Order number: 250620263229
3 March 2025
Unprompted review
Reply from La Redoute Italy
Dear Marzia,
We are sorry to read about the problem you encountered with your purchase.
Unfortunately, it can happen that a product turns out to be defective, damaged or non-compliant but this absolutely does not mean that it is used.
We also inform you that we are unable to send a new replacement item but based also on your confirmation, we have started the return procedure through home collection after which we will proceed with the full refund.
We thank you for your understanding and remain at your complete disposal for any need or clarification.
Best regards,
Team La Redoute Italy
Ordered a TV stand in november at more…
Ordered a TV stand in november at more than 500€, when I received it, it was broken, defective, but also already used. I bought this furniture NEW and laredoute sent me a return. It's a shame. When I called multiple times they proposed me 60€ to keep this piece of wood that I could not use, a joke. But the story does not end here, 1 month (that's the time I had to wait for laredoute to send a courrier to get back this item). They sent me an email telling me that AS SOON AS the item was taken by the courrier, I will get the refund. But today, 8 days after sending back this tv stand, I still have no money, watch out, don't buy from them. They lied on the phone multiple times.
EDIT : I had to answer, Do not believe their answer, they lie again, the screw was not missing, it was not possible to fix it cause the item was DEFECTIVE and also broken. Remember that Laredoute sent me an item that was already a return, they did not send me a NEW item. You see how sneaky they are, they are answering without even talking about the fact that the item was not new. They talk about a "screw" missing, but no, the screw was inside the box ("flying" around in the box actually) since the plastic of the screws was wide OPENED. At the phone (I called instantly), they refused to take back their item before more than a month and were keeping my money while it was entirely their fault.
2 December 2024
Unprompted review
Reply from La Redoute Italy
Dear Alessia,
We would like to apologize for the inconvenience.
First of all, since one of the screws used to attach the base of the feet was missing, she was offered a 15% refund on the amount paid for the item in question. Having not accepted the proposal, he could obviously easily opt for the return as it happened.
Unfortunately, the collection of the faulty item was delayed due to the high volume of orders received even though we did our utmost to reduce waiting times by constantly urging the courier.
To make up for the delay, we provided the refund immediately after learning that the collection had been made without even waiting for the order to be received in our warehouse. We also sent you proof of the refund via email.
We apologize again for the inconvenience.
Greetings,
Team La Redoute Italy
Good products, misleading pricing practices
La Redoute's products are good and stylish but their pricing practices are misleading. They constantly increase their "normal" prices to make it seem like the item is on sale when it actually isn't. I've been tracking the price of a chair since November, when it cost 1045 eur. At Christmas, the price went up, and now, during the January "sales", the original list price is supposedly 1299 euros with a "25% off" discount for a total of 945 eur.
Don't fall for their sales tactics, NOTHING on that website has actually been priced down.
29 November 2024
Unprompted review
Reply from La Redoute Italy
Dear Katherine,
Regarding the price of our items, we absolutely respect your opinion.
However, we inform you that the price is directly linked to the value of the products.
The discounts applied have a certain validity and we have no possibility of intervening to lower the current price in periods in which the discounts (which are absolutely truthful) are not active.
The discounts are updated at the following link in order to have transparency with customers:
https://www.laredoute.it/offerteincorso.aspx?srsltid=AfmBOoqWD4mJaUCTe-BNsCS0zoIJkcA_it1Dmau5H3fzyXPUSLZnH3Ef
We remain available for any doubts.
Greetings,
Team La Redoute Italy
Not recommended
Order cancelled without any email notification. I discover that when I saw money refunded on my bank account... this was a Christmas present... horrible experience, never again
30 December 2024
Unprompted review
Reply from La Redoute Italy
Dear Anna,
Thank you for your report and we are sorry for what happened.
We tried to verify your complaint but with the data provided at the moment, we are not aware of any orders in your name or related reports. We therefore suggest you provide us with some more details, we will be happy to help you!
Team La Redoute Italy
My experience with la redoute.it was terrible
My experience with la redoute.it, its customer support and the delivery company BRT associated was below any basic standards.
Not only that I never received the goods, pretending that my address was incorrect, (while I am receiving dozen of items bought online at this same address). It took every time several days for the customer support la redoute to get back to me, pretending that they will solve the issue with BRT, and after 2 months of back and fourth emails, energy, time and frustration, I received a laconic email that tell me : we are sorry, ...... I asked for a commercial gesture and they proposed me a "generous" 10% discount on my next basket (not cumulated with other promotions), meaning nothing ... Very disappointing.
