Verified
If I could give 0 stars I would - still awaiting delivery of goods although ordered over 1 week prior to date of delivery required - the firm have made the excuse they are busy & cannot rely on courie... See more
Company replied
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See what reviewers are saying
I place an order for conger eel and d other types fish,prices and quantities were agreed on the phone,assured of the quality and freshness and even got advice about sea food quality.order was to arr... See more
Company replied
Nice environment and clean wet fish shop. Very impressed with fish quality and outstanding service. Staff is very friendly and very helpful, gave me different options. Well recommend in my option. I... See more
Company replied
Verified
I’m italian and wherever I have tried shellfish and seafood in restaurants or bought them from the regular main supermarket or local markets they have always been tasteless or they had an after... See more
Company replied
Company details
Written by the company
Seafood Supplier - We supply for restaurants, supermarkets, pub, caterings, food businesses, public customers by online fish store and from our fishmonger store in Hornchurch RM12 4RH. We supply nationwide in UK by our online fish store and as well by orders over the phone. We supplier over 200 products and if you can't find your favorite product, please contact us on our helpline or via WhatsApp on +447864975251. We will be happy to assist you doesn't matter how small or big customer you may be. We are passionate of fish and we help hundreds of customers ever year. From very basic instructions to how to cook fish and beyond by serving great restaurants in London and surrounding area. Also deliver at your door nationwide using our courier partners like DHL and DPD.
Contact info
10 Elm Parade Shops, St Nicholas Avenue, RM12 4RH, HORNCHURCH, United Kingdom
- +447922924034
- mail@luifoods.com
- www.luifoods.com
3.6
Average
56 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Waited too long no answer to emails
15 January 2026
Verified
I have not received my order
I have not received my order so why do send me an email to rate you? I could not rate you, total logic. You are being a child not me. I shall wait for my refund . These are the responses I am getting because I never received my order: “Why do you behave like a child?
Give me a 1 star score just because you can wait?
What nasty child you are.
Don't even try buy from us as we are not interested to do business with you”. This is bullying in my eyes. .
25 November 2025
Reply from Lui Foods Ltd
Dear Madam
As I told to the customer as UK Exit Brexit and some product from Europe takes more time to arrive than usual due of paperwork and transportation. Customer was not willing to wait and refund was issue immediately.
Some people still behave like a child and need to give poor star because we was not able to send quickly.
Verified
Arrived safely and as ordered…
Arrived safely and as ordered perfectly. Well packaged, no melted. Thank you very much
11 August 2025
Reply from Lui Foods Ltd
Thank you for your review
Verified
This company was very helpful and got…
This company was very helpful and got my order to me on time
3 April 2025
Reply from Lui Foods Ltd
Thank you for your review
Verified
Reply from Lui Foods Ltd
Thank you
Verified
Excellent customer service and food
5 November 2024
Verified
Beautifully presented fresh fish and…
Beautifully presented fresh fish and seafood. Knowledgeable and helpful staff.
16 August 2024
Unprompted review
Verified
They are having technical problems at…
They are having technical problems at the moment but seems to be sorting my order out for me, the crabstick,s are delicious 😋😋😋
24 June 2024
Verified
The website does not work
The website does not work. It took my order and money, but didn't deliver. Now I am in the long process of getting my money back
2 June 2024
Reply from Lui Foods Ltd
Refund was issue on 03/07/2024 as customer been requested. Unfortunately, we had issue on our website in June of 2024 which was after fix it by our technical team.
We sincerely apologies for any inconvenience may cause
Verified
Reply from Lui Foods Ltd
Thank you for your review
Verified
Order did not arrive but was reimbursed fully
I ordered a fish for special occasion but fish did not arrive.
Communication with the owner was great and he reimbursed all.
19 December 2023
Reply from Lui Foods Ltd
We use a third party company call DPD Local. DPD Local lost our customer parcel and we reimbursed customer.
We sincerely apologise for the inconvenience.
Lui Foods Team
Verified
High quality and delivery on time
Not only seafood is high quality but also the delivery always is on time. Thanks!
15 December 2023
Reply from Lui Foods Ltd
Thank you for your feedback and choose our products.
Verified
Product great quality and very well…e
Product great quality and very well packed, good communication skills and delivery. Would definitely recommend these products and services.
14 October 2023
Reply from Lui Foods Ltd
Thank you very much for your review and feedback
Just excellent
Excellent service from making order to delivery to my door
Very pleasant experience, was using this company for the first time
Fish very good and tasty
Highly recommend to use this company!
13 September 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review and feedback
the fish was immaculate and it melted…
the fish was immaculate and it melted in my mouth and overfilled with wonder.
18 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
Excellent service
Excellent service, and produce was high quality as advertised.
Customer service quality was top tier and welcoming
16 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
High quality fish with simple cooking…
High quality fish with simple cooking steps and the customer service was amazing
15 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thank you for your review
The best customer service and fish was…
The best customer service and fish was great and very fresh
18 August 2023
Unprompted review
Reply from Lui Foods Ltd
Thanks
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