23 January 2025
Unprompted review
Reply from La Redoute Italy
Dear Caroline,
Thank you for sharing your feedback with us and we would like to apologize for the inconvenience.
Unfortunately, the delivery was not made due to the incomplete address and the order returned to our warehouse after 3 stocks had been opened.
The refund is issued to the same payment method used during the purchase phase following receipt of the goods returned to the warehouse in France (within 14 days of the return). This order was returned on 16/01/25. On 28/01/25 we issued the refund following the failure to receive the order as per the email we sent you.
Greetings,
Team La Redoute Italy
Delivery times needs improvement
I recently purchased a bathroom cabinet via LaRedoute. The cabinet is good quality and entirely match what is decribed on the website... however, delivery time have been significantly longer than stated. I tried several times to reach their customer service asking to speed up this shipments... but it was useless. The cabinet has been parked in their warehouse (not far from my place) for 10 days before it was loaded on a track
18 November 2024
Unprompted review
Reply from La Redoute Italy
Dear Giuseppe,
Thank you for sharing your feedback regarding your recent purchase.We’re glad to hear that you are satisfied with the quality of the product and that it matches your expectations based on the description on our website.
We deeply regret that the delivery process did not meet your expectations. Ensuring timely and efficient deliveries is a priority for us, and we are sorry for any inconvenience caused by the delay.
Thank you for bringing this to our attention, and we truly appreciate your patience. Should you have any further concerns or require assistance, please don’t hesitate to contact us.
Team La Redoute Italy
DO NOT BUY!!! THEY SIMPLY STEAL YOUR MONEY
It has been months and I still haven't received the refund for a faulty light. At first they said that it's not their fault if the light flickers, then they asked to send it back including the lightbulbs that weren't included with the light but I purchased separately, then once I sent the light, they claim they have never received.
SIMPLY A SCAM WEBSITE.
I made a claim with the postal police.
2 December 2024
Unprompted review
Reply from La Redoute Italy
Dear KATHLEEN,
We're so sorry for the situation and we sincerely apologize for the difficulties you've experienced with your recent order.
We are currently reviewing the status of your request and confirm that your refund has been fully processed and the return for the faulty light has been received. Our customer service will contact you today providing also the proof of refunds.
Best regards!
Team La Redoute Italy
Terrible service with faulty items and returns
I ordered various lights from la redoute. One started to flicker within 2 weeks of receiving it, the others did not fit, so i had to return everything.
I had to argue with customer service about the flickering light, their first reply was"there is nothing we can do" ????? YOU sent me a FAULTY product and there is nothing you can do??? I had to remind them that under european law goods must be fit for purpose, and so a light that does not work is not fit for purpose and I am entitled to return it plus a full refund.
After arguing, they conceded and told me to return it, along with the other goods.
For returning the goods i had to wait several weeks as they had some issue and miscommunication with their courier.
It's now a few weeks later and I STILL don't have my money back. I got an email that i will be refunded but received only a part of my money.
In general it is very hard to follow the status of the orders when being returned, and the user experience on the website is terrible for when you havee issues with an order.
It is not december 10th and i started this process on October 18. No wonder people just use amazon.
Update on 11dec: la redoute replied via trust pilot saying the refund has been processed but so far i have only received the money back for 2 out of 4 items (the 2 cheapest)
18 October 2024
Unprompted review
Reply from La Redoute Italy
Dear Kathleen,
We sincerely apologize for the difficulties you've experienced with your recent order. We completely understand your frustration with receiving a faulty product and the delays you've faced in the return. This is certainly not the experience we aim to provide, and we truly regret that it took so much time to resolve these issues.
We also apologize for the initial response from our customer service team and for any confusion caused. We take your feedback seriously and agree that when products are not fit for their intended purpose, customers are entitled to a full refund. We are currently reviewing the status of your request and confirm that your refund has been fully processed.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Team La Redoute Italy
The products were of high quality and…
The products were of high quality and exceeded my expectations. The delivery was on time and the prices were very fair. I have made a lot of purchases from La Redoute and will continue to do so in the future.
7 December 2024
Unprompted review
I love the items and the shopping is…
I love the items and the shopping is super fast. I will definirlo order again!!!
15 October 2024
Unprompted review
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